vineyard vines Opiniões 

i have spent the better part of three weeks trying to communicate with their return dept but all you get is useless emails that all say the same thing, no one answers their phones at customer service. i got ahold of someone once, they gave me a number to call after i looked something up and the number is no good. this company sucks at customer services. all i heAR IS SONGS THEY PLAY.

I placed an order for three items which were to be a birthday gift. After ordering, the ship date changed. Ok, I tried to be patient and understanding of that occurrence. I then received an email that two of the three items had been shipped. I called customer service to inquire about the third item. I was told it was on back order and she didn’t know when it would be available. As this was for a birthday gift and it apparently was not going to make it in time I asked her to cancel it. She put me on hold and when she came back told me she had canceled it. A few days later I received an email stating two of the items I had actually received had been canceled. I called customer service again and after being on hold (listening to the ridiculous hold music)for ten minutes or more was told the item had actually not been canceled and had shipped. First, too late. I do not need the shirt. Secondly, even though I will receive credit for the shirt upon returning it, with all the technology available today I feel spending an accumulated time of an hour either on hold or speaking with customer service is not good PR for a company. I do like their products and will continue to order from them. My hope is that vineyard vines will spend a greater effort training their customer service people and get their act together on cancellations. This has turned out to be a time consuming and frustrating purchase. I hope my next one goes much smoother. And PLEASE change your on hold music! 😂

I bought two of VV short sleeved, V-neck striped t-shirts. They were a little under 40$ Per shirt. After the FIRST wash the collars on both had stretched out. I can’t seem to reshape them either. I’m super frustrated and don’t have the receipts so I haven’t tried to return them.

I have purchased from Vineyard Vines two times and BOTH times, my order was cancelled stating the items were out of stock. It’s funny how the full price items were delivered but the “on sale” items have been cancelled!!!! I’m done with them! Don’t sell items you do not have on hand!!!!

I have been a customer of Vineyard Vines for years. However, their return policy is incredibly inefficient and archaic, at best. There isn’t an online shop, ANYWHERE IN THE WORLD, that takes up to 60 days to process a return during this pandemic!! Are they using an abacus? Do they not have anyone that’s tech savvy in their return department? No computers?? Any company that can immediately take money from my account when I place an order, can certainly process a return within two weeks. If they are so backed up with processing returns, that doesn’t say much about the products they are selling (at very high prices!). Get with the program, tieguys!!

I recently visited the Nashville store to make some online returns from Christmas. As always they were so very helpful and friendly. The delightful employees on this day were Jill & Josh. I often place orders online and then take any returns to my local store. Because they are always consistently welcoming, friendly and fun I look forward to visiting their store and always end up lingering shopping and buying more. Shopping is supposed to be fun, right? I wish other stores could learn from these folks and not make going into their brick & mortar locations so miserable. Thanks again Jill & Josh, you guys are awesome!!!!!😊

I recently ordered a Men's Custom Shep Shirt (Navy) with an American flag on the shoulder and a whale with a Santa’s hat on the chest. The order was confirmed by Vineyard Vines during checkout. Because it was a 'Custom Shoe Shirt' it was expensive. That’s what I ordered and paid an extraordinary sum for. Instead, I received a blank shep shirt - no decals/embroidery at all. Even the slip in the box says “blank”. At no stage was I informed during ordering or prior to shipping that this would happen. I sent Vineyard Vines customer service an email four days ago outlining the issue and have heard zero from them.
I am absolutely disappointed and want a refund or at the very least, the badges mailed to me so that I can have them attached locally. Without the decals the shep shirt looks dull, boring, entirely uninteresting and I don’t want it. There was no returns envelope in their shipment either.
Their silence speaks volumes for their attitude. I am wondering how long they can, in this current climate, treat their paying customers in this way before news spreads and they are blacklisted.

I am disgusted at this company.In store in Bahamas,my father purchased two shirts because he thought he had a resort credit.In turn,it was a mistake and the credit was removed.He went to return the shirts only an hour later and be told there is nothing they can do he can only have a store credit.I have been shopping with this company a long time but I guess I am completely done with them.

Just received my t-shirt. The black lettering and whale outline is not solid. It looks like the ink was low when it was made.

Terrible customer experience! Never buying from them again. Bought a button down shirt with a discount over Labour Day weekend, but it was never delivered even though I got a confirmation email. Two weeks later, when I tried calling the number on the email, it was not working. Then I sent an email and they responded that they were sorry but the item I bought was out of stock. However, it is one of their most popular items and it has been available on the website since (only not with the discount). I then wrote a review on their website, but was never published. Simply terrible and dishonest!

I purchased a hoodie and asked to return this for a smaller size.
All my emails ( apart from 1 ) have gone un- answered.
It’s not possible to complete a return form via there web site because it doesn’t allow for the uk post code to been entered into the form.
I will keep you posted on there response

Terrible quality Terrible service.

Brought a blue basic baseball cap three months ago. Within the first two months of minor use I could see a slight fade in the colour. By month three the blue now has a pink hue to it all over.

Contacted customer service if you can even call it that. Apparently their terrible quality is classed as normal wear and tear and do not replaced misused items.

Wearing for a few hours here and there in three months is hardly enough wear and tear for a blue cap to turn pink.

Anyway Vineyard Vines have showed their true colours and have lost a customer.

Ordered some items that was never delivered but it stated that they were. I was at home on the delivery day and did not recieve the items. I called customer service and they acted like they didn't even care. She kept telling me that items are sometimes marked as delivered but I should wait 24hr. The funny part is the package was delayed prior and I was told to wait 48hrs so at this point I'm out over 200$ worth of clothing and they just don't care. It's not the first time I have ordered from them but it's definitely the last.

On 6/12, I ordered a Sankaty Quarter zip for my husband for FD. I understood it to be on sale at 101.99 but it wenr into my basket at 128.00. I called customer service and got a message that they would return on Monday. I went through with the order; it was the last day to guarantee delivery by FD. On Mnday 6/14 I talked to Amanda about this and she said to send a screenshot of what I saw and she would get back to me. I did not get a reply until after FD on 6/24-10 days later! I got his:
As you can see in the photo, the price for $101.99 is only over the color Pool Side. The other colors are priced at $128.
The graphics to me looked like the regular price was 128.00 and the sale price was 101.99. I responded that as a consumer it was NOT clear. I got no response. I called CS on 7/7/21-they never asked my name or order number to revisit the screenshot-just replied that I already gifted the shirt and there would be no return. I have never had an experience like this with customer service anywhere...EVER.

I used to love their site, products and support. Their products still look great and they have some unique offerings. That is about where the satisfaction stops. Just had to return an order because it didn't fit (not like we can just venture out to the local stores with ease these days to try something on). No problem - painless process to start the return. Then it all goes to hell from there. 60 days to receive a refund!? C'mon. Returned 2/23, yet didn't arrive at the return facility until 3/10. This starts the 60 day countdown for return. Buy in store if you don't want the company to hold your merchandise and your money if you need to make a simple return.

i love the style of the brand and the quality of their products BUT these clothes are crap11I ordered a dress on 17/12 for the first time. They have sent me about 12 e-mails that they have confirmed my order and it is getting ready to be dispatched. Of course, finally, it arrives the quality of the dress is nothing like in the picture at all Their clothing items not all that cute emailed, tweeted, Instagrammed to get support to return the dresses. I was told over and over again - “no as they were final sale then I went online and I found their TELE HELPwhich is Eight 𝒻𝑜𝓊𝓇-𝒻𝒾𝓋𝑒 𝒻ᵢᵥₑ ₜ𝓌ₒ ₒₙₑ ₛₑᵥₑₙ ₜ𝓌ₒ 𝒻ₒᵤᵣ 𝒻ᵢᵥₑ the company care team was awesome I got my green dollar back and. I returned the CHEAP LOOKING DRESS BACK TO THE COMPANY absolutely do not recommend DO NOT PURCHASE FROM THIS COMPANY The clothes will break and worse still when they do you won't be able to wear them Won't buy online again even if it was a fraction of the price because I will not support a brand that can't support their customers when they need it

Fast shipping but terribly cheap cotton dress- very unimpressed !!!!!!!!!!!11I ordered a dress on 17/12 for the first time. They have sent me about 12 e-mails that they have confirmed my order and it is getting ready to be dispatched. Of course, finally it arrives the quality of the dress is nothing like in the picture at all Their clothing items not all that cute emailed, tweeted, Instagrammed to get support to return the dresses. I was told over and over again - “no as they were final sale than I went online and I found their TELE HELPwhich is Ɛìցհէ four-five fᵢᵥₑ ₜwₒ ₒₙₑ ₛₑᵥₑₙ ₜwₒ fₒᵤᵣ fᵢᵥₑ the company care team was awesome I got my green dollar back and. I returned the CHEAP LOOKING DRESS BACK TO THE COMPANY absolutely do not recommend DO NOT PURCHASE FROM THIS COMPANY The clothes will break and worse still when they do you won't be able to wear them

Horrible customer service!! They do not back up their products. Bought a button down shirt for present for my husband. He wore it once we washed it and in washer all buttons in shirt fell off and crumbled. When contacting customer service because the shirt was a lot of money they said nothing could be done because shirt not covered from normal wear and tear. I explained this was not normal wear and tear it is poor quality clothes and they still did not offer to give a new shirt or refund. Horrible products and customer service. I have been buying vv clothes for years the quality has become horrible and to top it off so is customer service. I will be shopping elsewhere and so should you!

Site seems to run by robots. I placed an order for my grandson, and immediately realized I had ordered the wrong size. Tried to change the order but only got robots. Finally directed me to an email address. The email response started out: "unfortunately..." They told me they cannot change the order but I could return the wrong size and order the new one. When I tried to return, robotic website refused. Back to the email - 4 times and a report to the PA Attorney General and Better Business Bureau. They finally sent me a gift card. Worthless since I never plan to buy from them again.

Less Than a One

I think the people in customer service and their leaders are missing a link !!!!Ordered on black Friday sale, $579 for Christmas gifts. Was sent email with shipment info on Dec 5th. Noticed on tracking that it had not moved from Akron Ohio.. Called, given the excuse of the " virus"... called back on the 22nd when it still had not moved from Akron Ohio. Talked to someone that had to be high..."The Virus" my daughter called on 12/28/20. was told they would refund me what they didnt have and send me what was instock and "expediate " Free. ( never i am sorry or what can i do to make this right ?) I get 2 emails with tracking and check my bank record. Not only did they charge for "expediated " shipping but also for the same quarter zip at FULL PRICE. So I PAID FOR THE SAME THING 2 TIMES!!! CALLED THIS MORNING , SUPERVISOR CALLED ME BACK... She could never understand that they charged me 2x for the same thing. I told her I would make this simple, they needed to refund every dime I spent and whatever they shipped to me , I would return .. they just needed to send me a shipping label to send it all back and I would never shop at Vineyard Vines again. Now I know why they have bad customer service because she emailed me , said the quarter zip was no longer on sale so they charged me over $100 without my permission.?????? She refunded all my money but not the money they charged without my permission ..... So not only did I not have all my Christmas gifts for Christmas, I am going to contact my bank about that illegal charge.
I cant stand ignorant people !!!!!! and they wonder why their customer service sucks ??? If Shep and Ian really cared they would contact all the customer service complaints and offer good customer service. Patagonia will get all my business from now on !!!!!!