Stuart Weitzman Opiniões 

Commande non livrée – remboursement mais aucune solution commerciale

Commande passée le 3 septembre 2026 pour une paire de chaussures à 369 €, expédiée le 4 septembre par FedEx. La livraison n’a pas pu être effectuée et le colis a été retourné à Stuart Weitzman.

Je n’ai jamais refusé la livraison ni demandé l’annulation de ma commande.

Le remboursement m’a été confirmé à réception du colis par leur entrepôt. En revanche, alors que je souhaitais toujours acheter la paire, Stuart Weitzman a refusé de me la réexpédier et a également refusé de me permettre de bénéficier à nouveau du tarif promotionnel de 369 €. Leur service client m’a indiqué qu’aucune dérogation n’était possible en raison de leur politique et de leurs procédures informatiques.

Je comprends qu’un incident de livraison puisse arriver. Ce que je regrette surtout est l’absence de solution commerciale alors que je n’étais pas à l’origine du problème et que je souhaitais toujours conserver ma commande au prix initial.

Expérience décevante concernant le service après-vente et la recherche de solution pour le client.

Ho comprato dei sandali, prontamente arrivati.
Dopo un solo uso la pelle ha iniziato a screpolarsi (si tratta di pelle??) e ho inviato tutte le foto al servizio clienti.
Ho dovuto sollecitare 3 volte per avere una risposta 10 giorni dopo che avrei dovuto rimandargliele per il controllo qualità. A prescindere che le foto mostravano chiaramente la qualità pessima del prodotto e che mi aspettavo un rimborso o cambio prodotto all’istante, sono rimasta basita dalle tempistiche.
Ci sono volute altre due settimane perché mi prenotassero il ritiro (ho dovuto combattere perché ritenevano che mi dovessi io arrangiare con FedEx) e sto aspettando da una settimana un riscontro.
Più che un servizio clienti, mi sembra una truffa ben organizzata. Mai successo che un brand premium 1 non si scusasse prontamente 2 non mi proponesse un rimborso immediato.
Purtroppo non so se rivedrò mai i miei soldi, ma intendo segnalare l’accaduto.
Può succedere un prodotto difettato, ma una gestione così vergognosa non si può scusare.

Kurzform (unten lange Version): Ich würde nie mehr bei Stuart Weitzmann kaufen. Habe drei Paar Schuhe bestellt, eins davon behalten. Auf der deutschen Website steht, dass 30 Tage Rückgaberecht besteht (Stand: 04.09.2026). Beim sehr komplizierten Rückgabeprozess, der mit heutigen Standards nichts mehr gemein hat, sagte man mir, dass die englische Website zählt, auf der 14 Tage stehen. Ich habe einen Screenshot hingeschickt, bekam aber keine Antwort mehr. Ich werde wohl Rechtsmittel einlegen müssen. Die Schuhe selbst waren in Ordnung, aber der Kunden"service" ist eine Katastrophe.

Langform: Meiner Meinung nach will SW Kunden mit Absicht hinters Licht führen. Die Sache mit der Website ist ein Beispiel. Weitere Beispiele: Deutsche Hotline nicht erreichbar (15 Anrufe zwischen 02.09. und 04.09. innerhalb der Geschäftszeiten), bei den schriftlichen Anfragen ist die Zeichenzahl sehr limitiert (!), Antworten von SW kommen mit Standardfloskeln und nach ein paar Tagen. Deshalb: ich kann allen nur raten, die Finger von dieser Firma zu lassen.

Tatsächlich hatte ich die letzten beiden Male wohl Glück. Die Schuhe kamen super schnell und waren total in Ordnung. Durch die zahlreichen rabattcodes stimmt auch Preis/ Leistung ganz gut. Ich hatte aber glücklicherweise noch nie Kontakt zum Kundenservice da ich keine Retoure hatte.

Absolute scam. Terrible customer service. They took nearly £400 for a pair of shoes that I tried on once, then claimed they had been worn. They never processed my refund and instead said they had "disposed of the shoes," claiming I should have paid to have them returned to me from Italy. Absolutely outrageous. Never order from them again.

Until now no answer from Stuart Weitzman customer support, I sent two pairs of shoes back and just got refunded for one. Is this shop even serious?

I followed the sizing chart and measured twice but my expensive shoes arrived too small and tight. I cannot wear them and there is no returns or refunds on this purchase. Shoes were very expensive even on sale. I am so disappointed and frustrated. Customer service needs to improve. I won't be ordering again.

Minderwertige Produkte / Qualität zum unverschämt teuer Preis, super schlechte Erfahrung mit Kunden Service. Stiefel Lowland Buff , wurden kaum getragen, höchstens 5 mal und die Sohle aus billigem Plastik löst sich auf, zerbröselt. Unverschämt sowas für 800 € zu verkaufen und als Reklamation nicht eine Lösung anzubieten, außer einen Preisnachlass bei dem nächsten Einkauf ! Stuart Weitzman Kauf ich nie wieder! So eine schlechte Erfahrung mit dem Produkt und Service!! 👎👎👎👎
800€ für die Mülltonne. Die Reparatur würde auch noch über 250€ kosten. Albtraum
Ich würde gerne Bilder anhängen dass alle sehen und davon Abstand halten

Ik heb mijn pakket teruggestuurd maar volgens UPS het pakket is nog steeds bij pakket punt maar klantenservice willen ook niets doen door contact op te nemen met ups. Erg slechte service voor een duurder merken

These shoes are too common looking and they look like every other shoe to be this expensive

Ich habe meine bestellten Schuhe bezahlt, musste sie aber zurück schicken, weil sie nicht passten.
Das Geld kam NICHT zurück!
E-Mails, Anrufe, nichts hat gewirkt. Eigentlich ein Fall für die Polizei.

Very disappointed by customer service of Stuart Weitzman. I ordered shoes Friday afternoon April 10. On April 11, i received an email with a 35% discount. For shoes in SW price range the difference is significant. I asked the helpdesk how this could be solved. The only option, is to return and re-order. Of course my size is unavailable now. I am returning and never ordering again. Returning is an interesting issue by itself, as FedEx service points are not easily found in NL, arranging pick up through the website does not work due to whatever type of issue with FedEx. I now contacted Fedex customer service and am waiting to hear back. At this point, i'm even unable to return the shoes. Extremely frustrating. Nice shoes, but not worth the hassle at all.

I bought this pair online, and after wearing them just once, I was shocked by how uncomfortable they were. The shoe is extremely narrow, has almost no support, and caused significant pain in my foot. The pain was so bad that I was limping the next day. For a brand at this price point, I expected comfort, quality, and better design.

What made the experience even more disappointing was customer service. I reached out right away because the shoes are literally still brand new aside from one wear, but they refused to accept the return. That is very frustrating, especially when the product is clearly not wearable for me.

This has honestly been one of the worst shoe purchases I’ve made. In my experience, Stuart Weitzman shoes have consistently been uncomfortable, and this pair was the worst of all.

I would strongly caution buyers before purchasing this style, especially if you need comfort, width, or support. For me, this was a very expensive mistake.

Ho acquistato degli stivali di camoscio e dopo due stagioni d'utilizzo si sono rotto sul.collo del piede ed ho scoperto che sopra c'è un piccolo strato di camoscio e sotto è tessuto
La loro risposta è stata che sono fuori garanzia e va be ma che sono irreparabili.
Ho riscritto e non mi hanno risposto.
Speravo fosse un'azienda più seria visto che i costi dei loro prodotti non sono economici
Logicamente non comprerò più i loro prodotti
Roberta Rumi

Appalling customer service. They sent me damaged boots with scuffs all over them. I went to the returns portal which wanted me to post them back at my expense. ~ even though the header of every page of their website advertises free returns, I immediately contacted them and they said to send pictures which I did and 12 days later, despite me reaching out near daily, they’ve not responded. Their instant chat service simply tells me the issue has been escalated which equates to nothing. All they need to do is send me a return label!! I’ve had to contact my credit card company to freeze the transaction since SW are ignoring the issue and refusing to resolve. So time consuming and stressful and utterly unacceptable from a luxury brand charges hundreds for their products; and sending damaged boots in exchange for the hefty charge that should align with quality. Avoid!!

Stuart Weitzman Violates Consumer Data PROTECTION LAW

A Stuart Weitzman store in EU requested my email and telephone number as part of the process to repair a defective shoe.
Following that, I started to receive unsolicited promotional communication via email and text. my un-subscription requests were simply ignored. When I visited the store to complain about the intrusion, I was informed by the sales person that she had no choice in the matter as their head offices in EU demanded to be sent all data from smaller branch stores. This was despite the fact it was a violation of consumer data protection laws.

In spite of trying for several years to unsubscribe, writing to management etc, they stop for a while and then always find ways of sending these unsolicited promotional emails using different company email addresses.
Their marketing strategy is aggressive and breach of trust with their customers.

I have never purchased from them again and is the only fashion brand that I've experienced this with and have a very negative opinion of.

I am very disappointed with Stuart Weitzman’s service. I ordered shoes, but they sent me the wrong size. I returned them immediately, and they confirmed receipt of the return.

However, it has now been over four weeks, and all I receive from customer service are generic responses telling me to “be patient”. My refund has still not been issued, leaving me without the shoes and without my money.

I hope this review warns other customers to be cautious. I expected a premium brand to provide professional and timely service, but my experience has been frustrating and unacceptable.

Der Kundenservice ist nicht erreichbar. Es gibt keine Möglichkeit, Kontakt aufzunehmen – weder per E-Mail noch telefonisch. Ich sollte dies melden, aber es ist unklar, wie. Ich muss ein Paar Schuhe zurücksenden, da der linke Schuh einen Mangel am Wildleder aufweist.

I used to buy Stuart Weitzman shoes because I genuinely loved their quality and trusted the brand. Unfortunately, this experience has completely changed how I feel. I recently found a gift card I had forgotten about and was shocked to learn that it was no longer valid due to an internal system change. The card had a balance of about $380, yet I was offered only $200 as a “solution.”

I found this incredibly disappointing and honestly hurtful. This was not my mistake, and I don’t understand why a loyal customer should lose nearly half the value of a gift card because of a company decision. I chose not to accept the offer, as I believe customers deserve to be treated fairly and have their original value honored.

It’s really sad to see a brand I once admired and supported handle a situation like this. Experiences like this make it hard to remain loyal, no matter how much you once loved the product.

I would give 0 if I could. I bought one pair of shoes on the 6/11/2025. One day passed without getting an invoice so I contacted them, and they sent it. Then weeks pass and nothing is sent. I ask when was it going to be sent and they say “many orders, it will be sent soon” a couples of weeks pass and nothing changes so I ask for the order to be cancelled so that I can be refunded. They cancel and say the reimbursement should be in my account in 10 business days. Those days pass and you guessed it, nothing. Now I’m sending emails everyday to them until they pay me back. Ridiculous. Don’t buy from them, it is a waste of time!