After 3 weeks plus , i still did not receive my sandals that i bought for my honeymoon trip ! And i am being bombarded by emails of how good they are ! When i sent multiple emails to see if there is... Ver mais
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Jeg vil rose jeres kundeservice, efter jeg oplevede en defekt i læderet på en sko jeg næsten lige havde købt inde hos jer. Efter at have snakket lidt med jeres kundeservice, kunne i godt se problemet,... Ver mais
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Got a shoes with a small defect, wrote an email on Sunday, Monday morning I got a response mail saying that I will can be fully refunded or receive a new pair. What a company does that? No one. The wh... Ver mais
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Ordered lowkee loafers in burgundy size 41 and received loafers in black size 41. Had to pay almost $130 usd of duties to be imported Package arrived today, 1 week after promised delivery date... Ver mais
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Informações sobre a empresa
Escrito pela empresa
VINNY's merges timeless style with culture. Our dedication lies in curating an ambiance that effortlessly combines sophistication with the aspirational ambition of youth. VINNY's represents a modern expression that resonates with those who crave discerning authenticity and style that goes beyond the norm.
Informações de contacto
Store Strandstraede 20, 3rd. floor, 1255, Copenhagen, Dinamarca
- talkto@vinnysthebrand.com
- vinnysthevibe.com
3,7
Aceitável
91 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Perfekt ish
Perfekt ish - lidt dyrt at man skal vedtage for alle forsendelsesomkostninger hvis man skal bytte varen… Men gode varer og god kundeservice
26 de janeiro de 2026
des ESCROCS
des ESCROCS ! Jamais reçu ma commande, vont même jusqu'à vous produire un suivi de commande qui est faux bien sûr
DES ANARQUEURS
Order Number:Â #cmk3wj1c84ifdl0jp9oy70y9t
Order Total: 125.70EUR
Tracking Number: FXYL STK3001422255EX
Déjà ce n'est pas sérieux, je n'ai jamais reçu de confirmation de commande de votre part juste un avis d'expédition que j'ai copié collé, je pense qu'il serait pas mal de faire analyser votre site car à mon avis vous êtes piraté et en lire les avis des clients ça vous arrive souvent. Pour ma part j'ai été escroque de 125,70€ - MERCI !
My name Jean Luc Lagoutte
Commande effectuée le 7 janvier de mémoire
10 de fevereiro de 2026
Opinião espontânea
Resposta da VINNY's
(UPDATED)
Hi again,
We do not have any orders in our system under that name. Are you sure that you ordered from our website?
https://vinnysthevibe.com
Nor do we have any products at 125,7 EUR, order numbers with your reference, and a tracking number like the one you have.
Let us know so we can help!
Repeat Buyer
3rd pair of shoes purchased from Vinny’s, has yet to disappoint. Enjoying this pair as much as the other two
26 de janeiro de 2026
An excellent transaction
An excellent transaction. I was worried as goods were coming from Denmark to the UK but all was well. Absolutely delighted with the boots and more importantly so is the better half.
28 de janeiro de 2026
Resposta da VINNY's
Hi Aaron,
We're sorry to hear that you feel like our response time was slow, and also that our answer was basic.
We have been reviewing the conversations that you have had with our team, and the longest response time has been two days. When you send us an email, you receive an email saying that we strive to answer within 1-4 business days. We would argue that two days is acceptable and not far from the industry standard.
Regarding our basic answers. We're more than willing to learn, so would you mind giving us some feedback as to why you think they were basic? You can send your feedback to talkto@vinnysthebrand.com.
Thank you!
J’ai dû changer la taille de la paire
J’ai dû changer la taille de la paire de mocassins achetées précédemment. Envoi de la nouvelle paire rapidement, explications claires sur la politique de renvoi.
26 de janeiro de 2026
Got charged extra but they refunded…
Got charged extra but they refunded immediately with no problems, shoes arrived and they were the perfect fit as described, when in doubt size down
30 de dezembro de 2025
Poor quality and even worse customer service
I purchased the Richee loafer from Vinny's in December. After wearing the loafers only once, the heel padding came completely off, hurting my feet and making the loafer impossible to wear. This alone is disappointing and far from the quality the brand claims to stand for.
I contacted customer service and provided photos, but instead of offering a replacement or proper solution, I was told to take the shoes to a cobbler. I did - and even the cobbler said the shoes could not be fixed in a proper or lasting way.
For a nearly new product to fall apart after one wear is unacceptable. What made the experience worse was the slow and lackluster 'auto generated' communication from Vinny's and the lack of responsibility for a clearly defective product.
Overall, this has been a frustrating experience. I would not recommend purchasing from Vinny's based on this experience.
6 de janeiro de 2026
Opinião espontânea
Resposta da VINNY's
Hi Magnus,
We're sorry for the experience you've had with our shoes. That is, of course, not what we aim for. That being said, we do not think you're being completely fair in your review.
1) We did not offer you a replacement because you explicitly in your email to us, made aware, that you did not want a replacement pair.
2) You asked us to find a solution, and our colleagues offered a solution - from a non-auto-generated email - that you could get them fixed at a shoe cobble. This is because this solution has worked very well before.
For our solution not to work, we're of course sorry. Again, this solution has worked very well before, so it was with only good intentions that we suggested it.
We're sorry that this is the way it turned out, and do hope that you would give us a chance again, sometime in the future. We believe that you, by now, should have received a new answer from us and a notification of a refund.
Have a great day!
Its been few days with shipping…
Its been few days with shipping confirmation but without any tracking number. I contacte them but no replies. There customer service seems like it doesnt exist at all.
29 de dezembro de 2025
Resposta da VINNY's
Hi,
We're sorry that you're having issues with your order. All orders have been shipped yesterday, if they were placed after Christmas. Please send your order number so we can check the status of it, to our customer service talkto@vinnysthebrand.com. We're unable to give any status for the information provided at this point.
As soon as we have some more details, we will do alle that we can to help!
Resposta da VINNY's
Dave, we appreciate you!
Resposta da VINNY's
Great customer, amazing review.
We appreciate you, Allen!
Pull tabs on the Officer Boot
One of the pull tabs on the pair of officer boots I ordered, broke at my first attempt of trying to put the boots on, without putting much pressure on it.
I did not realize the pull tabs are for decoration only, and not meant to be used.
24 de novembro de 2025
Resposta da VINNY's
Dear Jaroslaw,
We're so sorry to hear this. Of course, these straps are not only for show, and are meant to be used. If you haven't already, please send this through to our customer service at talkto@vinnysthebrand.com, including images, so that we can forward all the information to our manufacturer.
We apologize for the inconvenience!
Incredibly well crafted shoes
Despite my previous issues with delivery procedures. The shoes themselves are beautifully made and super high quality.
2 de junho de 2025
Resposta da VINNY's
Benjamin, despite you having some issues with delivery, we truly appreciate you being so generous.
All the best,
The team
Shady experience
They sent the wrong size shoes…which were also clearly worn/not new. They had extremely slow customer service, and failed to provide a shipping label when I went through their return process. Same quality loafers are available elsewhere, with less hassle, for the same or less money.
26 de novembro de 2025
Resposta da VINNY's
Dear Michael,
We're sincerely sorry for the experience you have had with us. This is now how we want to operate. Our customer service has had some technical issues last week, why it has taken so long.
We truly apologize for the inconvenience, and hope - though it seems unlikely now - that you could give us a second chance, at some point.
All the best,
Team VINNY's
Resposta da VINNY's
And a great-looking customer!
Nice boots
Really good quality on the moto boots. Quick shipping and nice packaging.
9 de outubro de 2025
Resposta da VINNY's
Vincent, we appreciate you.
Much love,
Team VINNY's
It’s really annoying that there is no…
It’s really annoying that there is no way y to get live customer service. I still have not heard back
6 de outubro de 2025
Resposta da VINNY's
Dear David,
We're sorry for the inconvenience you're experiencing. Unfortunately, VINNY's do not have the resources - at the moment - to deliver live customer service. Not saying that it will never happen, though!
Again, we apologize, and hope we can get the chance to do better next time!
Resposta da VINNY's
We appreciate you!
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