Virgin Atlantic Opiniões 

I was defrauded. All I asked virgin Atlantic to do was sent an email to say the booking reference number is not for that e ticket number. They refused. Winnie or whatever your name is, your customer services is awfull at best. Avoid this airline. More needs to be done to protect consumers. They could not give a damm. Rudeness is unbelievable

I had an absolutely awful experience with Virgin Atlantic's Customer Service. After rebooking my flight, I received the wrong booking confirmation. Despite multiple calls and emails, and promises each time that I would receive the correct invoice, months later, I still haven't received it. This has left me unable to file my insurance claim. Completely unprofessional and unacceptable service.

Thanks to the pilots and staff for delivering us safely.

Following booking there was lots of misinformation primarily to do with seating.

Food was also just under good but entertainment was quite disappointing

Travelled premium Economy with Virgin and I have to say that I am very very disappointed that they are not child friendly at all. I travelled with my 5year old daughter to and fro from Nigeria and the food was inedible and she did not eat any of the meals because the food was absolutely disgusting. I made the effort of requesting a kids meal on the return flight back to the UK and the food that was served to her at 10:40am I would never conscionably have it served to any of my dogs nor the the food that was served before we landed at Heathrow. A small packet of cereal and a carton of meal would have sufficed for a child of 5. But oh no! Starved my poor child child on a to and fro journey after paying exorbitant prices for air fares

My daughter booked separate outgoing flight to LA and incoming flight from Atlanta to Heathrow instead of a 'return'. This meant the price was crazy expensive but my daughter went ahead due to necessity. When she told me that she didn't see/know how to book a return trip when going and coming back from two different routes I decided to call Virgin customer services to ask if this trip could be changed from two separate flights to a 'return'. I spoke with a lovely patient agent called Jade M who changed and remolded the trip. Luckily for my daughter had booked Economy Delight flights instead of Economy and by doing this Jade was able to change the booking. I was on the phone for nearly an hour but she saved my daughter a whopping £1,900!!! Thank you Jade for explaining everything and making sure we understood all the changes and waited on the phone for all confirmations to come through via email. Your manager, Tim, should be proud to have you on his team. My daughters flights & trip went really well and she said Virgin was an excellent airline to fly the distance from London to LA.

I have recently moved from BA to Virgin for my long haul business travel. So far so good. However today virgin left my luggage at Heathrow. No reason just plain ordinary bad baggage handling. I now have no clothes in NY for work tomorrow. Thanks Virgin. According to ground staff this is a regular occurance. I wish I’d known.

Worst company it take ages to return your refund even you booked your 100% refund flight.

Very disappointed with Virgin Atlantic
I have flights booked to Orlando in November this year - included in my Disney holiday.
Firstly I made a typo on my booking, a very obvious typo, and Virgin charged me £20 to change.
I also wanted to move from EconomyClassic to Economy Delight - I rang at 10 am and was told it would be £400 for outgoing and incoming- I said I would go and think about it. I decided to buy the upgrades and rang back at 1pm and then I was told the price had gone up to £514!
I took the £514 begrudgingly and then went to reserve our seats and found that would be £63 out and £73 in.
It seem that VA are doing some kind of dynamic pricing as I know people that paid £28 last week.
I hate dynamic pricing and may well choose not to use VA next time.

We had to change some flights, they handled really well. They did answer phone quickly on most occasions, it was a bit complicated, they were v helpful, everything happened as they promised. The staff were great for check in and the flight too, overall a good experience.

I contacted Virgin Atlantic after their partner company failed to provide the service that was promised, as I needed assistance to travel from Heathrow to San Francisco at the end of October 2023. It's only now that my 'complaint' has been dealt with, and not satisfactorily as far as I'm concerned.

I proffered a solution to the airline, which would have been most apt given the problems I'd experienced flying long haul, but this was ignored by Virgin. In fact, the 'goodwill gesture' offered was a joke and inappropriate given my medical diagnosis!

I was offered a 'bog standard' compensation and I have felt far from being a valued customer/passenger.

I have accepted this compensation in terms of 'points' on an account I then had to open in order to take advantage of this. I doubt whether I will ever be in a position to do so.

It feels like Virgin has completely disregarded the circumstances I endured and failed to offer the customer service they profess to excel at. More a case of 'lip service' as opposed to 'customer service'

I shall never be able to fly with them again, nor would I want to. Apalling service.

My wife and I booked 'economy delight' return flights from Manchester to Orlando with Virgin Atlantic on Friday 15th March. Our vacation was intended to commence on 10th May, returning to the UK on 25th May. The basic cost was £1452 plus two reserved seats as recommended on the website costing £137 each, total cost £1726.

On Sunday 7th April, due to a medical reason, we had to cancel the flights. Virgin's policy is that a full refund is only available within one day of booking. However, the cost of cancellation was astonishing.

The reserved seat costs of £274 could not be reclaimed and the penalty on flight costs was £250 each plus administration costs of £30 each. Total cost of cancellation was £834 ie 48%of the total cost paid. A lot of money to edit the Virgin website to show the seats being available again!

We have flown with Virgin Atlantic to the USA about fifteen times, believing it to be the best airline. However, we never expected to be fleeced over flight cancellation, especially when there were still thirty three days left to re-allocate the seats.

We will never use Virgin again.

From looking at TrustPilot, it seems Virgin don't review this site, which isn't surprising. They really don't seem to care about customer service or experience.

I have had several issues over the last twelve months and find Virgin completely impossible to contact by telephone. Every route just sends you back to an online form, which they ignore. The only way to speak to a person is to try and book a new flight, or upgrade, at which point they tell you they can't help.

Honestly, if another airline covers your route, fly with somebody else. Such a shame, as Virgin used to be all about customer experience

Flew Virgin Atlantic Upper return to Atlanta from Manchester and never having flown them before was really looking forward to the experience. To say it was underwhelming would be n exaggeration and the only reason for 3 star is the crew. The interior of the Upper Class cabin was dated as where the seats which are either lie flat or seats not fully reclining seta should get on other airlines. When seated there is a small shelf behind your left shoulder so unless you have your table up there is nowhere to store anything. The vanity bag looks cheap and nasty in its recycled bag, others manage to do it in style, I suppose Virgin has gone for shabby chic but just looks shabby.
The seating is arranged 1-1-1 with the left side being 1 and then right side having a herringbone with the middle and window at an angle to each other. All seats have aisle access. On the RHS the seats opposite each other are not the same number so middle 4 is opposite window 3 not 4, for example. Pretty much every couple, unsurprisingly, booked 3 & 3and where not opposite each other!
The food and drink is very good and the staff are brilliant, much better than Emirates, for example.
The bar/meeting area is good but hardly ever manned so if you want a drink you have go chasing a member of the crew, whereas the bar on Emirates is always manned with snacks readily available and better seating.
Overall, because we got a good price by booking through Delta (a SKY Team) partner the experience was OK but I wouldn’t rush back and would rather go via AMS or CDG airports. Takes a bit longer but better overall experience.
The only other “issue” is if you are Platinum SKY Tem and expecting a decent amount of UXP on your way to Ultimate you will be disappointed because you only get XP and no UXP.

Having been loyal BA customers for many years following so many delayed flights with the UK flag carrier we decided to give Virgin Atlantic a try.
Flew LHR-JFK and thoroughly enjoyed the flight on a virtually empty A350. In the Premium cabin the service was excellent leading to a very comfortable and enjoyable flight.
However returning MCO - LHR was a different story entirely. Again in the premium cabin although this time on a clapped out A330. During online checkin I noticed that my wife had been moved to a seat across the aisle with no explanation or apology. At the airport we discovered that this was due to a broken seat, again with no apology, offer of re-locating or compensation. Bearing in mind we had paid a considerable amount extra to sit together in the premium cabin this was not acceptable. I wouldn't have been happy but it would have made a huge difference if we had received an apology and compensation (perhaps in the form of air miles). Instead I am having to battle with the faceless, uncaring and unsympathetic Virgin Atlantic customer care.
Interestingly after talking with the ground staff and cabin crew, it would appear that that particular seat on this aircraft had been broken for several days, surely enough time to get it fixed?
Then on landing at LHR the nose wheel steering failed. So having exited the runway with the crew presumably using the rudder pedals and differential braking to steer we came to a halt. We then waited 25 minutes for a tug to tow us to a remote stand where busses took us to the terminal. Arriving well over an hour late.
I am just curious as to what other defects these aircraft have and what state Virgin Atlantic's maintenance program is in.
Needless to say I will be carefully checking the type of aircraft used for my next flight, if I have the misfortune to fly Virgin Atlantic again.

Booked premium economy for our flight out to India on 13th March 2024 from Heathrow.
The service we received from the cabin crew was nothing short of abysmal.
They were rarely visible throughout the flight, which was only about half full.
The premium economy is an absolute farce, apart from the legroom. For a start we received our food last & when we we stated what we would like we were told there were no more left and therefore had a choice of either curry or veg curry.

3 hours before landing I requested an apple juice but was told they had run out & only had orange juice.

I happen to know a bit about airlines & the way they operate - The airline would have gone out with what is called a bonded bar, which means that they would have departed with enough drink for a full flight- Strange that they should have run out of apple juice.
The snacks that were provided as part of Premium economy were laughable - No crisps - seriously.
A sighting of a member of cabin crew was rarer than a hens tooth -
This was the worst flight I have ever been on & I have been on quite a few over the years

Wir hatten Plätze für den Hinflug nach LA gebucht und bezahlt! Platznummern stimmten , aber leider wurde wohl das Flugzeug gewechselt , darüber wurden wir nicht informiert, sodass wir nicht die Plätze mit mehr Beinfreiheit bekamen. UPGRADE für den Rückflug angefragt, Plätze vorne mit mehr Beinfreiheit. 24 Std vor Rückflug Absage bekommen, o b w o h l die Plätze laut Sitzplan noch frei waren! Nach Vorlage meines Schwerbehindertenausweises nach langen Diskussionen doch noch Plätze vorne bekommen komisch .. Nie wieder Virgin Airline

Unfortunately I have to leave a bad review for the first time. Outbound we flew Premium Economy and we were given no " packs " and inbound we were in normal coach and were given no packs either. My husband and I are shielded COVID risks and after 4 years of dodging the virus we Both tested positive 5 days after getting back. I am now having to have specialist treatment for my lungs.I fear I have permanent damage. Why did you not provide masks on VS77 & VS78?

Probably the most uncomfortable 10 hour flight from USA I have experienced. The cabin crew work hard but the standard of the service, food and drink is poor and the seat space is on par with a short haul seat you would expect from a budget airline.

Last year I flew with Qatar airways and there is no comparison, Virgin appear to have become the long haul budget airline the likes of Qatar, BA or Emirates could easily show how it should be done.

I won't be flying long haul with Virgin again.

suprised by the bad reviews.

I got through to a welsh call centre 3 times.

call centre is 24 hours, lovely people. very friendly.

One of the only airlines that will not allow you to extend your ticket due to a medical issue that arose during your trip, even with a doctor's certificate.

In order to change our flight by a few days date due to an infection accompanied by a medical notice Virgin required £1000+ in additional fees which is insane.

The issue was handled appallingly by Philip - ID - 453827