Virgin Atlantic Opiniões 

Customer service lied to me until I threaten to escalate my complaint, for something that I am legally entitled to.

What's up with VA these days. I have used them for years. My flight was cancelled and was was booked on a flght some 9 hours later to LAX - too late for me. Rebooked for the next day and yes you've guessed it, that flight was cancelled the evening before when I was in my hotel and I was booked on another flight 4 hours later - which was delayed by a further hour.
Came back from JFK to LHR via Denver using Delta. Unable to use any points as there was a Delta flight and that flight was booked via VA. Last time I looked Dekta owned 49% of VA.
Now listen up Virgin (fat chance) I fully appreciate you need a certain load factor to turn a profit but stop always blaming technical issues - it's a blatent lie and does nothing to encourage travellers to return. The earlier flight from JFK had been cancelled - another technical issue so those passengers had been bumped onto the flight I took.
You are not the VA that I knew and you've lost me as a customer. Your staff try their best to be cheerful and helpful but a fish rots from the head and we all know who that is!!!

Flight to/from New York
Despite the flight being significantly delayed (out of staff control), VA staff at Manchester airport were supportive and understanding.

Excellent service on both outbound and inbound flights.

Compensation claim for outbound delay has been handled promptly and easily - polite emails with easy to follow instructions and response.

Whilst it wasn't pleasant to experience a significant delay, we appreciated the support from VA staff

We had a comfortable flight to and from Antigua. Both crews were friendly and efficient. The food was better than expected. The only annoyance is having to pay to select a seat - no frills approach.

Booked flights to the wrong location (stupid mistake!) and got a complete refund within 3 days as they didn't fly to my desired destination. Fantastic customer service in a stressful situation. Only 4 stars as prices can be very expensive!

Fantastic app and website, brilliant airport experience, good baggage check in staff, lovely staff at the gate.
Captain and stewards were first class, great welcoming speech from the Captain on our outbound flight. Had all the passengers smiling and feeling safe. Kids packs were nice, food and movies were brilliant. The one time i did need to speak to customer service was a first class experience, Abbey Richards dealt with our enquiry fantastically. I would recommend Virgin Atlantic

I attempted to request halal meals numerous times through the website and app but received an error message every time. I contacted via twitter three times but received no reply. There was no email address or phone number which I could use to reach out and when going through the virtual assistant it sent me on a loop without giving me a way to contact an actual person. The help pages did not address my specific problem. There are no humans in the loop only bots and automated responses and error messages. When checking in at the airport I was told it was too late to get halal food. Very disappointed.

Cancelled our flight 10 hours before we should have flew from San Francisco to London Heathrow no explanation why just put us on a flight next night from la to London no thought of how we get to la from ssn Francisco extra night hotel and hotel when we land in England virgin need to pay

Thanks Luke on the online chat for sorting out my daughters meal request on our upcoming flight to Vegas.
Very friendly and helpful. Thank you

This review covers both outward and return flights.
The Upper Class ‘check-in,’ although difficult to locate, was excellent as was the business lounge (Clubhouse). The food selection and service were particularly good in the Clubhouse; but after that it was all downhill. The business class seat cubicle was small and cramped with very limited storage space for the ‘bits’ you need around you on a long-distance flight. The food menu was uninspiring and the actual offering poor. Service was haphazard and slow. The stewards appeared to ignore the service call buzzer/lights. Much disturbance was caused when the stewards allowed some clients to call up their children from economy to allow them to share their specially ordered food, blocking the aisle and making life difficult for flyers and stewards alike.
And then the return flight was delayed three times. As usual Virgin did not stick to the schedule and was late. Not too much of an issue for us, but for some American travellers, who would miss their Heathrow connection back to the US, were tearing their hair out and most particularly at the unhelpful customer service as they tried to re-arrange their onward travel from the Mumbai business lounge.

recently went on holiday to jamaica and on the flight back to the uk i was given a soft drink which i placed on the fold out table,unaware that the table was defective causing the soft drink to fall off the table and into my lap,soaking my groin and the seat,my wife told the flight attendent who just shrugged her shoulders and walked off,so i had to sit on a wet seat for 7 hours,no offer of moving me to another seat or something dry to sit on,i complained to virgin who have insulted me by offering me 10.000 miles which equates to around £50.
You wouldnt leave a baby/toddler in a wet nappy for 7 hours but its clearly ok to leave an adult sat on a wet seat for 7 hours,im shocked and disgusted,virgin atlantic clearly needs to do better.

Social justice activists assulted me with their trolly. Witheld food and drink, against their own written guidance for over 8 hours. Turned off my entertainment console.

For having a disagreement about a blanket, which all other airlines allow.

Never agian, Branson, you can go bankrupt for me.

We were due to travel with Virgin for a flight and hotel booking in a couple of weeks. Sadly, my Mum recently passed. We asked Virgin if we could transfer our holiday to a later date. We were told this was not possible without great expense and to claim through our insurance. Thanks Virgin ☹️

I appreciate this is what we have insurance for but I would have expected more compassion and understanding around the death of a parent and the ability to transfer the holiday.

The Virgin rep asked if we wanted to rebook (after telling us we had to claim on insurance for our cancelled break). No thanks! Need to wait for the insurance claim.

No staff, no communication and the worst bag drop experience you can imagine. I've been flying Virgin for thirty years and this is an unbelievable decline in standards. Flying out of the US on Virgin has never been great but this is the pits.

BEWARE - VA Holidays have NO PERSON to speak to After Sales!
Worst after-sales experience sadly. Spent the best part of £15K on a 5* Upper Class Holiday - All booked with Virgin Directly. Read Below... And by the way i was told today there was no 'Human Being' I could talk to - Fill out the feedback form and wait to hear! Done that so many times, still waiting .. No Refund for being downgraded for an Upper Class ticket I'd paid for and no Compensation as was promised by the ground staff!

1) There was a delay on the flight from Miami to JFK.
(2) I was then told to go to Fort Lauderdale and catch the flight from there to JFK. WE arrived on time and checked in for our flight to JFK
(3) The flight to JFK was then delayed by nearly 4 hours as they needed the crew from that flight to operate another flight which in turn meant we missed our connection on the 11:59 flight from JFK to LHR
(4) We were then going to be put on the morning flight from JFK to LHR and waited all night at JFK with no hotel
(5) The morning flight only had ONE Upper Class seat and I was downgraded to ECONOMY.
(6) I was told the we would receive compensation in the way of another ticket of the same class AND the difference of the amount in the fare from Economy to Business Class.
Offered a measly £381 for the wrong class on the internal flight? Helllloooo... Get the flight right.. I was downgraded on my International Flight and separated from my Wife. Ruined the Birthday Treat!

If you think they can’t be worse than BA, think again!

For a small update on my account, I had to jump through so many hoops. Phone calls, emails and complaint forms which didn’t even function properly as it turned out complaints submitted via their website were treated as pre-travel support requests and I got copy and paste replies advising their team couldn’t help as they were ‘predominantly a post-travel support team’. Wow how dedicated! I don’t give a toss. Just forward it to the correct team and let’s get it resolved once and for all. Oh did I mention their live chat? Their star employee called Chris was so rude and useless that before properly understanding my request, they gave me a ‘we’ve done all we can on our side’. The whole thing left me totally speechless. I’ve concluded Virgin’s customer service are there to waste your time and make everything more difficult for you!

Surprised to see so many negative reviews for virgin, but i guess you assume the best until something goes wrong then write a bad review. No issues with virgin from my experience over many years.

I was unable to obtain a boarding pass on 4 or 5 April 24 for a flight from Johannesburg to London as the web page was down. I could only get a boarding pass for the Cape Town to Johannesburg leg of my flight. When we landed in Johannesburg it was raining and the pilot made an announcement that there were no buses to collect us and take us to the terminal building. I eventually got onto the second bus. The driver was in no hurry to take us to the terminal and waited for the Airlink air hostess to finnish what she was doing on the plane and going up and down the stairs before she boarded the bus. Only then we set off. I got to the Virgin check in counter one minute late, as did a fellow passenger. We were told we were too late and we were denied boarding. I especially only took hand luggage as I was concerned that I had no boarding pass. I was then offered a flight on 17 April. I had to be at work in London on Monday 8 April, so that was not an option. The flights were over booked as it was the week of Easter Monday and the school holidays I was told. I had to buy a Lufthansa flight and fly on 6 April. I am unable to claim a refund from GOTOGATE, the booking agent, or Bright Insurance. Possibly Virgin Atlantic will refund me for this flight. I would not recommend anyone connecting at OR Tambo airport in Johannesburg.

I missed my virgin atlantic flight out with my wife and six month old baby due to a friend's poor health condition. I provided medical reports as per the airline's request and in the end they get back to me saying they won't cover the return flight because I missed my flight out. Now my wife and baby will have to travel back alone and I have to purchase a separate ticket, which is in excess of £800. Extremely disappointed with virgin atlantic as they claim to br service driven and pro-customer.

Tried to charge me over £1000 to change an internal 45 min flight in the US with Delta to an earlier one. Delta did it for free with no fuss whatsoever.. Shame on you Virgin Atlantic!!!! Disgraceful..