Vitamart.ca Opiniões 

96
TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Since I have actually tried their products for years, I know their customer service is absolutely top notch. They reach out to handle a problem better than a lot of companies although I have had very... Ver mais

Classificada 1 em 5 estrelas

Extremely overpriced item, regular selling $6.99, currently selling exact same product at $69.00. Product in no longer available, thus overpricing to an out of reach rate! Will NOT price match even... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have, so far, a very good experience with Vitamart. The service is really excellent. I always receive my products in a short time and everything is always perfect. I highly recommend Vitamart. J'... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

This company appears to be shady. Customer service isn’t available ever, they don’t respond to messages and Facebook messages bounce back. I was going to place an order with them, but I decided agains... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de comida saudável

Escrito pela empresa

Vitamart.ca is Canada's vitamin expert with our VITAMINS LOWEST PRICES guarantee. We offer 10,000+ quality vitamins and supplements you can TRUST with FREE Shipping & 100% Satisfaction Guarantee!


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

96 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,4

Todas as opiniões

(96)

4 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Long time customer

Since I have actually tried their products for years, I know their customer service is absolutely top notch. They reach out to handle a problem better than a lot of companies although I have had very few issues in many years.

12 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

This company appears to be shady

This company appears to be shady. Customer service isn’t available ever, they don’t respond to messages and Facebook messages bounce back. I was going to place an order with them, but I decided against it. There are many complaints of customers not being able to reach customer service to sort out issues with their order. I rather not take a chance and find another supplier, even if it’s going to cost me few dollars more.

7 de agosto de 2025
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Petra,

Thanks for your feedback, and we're sorry for your past experience. As a small business we take feedback like this seriously and use it to make improvements to prevent experiences like this from happening again. We appreciate you helping us grow.

Classificada 3 em 5 estrelas

Shipping Times

I do like the prices and selection, but I am disappointed that my shipments don't come from Edmonton anymore by Canada Post, they used to come 1-2 days to Calgary.

30 de julho de 2025
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Barry,

Thanks for your review. Since closing our Edmonton warehouse we have done our best to add new carriers that offer faster shipping times from Ontario and now have a few options that can make it there in 2-3 days. We appreciate your feedback and hope you have a great day.

Classificada 2 em 5 estrelas

Rushed and incomplete order

Vitamart left two items out of my order, which was rushed it to me on the same day. I was willing to wait longer for better service.
The replacement was sent by a different courier with no notification from Vitamart; Vitamart does not answer the phone and their customer service is terrible. I will use a more reliable provider for all but one of the items I ordered and have asked them to refund the price of the missing items. They agreed to refund the cost of the items. When and if they show up, I will return them to Vitamart.

17 de julho de 2025
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Nancy,

Thank you for your feedback. We are so sorry for the mistakes with your previous order. That is 100% our mistake and should not happen. We appreciate your feedback and will use it to grow so experiences like this don't happen again. We apologize for the inconvenience this caused.

Classificada 4 em 5 estrelas

Some of their items are priced more…

Some of their items are priced more expensively than other places. But other than that I've not had any issues with them. I've not had them try to steal my financial information. They ship pretty quickly & I always receive the items I ordered.

2 de junho de 2025
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Anna,

Thank you for your feedback! We appreciate your support and hope you have a lovely day!

Classificada 5 em 5 estrelas

Thumbs up to customer service

Jacob resolved a complication/misunderstanding with my order in a smooth and reasonable way so I'm posting 5 stars here. Impressive ability to turn a negative situation around...

20 de janeiro de 2025
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Michelle,

Thank you for your awesome feedback! We appreciate your support and hope you have a great day!

Classificada 5 em 5 estrelas

5 stars for many reasons

5 stars for many reasons; price, quality, convenience, and speed of shipping! Will continue to order from Vitamart

26 de dezembro de 2024
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Tara,

Thanks for your 5 star review! We are so glad to hear it! We appreciate your support and hope you have a wonderful day :)

Classificada 1 em 5 estrelas

Extremely overpriced item

Extremely overpriced item, regular selling $6.99, currently selling exact same product at $69.00. Product in no longer available, thus overpricing to an out of reach rate! Will NOT price match even though advistised as such, zero customer service or effort to make right. Warning to all!! Corporate greed at work 100%

11 de novembro de 2024
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Lisa,

Thanks for your feedback. Although this matter has been resolved unfortunately we had to make some changes when it came to Ephedrine as the selling guidelines changed last year with Health Canada. We apologize for the inconvenience it caused.

Classificada 1 em 5 estrelas

🛑🛑🛑🛑🛑FRAUD ALERT 🛑🛑🛑🛑🛑

🛑🛑🛑🛑🛑FRAUD ALERT 🛑🛑🛑🛑🛑
I just got off phone with bank as I got a fraud alert while checking out at the end of my order an I called a sure enough they stole my credit card info,my identity all is compromised!! I’m so mad right now!!

24 de outubro de 2024
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Wanda,

We are so sorry to hear that you experienced this. We had a look and see that you never placed an order or entered your payment information into our website so perhaps this happened somewhere else. We have several security measures in place and we do not store any billing information on our website in any way. Again, I am very sorry this happened and if there is anything we can do to help you please reach out to Sarah (Customer Experience Manager) at service@vitamart.ca

We are always happy to help.

Classificada 1 em 5 estrelas

This website is trying to steal your info.

This website is trying to steal your financial information. I tried placing an order with two different credit cards since it was refusing the transaction. I almost immediately received a phone call from my bank fraud department. They copied my online wallet. I will have to put a flag on myself with Transunion and Equifax. These people are scammers.

24 de outubro de 2024
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Franz,

Thanks for your feedback. We are so sorry to hear about this. We take the security of our website very seriously and have several parameters in place to keep our customers information safe. No payment information is ever saved or shared on our website. We apologize for the inconvenience this has caused.

Classificada 5 em 5 estrelas

Made a mistake an Jacob from Support…

Made a mistake an Jacob from Support did an amazing job by assisting with my order!

Outstanding experience and products!

18 de outubro de 2024
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Alex,

Thanks so much for your great feedback! We hope you have a great day!

Classificada 1 em 5 estrelas

DONT DO IT, identity theft !!!!

I thought I did my homework before trying to buy something from here, I looked at reviews and only bad reviews were customer service was hard to get ahold of. I tried to purchase something from here and when I put my info in and my card details it sent me a push notification saying I had to Enter it to order.

After doing that it said declined, I tried again it said declined. Not thinking anything about it I gave up, 10 minutes later my bank sent me an email saying I set my card up in some ones wallet for apple pay which I dont have.
I went into my bank and locked my card just incase and went to bed. Sure enough my banks fraud department called me this morning saying my accounts are locked for identity theft and I told them what happened. I know have to close all my accounts had to put a flag on my indetity with eqifuax it's a nightmare.

15 de outubro de 2024
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Marie,

My name is Sarah, I am the Customer Experience Manager at Vitamart and I am so sorry this happened to you! If you are able to reach out to us directly at service@vitamart.ca I would love to set up a time to call you and get a better understanding of what happened.

We take customer information protection very seriously and have several security parameters in place to ensure peoples information is safe and secure. We actually don't store any payment information of any kind on our website, and we cannot authorize payments of any kind on a customers behalf.

It sounds like perhaps this was a different store, or website but I would love to speak with you and understand things better. I hope to hear from you soon!

Kind regards,

Sarah G

Classificada 5 em 5 estrelas

GREAT SELECTION

There's a wide variety of products & the prices are competitive. Delivery is very quick.

11 de outubro de 2024
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Gillian,

Thanks for your awesome feedback. We hope you have a great day!

Classificada 1 em 5 estrelas

Made a purchase on sept 23

Made a purchase on sept. 23, 2024.
Order is still in processing.
Sent 2 emails and received no response.
On another note: the website has been reported for phishing.

23 de setembro de 2024
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi There,

We are so sorry to hear this. Can you please send us an email with your order number to Sarah at service@vitamart.ca and we will get back to you right away. We had a look on our end and don't see any outstanding orders from September 23rd but would be happy to help you get to the bottom of this right away.

I look forward to hearing from you!

-Sarah G | Customer Experience Manager

Classificada 5 em 5 estrelas

Happy Customer

Good product and fast delivery. No complaints. Thank you!

2 de agosto de 2024
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Melissa,

We are so happy to hear your awesome feedback! Have a wonderful day!

Classificada 5 em 5 estrelas

On Time and In Full

My order arrived exactly as expected. The process was easy and they had the product I was looking for.

24 de março de 2024
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Thank you so much for the great review Heather :)

Classificada 5 em 5 estrelas

Highly recommended

Given some of the older, negative reviews for this company, we hesitated to shop with them.
We're glad we took a chance!
Service was fast and efficient.
It was one week from the time we ordered (10 PM PST) to delivery. That's good considering we live on an island that can delivery by a day or two.

12 de fevereiro de 2024
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Thank you for the amazing review! We hope you are doing well!

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