Vitamart.ca Opiniões 

96
TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Since I have actually tried their products for years, I know their customer service is absolutely top notch. They reach out to handle a problem better than a lot of companies although I have had very... Ver mais

Classificada 1 em 5 estrelas

Extremely overpriced item, regular selling $6.99, currently selling exact same product at $69.00. Product in no longer available, thus overpricing to an out of reach rate! Will NOT price match even... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have, so far, a very good experience with Vitamart. The service is really excellent. I always receive my products in a short time and everything is always perfect. I highly recommend Vitamart. J'... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

This company appears to be shady. Customer service isn’t available ever, they don’t respond to messages and Facebook messages bounce back. I was going to place an order with them, but I decided agains... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de comida saudável

Escrito pela empresa

Vitamart.ca is Canada's vitamin expert with our VITAMINS LOWEST PRICES guarantee. We offer 10,000+ quality vitamins and supplements you can TRUST with FREE Shipping & 100% Satisfaction Guarantee!


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

96 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,4

Todas as opiniões

(96)

4 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I haven't had any issues with Vitamart…

I haven't had any issues with Vitamart and find their products are usually cheaper than elsewhere. Shipping is super fast too, usually a couple days. I have been shopping with them for years now and find just about everything I am looking for supplements-wise.

6 de janeiro de 2022
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Thank you so much for your great review!

Classificada 2 em 5 estrelas

Disappointed

I have been ordering from vitamart for a few years now but noticed in the last year or so that they now only do sales on specific items and not the full line of discounts on a specific Namebrand , I recently checked out Healthy Planet and found discounts more favourable so have placed an order , they doubled my order for free with a different flavour to try of same product plus free shipping , I hope Vitamart reassesses their new strategy, I had no issue with them till now.

27 de dezembro de 2021
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Lorne,
Thank you for your feedback. Although this matter has been resolved we wanted to thank you for taking the time to share your experience. As a small business we always use feedback to grow and improve as a team. We hope you are doing well!

Classificada 1 em 5 estrelas

The Customer service is terrible

The Customer service is terrible!
At first, they shipped the wrong product and replied that I can keep the product and they will send the proper one. I've been waiting for a month to get the package, keep sending follow up emails on which nobody replied and decided to return the item. They've send me the return label, I shipped the item and now I am getting the final notice from Canada Post that the item has not been picked up yet. When I checked the return policy, it says that the money will be returned as soon as they receive the item. But the item is sitting in the post office. I called customer service and only what you can do is to leave a voice message, not to speak with a person. I will never buy anything from this company!

24 de dezembro de 2021
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

We are so sorry about this experience Ivana. We have made several changes over the last year and hope you give us a chance to make it up to you. Feel free to reach out to me directly for a coupon for your next purchase. We hope you are having a great day!

Classificada 1 em 5 estrelas

Answer your messages!!!!!!!!!!!!!!!!!!!!!

I put my old post code on my order I started calling at 8am and ever Half hour NEVER got Answer. I email them about the problem NEVER heard back from them!!🤬
Just got email order has been shipped out. So unprofessional. What's the point for a Customer service line if there NEVER answer??????????

21 de dezembro de 2021
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

We are so sorry about this experience Mark. We have made several changes over the last few years and hope you give us a chance to make it up to you. Feel free to reach out to me directly for a coupon for your next purchase. We hope you are having a great day!

Classificada 1 em 5 estrelas

Terrible Customer Service!!

I ordered a couple supplements almost a month ago, that has to be returned to sender for an unknown reason, and have yet to receive a response from anyone (I sent 3 emails). I will be sure to order from pretty much anywhere else

6 de dezembro de 2021
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

We are so sorry about this experience Steve. We have made several changes over the last few years and hope you give us a chance to make it up to you. Feel free to reach out to me directly for a coupon for your next purchase. We hope you are having a great day!

Classificada 3 em 5 estrelas

Great prices, no cold packs with probiotics

Great prices and fast shipping. The problem is that I order probiotics that are suppose to be refrigerated, but they don’t ship them with any cold packs.

21 de novembro de 2021
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Scott,
We appreciate your feedback. While this issue has been resolved, we want to thank you for taking the time to share your experience. As a small business, your input helps us continue improving our service. Wishing you all the best!

Classificada 1 em 5 estrelas

Wrong item

I ordered Maximum Omega 2000 2000 mg on-sale price. I just received a package today and they sent me 1250 mg only.

2 de novembro de 2021
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Napada,

Thank you for your feedback. Though this concern has already been resolved, we wanted to express our gratitude for your time and honesty and apologize again for the inconvenience. Feedback like yours helps our small business learn and improve. Wishing you well!

Classificada 1 em 5 estrelas

No response to email nor calls

I received my order promptly; however, the expiry date of one item is not as shown on the site. It shows April 2024 on their site but the product received will expired on Jul 2022. I sent email and left multiple msgs but no one follows up. I would rather buy it from another company as this is considered fake advertisement. I wouldn't have pick the product if i knew the expiry date.

7 de outubro de 2021
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Jacqueline, I am so sorry about this experience. I know it has been a few years since but we have made some significant changes to our business and hope you give us a second chance. Feel free to reach out to me directly at service@vitamart.ca and we'd be happy to provide a coupon for your next order.

Classificada 4 em 5 estrelas

Good alternative to Amazon

Make a couple of orders, they are a good alternative to Amazon. Good support and good quality of goods. Recommended

17 de setembro de 2021
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

We appreciate your support! Thank you!

Classificada 5 em 5 estrelas

Best online shopping experience I've had

I found Vitamart has fast shipping and great prices. In fact, I find Vitamart has faster shipping then Amazon. Vitamart ships the order out faster , while Amazon takes days till its out the door and sometimes Amazon has forgotten to ship my order out. This was never a problem with Vitamart. From my experience online shopping from many online stores. Vitamart is simply the best :)

15 de agosto de 2021
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Thank you so much for your great review!

Classificada 5 em 5 estrelas

I have

I have, so far, a very good experience with Vitamart. The service is really excellent. I always receive my products in a short time and everything is always perfect. I highly recommend Vitamart.
J'ai, jusqu'à maintenant, une très bonne expérience avec Vitamart. Le service est vraiment excellent. Je reçois toujours mes produits dans un court délai et tout est toujours parfait. Je recommande fortement Vitamart.

12 de agosto de 2021
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Thank you so much for your great review!

Classificada 5 em 5 estrelas

Great

Great, exactely what i ordered. Very satisfied. Very fast delivery.

9 de agosto de 2021
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Thank you so much for your great review!

Classificada 1 em 5 estrelas

I haven’t received my order and nobody answers me

I haven’t received my order, and it appears “complete”. I called them nobody answered. I left voice messages, and nobody called me back.

I didn’t received a tracking number. When I checked the tracking in my account, this number didn’t exist in Canada Post.

Terrible customer service. I still don’t know if I’d receive any product, or I lose my money.

9 de agosto de 2021
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Hi Silvia,

Thank you for your feedback. Though this concern has already been resolved, we wanted to express our gratitude for your time and honesty. Feedback like yours helps our small business learn and improve. Wishing you well!

Classificada 5 em 5 estrelas

This was my first order with you

This was my first order with you. My product came quickly and your service is efficient.
Thank you.
Naomi

7 de agosto de 2021
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Thank you so much for your great review!

Classificada 5 em 5 estrelas

Excellent service

I have been ordering from Vitamart for a number of years now and they have never ever let me down. Their selection is fantastic, prices are excellent and delivery is super fast, always shipped within 24 hours of the order being placed.

4 de agosto de 2021
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

Thank you so much for your great review. We appreciate your support.

Classificada 5 em 5 estrelas

I was stunned with my service and…

I was stunned with my service and prices from vitamart. My order came 5 days before it was due to arrive. I will always, only get my AMLA this way.

3 de agosto de 2021
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

We appreciate your support! Thank you!

Classificada 5 em 5 estrelas

Next Day shipping

I love ❤️ that the more you order the cheaper it is. I can’t say enough about the shipping. You are giving Amazon a run for their money. Next day delivery…Excellent job.

1 de agosto de 2021
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

We appreciate your support! Thank you!

Classificada 5 em 5 estrelas

ITEM IN STOCK.. FAST SHIPPING..AMAZING PRICE!

Received my purchase in 2 days which was amazing! The items were on sale which was a bonus. I have had great difficulty finding this particular product in the usual pharmacies. Very pleased that I found Vitamart! Will definitely use this company again.

31 de julho de 2021
Opinião espontânea
logótipo da Vitamart.ca

Resposta da Vitamart.ca

We appreciate your support! Thank you!

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