Vivamacity Opiniões 

251
•
TrustScore: 4 em 5

4,1

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Buyer beware for Canadians. This website is not transparent about tariffs incurred when buying products. The shipper WILL charge you a tariff. Nowhere on their website do they mention this and emails... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Packaging and presentation was WAY above expectations, the necklace box looked like the kind of stuff you get from Pandora level stores. The piece itself is stunning and catches the light so well. Bet... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

For starters, my order arrived so quickly and was packaged so well! I got the Amélie watch, and I love how beautiful the watch box and certificate are, I can tell care and thoughtfulness went into eve... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered an item that sadly broke after a week however the store owner very quickly responded and remediated the situation by replacing the broken item at no charge. The jewelry is beautiful and only... Ver mais

A empresa respondeu

Informações sobre a empresa


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

251 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(251)

5 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

My favorite online jewelry company

My favorite online jewelry company, Shipping is very fast, no complaints, highly recommend!!!!!!

24 de março de 2018
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Thank you so much for taking the time out of your day to provide such lovely feedback!

Classificada 5 em 5 estrelas

i love it

i love it so much it’s literally the best y’all should buy jewelery from them!

23 de março de 2018
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Thank you so much for taking the time out of your day to provide such lovely feedback!

Classificada 3 em 5 estrelas

Very disappointing

The first time I ordered from here it was fine, I got the double chain opal choker necklace and it came nicely and even had a pretty velvet baggy. The chain kinda broke easily so I fixed it and never wore it too tight after that tho.
This second time around I got the rose quarts one for a friend and was very upset by how it arrived, its pretty but the chain was already broken as if someone wore it, broke it and tossed it in the package to send off to me. No little bag, just a broken necklace bunched in the bottom of the package it was sent in. I can fix it easily but I expect a lot better when I order items that are supposed to be "beautiful and hand made".

23 de janeiro de 2018
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered 3 necklaces on December 13 …

I ordered 3 necklaces on December 13 received the item on January 13th and guess what I got a ring set that I didn’t order

15 de janeiro de 2018
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Customer issue was immediately fixed months ago.

Best Regards,
Vivamacity Team

Classificada 1 em 5 estrelas

uendelig dårlig kundepleje

uendelig dårlig kundepleje, min datter har været ude for at de har reserveret penge på hendes konto 7 til 8 gange. Uden en tlf.nr. blev de ved med at trække penge fra kontoen. Har forsøgt finde at telefon nummer til virksomheden, men det er nærmest u,muligt her på nettet. BRUG IKKE DETTE FIRMA.

12 de janeiro de 2018
Opinião espontânea
Classificada 1 em 5 estrelas

Do not order from this company!!

Do not order from this company!!! I ordered several pieces of jewelry for Christmas gifts on November 24. It’s now January 6 AND THEY STILL HAVE NOT ARRIVED!!! I have emailed several times and finally got an answer ensuring me that they sent the package on December 18. What they SHOULD HAVE SAID was that they simply filled out a shipping order on December 15 and didn’t actually mail it until yesterday, January 5 (just got tracking update from USPS). When it finally arrives on Monday, we’ll see if it’s correct and all there. I WILL NEVER NEVER NEVER ORDER FROM VIVAMACITY AGAIN. EVER!

6 de janeiro de 2018
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Customer received their items immediately upon writing review, we tried to reach out to her as one of her ordered items could not be completed. We did not hear from her and refunded her for the missing item, and shipped as soon as possible. We are a handmade company and shipping is expected to take a little longer during the holidays, but communication is always key!

Classificada 1 em 5 estrelas

DON'T BUY ANYTHING FROM THEM!

I ordered a necklace for a friend of mine on December 6th and I asked if they could ship it to me by December 22nd. I still haven't got it, it's been nearly a month. I've been texting them on their Instagram page and no response. I suggest not buying from this company.

30 de dezembro de 2017
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Hi, In any case where any package takes this long, 1. The customer is overseas + holiday season 2. The customer provided and incorrect email address and we could not get in touch with them when needed. 3. We do not hear back from the customer, there may have been an error in the order which then in rare cases it took time to fix. 4. Customer is unaware of a typo in their mailing address - this happens a lot!

Classificada 1 em 5 estrelas

Scam! Stay away!

I placed my order on December 3rd in order for my niece to get the jewelry she wanted for Christmas. My order shows the "shipping label" was created and the items are on their way to a USPS facility. That was 2.5 weeks ago! The company won't answer my emails and there's no phone number to call. What a scam!

23 de dezembro de 2017
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Hi, In any case where any package takes this long, 1. The customer is overseas + holiday season 2. The customer provided and incorrect email address and we could not get in touch with them when needed. 3. We do not hear back from the customer, there may have been an error in the order which then in rare cases it took time to fix. 4. Customer is unaware of a typo in their mailing address - this happens a lot! We assure this person's order has already arrived.

Classificada 1 em 5 estrelas

Awful Company to deal with

Ordered in NOVEMBER! Christmas Eve is 2 days away and they have not even shipped my package yet. AWFUL, AWFUL, AWFUL. Do not bother buying from here. On top of that, they do not respond to any customer e-mails. Don't even bother, put your time, energy and money else where.

I see that Vivamacity responded taking no ownership. Yes I did finally receive my package, in late January. 2 months later. No excuses.

22 de dezembro de 2017
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Hi, In any case where any package takes this long, 1. The customer is overseas + holiday season 2. The customer provided and incorrect email address and we could not get in touch with them when needed. 3. We do not hear back from the customer, there may have been an error in the order which then in rare cases it took time to fix. 4. Customer is unaware of a typo in their mailing address - this happens a lot! We assure this person's order has already arrived.

Classificada 1 em 5 estrelas

STAY AWAY!

This company has terrible customer service and is a scam. DO NOT order from them! I ordered over a month ago and am still being assure it will be here before Christmas while the tracking information indicates that a shipping label was created over 2.5 weeks ago and nothing else has happened since. I usually don't leave bad reviews but this one is well deserved! Now a little girl won't have a Christmas present thanks to this terrible company and limited budget!

21 de dezembro de 2017
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Hi, In any case where any package takes this long, 1. The customer is overseas + holiday season 2. The customer provided and incorrect email address and we could not get in touch with them when needed. 3. We do not hear back from the customer, there may have been an error in the order which then in rare cases it took time to fix. 4. Customer is unaware of a typo in their mailing address - this happens a lot! We assure this person's order has already arrived.

Classificada 1 em 5 estrelas

Awaiting Shipping. Checkout resolved.

Awaiting order since 17th December 2017

Checkout billing address issues. probably due to overseas purchase just use paypal and it'll work. Your card might take a week to get refunded. I addressed the issue and received reply with explanation.

17 de dezembro de 2017
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Order resolved, customer already 100% refunded.

Classificada 2 em 5 estrelas

Knotted necklaces

Probably isn't their fault that my package got delayed but the package was busted up a bit. Thats most likely the post office. But i ordered 3 necklaces and they all came in the same pckage so when I opened it up there was just a giant knot of chains. One ended up breaking. The crystals are okay I guess but theres no way they were "handmade." Overall I'm not overly impressed.

8 de dezembro de 2017
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

We haven't received any emails regarding this situation. All our jewelry is 100% handcrafted with care. We are sorry your jewelry arrived knotted, this does not usually happen.

Classificada 1 em 5 estrelas

I ordered a ring for my grandma 3 weeks …

I ordered a ring for my grandma 3 weeks before here birthday and she was in the hospital and when her birthday came around the tracking still said processing. She died 3 days later. This “company” will take your money and scam you.

4 de dezembro de 2017
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

This review is fake.. Extremely unprofessional for people to make up a such story, the email from this person said it was for his girlfriend? The order was placed on black friday.... review written on Dec 3rd.

Classificada 1 em 5 estrelas

I have ordered a necklace 2 months ago

I have ordered a necklace 2 months ago, still no sign of being anywhere close, they wont even answer my emails...

20 de novembro de 2017
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Hi, In any case where any package takes this long, 1. The customer is overseas + holiday season 2. The customer provided and incorrect email address and we could not get in touch with them when needed. 3. We do not hear back from the customer, there may have been an error in the order which then in rare cases it took time to fix. 4. Customer is unaware of a typo in their mailing address - this happens a lot! We assure this person's order has already arrived.

Classificada 1 em 5 estrelas

DO NOT USE ANY OTHER FORM OF PAYMENT …

DO NOT USE ANY OTHER FORM OF PAYMENT ACCEPT PAYPAL. They will scam you and paypal will be your only hope to see a penny of what you spent.

1 de novembro de 2017
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Customer ordered a bikini and they ordered the wrong size, got upset, and we still refunded them..

Classificada 5 em 5 estrelas

I love this site

I love this site. They have the cutest products and I haven’t been disappointed once. I’ve ordered around 8+ things from them now and I have gotten everything from them within a week or 2. The quality was great and sometimes better than I imagined. I will continue to order from them as much as I can. Plus, they give amazing discounts!

28 de outubro de 2017
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Thank you so much for taking the time to leave such lovely kind words!

Classificada 2 em 5 estrelas

Poor quality

Had no problem with shipping but I am very disappointed with the quality of my items. On the website they depict a shiny beautiful florite wand and what I got was a dull almost cloudy or unpolished mostly green one. And is much smaller than I expected. Doubt if I will order from them again... too bad too as I was very excited....

25 de outubro de 2017
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

We are sorry you are unsatisfied with your purchase! All fluorite wands are natural, and our photos are taken in and against direct sunlight - please try holding it the same way to view it's vibrant colors.

Classificada 5 em 5 estrelas

You won't regret it!♥️

I've ordered several pieces from Vivamacity and I've never been disappointed once. I even lost a charm on my necklace once and it was a simple and easy process to get it replaced. I recommend this site to anyone looking for unique quality jewelry.

24 de outubro de 2017
Opinião espontânea
logótipo da Vivamacity

Resposta da Vivamacity

Hi lovely! Thank you so much for taking the time out of your day to provide such kind feedback <3

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais