Vivamacity Opiniões 

I want to start by saying I genuinely like this company. Their jewelry is great, and in the past their customer service has usually been solid. Unfortunately, this experience has been the complete opposite.

I ordered an earring, and the shipping situation went wrong through USPS — something I fully understand is not directly their fault. Because of that, I reached out immediately hoping we could resolve it together. I did not ask for a refund. I simply wanted the earring I paid for.

The first issue was being told my address was “inaccessible” by USPS. That is simply untrue. My apartment complex is accessible 24/7. After confirming this through email, I then received another message asking if the complex was gated and suggesting that “may be why the driver isn’t able to access it” — despite me already clarifying that the location is accessible at all times.

After repeating myself again, I was then informed that because my address had already been confirmed, company policy required me to provide an entirely different address for reshipping.

This is where the situation became frustrating.

I entered the correct address from the beginning. If the address is valid enough for them to accept payment and process an order, why is it suddenly invalid when something goes wrong during delivery?

I then asked a very simple and reasonable question:
If the package neither arrives to me nor returns to them, what happens? Would I receive a refund?

The response I received was essentially that if I do not provide another address, they will not reship the item.

That is extremely disappointing customer service.

It leaves me wondering: if I place another order in the future using the same address, will they refuse to ship that as well? Or will this “policy” only apply once there is already an issue?

At this point, I still do not have the item I paid for, and after several business days, I have yet to receive a meaningful resolution or response.

Again, I actually like this company and wanted this to end positively. I never came into this asking for money back or trying to cause problems. I simply wanted the product I ordered and a reasonable effort toward resolving a shipping issue that was outside of my control.

I ordered an item that sadly broke after a week however the store owner very quickly responded and remediated the situation by replacing the broken item at no charge. The jewelry is beautiful and only broke due to soft material and a non-seating locking mechanism but this appears to be an outlier. I would recommend others purchase some of the great items for sale with Vivamacity! If you have any issues, they will gladly resolve them.

My husband ordered me a pair of earrings for Christmas that are too heavy. They refuse to compensate me or let me return them. This is straight up fraud! We are out almost $300 dollars.

For starters, my order arrived so quickly and was packaged so well! I got the Amélie watch, and I love how beautiful the watch box and certificate are, I can tell care and thoughtfulness went into every aspect of the design. The watch itself is so gorgeous too! Looks exactly like the website photos and has a decent weight that definitely attests to the quality of the materials. I am so pleased with my purchase!

Incredibly deceptive marketing. Probably illegal as well.

Will tell you explicitly that 30% is the best Black Friday offer they will offer, and that the discount will not get any better.

Then 2 days later they do a 35% sale.

Best customer service, amazing pieces and of wonderful quality :) genuinely can’t wait for more collections and sales to drop !! This is one of two jewelry brands that I will ever buy from ! Nothing can beat a brand that values customer service and quality! <3

(For the team: I really really liked the sample sale that you guys recently held! I think it’s a wonderful idea and doesn’t let pieces go to waste)

Very pleased with the care put into each one of your guys boxes. It was a unique and fun way to get my erings and ring I recommend getting things from Vinvamacity they care about the quality of their products.

Great product. Super clean and great construction.

I have shopped twice with Viviamacity and I can only say that there quality and attention to detail is amazing, I have mainly shopped there anime themed collection because it is both subtle and stylish. They definitely know their audience and I can't wait to get more and see what other anime they could include

Buyer beware for Canadians. This website is not transparent about tariffs incurred when buying products. The shipper WILL charge you a tariff. Nowhere on their website do they mention this and emails about it went unanswered. They are deliberately skirting the issue in order to make more sales. Save yourself the hassle and buy Canadian. Shame on me for purchasing this product.

The online site is easy to navigate. The products are exactly as pictured with great quality and it gets delivered quickly.

Great customer service, I received my package quickly, and the item was just as described and even better in person

Great customer service and support responds to problems when they appear.

I purchased the original Zoro single earrings. First of all, shipping was so fast. I ordered on a Friday and my package arrived by Monday (US based). The quality is awesome. I have two lobe piercings that are extremely sensitive to low quality earrings. Anytime I wear anything that isn't gold, silver, or surgical steel, my ears become inflamed and irritated as soon as I put the earrings on. That being said, I was able to wear the Zoro earrings without a single issue. They are on the heavier side for what I'm used to in earrings, but I absolutely loved them. The only thing I didn't love was that it has the vivamacity logo engraved on the back of the earring and it's noticeable to me but no one is really going to be staring at the back of my earrings. The logo isn't noticeable enough while wearing to bother me that much. Otherwise, I am so happy with my purchase!

Great buying experience from Vivamacity. Their customer service is top of the chart. I contacted them due to a broken earrings during transit and mistakenly got the wrong ring instead of the one I ordered. They immidiately sent another package to replace, unfortunately the 2nd package was somehow tampered with before I got my hands on. They were willing to sent a 3rd package and this time shipping was lightning fast, I got my correct order finally. Their earrings and ring are great quality, I got a lot of compliments wearing them. Highly recommend buying from Vivamacity.

The Earrings Were Great, I Can't Wait to Wear them For My Cosplay Costume in August

I love this online jewelry store! I bought 4 rings for both myself (I live on Oahu, Hawaii) and my best friend who lives in Las Vegas. I paid full price for the first set of rings back on January 26,2025. And it was worth it. This is the first set of Howl moving castle rings that doesn’t affect my skin, cause a reaction or turn green. I love both of the rings I got because they fit me!

Then I bought a 2nd set on Friday of last week, February 07,2025 and it came in on Monday for me in Hawaii & on Sunday for my bestfriend Nerilyn on Sunday.

My bestfriend Nerilyn, loves her set of rings. Since i bought it a week apart I admit for both our sets. She needed a bigger size so I bought her both a size 8 & 9 ring small in the same silver style. While I bought 1 chunky gold vermil and 1 smaller sterling silver Howls moving castle ring

Also I took advantage of the online sale for Valentine’s Day this past week and I have to admit it was WORTH IT!!!

Also, SHIPPING WAS EXCEPTIONAL!! I literally bought my 1set of rings and it took 2-3days to get to both my address & my best friends in Vegas. BOTH RINGS CAME IN ON THE SAME DAY.

Also, this week I ordered a 2nd set of rings for both me and my bestie and SHIPPING LABELS WERE CREATED WITHIN 2 HOURS OF ME ORDERING THE RINGS!!!! 🥰❤️❤️❤️

THIS STORE IS EXCEPTIONAL TO SAY THE LEAST!!! Also, WE LOVE THE HANDWRITTEN NOTES!!!

100/100: Recommend Vivimacity online store for anyone that wants to buy rings with their bestfriend, life partners and cherish something for ever because I admit these rings I am going to cherish them.

100000/100000: Exceptional!!! Shipping! Will not deny you will love it. Literally shipped out the day I ordered them. Labels were made within 2hours of ordering these rings. I will be buying more jewelry from this amazing store. I have so much good to say because it’s true!!

I’ve ordered several pieces of theirs over the years and each one has exceeded expectations, but what I love more is their wonderful customer service!

I got the anime bundle over Christmas because I wanted the Tanjiro earrings and my son wanted the Zoro and Howl earrings. I fell in love with the Zoro earring though, too, it was so beautifully done! I decided to order myself both the original and katana versions of the Zoro triple as well as the singles of each so I could wear even at the office. The are beautiful, high quality. I am very, very happy with this purchase!

The presentation in the high quality jewelry boxes, an included jewelry polishing cloth, and a hand written thank you note was incredible. It makes it feel like a very personal and personable interaction, which is rare to come by with an online transaction, even from artisan marketplaces.

The shipping was incredible fast, too! I got both of my orders within 1-2 days of ordering them, but I do live in the Greater Houston area, where the company seems to be located.

I work in patient satisfaction in healthcare so ai always try to leave reviews because I know how important feedback is for a company, no matter if it positive or constructively critical. I left reviews for both purchases I made from Vivamacity and was very happy to see that they took the time to acknowledge and respond to my reviews as well.

I will absolutely be continuing to purchase from this company, not only for their fantastic anime inspired jewelry, but for other unique and high quality pieces I have come across. In a world where fast (and cheap) fashion reigns, I love that their business model is based on providing high quality pieces at an affordable price. I would much rather pay a little more for high quality pieces that will last for a lifetime rather than cheap pieces that will tarnish or break within a year.

Vivamacity is one of my favorite websites to buy jewelry from, whether it be for myself or as a gift. From necklaces to rings they never fail to impress. I love dainty gold jewelry and this is where I can always find it at a reasonable price; everything last and never greens! I am a happy, forever customer! 🫶🏽☺️