Vivamacity Opiniões 

251
•
TrustScore: 4 em 5

4,1

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Classificada 1 em 5 estrelas

Buyer beware for Canadians. This website is not transparent about tariffs incurred when buying products. The shipper WILL charge you a tariff. Nowhere on their website do they mention this and emails... Ver mais

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Classificada 5 em 5 estrelas

Packaging and presentation was WAY above expectations, the necklace box looked like the kind of stuff you get from Pandora level stores. The piece itself is stunning and catches the light so well. Bet... Ver mais

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Classificada 5 em 5 estrelas

For starters, my order arrived so quickly and was packaged so well! I got the Amélie watch, and I love how beautiful the watch box and certificate are, I can tell care and thoughtfulness went into eve... Ver mais

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Classificada 5 em 5 estrelas

I ordered an item that sadly broke after a week however the store owner very quickly responded and remediated the situation by replacing the broken item at no charge. The jewelry is beautiful and only... Ver mais

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4,1

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TrustScore: 4 em 5

251 opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

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4,1

Todas as opiniões

(251)

5 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Vivamacity Pear Shaped Diamond Ring.

I ordered from Australia so it took over a month to get to me. The ring was bloody beautiful! Looks just like the photos on their website but.... It looks cheap ASF because of the silver. I paid $124 for this ring and was very disappointed. Hard regrets for paying that much, I feel like a dill. You would get better quality at Pandora! The three stars is for how beautiful it looks, because it is stunning. The silver just looks so fake. I'm really scared to wear it because of the review about it turning green. I don't know how they got the great reviews on their website. Definitely not worth the money.

22 de junho de 2020
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Resposta da Vivamacity

All our rings are 925 sterling silver as of 2018, and your finger will not turn green.

If you check your emails, you are prompted to leave a review on our website, that only real customers can leave. This website requires 0 verification.

Classificada 1 em 5 estrelas

WORST COMPANY EVER!!!!!

WORST COMPANY EVER!!!!!! I ordered a size 5 ring and it is way too big and all of my rings from other places are a 5. Also, the ring I bought looks absolutely nothing like the picture advertised online or on Instagram. In addition, they told me refunds are against their policy but they can issue me store credit, yet their website says "easy returns." I am pretty sure that implies refunds. DON'T SHOP HERE. DO NOT WASTE YOUR TIME ON THIS SCAMMY WEBSITE.

17 de junho de 2020
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Resposta da Vivamacity

We don't use any other jewelry to photograph our images. If you were sent a wrong size, we ship replacements for absolutely free!

Classificada 4 em 5 estrelas

I placed my order back in...

I placed my order back in April so it did take over a month to eventually get to me, the reviews made me nervous that I got scammed but I finally received it and I'm now very happy with my necklace.

5 de junho de 2020
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Resposta da Vivamacity


Thank you! So sorry, international delivery during COVID-19 is very slow.

Classificada 4 em 5 estrelas

Long delivery, but good products

Delivery took quite long, about 30 days, but I received all the items I ordered in top condition, they're some of my favorite jewelry

25 de maio de 2020
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Resposta da Vivamacity

Thank you! So sorry, international delivery during COVID-19 is very slow.

Classificada 1 em 5 estrelas

I bought a necklace back in 2016 and…

I bought a necklace back in 2016 and I’m finally deciding to write a review about it. I ordered one of the heart shaped crystal necklaces, can’t remember what it’s called and it arrived broken. Do not recommend this website

12 de maio de 2020
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Resposta da Vivamacity

So sorry this happened to you!!!! We always triple check our jewelry before shipping, we ensure we did not ship it that way, If shipment is rough, it can happen. If it arrived broken, you should have contacted us, we would 100% send you a replacement.

Classificada 1 em 5 estrelas

I never receive item over one month…

I never receive item over one month passed. Customer service ignore me. Do not use this company. They gave me the track number which is false and also I suspect this company call US post office to return the item to Vivamcity. Its a scam !!!!! Please use paypal for your safety and your can claim your money back............ SCAM SCAM SCAM SCAM COMPANY

24 de abril de 2020
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Resposta da Vivamacity

There's no way for a tracking number to be false. Your info is entered in our system when you checkout, and we click a 'print label' button, and you are automatically emailed the tracking.
How are we a scam?

Classificada 1 em 5 estrelas

never received item

never received item. Customer service said it was my problem. Do not use this company . Its a scam !!!!! SCAM SCAM SCAM SCAM

2 de janeiro de 2020
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Resposta da Vivamacity

Nearly the WHOLE year of 2020 all customers, especially international, are experiencing longer delays because of the WORLDWIDE pandemic, coronavirus. There are not many workers to ensure safety and halt the spread, thus customs are taking much longer. As long as your address is 100% correct, it is going to arrive. Unfortunately a handful of international customers such as yourself experience the same, rare occasion.

If it does not, it will return back to us which then we will contact you. It will only end up one of two places, so please do not worry :) And contact us next time! Also, we are not a delivery company - we are a jewelry company specializing in handcrafting jewelry, and we drop off mail twice a day to USPS who takes it to your house from there. But if contacted, we do reship all orders that take too long to arrive.

Classificada 1 em 5 estrelas

Vivamacity

I gave a one star because I had no choice! Do not order from
This company customer service is the worse! I ordered 5 gifts for Christmas and was sent one box. When I emailed them they told me I need to
Order more jewelry or buy boxes. I will
Take my money somewhere else!!!

14 de dezembro de 2019
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Resposta da Vivamacity

Hi! You did not write a note they were gifts or entailed you needed more boxes, we would have been more than happy to! Since then, each item is packed with it's own gift box ;)

Classificada 1 em 5 estrelas

This company stole my money and my card…

This company stole my money and my card information, never refunded me and now I'm going to sue them because they have done this to EVERYONE F***VIVAMACITY WORST COMPANY EVER!!! F***this company fr

14 de novembro de 2019
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Resposta da Vivamacity

What? How is that possible? We can't even see your credit card information. We were never contacted about this.

Classificada 1 em 5 estrelas

Did not refund or acknowledge return of ring

Ordered wrong size ring. Returned unworn ring to address customer service provided. Tracking shows they received the ring back (a month ago) but never acknowledged receiving my return and never refunded my payment. Now customer service will not reply to my messages.

1 de outubro de 2019
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Resposta da Vivamacity

Please update your review!

Classificada 1 em 5 estrelas

Vivamacity is a SCAM

My necklace got lost in January. They have been telling me they will refund me over and over again. I have still not received my refund and customer service is horrible.
DONT PURCHASE FROM HERE UNLESS YOU WANT TO BE SCAMMED

31 de julho de 2019
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Resposta da Vivamacity

If your package ever gets lost, we refund you or send replacements!

Classificada 1 em 5 estrelas

SKETCHY

Ordered my item round many months back, the shipping took quite a while like many weeks, it was supposed to be a gift for myself for my birthday but forget it. Turns out, i ordered the wrong size so i requested for a exchange, sent it back to the stated address, i even checked the address sent was correct 5 times before i mailed it out (it was registered mail) so definitely there was a tracking no. Fast forward weeks and months later, emailed them constantly like once every month then months if they received, there was fast response, but they constantly said they haven't receive?? emailed my country's post office about the parcel and they replied that it WAS DELIVERED TO THE LOCATION I SENT. SO VIVAMACITY SHOULD HAVE RECEIVED IT. BUT NO. Just lost 40+ SGD just for the registered article shipping and for the ring. FYI someone on here did stated their "Diamond Crown Ring" could be found on amazon and i found the exact item. I did buy a second ring months later, it came fine. Sketchy.

18 de julho de 2019
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Resposta da Vivamacity

All the way from across the world, it's going to take some time to arrive back to us.
We are a designer company, so there are tons of replicas and copies of our jewelry since we make such beautiful designs, but they will not be high quality, and that's basically the same as purchasing a fake material name brand item, thus you would be supporting companies who copy designer companies. We're real people, you know.

Classificada 2 em 5 estrelas

Items are so cheaply made and worst of…

Items are so cheaply made and worst of all look cheap. You're better off buying forever 21 jewelry. However, packaging was nice and came in a little dust bag.

29 de janeiro de 2019
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Resposta da Vivamacity

If you truly feel that way, you should return it.

Classificada 2 em 5 estrelas

Pretty disappointing...

It wasn't as good as I expected it to be. The products don't look as fancy as they do on the website. Definitely doesn't worth the money...

5 de janeiro de 2019
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Resposta da Vivamacity

So sorry you feel that way. Please return your pieces if this is how you feel! We don't use any other jewelry to photograph our jewelry. What pieces do you mean? Thanks for your feedback!

Classificada 1 em 5 estrelas

DO NOT ORDER!

This site is crap. I order all the time online from many retailers and this is by far the worst experience I've ever had. I ordered on Cyber Monday, so 11/26/18 and still haven't received my package. My daughter was short 4 gifts and I'm out the money. They say they can't help me because the items haven't been delivered, but there's no delivery date as of yet. I will never use this site again and will post everywhere how awful they are.

3 de janeiro de 2019
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Classificada 1 em 5 estrelas

Horrible quality

Horrible quality. Forever 21 jewelry lasts longer than this. I recently purchased the Oceana Necklace, it came beautifully packed and fast shipping. As soon as I received the necklace, I put it on and wore it for ONE DAY. I didn't shower or applied perfume and the necklace completely tarnished. Just after one day... I immediately contacted Vivamacity and explained this. Their customer service explained the necklaces are made from brass (very cheap metal for the price) and that their "14k gold plated". I've owned plenty of gold plated jewelry before and this has never occurred to me. Do not waste your money, horrible quality. $25 I will never get back, look on Etsy for better products and same price.

24 de outubro de 2018
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Resposta da Vivamacity

Sooo sorry this happened to you! We were not contacted by you. Since late 2018, we only use sterling silver jewelry now! Things take time to perfect :) ^_^

Also, forever 21 stole our designs in 2016, that's not very nice.

Classificada 5 em 5 estrelas

Love this company!

I ordered the lani wildfire blue opal necklace and it came within 5 days! I absolutely love it and I have no complaints! Great company in my opinion... would recommend this company to anyone.

28 de abril de 2018
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Resposta da Vivamacity

Thank you so much for taking the time out of your day to provide such lovely feedback!

Classificada 4 em 5 estrelas

My Order!

I love my products so much!! My Amozonite Silver Necklace and La Lune Ring are just perfect. Their quality is very nice. Due to so problems it took some time to deliver it but they made up to it by sending a surprise crystal pendant. I am so happy with my products. I totally recommend this site for jewellery lovers.

8 de abril de 2018
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Resposta da Vivamacity

Thank you so much for your patience and taking the time out of your day to provide such lovely feedback!

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