Had a problem with a speaker we ordered via Amazon and had the best customer service from Ashleigh at Vocal -star Was sent a new replacement within a couple of days.
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Informações sobre a empresa
Escrito pela empresa
We are the UK's only and one of only a handful of global manufacturers of both professional karaoke players, machines and high quality karaoke music.
Informações de contacto
Vocalstar. Unit 10 Chantry Park, 2 Cowley Road, 2 Cowley Road, BH17 0UJ, Poole, Reino Unido
- 01202670929
- info@vocal-star.com
- vocal-star.com
4,3
Excelente
603 opiniões
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Amazing customer service from Ashleigh 🌟
I had cause to get in touch with Vocal Star due to an issue I was experiencing with a unit I purchased from them. I can honestly say, their customer service has been faultless. Ashleigh was quick to respond and had a wonderful helpful manner - the best customer service I’ve experienced for a long time!!
9 de abril de 2024
Opinião espontânea
Resposta da Vocal Star Limited
Amazing, we are so glad to have resolved the issue for you and we will pass this onto Ashleigh. She will be so pleased and thankful for your kind words. Best wishes, the VS team.
Resposta da Vocal Star Limited
Amazing to hear, we are so glad that you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Resposta da Vocal Star Limited
Brilliant to hear! Thank you for the positive feedback. Best wishes, the VS team.
Quick and efficient delivery not tried…
Quick and efficient delivery not tried it out yet but looks good and we’ll made
31 de março de 2024
Resposta da Vocal Star Limited
Thank you for the positive feedback. If you need any assistance, please contact our customer support. Best wishes, the VS team.
Superb experience with Vocal Star
Superb experience with Vocal Star. The delivery and collection was very easy plus the equipment worked perfectly! Highly recommend!
14 de março de 2024
Resposta da Vocal Star Limited
Amazing, we are so glad that you enjoyed your experience with us and that your event went well! Thank you for the positive feedback. Best wishes, the VS team.
Excellent company to deal with great…
Excellent company to deal with great product, and very very good service especially from Sam who has been extremely helpful in my choice I would fully recommend using this company for any of Karaoke equipment
Thank you
22 de março de 2024
Opinião espontânea
Resposta da Vocal Star Limited
We are so happy to hear this! We will pass this onto Sam, she'll be thrilled about this! Thank you for the positive feedback. Best wishes, the VS team.
Easy to order and delivered extremely…
Easy to order and delivered extremely quickly
15 de março de 2024
Resposta da Vocal Star Limited
Amazing! Thank you for the positive feedback. Best wishes, the VS team.
Staff were helpful with my problem…
Staff were helpful with my problem .Ordering a replacement Microphone was quick and easy with next day delivery.
13 de março de 2024
Resposta da Vocal Star Limited
We are so happy to hear this! Thank you for the positive feedback. Best wishes, the VS team.
Everything Worked Very Well
I had initially thought that this would be a 4 Star review. That was based on me struggling to speak to someone at the company when I was trying to order the equipment.
However, it all went really smoothly. The website is very clear, the company answers emails incredibly quickly and they have really thought through what one needs to do to get everything working properly. They have developed an impressive logistics and customer care set up.
The equipment arrived at the right time. The instructions to put it all together were clear. They also have some videos on the website. I had a couple of questions and got prompt and concise responses. And, most importantly, all the equipment worked properly
So, while the lack of "person on the other end of the line" had me leaning towards a 4 star rating, the fact that they have thought this out so well and that everything was so smooth put me firmly in the 5 Star camp.
Impressive company and high quality service
9 de março de 2024
Opinião espontânea
Resposta da Vocal Star Limited
Very sorry to hear you had these issues but glad it was an otherwise positive experience. Thank you for this feedback, we will take this on as we want to give each customer the best experience possible! Best wishes, the VS team.
Honestly, a pleasure to deal with, and that's unusual nowadays!
Helped source and procide a replacement part, extremely swift, efficient and helpful throughout the process, my thanks!
11 de março de 2024
Resposta da Vocal Star Limited
Amazing to hear! We are so glad you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Reliable & prompt delivery
8 de março de 2024
Resposta da Vocal Star Limited
Amazing to hear! Thank you for the positive feedback. Best wishes, the VS team.
Microphones were damaged on arrival but…
Microphones were damaged on arrival but were working
Spoke to Vocal Star you were very attentive, nice and apologetic but there wasn’t enough time to courier replacement microphones. So I celotaped them as advised. They worked for 15 mins and were useless after that.This didn’t deter my 18year old from having fun at the party but was money wasted sadly.
6 de março de 2024
Resposta da Vocal Star Limited
We are so sorry to hear this happened! Unfortunately, it looks like the microphones were damaged during transit and as you stated it was too late to send replacements out. Please contact our team if you need anything else, we are eager to improve your experience and come up with a solution that's to your satisfaction. Best wishes, the VS team.
Very quick delivery and quality exceptional…
Very quick delivery and exceptional quality of system.
4 de março de 2024
Resposta da Vocal Star Limited
Amazing, we are so glad that you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Karaoke hire
I hired a karaoke set from vocal star a while ago and we had an amazing night! It was easy to use with a great sound system. The girl who dealt with us, Ellie, was absolutely incredible, the best customer experience I've ever experienced.
We will definitely be hiring from vocal star again.
27 de janeiro de 2024
Opinião espontânea
Resposta da Vocal Star Limited
Amazing to hear! We will pass this onto Ellie, we're sure she'll be thrilled about this. We are so glad your event went well and hope to see you soon. Best wishes, the VS team.
The website was super easy to use and…
The website was super easy to use and when I asked the staff were really helpful!
6 de fevereiro de 2024
Resposta da Vocal Star Limited
Amazing, we are so glad that you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
CDG easy to order promptly delivered…
CDG easy to order promptly delivered good quality
5 de fevereiro de 2024
Resposta da Vocal Star Limited
Amazing to hear! Thank you for the positive feedback. Best wishes, the VS team.
Great site
Great site. Easy to use and prompt receipt.Will definitely use again. Thanks.
2 de fevereiro de 2024
Resposta da Vocal Star Limited
We are so happy you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Problem solving
I had a couple of issues when I got in touch so helpful and had got everything sorted and couldn't do enough for me so grateful.
29 de janeiro de 2024
Resposta da Vocal Star Limited
Amazing, we are so glad that you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Resposta da Vocal Star Limited
Amazing, we are so glad that you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Reliable ,,,,value for money ,,,
Reliable ,,,,value for money ,,,, Quick delivery.
28 de janeiro de 2024
Resposta da Vocal Star Limited
We are so happy to hear this! Thank you for the positive feedback. Best wishes, the VS team.
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