Voltacon Power Conversion Opiniões 

406
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I made a mistake and order a unit without battery charging capability. Although I had the unit for over a month before install and had opened the box before realising my mistake. It only took24... Ver mais

Classificada 1 em 5 estrelas

Bought 2x 50 meters of Helukabel solar cable, and received some chinese "Pntech"cable instead. I immediately asked for a return+refund, and got a reply trying to convince me that Helukabel so... Ver mais

Classificada 5 em 5 estrelas

I ordered 2x465W solar panels, a microinverter and roof brackets. The Customer service I particularly highlight as amazing. Andrei was helpful throughout from a mix up on delivery dates, to helping wi... Ver mais

Classificada 5 em 5 estrelas

Amazing company for all things power and solar, both at home and for our motorhome. Highly recommended, excellent communication, fast delivery and almost always have what you need in stock. Email repl... Ver mais

Informações sobre a empresa

  1. Empresa de energia solar

Escrito pela empresa

Manufacturer of solar photovoltaics systems and Premium LED Lights since 2011. We design and develop small and medium scale energy systems for off grid electrification.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

406 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 9% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(406)

104 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great price and service, fast delivery

Great advice over the phone, they called me back in person to advise what inverter I needed to replace the one I had before. Then purchase and delivery was smooth and I received the inverter extremely fast and it is working fine now it’s installed. This was also the cheapest price I saw online for this item. I would buy here again and recommend to friends and family.

30 de abril de 2025
Classificada 5 em 5 estrelas

I've dealt with this company many…

I've dealt with this company many times , as parts arrive undamaged, and usually on time you don't have to worry too much.
The equipment I find is flawless, be it the inverters or switchgear,of high quality so should see many, many years service within my pretty hostile off grid environment, where some boundaries are pushed to the limits, these voltacon products really cope well.

29 de abril de 2025
Classificada 5 em 5 estrelas

Good price and excellent delivery

I haven't used the battery yet but so far as the purchase goes, ordering was simple, the price good and delivery cost extremely reasonable, quick and it was sent with a proper courier. I was kept very well informed.

28 de abril de 2025
Classificada 5 em 5 estrelas

Amazing products and support

I have an amazing collaboration with Voltacon as the company provides solar panels in UE as well and I get excellent products and support. I really recommend Voltacon as it is a trustworthy company!

1 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Poor service and product

We bought a Conversol A10 inverter and solar panels from Voltacon and the inverter went down after 6 months. Fault code 52 D.C. board fault outside warranty. Fair enough sent wiring diagram and asked for their input. Reply was no surge or lightning protection in place ( not shown in my drawing but is in place). You need a new DC board at £250 + £45 fitting, ok asked them to send me the board to fit. No further replies after 5 emails to them, the synic in me says they don’t want to send a board for me to fit as I will find out the problem is elsewhere covered by warranty or is a minor diode or resistor fault that’s a £10 fix. DO NOT BUY FROM THESE PEOPLE As an add on I have fitted and commissioned alternative power sources around the globe in secure environments Upto 500 kva so I do know my job!

5 de janeiro de 2025
Opinião espontânea
logótipo da Voltacon Power Conversion

Resposta da Voltacon Power Conversion

Hello, first of all the inverter was bought from another person not someone called Emma. Inverter can not be repaired by anyone, there is a level of complexity, I find it unprofessional from someone to judge that with £10 and one diode, the problem will be fixed. You're welcome to try; there are over 150 diodes of different sizes inside the inverter. Error 52 means you need to replace the main inverter board. If you have been quoted this price, I advise you to follow our instructions. No other company in the UK will enter any repairs at this level except Voltacon. Thank you

Classificada 1 em 5 estrelas

As a customer

As a shop, they are fine, reasonably prices and reasonable delivery. If you want a good, branded battery, or inverter, or panel, then fine.

I got a pack of Pylontech batteries from them which are working fine.

However don't be misled by, in particular, their rebadged Inverters. The Conversol range in particular. We were recommended this and have regretted it as over three months later it's is not functioning as it should and they claim it will, but fail to provide the guidance.

It was bought for our house to store energy and prioritise release from batteries over grid, whilst maintaining a constant power delivery.

Sadly, with over two months trying, this is not the case. For all the promises from Voltacon, the level of support is has not made it capable to work in the ways we need it to. Mainly because the technical support is in China, and the chaps in the UK don't really have the skills.

So far, even with certified installers fitting the kit, and working on set up, I can say that:
- It does not prioritise battery over grid so we are not saving in the daytime
- It does not give visibility on current energy usage in a meaningful and measurable way
- It can only be configured by an app with a very low rating on the App Stores (iSolar)
- It does not charge the batteries easily overnight as it does not have UTC and does not account for daylight saving

So we are stuck with a brick on the wall. What we can see is that this product is basically a rebadged and imported inverter, but it is not adequately supported.

Choose a branded product with a proper app that both the client and installing electrician can use properly or you will be wasting your money.

Edit after Voltacon reply:
The two installers are fully compliant, in fact on Monday (24th March) it was inspected and signed off successfully.

The whole system is fine, other than the Inverter. It doesn't do what it was supposed to do which is what I covered earlier.

My only mistake was buying a rebadged import without knowing what I was getting myself in for - it was recommended by Voltacon for the purposes listed. It has failed to deliver.

The rest of the kit is fine - we just need to replace the Inverter and finally get rid of the iSolar app too.

Voltacon sell a lot of products, it is this specific Inverter that is the thing to avoid. They need to return or liquidate the stock as it is useless.

27 de março de 2025
Opinião espontânea
logótipo da Voltacon Power Conversion

Resposta da Voltacon Power Conversion

We are very disappointed to read your unfair and misleading review on Trustpilot.

For full clarity:

The system supplied by Voltacon was designed and requested entirely by your installers, Mr Farai and Mr Sydney. It was not designed by Voltacon, and we fulfilled the exact specification provided by your installation team.

You, the end user, confirmed and approved the system based on the recommendation given to you by your installers. We acted in good faith to supply the equipment you asked for, in line with the guidance of the professionals you appointed.

If the system does not meet your expectations due to incorrect design or installation, this is a matter you must take up with your installers, as they were responsible for both specifying and fitting the system.

Our technical team has supported you and your installers extensively, including during system commissioning. We even corrected mistakes made by your installers and offered clear instructions to resolve the issues — all of which were outside our official responsibilities as a supplier.

Voltacon has supplied over 15,000 inverters worldwide. Our systems are simple, reliable, and deliver energy independence to thousands of customers. However, we always advise every customer to read the user manual. Operating an off-grid or hybrid system comes with a basic level of responsibility, and customers are expected to familiarise themselves with the manual provided.

We cannot read the manual on behalf of every customer. For issues already covered in the documentation, it is up to the customer to take the time to understand their system. This is part of the learning curve of owning an independent solar power setup.

Voltacon has acted with complete transparency and provided a high level of after-sales support. Your review is unjustified, and it misrepresents the facts. We request that you reconsider your comments or direct your concerns to the parties responsible for the system design and installation.

Thank you,
Voltacon Solar – Customer Support Team

Classificada 5 em 5 estrelas

no fuss experience

no fuss experience, great packaging and delivery. fast and efficient. all working 100% great supplier throughout with great prices

4 de março de 2025

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