I had a one week period available for the installation of an EV charger for our holiday cottage. Voltshare carried out the installation on time and left everything looking neat and tidy. This was desp... Ver mais
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Leia as opiniões dos outros
What a seamless experience with Voltshare so far. I had been in talks with Julian for a while and then when the government grant increased, we decided to go for it. We had already had a site inspectio... Ver mais
We had a car charger fitted promptly, by good workmanship from Partridge electrical services Aylsham on behalf of Voltshare. Kerrie-Lee from Voltshare talked us through downloading the App and instal... Ver mais
A empresa respondeu
Very helpful staff. They went above and beyond to get us charging. There was an issue with the web browser I was using, [Brave]. They were genuinely interested in solving the issue from a development... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
VoltShare are an Electric Vehicle (EV) charging network, working with destination businesses and venues to create EV-friendly escapes and communities. An all-in-one, fully-integrated EV charging solution ensures businesses can provide Pay-as-you-go EV charging services that generates revenue and without any costly subscription fees. Visit us www.voltshare.co.uk to supercharge your venue today!
Informações de contacto
1 Elmfield Park, BR1 1LU, Bromley, Reino Unido
- 0808 303 0629
- info@voltshare.co.uk
- voltshare.co.uk
4,8
Excelente
110 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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How to do customer service
Things to be aware of:
I had preconditioning (only, no charging) scheduled for the following day on my vehicle e-golf and the charger charged my car for 17 minutes then stopped (presumably because of the scheduling). So be sure to disable any scheduling before starting a charge. Also, adding notifications to the app to inform users of failed and completed charges would be useful. Also be aware of the minimum payment of £2.40 which is fine if you want more than 5 kWh but not if the charge stops before then.
I phoned VoltShare and spoke to Kerri-Lee who arranged to refund the minimum payment for the short session and helped me identify the cause of the stoppage so the next charge was unhindered.
Kerri-Lee is a real asset to VoltShare and an example to other companies of how to do customer service. In an era where so many companies are keen to deploy an AI chatbot to handle customer issues, VoltShare show that we don’t need or want more chatbots - we need more Kerri-Lees.
13 de agosto de 2025
Opinião espontânea
Resposta da voltshare
Thank you for your wonderful review and feedback! I truly enjoy working at voltshare as their Customer Success Specialist, where we all have a shared passion for exceptional customer service!
We understand how crucial it is for drivers to get the charge they need. So, it brought me great joy and your kind words truly made my day. I'm thrilled to hear that you appreciate the personal touch we strive to provide as we share your frustrations with automated chatbots!
Kerri-Lee (Customer Success Specialist)
Responsive, reassuring and very professional!
I had a query about my relatively new EV charger following some guest feedback. Kerri-Lee in the Customer Success team is absolutely brilliant! She is professional, very knowledgeable and helpful and reassuring. I am finding that my charger is already generating additional business for me - guests have told me that Devon has insufficient public charging points so are finding mine a great convenience. Thank you again VoltShare and Kerri-Lee!
14 de agosto de 2025
Opinião espontânea
Resposta da voltshare
Thank you for such a wonderful review! As the Customer Success Specialist at voltshare, my goal is to provide exceptional support and assist our customers on their EV journey. Your kind words truly mean a lot to me!
I’m delighted to hear that your EV charger is generating extra business. With the rise in EV sales, the demand for charging points is indeed growing. As your guest mentioned, many areas, including Devon, face a shortage of public charging options, making it a great convenience for your guests to have access to a charger at your holiday let.
Kerri-Lee (Customer Success Specialist)
Frustrating charging issues
Using the voltshare charger at hook farm cottage, charger kept completing the charge without me stopping the charge and emailing me that charge was complete, it became very frustrating having to go back to the car to unplug the cable to enable me to restart the charging when everything was ok with the car settings.
This would happen within minutes of starting a charge even when it has been charging for a few hours previously and stopping without any reason.
Technical support were excellent at helping out when needed and looked into the matter, they found out that the charger was faulting on 'over/under voltage' and this was an issue with the campsite supply. They altered some settings within the charger unit and there was no faults when I connected up and charged overnight. (Charger output was 5kwh instead of 7kwh).
Great customer service when you need it most.
10 de agosto de 2025
Opinião espontânea
Resposta da voltshare
Thank you for sharing your experience! We aim to provide excellent customer service, so we're delighted to know we met your expectations.
We understand how frustrating charging issues can be, and while we can’t control supply problems like undervoltage at a site, we always strive to find solutions to assist drivers. I'm glad to hear you had a great charge last night!
Kerri-Lee (Customer Success Specialist)
Very Happy
We recently installed a Voltshare charger at our holiday let and it is already making a huge difference. It means we don't have to stop nearby to charge our car and we are also seeing new bookings who selected our property for their holiday as it has a charger.
11 de agosto de 2025
Opinião espontânea
Resposta da voltshare
Thank you so much for your wonderful review! We’re thrilled to hear that our charger is making a significant difference for your holiday let. It’s fantastic that it not only saves you time but also attracts new bookings! We look forward to seeing even more charging sessions and supporting you with your EV journey!
Kerri-Lee (Customer Success Specialist)
Kerri-Lee great help
Kerri-Lee was exceptionally understanding and knowledgeable in resolving a charging issue i had, what could have been very stressful was made to feel very organised, thank you.
29 de julho de 2025
Opinião espontânea
Resposta da voltshare
Thank you so much for your kind words! Our aim is always to help drivers with charging and make the process as smooth as possible. We're so happy we could assist you and turn what could have been a stressful situation into an organised and positive experience.
Kerri-Lee (Customer Success Specialist)
VoltShare EV charge point installation - a breeze
Kerri-Lee in Customer Success was the 'visible face' of VoltShare and she did an impressive job; she explained the VoltShare app and its options early on and she co-ordinated with their proficient cabling contractor so the installation was seamless. She also made sure we understood what VoltShare means for our tenants at Morfan in Newport, Pembs and the many benefits. Thank you.
14 de abril de 2025
Opinião espontânea
Resposta da voltshare
Thank you so much for this wonderful review, it truly means the world to me and the entire voltshare team.
I'm delighted to hear your experience was seamless from start to finish. It was my pleasure guiding you through the app and coordinating the installation at Morfan in Newport. Knowing that you feel confident about the value this brings to your guests makes all the difference.
Your kind words are incredibly encouraging and motivate us to continue delivering the high standards our customers deserve. Looking forward to continuing this support!
Kerri-Lee (Customer Success Specialist)
Excellent customer service
15 de julho de 2025
Opinião espontânea
Resposta da voltshare
Thank you so much for taking the time to leave a review. Providing excellent customer service is our top priority, and I’m thrilled to hear that we were able to meet your expectations!
Kerri-Lee (Customer Success Specialist)
Charger offline problem
We had a problem with the charger being offline at our holiday cottage. Turned out the router SSID and password had been reset by a previous guest. Kerri-Lee was absolutely brilliant as it took several calls between her, the landlord and us. All got sorted and meant a lot as we could now charge the car at a lower cost and conveniently. Really impressed and grateful! 👍👍👍
2 de julho de 2025
Opinião espontânea
Resposta da voltshare
Thank you so much for this wonderful review and your kind words! 😊
We understand how crucial it is to have reliable charging for your car, and I was determined to get the charger online so you could charge without any stress. Your patience during the troubleshooting process was incredibly appreciated, and working together with you and the landlord made all the difference.
I'm absolutely delighted we got everything resolved and that you could charge your car conveniently for your journey home.
Kerri-Lee (Customer Success Specialist)
Holiday Home EV charger …
Installed a Voltshare EV charger at our holiday home. Our local electrician installed the charger without difficulty - It was the first time he had installed one. Operating the charger is simple either via the app or via Apple Pay. The Voltshare team talked me through some of the App functions which allowed me better connectivity. Overall very impressed and hope our guests find it as easy to use.
10 de junho de 2025
Opinião espontânea
Resposta da voltshare
Thank you so much for a fantastic review!
Our goal is to make charging, whether through the app or app-less, simple and straightforward for EV drivers. I’m thrilled to hear we’ve achieved that, and I’m confident your guests will find it just as easy to use. We’re always here to provide support whenever you need it, and I’m glad we could assist with the app functions and connectivity! 😊
Kerri-Lee ( Customer Success Specialist)
The initial quote stage was…
The initial quote stage was comprehensive which was a tall order with our multiple chargers required. After a few snags from the installer the installation went efficiently and the aftersales process with customer success really easy. Special thanks to Kerry-Lee who has been so responsive during the entire process. A brilliant job.
28 de março de 2025
Opinião espontânea
Resposta da voltshare
Thank you so much for this wonderful review! 😊 I absolutely loved being part of your installation project of 27 chargers!! Working with you throughout the process was fantastic, and I'm so pleased we got everything running smoothly in the end.
Supporting our customers every step of the way is what I love most about my role, and your kind words have truly made my day!
Kerri-Lee (Customer Success Specialist)
I initially found out about Volt share…
I initially found out about Volt share as my friend is a registered installer he explained to be it's a very good idea for one of my self catering holiday lets so I agreed to have it installed and I must say it's very successful my guests what have used it are also happy with the convenience pulling your car in to the driveway then able to fast charge customer service both before and after service has been second to none a very personal touch which I feel is appreciated I would recommend VoltShare to anyone you will not be disappointed
3 de junho de 2025
Opinião espontânea
Resposta da voltshare
Thank you so much for your fantastic review! I’m so glad to hear that VoltShare has been a great addition to your holiday let and that your guests are enjoying the convenience of charging right on the driveway. It’s wonderful to know it’s been such a success for you! Always here to support you on your EV journey!
Kerri-Lee (Customer Success Specialist)
Full marks to Voltshare
The charger was very easy to use and the app accessible and clear. Compared to other chargers we have used when staying in holiday cottages it was very straightforward and made our holiday home just as convenient as being at home. I had a query about the authorisation charge which our bank had taken, which I now know doesn't go to Voltshare, and could not have had better service from Kerri-Lee. She was absolutely delightful and went above and beyond to explain the situation and her care was genuine and very much appreciated. It was amazing to speak to a human being at all and for it to be someone so helpful and thoughtful was a big bonus. I could not recommend this company more highly.
3 de junho de 2025
Opinião espontânea
Resposta da voltshare
Thank you for your wonderful review! I’m so glad the charger and app made your holiday home experience as convenient as being at home. It was an absolute pleasure helping with your query, and your kind words truly made my day. I really appreciate the recommendation for VoltShare! If you ever need anything, I’m always happy to help!
Kerri-Lee (Customer Success Specialist)
Great support
Service was great, and the issue I had as a first time user of the app was resolved in minutes 👍
26 de maio de 2025
Opinião espontânea
Resposta da voltshare
Thank you for your kind words! We’re so glad to hear you had a great experience and that we could resolve your issue quickly. If you ever need any further assistance, we’re always here to help!
Kerri-Lee (Customer Success Specialist)
Couldn't release the charger!
My charging experience was great except for not being able to release the charger from my car at the end of the session. I was on the phone to Voltshare for one hour and Kerri-Lee was really amazing, talking kindly, suggesting various options, checking with other staff and finally helping me find the self-release mechanism in my car which I had no idea about! Kerri-Lee was an angel!
22 de maio de 2025
Opinião espontânea
Resposta da voltshare
Thank you so much for your lovely feedback! I completely understand how frustrating it was when the car wouldn’t release the charging cable, and I’m so glad I could guide you through using the manual release mechanism. It was a pleasure helping you, and I’m thrilled we got it sorted in the end!
Kerri-Lee (Customer Success Specialist)
Appledore (Kent) Parish Council Car Park EV Chargers
Many thanks, Kerri-Lee for your help in getting us up and running with our EV chargers. Ver good collaboration which made the process very easy and efficient.
3 de março de 2025
Opinião espontânea
Resposta da voltshare
Thanks so much for leaving such a lovely review! It was an absolute pleasure working with you to get your EV chargers up and running. I'm thrilled to hear that the process felt easy and efficient, that's exactly what we aim for! Always happy to offer my support!
Kerri-Lee (Customer Success Specialist)
An excellent service from Voltshare
Following on from the installation of 2 x vehicle chargers the staff continue to provide really helpful fast time support to aid navigation of the Voltshare App, integral to successful management of the chargers. Thank you....
23 de maio de 2025
Opinião espontânea
Resposta da voltshare
Thank you so much for taking the time to leave this wonderful review! It's fantastic to hear that our team has been able to provide you with helpful and timely support with the Voltshare App. We know how important it is to feel confident managing your chargers, so I'm delighted that we've been able to make that process smooth for you. Your success with the chargers is our priority, and we're always here whenever you need us.
Kerri-Lee ( Customer Success Specialist)
Great customer service
The service from Voltshare has been first class, from the installation to the assistance to set up the app in preparation for use, followed by the ongoing customer service. We hope this will now be a great benefit to our guests in an area where public charging is scarce
16 de maio de 2025
Opinião espontânea
Resposta da voltshare
Thank you for your glowing review! We're thrilled your VoltShare experience has been first class from installation to ongoing support, and we look forward to continuing this support! We're excited this will benefit your guests in an area with limited charging options, and can't wait to see many charging sessions!
Kerri-Lee ( Customer Success Specialist)
Voltshare EV charger installation
We installed an EV charger at our site for our holiday guests.
The whole process with the team from Voltshare was easy and nothing was to much hassle. We did have a problem with the carrier failing to deliver the first charger however this was rectified very quickly. Kerri-Lee is a delight to deal with and more than willing to give any help and assistance as required.
So pleased we opted to use Voltshare and will have no hesitation using them again if we decided we need another charger.
From The Team at The Dairy at Daviot Inverness
16 de abril de 2025
Opinião espontânea
Resposta da voltshare
Thank you so much for your kind words, it truly means a lot!
It’s been an absolute pleasure assisting you, and I’m always here to help with anything you need. I’m thrilled that you’re pleased with your decision to choose VoltShare, and we’d be delighted to assist you again if you decide to add another charger in the future.
Kerri-Lee (Customer Success Specialist)
Recently had a VoltShare charger fitted…
Recently had a VoltShare charger fitted at our holiday rental. The whole process was seamless. The team communicated well throughout and patiently took me thru the setting up process. More importantly guests just arrive and use it without problem and asking me anything! Ongoing support from Kerri is also much appreciated
4 de março de 2025
Opinião espontânea
Resposta da voltshare
Thank you for this fantastic review! I’m thrilled to hear that the process was seamless and that your guests are able to use the charger with ease, it’s exactly what we aim for!
I'm truly delighted to be of service to you, both now and in the future!
Kerri-Lee (Customer Success Specialist)
Excellent service
Excellent service. Installation was easy and done quickly. Charger and payment portal are very quick and easy to use
16 de abril de 2025
Opinião espontânea
Resposta da voltshare
Thanks for this wonderful review! We’re so pleased to hear that you had an excellent experience with the installation process and are enjoying the charger and payment portal. Making things quick and easy for our customers is always our goal!
Kerri-Lee (Customer Success Specialist)
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