Fast and speedy delivery, great customer service who is very responsive and helpful. Love our new purchase on the travel lite bag. It really is feather light but seems durable. The medium capacity loo... Ver mais
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Leia as opiniões dos outros
Great prices on high quality products. Fast shipping (free in most cases). But what sets Voyage Luggage above nearly all online retailers is their superior customer service. Voyage Luggage answered m... Ver mais
Peter Morot was white glove service from start to finish. Very responsive, resolution oriented and acted as my advocate with Samsonite. The resolution was quick and more than satisfactory. The got Sam... Ver mais
Great customer service! Caring and proactive with an issue I had with the manufacturer (not Voyage Luggage). They were on top of the situation and got it resolved swiftly. Highly recommended!
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
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Highly Recommend!
Amazing customer service! They go above and beyond to help! Received my third luggage order super fast and at a terrific price! Highly recommend this business!
Best ever
Best ever! My mistake. Ordered a bag without being sure of size. All my luggage is this brand. Response was immediate. Sent the bag via FEDEX, easy. Refund was fast. Will shop here again for sure!
Very easy company to work with and…
Very easy company to work with and incredibly helpful in every sense
Very responsive customer service
Great price and very responsive customer service
Very easy to deal with and great…
Very easy to deal with and great selection of luggage
Caring Communication
The customer service representative was very helpful and resolved my concerns in a timely manner by providing me updates regarding my order shipping.
Easy ordering and fast checkout!
Perfect carry-on bag
The bag arrived in a timely manner, easy to order, exact description of bag and appears to be made well
Excellent customer service
Fast reponses and lenient
Priced matched my product that was on sale at another store. Also very responsive!
The agent caring for me
The agent caring for me, Peter Morot, has done an excellent job. A return went without any snags and he was caring enough to follow-up and keep me informed.
If all the Voyage Luggage employees are this good, the compamy can do well.
The address had to be changed as it was…
The address had to be changed as it was being sent to me and it was a gift to someone in NH! I immediately sent an email and got a response immediately and the address was corrected!!! Now that’s what I call great customer service!!!
Pam
Customer service is great
Customer service is great. Peter was top notch. Unfortunately, to start with there was confusion about waiting on details stated on the Shop app so I had to contact Voyage to confirm whether they needed more details from me, but it was them who needed more info from the manufacturer. So I sent an email to VoyagerLuggage and Peter cleared that up for me. Then he continued to update me on the processing and delivery of my carryon luggage. The luggage is an orchid color and looks beautiful. It appears well made and sturdy.
New Customer Offer not valid.
So, first time to the site, they offered a 15% discount for first time buyers. I sadly give them my email, get the discount code. There are no other terms and conditions in the email. Code doesn't work, stating that it is a valid code, but doesn't apply to my purchase (which was going to be my first time). I email them, and get back that the code probably doesn't apply to the luggage I am trying to buy, or the the luggage may otherwise be on sale. NONE of those conditions were in the offer. I'll obviously unsubscribe and purchase luggage elsewhere, but don't be fooled by them trying to get your email with an offer that can't be used.
Quick ship
Quick ship, fast communication when I asked questions. Great pricing
Two thumbs up
The luggage they sent was beautiful and arrived on time. Customer support was kind, professional, and accommodating under extenuating circumstances. I would definitely order from Voyage again.
These people/company are great
These people/company are great! I made a mistake with the delivery address. They fixed it and continued to follow up to make sure I knew what was happening. Peter and customer service couldn’t have been better.
Prompt, professional, and courteous
I'd like to point out that addressing my issue was prompt, professional, and courteous. Much appreciated.
Swift and efficient customer service…
Swift and efficient customer service with friendly attitude.
Amazing customer service
I had a great experience overall. I reached out via chat because I was a bit concerned about the delivery timing, and Peter was incredibly helpful and proactive. He offered immediate solutions and made sure my order arrived on time.
Really appreciated the level of service — I’ll definitely be purchasing again and would absolutely recommend.
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