Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Well this is a refreshing company! Broke the clipper head on a Wahl beard trimmer, expecting it to be like all the other brands I've used previously; throw away so bad for the environment and the... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I have a wahl KM-5 dog clipper which I use ones every month to clip my own dog. It cuts well but worming up quickly. Bought their cooling spray which makes work ok but the clipper noise ma... Ver mais

Classificada 2 em 5 estrelas

Firstly as just a consumer (as opposed to a professional), this is a very automated service that you get. I tried to purchase their products through Amazon and was let down by two different suppli... Ver mais

Classificada 5 em 5 estrelas

I had a beard trimmer I bought on Amazon almost three years ago and suddenly stopped working. I was almost buying a cheap replacement and the had the curiosity to inquire if it was normal average span... Ver mais

Informações sobre a empresa

  1. Fabricante de dispositivos electrónicos
  2. também em
  3. Loja de produtos para barbearia
  4. Loja de produtos para cabelo

Escrito pela empresa

Leo Wahl invented the world’s first electromagnetic hair clipper in 1919. Since then, Wahl has created a range of professional and home grooming, styling and personal care products with an unrivalled quality that you can trust.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

408 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,4

Todas as opiniões

(408)

49 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent after service.

Excellent after service.
Replacing items very efficiently.
Highly recommended

21 de outubro de 2023
Opinião espontânea
logótipo da Wahl (UK) Ltd

Resposta da Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist efficiently. I'll be sure to pass on your positive feedback. Thank you

Classificada 5 em 5 estrelas

Customer service were brilliant

Customer service were brilliant. E-mailed them regarding my slow cooker. I told them what the problem was. 2 days later I received an e-mail to say a replacement product was on the way and I should receive it within 3 days. I just received it today (day 2). Can't wait to use ut again.

20 de outubro de 2023
Opinião espontânea
logótipo da Wahl (UK) Ltd

Resposta da Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. I'll be sure to pass on your positive feedback. Thank you

Classificada 5 em 5 estrelas

Excellent after sales service

Excellent after sales service, dealt with my product issue quickly and professionally

24 de outubro de 2023
Opinião espontânea
logótipo da Wahl (UK) Ltd

Resposta da Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. Ill be sure to pass on your positive feedback. Thank you

Classificada 5 em 5 estrelas

Exceptional first class customer service

Exceptional first class customer service & after sales service. Can't recommend Wahl enough ⭐️⭐️⭐️⭐️⭐️

20 de outubro de 2023
Opinião espontânea
logótipo da Wahl (UK) Ltd

Resposta da Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist you. I'll be sure to pass on your positive feedback. Thank you

Classificada 3 em 5 estrelas

Disappointed buyer

Wahls customer service are excellent,unfortunately the ss pro dog clippers not so good. Bought a pair a year back to keep two standard poodles tidy between grooming. Recently the clippers were snagging the hair and the head appeared to be twisting in the body, they have been back three times now and I have been told there is no problem.Have now bought a replacement for less than a quarter of the price, first impressions are good ,as is the cut time will tell. Will no longer pay high price for a named product to be disappointed in this way

17 de outubro de 2023
Opinião espontânea
logótipo da Wahl (UK) Ltd

Resposta da Wahl (UK) Ltd

I'm glad to hear that our Customer Service team were able to assist you. Ill be sure to pass on your positive feedback to the team. Thank you

Classificada 1 em 5 estrelas

Horrible quality

Horrible quality - battery died after 3 months. other clippers lasted years . WILL NEVER BUY AGAIN

13 de outubro de 2023
Opinião espontânea
logótipo da Wahl (UK) Ltd

Resposta da Wahl (UK) Ltd

We’re sincerely sorry to hear that your experience with us hasn’t met your expectations. More importantly, we want to know more about your situation and figure out how we can make this right. Please email us, so we can discuss this together, and hopefully earn back your business.

Classificada 1 em 5 estrelas

Returned a shaver for inspection

Returned a shaver for inspection, received an email on the 21st August stating the technicians have looked at it and will be returned. I sent 2 emails (29 Aug & 4 Sept) asking if it had been sent back, no response. Called on Thurs 7 Sept to chase. Got an email the same day, apologising and saying that there was a delay sending returning it to me (as if I didn't know and just called to waste my time) Told that I should get it back in 3 working days. Called again on Wednesday 13th to be told it will be delivered on the 14th. Does wahl have its own timezone? Their 3 days really mean 7.

13 de setembro de 2023
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logótipo da Wahl (UK) Ltd

Resposta da Wahl (UK) Ltd

We’re sincerely sorry to hear that your experience with us hasn’t met your expectations. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We appreciate the chance to work with you to resolve the situation, and remain available if you have any further questions or concerns.

Classificada 5 em 5 estrelas

Replacement comb

It was only a replacement comb for a beard trimmer but it was sent immediately and received by post a day or so later. Followed by email checkup to see I had received and it was a correct part. seemed genuinely to care that I was satisfied!

14 de agosto de 2023
Opinião espontânea
logótipo da Wahl (UK) Ltd

Resposta da Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. Ill be sure to pass on your positive feedback. Thank you

Classificada 1 em 5 estrelas

Raised a ticket to get a spare part

Raised a ticket to get a spare part. No response.
Emailed again to get chase in case it got lost. No response again. Not hard to reply is it?

1 de setembro de 2023
Opinião espontânea
logótipo da Wahl (UK) Ltd

Resposta da Wahl (UK) Ltd

We’re sincerely sorry to hear that your experience with us hasn’t met your expectations. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We remain available if you have any further questions or concerns.

Classificada 5 em 5 estrelas

First class customer service

My one year old "practically indestructible" (as stated on the box) wet/dry shaver stopped working. The info indicated that this product has a 5 year guarantee, but we all know that many companies/manufacturers have "clauses" that make it hard to obtain repairs etc, so I expected the same. Not so in this case. I contacted WAHL's customer service department and received a very quick response from Rebecca. After a few details were supplied it was all sorted, in my case a replacement product was sent. From my perspective, absolutely faultless and efficient first class service from WAHL. I will definitely seek out their products in the future.

7 de agosto de 2023
Opinião espontânea
logótipo da Wahl (UK) Ltd

Resposta da Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. Ill be sure to pass on your positive feedback to Rebecca. Thank you

Classificada 5 em 5 estrelas

A experienced user of Wahl Aqua blade

A experienced user of Wahl Aqua blade, with which I done everything related to my grooming. All the combs gave me the ability to cut my own hair, a great money saver. When I finally removed my beard I was looking for a closer shave. I consulted the Instruction booklet, but no mention of resetting blade. However an accompanying leaflet, amongst other advice, had a paragraph on improper adjusting, and positioning of upper and lower blade. NOWHERE IN MY PAPERWORK DID IT WAHL USERS SAY ‘DO NOT DISMANTLE THE HEAD’ I did, and it proved impossible for me to reassemble the head. I contacted Wahl customer service and my good fortune was contacted by Molly of customer service. She contended with my long discussion with many e mails, concerning my arguments about Wahls paperwork. Molly was extremely good trying to handle the complaint.she eventually agreed to follow up my argument with Wahl. She kindly organised a T blade replacement head for me. She explained by disassembling the head I had released the head tension which I would not be able to reset. Oh dear, I wish I had known.YOU DO NOW. I am now a pleased user of Wahl again, and with my reservation think my trimmer is a good, value for money product. Thanks again Molly, Wahl are fortunate having you working for them. Mike

8 de agosto de 2023
Opinião espontânea
logótipo da Wahl (UK) Ltd

Resposta da Wahl (UK) Ltd

Positive feedback is always nice to hear. I'm so glad to hear that our Customer Service team were able to assist quickly and efficiently. Ill be sure to pass on your positive feedback. Thank you

Classificada 5 em 5 estrelas

Excellent prioduct/outstandin Customer services

My wife purcbased a Wahl shaver for my bitbday over a year ago. It helped me considerably as I am disabled. I found the lifeproof shaver to be excellent but unfortunately it stopped working. I took it back to the seller (Tesco Ltd Greenock) who aere not particularly helpful, saying they only gave 1 year's guarantee, though Wahl gave 5 years guarantee for this product. I then contacted Wahl Customer Services who were nothing short of outstanding, replacing my shaver within 3 days.

23 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service when I had…

Excellent customer service when I had to report an error code on my James Martin multi cooker. I provided proof of purchase and under the guarantee a new multi cooker was sent to me without any hesitation. I can't thank them enough for the great service. It's a great product to have especially in a small size kitchen.

9 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I bought a Wahl trimmer from Ebay

I bought a Wahl trimmer from Ebay. within 2 months it stopped working. Went back to the seller and he has a policy for 30 day return so as I was 2 months he couldn't help.
So I contacted Wahl UK who where very helpful and understanding. I item was replaced with no problems.
Great service thank you very much

12 de julho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Have had many beard and hair trimmers…

Have had many beard and hair trimmers over the past 10 years from Wahl and it was not brand loyalty but habit that made me always think of the brand. Saw them in a hairdessers hands forever ago so though it must be a pro make. They break ALL THE TIME. the blades are not strongly sprung enough and eventually (usually about a month out of warranty) they go from cutting to snagging on your hair and hurting. Customer service have the easiest job in the world as they say the warranty is out and convince you to buy another. They say it politely but really they are saying our product is s**t now where is your money! Never again

10 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

5* customer service

5* customer service, prompt response to any queries. Product quality is of excellent standards for ease of use, great value for money. Highly recommend this product and the company

14 de julho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

nowere near as well made as they used…

nowere near as well made as they used to be ,, when they was wahl usa they was fantastic ,,, i know this because ive been a barber for 27 years so ive used plenty of wahl over the years ,, now there made in europe hungary,, terrible now ,, cheaper materials,,

25 de junho de 2023
Opinião espontânea

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