So happy with my waltons order,got my Cricut and vinyl without hassle. Delivery was fast items were exactly as described and everything was packed nicely. Crafting season is sorted.
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Leia as opiniões dos outros
Waltons was super helpful when we called and needed guidance with regards to which product will work for our needs. We then ordered and paid for the product online. We collected the product at the sto... Ver mais
A empresa respondeu
Your delivery address instruction is a mess! Twice I loaded: 285 Raptors View Wildlife Estate, Hoedspruit, Limpopo, 1380, but your booking form simply reflects Hoedspruit only. I had to phone TheCouri... Ver mais
A empresa respondeu
Online shopping is great. Delivery was prompt and the guys were friendly. I had actually been into Waltons at Arbour Crossing but the cartridges were more expensive in-store and the staff weren't v... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Waltons
Escrito pela empresa
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Informações de contacto
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, África do Sul
- +27 11 620 4000
- customercare@waltons.co.za
- waltons.co.za
4,2
Bom
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
First time ordering
First time ordering. My order says delivered but I don't have it.
7 de maio de 2026
Resposta da Waltons
Hi Meg,
Thank you for reaching out and we sincerely apologise for the inconvenience you have experienced with your first order. We completely understand how frustrating it must be to see your order marked as delivered without having received it. A support ticket has been opened on our side, which you are welcome to reply to so that we can investigate this matter urgently and resolve it for you as quickly as possible. We hope to turn this experience around for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons was super helpful!
Waltons was super helpful when we called and needed guidance with regards to which product will work for our needs. We then ordered and paid for the product online. We collected the product at the store where we received the same professional and efficient service.
4 de maio de 2026
Resposta da Waltons
Hi JJ,
Thank you so much for your wonderful review! We are delighted to hear that our team was able to guide you in selecting the right product for your needs and that you experienced professional and efficient service both online and in store. It means a great deal to us to know that every touchpoint of your experience was a positive one.
We look forward to assisting you again in the future!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Haydn,
Thank you for taking the time to leave us a review! We are thrilled to hear that you experienced a quick response and rapid delivery with no issues at all. That is exactly the level of service we strive to provide. We hope to hear from you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
HP printer order
I placed my order on Monday the 04th of May. By the Friday I had heard nothing. I sent a message on the Waltons website asking for an update. Only then was i contacted saying there was a stock problem and they were busy sourcing one. By the Friday afternoon I received a message from the courier saying I should receive my delivery by today, Tuesday 12th. So hopefully I will receive it today. So not terrible service but just lacking in communication.
8 de maio de 2026
Resposta da Waltons
Hi Andre,
Thank you for taking the time to leave us a review and for your honest feedback. We sincerely apologise for the lack of communication regarding your order. You should have been kept informed every step of the way, and we appreciate you flagging this so we can improve. We hope your printer arrived as expected and that it is working well for you. A support ticket has been opened, and you are welcome to reply to it directly should you need any further assistance.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Joanne,
Thank you so much for your lovely review! We are delighted to hear that your delivery went smoothly. We look forward to serving you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Delivery experience is always a…
Delivery experience is always a nightmare with multiple call to confirm the address that was accurately provided at order stage
8 de maio de 2026
Resposta da Waltons
Hi Vinesh,
Thank you for bringing this to our attention. We are sorry to hear about the difficulties you experienced with your delivery. Having to make multiple calls to confirm an address that was correctly provided at the time of ordering is certainly not the experience we aim to deliver. We take this feedback seriously, and a support ticket has been opened which you are welcome to reply to directly so we can investigate and resolve this for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Very happy.
5 de maio de 2026
Resposta da Waltons
Hi Catherine,
Thank you for your wonderful feedback! We are so pleased to hear that you are very happy with your experience. We look forward to assisting you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Order placed and 24 hours later the…
Order placed and 24 hours later the product was here! Well done Waltons! Price was good too
8 de maio de 2026
Resposta da Waltons
Hi Michelle,
Thank you for the brilliant review! We are thrilled to hear that your order arrived within 24 hours and that the pricing met your expectations. We hope to welcome you back to Waltons.co.za very soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Isabelle,
Thank you for your kind review! We are glad to hear that your online ordering experience was quick and hassle-free, with fast delivery to match. We look forward to your next order!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Fast and esfficient
5 de maio de 2026
Resposta da Waltons
Hi Leigh,
Thank you for taking the time to leave us a review! We are delighted to hear that you found our service fast and efficient. We look forward to serving you again soon.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Zahra,
Thank you for your fantastic review! We are so pleased to hear that your delivery was great and quick. We look forward to welcoming you back to Waltons!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
I ran out of toner
I urgently needed toner for my printer. The online ordering process was super simple, and the delivery impressively fast.
7 de maio de 2026
Resposta da Waltons
Hi Rene,
Thank you for sharing your experience! We are so glad we could help when you needed toner urgently. It is wonderful to hear that the online ordering process was simple and that the delivery was impressively fast. We look forward to assisting you again!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Always a pleasure :-)
Always a pleasure :-)
Thank you Waltons Team
Liezel (Drs Mellett Du Toit and Burger)
7 de maio de 2026
Resposta da Waltons
Hi Liezel,
Thank you so much for your kind words! It is always a pleasure working with you and the team at Drs Mellett Du Toit and Burger.
We truly appreciate your continued support and look forward to many more interactions with you!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Sadly received incorrect cover diary…
Sadly received incorrect cover diary ordered. I should have been notified first
6 de maio de 2026
Resposta da Waltons
Hi Amy,
Thank you for your feedback, and we sincerely apologise for receiving an incorrect item. You are absolutely right that you should have been notified promptly, and we are sorry this was not handled better. A support ticket has been opened which you are welcome to reply to directly, and we will do our best to resolve this for you as quickly as possible.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Products not delivered
UPDATE
My order was delivered on 12 May 2026, thank you!
My order was supposed to be delivered on 7 May 2026 but it wasn't. I contacted the store and they said my order will be delivered on the 8 May 2026 and yet again it wasn't delivered. I'm not happy because i have waited for 2 days, i had to cancel all appointments to wait for a parcel that was not even delivered.
I don't trust this store anymore and at this point i just want a refund 😒
8 de maio de 2026
Opinião espontânea
Resposta da Waltons
Hi Bright,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and frustration caused by the failed deliveries. We completely understand how disruptive it is to have cancelled appointments and still not receive your order. This is not the standard of service we strive to provide. A support ticket has been opened which you are welcome to reply to directly, and we will prioritise resolving this for you, including addressing your refund request, as a matter of urgency.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The delivery was very fast
The delivery was very fast. It was 4 days earlier than expected. I am super happy⁰ with Watsons service.
5 de maio de 2026
Resposta da Waltons
Hi Thenjiwe,
Thank you for your wonderful review! We are delighted to hear that your delivery arrived 4 days ahead of schedule and that you are super happy with the service. We hope to assist you again soon at Waltons.co.za!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Resposta da Waltons
Hi Carina,
Thank you for your lovely review! We are so pleased to hear that you found our service fast, effective, and reliable. We look forward to assisting you again in the future!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The covers were all damaged when I received it
The covers were damaged by the courier. I had to return it.
5 de maio de 2026
Resposta da Waltons
Hi Karen,
Thank you for taking the time to leave a review. We are truly sorry to hear that your covers arrived damaged. This is certainly not the standard of service we aim to deliver, and we completely understand your frustration.
A support ticket has been opened on your behalf, which you are welcome to reply to so that we can resolve this matter for you as quickly as possible.
We appreciate your patience and hope to make this right for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Excellent Customer Service
Delivery was quick, flawless communication and I received exactly what I ordered.
2 de maio de 2026
Resposta da Waltons
Hi Jacob,
Thank you so much for your wonderful review! We are delighted to hear that your delivery was quick, that communication was seamless, and that you received exactly what you ordered. That is exactly the experience we strive to provide for every customer.
We look forward to serving you again in the future.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Quick and easy
29 de abril de 2026
Resposta da Waltons
Hi Perry,
Thank you for your kind review! We are pleased to hear that your experience was quick and easy. That is always what we aim for, and it is great to know we hit the mark.
We hope to see you again soon!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
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