WANDRD Opiniões 

494
TrustScore: 4.5 em 5

4,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I purchased my WANDRD PRVKE 21L backpack back in 2018, and it has accompanied me on countless photography adventures over the years. Recently, the main compartment zipper failed, and I... Ver mais

Classificada 1 em 5 estrelas

Whatever you do, don't get on their mailing list. You will be inundated with emails with no way to unsubscribe. The unscubscribe link does not work. I have contacted the company counteless times... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

By far the best backpack I have ever had: the medium sized one is perfect for everyday use, I have used it now for 7 years for every day (work, travel, vacation, hiking), the couple issues I had (deta... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Huge fan of Wandrd. I purchased the original PRVKE backpack from their kickstarter years ago, and have since collected a few more pieces of luggage, a sling bag and laptop sleeves. I've taken t... Ver mais

Informações sobre a empresa

  1. Loja de malas e malas de viagem

Informação fornecida por diversas fontes externas

Versatile, functional, and stylish camera bags and accessories, built using premium and durable materials. For the traveler, adventurer, and everyday wanderer.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

494 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(494)

63 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Outstanding Customer Service


I purchased a bag from WANDRD last 2019 and I can confidently say it has been one of the best buying experiences I’ve ever had. The bag itself is top-notch—designed with precision, durability, and functionality in mind. Every detail feels thoughtfully crafted, from the premium materials to the innovative storage solutions. It’s clear that WANDRD doesn’t compromise on quality.

What truly sets WANDRD apart, though, is their outstanding customer service. I had a small issue, and their team resolved it promptly and professionally. They were not only responsive but also incredibly kind and attentive, ensuring I felt valued as a customer. It’s rare to find a company that matches exceptional products with such stellar service.

If you’re considering investing in a reliable, high-quality bag, WANDRD is the way to go. I couldn’t be happier with both the product and the team behind it. Highly recommend!

Got Prvke Bag Camera Bundle (2019)
Wandrd Sling (2023)
Tech pouches
Wallet for passport

12 de dezembro de 2024
Opinião espontânea
logótipo da WANDRD

Resposta da WANDRD

So stoked you had a wonderful experience with us! Thank you for your review.

Classificada 5 em 5 estrelas

Amazing

Been using wandrd gear for years. Ran into an issue with my prvke 31L bag, customer service was fast to reply with a solution and lifetime warranty is real. Thank you

23 de novembro de 2024
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Resposta da WANDRD

Thank you so much for your review, Ben! I'm stoked you had a great experience with us.

Classificada 5 em 5 estrelas

I love my backpack since 2019

I love my backpack since 2019. Initially I bought it for an internal trip through Europe and now I've been using it to travel around the world for various business trips. It's the perfect addition to my carry on suitcase because i can easily attach it to the suitcase.

Last week a part of my backpack broke and after filing a claim I could order a completely new Backback within 24h - this service is incredible. Thank you so much!

19 de novembro de 2024
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Resposta da WANDRD

Thank you for your review, Mona! We're stoked you had an awesome experience with us.

Classificada 5 em 5 estrelas

I am using their bag since 4 years now…

I am using their bag since 4 years now and really enjoy the quality.

I used to buy quality gear and here I want to say that the customer service is a top one. Quick answer and reliable.

I fully recommend

18 de novembro de 2024
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Resposta da WANDRD

Thanks for your review, Manu! I'm glad to hear that you had a wonderful experience.

Classificada 5 em 5 estrelas

More than just a bag company

Two aspects compelled me to write this review.

First, the bag - specifically, the PRVKE backpack. It has been my go-to travel companion for 6 years and has protected my camera gear from the sands of the deserts in Dubai, to the deep snow in Northern Norway. Additionally, with all the gear that I am carrying (typically 3 camera lenses, a camera body, a tripod; together with the essentials for the day such as a water bottle, a jacket, sunglasses, an iPad, and at times even a gaming laptop) the bag can get really heavy. However, by some Wandrd design magic, the bag feels as light as any backpack when it is on my back. The ability to directly access my camera without ever needing to set my bag down has been a lifesaver on multiple occasions as well.

Second, Wandrd's commitment to its LIFETIME warranty clause. As much as I loved the bag, I found a tear at the seams of the shoulder straps one day. (Do note that even though this was quite a catastrophic tear, the overall construction of the bag, namely the heavy-duty stitches in multiple areas, allowed the bag to maintain its overall integrity and continue protecting my gear until my trip ended). I reached out to the wonderful team at Wandrd regarding the defect and they promptly replied within the day, informing me that my warranty claim was successful - on a bag that was more than 6 years old! If that isn't a testament of their commitment to their mission and customers, I don't know what is.

Wandrd has definitely gained a loyal customer in me, and I felt that more people need to know about and support this amazing company.

11 de novembro de 2024
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Resposta da WANDRD

Thank you so much for your kind review!

Classificada 1 em 5 estrelas

Out of all the bags I own from various…

Out of all the bags I own from various brands, this one broke surprisingly fast. I was drawn in by their 'lifetime warranty' marketing, thinking that if they emphasize it so much, their bags must be incredibly durable. That was the main reason I bought it. I was completely shocked at how quickly it failed. To make matters worse, the company doesn’t actually replace the bag—the lifetime warranty is just a marketing ploy.

1 de outubro de 2024
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Resposta da WANDRD

Hi again John,

It appears you've created another bad review on us. I'm going to go ahead and repost our last reply in case you didn't see it on your other bad review.

I'm sorry your claim didn't turn out like you expected. Upon looking at the warranty claim, we didn't deny your claim. We actually offered to cover up to $50 in repair for you to get it repaired at the shop of your choice.

We take a very strong stance in making sure we are environmentally friendly and for tiny seam failures like the velcro on your roll top or the small seam at the zipper that can be repaired easily, it's better for everyone to have a bag repaired versus having a scuffed bag rotting in a landfill. That hurts us all.

In addition, after reviewing the remaining photos, having the printed lettering scratch off is indeed wear and tear because it doesn't effect the functionality of the bag.
If needed, feel free to read all about what our warranty covers on the FAQ page: https://www.wandrd.com/pages/warranty

We're still happy to cover up to $50 for a repair. All you need to do is reply to the email with a picture of your receipt and we'll happily Paypal you.

Classificada 5 em 5 estrelas

Exchange and questions

When I ordered my first bag, it came out a bit small. I reached out through email and had a VERY quick response, and received multiple emails in response to all of my questions and concerns. They didn’t seem agitated or upset by my needy behavior, and got me set up beautifully. Jevene went above and beyond to make my experience wonderful.

17 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great support

I had a good experience: while the zipper on my bag did break after 3 and a half years of continuous use, WANDRD just sent me a new bag for free. Thanks team!

22 de outubro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Fast and friendly service

While the product had an issue (1. generation of the product, 2. generation are far more reliable), the support replace the hole product ( now on my both of my products).

They have a well findable claim-form to contact the support. Very customer friendly.

Until now, I doesn’t have issues with my replaced stuff.

Be careful, the warranty can only be used once in the lifetime of the product.

14 de outubro de 2024
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Resposta da WANDRD

Hey Sebastian.

Thanks for your trustpilot review! I'm glad we were able to get you a free replacement for two bags of yours. Sorry you didn't feel it was worth 5 stars. We'll see what else we can do better in the future.

Classificada 5 em 5 estrelas

Great customer service

The exterior stitching came loose and after reporting it to Wandrd, they offered me a new bag. Customer service like kings, really happy with this bag, perfect one for content creators.

30 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I've been a massive fan of Wandrd since…

I've been a massive fan of Wandrd since I saw a photographer with the PRVKE from their Kickstarter in 2017. Since then, I've added two different-sized PRVKEs to my collection, and my partner and I wear the D1 Fanny Pack for all our daily adventures. I have had little to no issues with their products over the years, but if something happens, their customer service steps up, and they go the extra mile to sort you out. They're kind of a huge deal.

25 de setembro de 2024
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logótipo da WANDRD

Resposta da WANDRD

Thanks for the awesome feedback, Steve!

Classificada 5 em 5 estrelas

When this company says lifetime…

When this company says lifetime warranty them mean it. I got a replacement shipped on the same day I made the claim. It was super easy, found everything in one place on the website. That's exactly how it should be done.

20 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing customer service!

The customer service team at WANDRD was so friendly and helpful. They made me feel valued as a customer and resolved my issue with both the PRVKE and DUO backpacks in less than 24 hours. I'm really impressed!

13 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Is the best brand ever

Is the best brand ever! I bought the PRVKE 21L to travel every weekend to shoot, im filmmaker and I've always my cameras, tripod, everything. The durability is crazy, very good quality.

13 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing warranty service and I love my…

Amazing warranty service and I love my bag. After nearly 6 years of usage a zipper failed and they sent me a replacement code within 15 minutes of sending in the warranty request. Would not hesitate to buy anything from this company, quality product and incredible customer service

8 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Huge fan of Wandrd

Huge fan of Wandrd. I purchased the original PRVKE backpack from their kickstarter years ago, and have since collected a few more pieces of luggage, a sling bag and laptop sleeves.

I've taken the Duffels and Carry-on Roller abroad quite a few times for 10 day works trips. Everything has held up very well on a wide variety of airlines, weather and odd situations.

They're durable, well designed for my specific uses (TV editor, often traveling to work on location), and always don't ever feel over-encumbered.

Great bags and customer service.

3 de setembro de 2024
Opinião espontânea

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