I had an item missing from a Battleforce box that a friend bought me from a third party store. After contacting Warhammer Customer Services, within three days I had the replacement.
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Leia as opiniões dos outros
The website defaulted to Finland, Im in the UK. The auto-filling areas of checkout dont work very well. When you select one it overwrites other areas of the form. I haven't seen this happen in this wa... Ver mais
Rafa, Ayax, Violant y el resto del equipo son grandes profesionales. Cercanos, amables, experimentados y con mucha paciencia. La tienda impecable, el ambiente inmejorable. Mi hijo Mauro y yo hemos en... Ver mais
They can not if their life depended on it manage to send out subscriber issues of White dwarf magazine. You contact customer service, they, send out replacement copy several weeks later, and can no... Ver mais
Informações sobre a empresa
- Loja de material para maquetes
- Loja de artigos colecionáveis
- Loja de figurinos
- Empresa de design de modelos
Escrito pela empresa
More than fifty years old, Games Workshop is the largest and most successful hobby miniatures company in the world. With nearly six-hundred official Warhammer stores worldwide, and a webstore that ships across the globe, we take pride in our service and we’ll do our level best to make sure you’re getting the most from our products.
Informações de contacto
Reino Unido
- uk.custserv@gwplc.com
- warhammer.com
3,9
Bom
467 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good but could be better if it came sooner
Good way of payment but delivery could be a little bit sooner
8 de fevereiro de 2026
Opinião espontânea
Resposta da Warhammer
Hello John,
Thank you for your Trustpilot review.
We really appreciate you taking the time to provide this feedback!
Please do let us know at uk.custserv@gwplc.com if we can be of any further support with an online order or any query you may have, we are happy to help.
Have a wonderful rest of the day!
Kind regards,
Resposta da Warhammer
Hello Sean,
Thank you very much for your Trustpilot review, we really appreciate your feedback!
If we can be of any support, please let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Best regards,
Timely response to grievances
Very good customer service and timely arrivals
7 de fevereiro de 2026
Opinião espontânea
Resposta da Warhammer
Hello,
Thank you very much for your Trustpilot review.
We are delighted that our customer service team provided you with excellent support and that you had a great experience when contacting them about your query.
If we can be of any further assistance, please do let us know at custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
The Emperor Protects,
Resposta da Warhammer
Hello James,
Thank you very much for your Trustpilot review.
We are really happy to hear that you had an easy ordering experience when using our website!
If we can be of any further support with an online order, or a query you may have, please do let us know at custserv@gwplc.com. We are happy to help.
We hope you have a wonderful time building your models!
Have a great rest of the day.
The Emperor Protects,
It has taken me many attempts to login…
It has taken me many attempts to login to obtain my free WH+ miniature, add items to my cart, go through the billing without crashing. I tried three different browsers. Several different payment methods - paypal seems to crash the most FYI. I still am getting issues with proper certificates for the site, causing issues when trying to simply view products. The search engine is terrible and often does not return exact matches even when they exist, as spelled.
5 de fevereiro de 2026
Opinião espontânea
Resposta da Warhammer
Hello Amy,
Thank you for your Trustpilot review.
We are glad to see that you were successfully able to complete your order, but we would love to review this further for you to see if we can help with troubleshooting the other issues you have raised.
Please can you reach out to us at custserv@gwplc.com with the subject "Trustpilot Response", and include some examples of what you have outlined so we can look into this further?
Rest assured you have our full support, and have a wonderful rest of the day.
Kind regards,
The site has always been fairly reliable
The site has always been fairly reliable no aside from stock flow issues to Australia its always been a good experience. My only problem that I've really had was the option to pay for tracked shipping didn't work at all when i chose the option so was a bit of a waste off money in that regard.
6 de fevereiro de 2026
Opinião espontânea
Resposta da Warhammer
Hello Michael,
Thank you very much for your Trustpilot review.
We greatly appreciate you taking the time to provide this feedback regarding your experience!
We would love to review the tracked shipping query you mentioned. Would you kindly send through some more details of what occurred to au.custserv@gwplc.com so we can review this further?
To help us find your email quickly, please also use the subject line "Trustpilot Response."
Have a wonderful rest of the day!
Best regards,
Horrible shipping times said 5 working…
Horrible shipping times said 5 working days been two weeks now, sure am glad I paid $150 to wait for two weeks even thought it was stated to be 5 working days have tried to contact help several times just to be ignored first an last time buying here will go back to third party. 0/10 if I could give it.
4 de fevereiro de 2026
Opinião espontânea
Resposta da Warhammer
Hello Andrew,
Thank you for your Trustpilot review.
We have looked into this for you, and we are glad to see that our Customer Service team were able to resolve your query and provide some more information on your order.
If we can be of any further support, please do let us know at custserv@gwplc.com, we are happy to help.
We hope you have a wonderful time building your models!
Have a great rest of the day.
The Emperor Protects,
Super straight forward
Super straight forward, easy to navigate as long as you know what you want. Prices were amazing compared to most places in person. Will most likely come back for paints, of course when I need more
3 de fevereiro de 2026
Opinião espontânea
Resposta da Warhammer
Hello,
Thank you for taking the time to provide your Trustpilot review.
We are really happy to hear that you had an excellent experience when navigating our site and placing your order!
If you need any further support with your order, please reach out to us at custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
The Emperor Protects,
The customer is always wrong.
There is no point in calling and speaking to a human when all they tell me is to go online. I dont want to go online and run around a death spiral. Id prefer a person but no matter what i do when i pay you money i get stuck with a robot telling me there nothing they can do. your automated digital services never work right for me and out a year of WD subscriptions i have to call 6-7 months a year to tell you i didnt get the magazine. I pay games workshop money= a problem i have so solve alone when something goes wrong. Its easier just to set my cash on fire. Oh and female custodes is straight trash and all of you know it
2 de fevereiro de 2026
Opinião espontânea
Resposta da Warhammer
Hello,
Thank you for your Trustpilot review.
Would you kindly send us an email to custserv@gwplc.com with the subject "Trustpilot Response" and some further details as to what has occurred?
We would love to look into your White Dwarf query further for you.
Have a nice rest of the day.
Kind regards,
Leo mckay ruined the game for me
Leo mckay ruined the game for me
25 de setembro de 2025
Opinião espontânea
Warhammer website 5 star review.
Straight forward layout with almost too much choice. Easy to use payment immediate confirmation/invoice.
2 de fevereiro de 2026
Opinião espontânea
Resposta da Warhammer
Hello,
Thank you for your Trustpilot review.
We are really happy to hear that you found our website easy to navigate and complete your order!
If we can be of any further support, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
The Emperor Protects,
Resposta da Warhammer
Bonjour Fabienne,
Merci pour votre avis sur Trustpilot.
Nous vous remercions chaleureusement pour vos gentils mots et sommes ravis d'apprendre que vous avez trouvé notre site web facile à utiliser.
Si nous pouvons vous aider pour une commande en ligne ou si vous avez des questions, n'hésitez pas à nous contacter à l'adresse gwdirect@gwplc.com. Nous serons heureux de vous aider.
Passez une excellente fin de journée !
Cordialement,
Very intuitive - nice shop
Very intuitive, online shop - I'm ordering frequently my miniatures directly in this shop.
And if something is out of stock: add a remark, and you will get the information, as soon the product is available again.
Also the support is very fast and friendly, whenever I had questions.
1 de fevereiro de 2026
Opinião espontânea
Resposta da Warhammer
Hello David,
We greatly appreciate you taking the time to review us on Trustpilot.
It is wonderful to know that you have had positive interactions with our customer service team and our online store when placing your orders!
If we can be of any further support with an online order, or if you have any questions, please let us know at mailorder@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Kind regards,
Ordering Black Library Books Online
I ordered multiple books directly on the Warhammer website and pick them up at a store very close to my school. I don't have to pay any shipping fees and I have a large window to pick them up so I don't even need to rush or diligently keep track of the package. Black Library books are great reads but sometimes end up being a little thinner than I'd like, at least the Horus Heresy ones have many books over 400 or 500 pages.
18 de janeiro de 2026
Opinião espontânea
Resposta da Warhammer
Hello Guinevere,
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear how much you enjoy reading the Black Library books. There are so many fantastic stories to discover! We are also glad you find the 'ship to store' option convenient for your deliveries. Our store staff are always on hand and happy to assist with any questions you may have.
Should you require any further assistance with an online order, please don't hesitate to contact us at custserv@gwplc.com, we are happy to help.
Have a wonderful rest of the day!
The Emperor Protects,
Great website
Great website, easy to use and order form. Good support and customer service.
31 de janeiro de 2026
Opinião espontânea
Resposta da Warhammer
Hello Grant,
Thank you very much for taking the time to leave us this review.
We are delighted to hear that your ordering experience was smooth and that you have had positive interactions with our customer service team.
Please do not hesitate to contact us at uk.custserv@gwplc.com if you require any further assistance with an online order or have any questions. We are always happy to help.
Have a nice rest of the day!
Best regards,
A bit silly that you have to pay…
A bit silly that you have to pay shipping costs for an order of exactly 50 euros. Even more that you have to use a credit card or PayPal.
Changing the items in the basket wasn't easy
31 de janeiro de 2026
Opinião espontânea
Resposta da Warhammer
Hello Jan,
Thank you for taking the time to share your feedback with us on Trustpilot.
We truly value your comments regarding your experience when using our webstore, and have forwarded these to the appropriate teams.
If we can be of any further assistance with an online order, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a wonderful rest of the day.
Kind regards,
Always a great shopping experience…
Always a great shopping experience always giving me better ideas on how to build my army better
28 de janeiro de 2026
Opinião espontânea
Resposta da Warhammer
Hello,
We greatly appreciate your Trustpilot review!
We are delighted that you found our website helpful and that it sparked some fantastic new ideas for building your army.
If you have any questions or need any further support, please let us know at custserv@gwplc.com. We will be happy to help.
Have a wonderful rest of the day!
Kind regards,
Very good store experience and voucher
Very good store experience and voucher! :)
30 de janeiro de 2026
Opinião espontânea
Resposta da Warhammer
Hello,
Thank you for your Trustpilot review.
We are really happy to hear that you had a great store experience when shopping with us!
If we can be of any further support with an online order, please let us know at uk.custserv@gwplc.com and we will be happy to help.
Have a nice rest of the day!
Best regards,
Love all the stuff they do but a few…
Love all the stuff they do but a few little things seem a bit weird to me like how on warhammer 40k app it lets you have unusual sizes for your groups like a deathshroud terminators i can have a unit of 4 instead of 3 but i have to pay the points cost of 6 of them rather then just for the one extra which i feel like could be easily changed without breaking anything like the normal price for a 3 man deathsroud terminator is 160 right now but if i want to use 4 i have to pay 320 points and i know there points dont divide nicely as in if you wanted to be totally fair it would be 53.333 for one terminator which you cant really have but if you rounded up to the nearest 5 it could be 55 points per one you add so if i wanted to run a 4 man of deathshroud terminators id pay 215 which i think is fine even if i have to pay a little extra points for it and id either like to see it be you cant run weird numbers or just give them a quantifiable increase per model
30 de janeiro de 2026
Opinião espontânea
Resposta da Warhammer
Hello Travis,
Thank you very much for taking the time to leave a review.
We greatly appreciate your feedback regarding the Deathshroud Terminators and the Warhammer 40k App.
If you need any further support with one of our apps, please reach out to us at gwapps@gwplc.com and we will be happy to help.
Have a wonderful rest of the day!
Kind regards,
12€ de commande ..
12€ de commande ... un pot de peinture ..., GW voleurs !!!!!!!!
29 de janeiro de 2026
Opinião espontânea
Resposta da Warhammer
Bonjour,
Merci d'avoir pris le temps de partager votre avis sur Trustpilot.
Si nous pouvons vous aider concernant une commande en ligne ou pour toute question, n'hésitez pas à nous contacter à l'adresse gwdirect@gwplc.com.
Nous vous souhaitons une agréable fin de journée.
Cordialement,
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