I had an item missing from a Battleforce box that a friend bought me from a third party store. After contacting Warhammer Customer Services, within three days I had the replacement.
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Leia as opiniões dos outros
The website defaulted to Finland, Im in the UK. The auto-filling areas of checkout dont work very well. When you select one it overwrites other areas of the form. I haven't seen this happen in this wa... Ver mais
Rafa, Ayax, Violant y el resto del equipo son grandes profesionales. Cercanos, amables, experimentados y con mucha paciencia. La tienda impecable, el ambiente inmejorable. Mi hijo Mauro y yo hemos en... Ver mais
They can not if their life depended on it manage to send out subscriber issues of White dwarf magazine. You contact customer service, they, send out replacement copy several weeks later, and can no... Ver mais
Informações sobre a empresa
- Loja de material para maquetes
- Loja de artigos colecionáveis
- Loja de figurinos
- Empresa de design de modelos
Escrito pela empresa
More than fifty years old, Games Workshop is the largest and most successful hobby miniatures company in the world. With nearly six-hundred official Warhammer stores worldwide, and a webstore that ships across the globe, we take pride in our service and we’ll do our level best to make sure you’re getting the most from our products.
Informações de contacto
Reino Unido
- uk.custserv@gwplc.com
- warhammer.com
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Happy with delivery times and love minis
On my first order my starter minis arrived a lot earlier than I expected which was very exiting for me now am not expecting it to be fast but cant wait to paint this badass monster sorry for any bad language am just so excited to expand my small tyranids swarm with some strong boys.
Good Customer Service
I had an issue with a recent order, and they responded promptly to fully resolve. Everyone was polite and very helpful.
La verdad prometen lo que es
La verdad prometen lo que es en la pagina tuve un inconveniente con el pago debido a mi banco e hice la solicitud de atención al cliente y respondieron antes de los 3 días hábiles para la respuesta, super amable y clara la respuesta.
10/10 would all of my money again
10/10 would all of my money again, I wish I was kidding
I’ve yet to have a bad experience from ordering online.
I usually order my books from Warhammer.com, and sometimes I’ll buy boxed sets or miniatures. I understand some people have had bad experiences or minor inconveniences, I luckily never have. Books and models come on time, usually quicker than the 10-12 days it says to expect. The packaging is safe, and in the 7 years of me being in the hobby, I’ve only had 1 issue where a boxed set had the head missing of a model. I reached out to customer service and they quickly sent me a replacement free of charge and once again, it arrived quickly. Thank you, I hope everyone reading this also has good experiences. Take care, much love from the US.
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I hate this webstore
I hate this webstore. Everybody hates this webstore. Anybody saying anything nice since this stupid page got revamped is a bot. None of my data caches, the back button after filtering a search removes all your search criteria. Trying to select store pickup just magically doesn't work most of the time. It's god awful ugly on PC especially. Who designed this? Get a refund

Resposta da Warhammer
Best Sci-Fi since Star Wars, but imperfect
The Warhammer web store is easy to access, use, and search on, making it easy for both experienced hobbyists and those new to wargaming to find what they need to start. Made to Order is also a great way for older hobbyists to get back in by painting minis they may have painted years ago.
I've only encountered one problem, and that is that a lot of miniatures that I'd really like to get are only available online rather than in store. This really sucks, as I find it as a way to try to get more money out of the consumer, and I hope that this becomes less and less common over time. (some examples are the Harbinger of Decay, the Horus Heresy Legion upgrades, and some of the Land Raider variants)
Kit was missing a piece
Kit was missing a piece, games workshop just washed their hands of it, extremely poor customer service.
Makes me rethink buying their products in future

Resposta da Warhammer
They sell Night Lord stuff
They sell Night Lord stuff, that's pretty cool. Ave Dominus Nox.
Brilliant customer service
The products were great, I made a mistake in not following the instructions correctly, totally my fault. I asked for some help and they obliged no questions asked. Incredible customer service and assistance and the troublesome parts replaced no problem.
I'm back again for another gift card…
I'm back again for another gift card for my nefew and he loves this gift card so I got him the same thing this year cause I think that I got him a gift card from you guys for his Christmas gift

Resposta da Warhammer
a website that would make obamacare developers blush
absolutely dogshite website. redeeming free miniatures is well hidden and intentionally doesnt transfer cookies to attempt to prevent you from claiming an item youve already paid for. GW need to pull their heads out of their collective arses and do better
Honestly i love your products but this… is an awful website
Honestly i love your products but this new website is just awful.
Its really bad.
I spent like 20 minutes just getting something into my cart and checking out.

Resposta da Warhammer
We still haven't learned all our lessons
The quality of the miniatures themselves isn't in doubt. The prices and the sustainability of their business model certainly are, but I don't have the time or patience to go into that here. The payment page could use some retooling (just make the PayPal/Visa/etc. icons clickable), and the site itself could be organized more neatly.
Come on, James, you're a multibillion-dollar, publicly traded corporation; you are past the point where not having a near-perfect site is inexcusable. And stop charging for game rules, while we're at it!

Resposta da Warhammer
I had an issue as a retailer ordering…
I had an issue as a retailer ordering web-only items. I had a cart with several different citadel bases with quantities greater than one. When I went to check out, it went through the whole thing, only to be spit back to my order page telling me that the order can't be fulfilled because one or more items have quantities greater than what is in stock.

Resposta da Warhammer
Perfect
The shipping and the products were perfect. The packaging was careful and protected everything perfectly. 10 out of 10.

Resposta da Warhammer
Quality product
Quality product. Bit pricey but it's warhammer so it's to be expected. Free shipping is easy to achieve thanks to said prices

Resposta da Warhammer
This is where I do my doom scrolling lol
This is my second year having WH+ and I still can't get enough, probably never will ! Cant wait for my year 4 minis !

Resposta da Warhammer
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