I had an item missing from a Battleforce box that a friend bought me from a third party store. After contacting Warhammer Customer Services, within three days I had the replacement.
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Informações sobre a empresa
- Loja de material para maquetes
- Loja de artigos colecionáveis
- Loja de figurinos
- Empresa de design de modelos
Escrito pela empresa
More than fifty years old, Games Workshop is the largest and most successful hobby miniatures company in the world. With nearly six-hundred official Warhammer stores worldwide, and a webstore that ships across the globe, we take pride in our service and we’ll do our level best to make sure you’re getting the most from our products.
Informações de contacto
Reino Unido
- uk.custserv@gwplc.com
- warhammer.com
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I've been a Warhammer+ subscriber only…
I've been a Warhammer+ subscriber only 2 months, but a Games Workshopper for over 50 years. Great company, awesome products, excellent community, superb customer service. Thanks GW for giving me an amazing childhood and adulthood!
Poderá usar IA para responderLer mais
I am very disappointed in the pre-order…
I am very disappointed in the pre-order system. On numerous occasions I have added merchandise to my account and went to pay only to be told the merchandise is no longer avaliable. This is within less than 3 minutes of product availability. The merchandise is the. Sold for 3-4 times the value on ebay. Why would you allow people to profit from your company due to poor logistics? Years ago, this was never an issue.

Resposta da Warhammer
A warm and friendly store!
The store is great! Its well maintained, has a wide selection, and the owner is a blast to talk to. She was able to help me find what I needed and even though she didnt carry it in store she was able to help me place the order online. The store feels welcoming and there were lots of folks in the store painting and playing.
Where is the stock ?
Politique du FOMO encore et toujours. Sortie à 11h, même pas une demie heure après rupture sur les articles les plus attendus. Sans oublier les prix toujours plus prohibitifs et la communication exécrable !
The service was great!
The service was great! I stopped in on a whim after a track meet, not thinking I would get anything as I was more interested in getting into the hobby, or at the very least, seeing what there was in store.
The staff was super polite! Talked me through everything related and even had trial areas where I got to see what the hobby was like before spending. Super accommodating to how I lacked a significant budget and helped me find units that matched!
Good experience
Good experience. It is fun to look through things I really can't afford. Why are so many items listed as out of stock?
Worst experience as a customer.
Worst experience trying to figure out where my package is. Send three emails one gets a response and any follow up is just a middle finger.
The attitude screams thanks for the money, best of luck figuring out anything.
Games workshop going above and beyond to be the worst possible experience you can have.
Two weeks? One reply? That’s a joke.
At this point my only option is a credit card dispute.
Thank you for being utterly unresponsive.
Edit: I had to call the United States customer service to get anywhere near of an idea to just to find out it was left out by the door and stolen.
Initial email was responded to regarding an initial question about the initial order but not the redirect order.
Upon following up on the email i received no reply, then proceeded to send further emails and still haven’t seen any reply until i reached out to US warhammer and was informed of the delivery.

Resposta da Warhammer
Warhammer is always a great experience
Warhammer is always a great experience
They did ask to see a receipt from 6…
They did ask to see a receipt from 6 months ago initially, but after getting witness proof of purchase from a store manager they gave me a new codex code
Overall good
Depending on the product type it sometimes takes a while to ship. But that’s usually communicated. I’ve never had any issues.
Great customer service from Kelly and…
Great customer service from Kelly and Richard with my order. Very much appreciated.
Good experience
I only ordered a gift card online for a family member’s birthday but I had no problem with navigating my way through, hassle free experience.
Very good and responsive support, nice webstore also
While I personally still prefer the older look and interactive aspects of the webstore from a few years ago, the new UI and appearance is still very clean and easy to navigate. Well organised and very easy to find stuff and information about it also, greatly limiting the confusion someone new to the hobby might encounter otherwise.
Customer service have also been really friendly and responsive each time I've used them before, and although I have my qualms with GW as a company at times its staff have proven to be very consistently polite and reliable.
Overall well integrated webstore, and with very good info and customer service
By the will of the Motive Force
By the will of the Motive Force,
Let no backlog impede its journey,
Let no mislabel cast it into the warp of “pending status.”
Expedite, O Omnissiah, this humble request—
That it may arrive in blessed haste,
Sealed, sanctified, and complete.
Glad to use warhammer plus
Glad to use warhammer plus, website works well, a bit annoying that I often have to login again, but I guess it's good security.
Actually
Actually, I’d love to give 5 stars. But for the ordering and delivery service, I can only give 3 stars.
You place an order, and they say it’ll arrive in 2–3 weeks. After 4 weeks, you follow up and don’t get a response for days.
The corpse cart will live again ha ha
Ordered on line for first time with warhammer straight forward and easy very quick delivery items really well packaged, detail to models second to none, extremely impressed from ordering to delivery Thank you
Easy to order
Easy to order, postage to my local GW shop is an awesome option.
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