WasteOnline Opiniões 1157

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We ordered a skip from this company and the service was flawless; we weren’t sure on things such as permits and the people we spoke to on the phone were super helpful and walked us through everything... Ver mais

Classificada 5 em 5 estrelas

Called up to run through some concerns about access and had a very helpful chat and booked on the phone. Ordered it only a couple of days in advance and the skip arrived on time. It was also removed o... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Would just like to say a massive thank you to all the team, service was outstanding! Literally needed a skip for a couple of days as needed driveway back asap. Sam tried his upmost to make this ha... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I gave this company five stars because the skip came on the day requested and left within the specified days. The staff took care landing it and retrieving it. The staff were courteous. I thought it w... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviço de gestão de resíduos
  2. Recolha de lixo
  3. Acção de despejo

Sobre WasteOnline

Escrito pela empresa

WasteOnline is a market leading skip and waste management company, servicing the whole of the UK. We have designed a quick and easy way to hire a skip, or man in van, services with a focus on the end user experience to ensure you have a simple, and efficient, process from start to finish when looking for "skip hire near me". If you need to rent a skip in the UK, such as Edinburgh, Bristol, Leeds, Birmingham, Manchester or London, WasteOnline provides online skip hire and rubbish removal nationwide, with our 20+ years of experience and the use of 2000+ trusted, local suppliers available at competitive prices. WasteOnline is committed to the responsible handling of your waste as we strive forward to recycle more waste streams, including domestic, green, construction, commercial and more. For affordable skip hire, book a skip online today with WasteOnline! ---------------------------------------------------- Why Choose us? ✔️ Choice of skip hire or van rubbish removals ✔️ Instant online pricing and booking system ✔️ Dedicated on-hand customer service team ✔️ Registered licensed waste carriers ✔️ Competitive prices, nationwide ✔️ Pay in 3 interest free installments. Klarna now available.

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 93% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Easy to arrange a skip via the internet…

Easy to arrange a skip via the internet and very pleasant on telephone when I needed some information

4 de agosto de 2025
logótipo da WasteOnline

Resposta da WasteOnline

Thank you so much for your review and placing your order through WasteOnline. I will pass on your positive feedback to the team. 💙

Classificada 5 em 5 estrelas

Easy ordering

Easy ordering
Delivery man was lovely
and Very quick on collection came on the day it said

4 de agosto de 2025
logótipo da WasteOnline

Resposta da WasteOnline

Thank you for taking the time to leave us a review, we're pleased hear you were happy with the service. 💙

Classificada 5 em 5 estrelas

easy to order everything went smoothly…

easy to order everything went smoothly would highly recommend and use again.

2 de agosto de 2025
logótipo da WasteOnline

Resposta da WasteOnline

Thank you so much for your review and placing your order through WasteOnline. It’s great to hear you were happy with our services. 💙

Classificada 5 em 5 estrelas

Perfect company

Excellent service, skip delivered promptly, great customer service. Exactly as described on the website, excellent company

2 de agosto de 2025
logótipo da WasteOnline

Resposta da WasteOnline

Thank you so much for your review and placing your order through WasteOnline. It’s great to hear you were happy with our services. We look forward to working with you again soon! 💙

Classificada 5 em 5 estrelas

Just very efficient

Just very efficient, great staff and value for money

2 de agosto de 2025
logótipo da WasteOnline

Resposta da WasteOnline

We really appreciate you leaving us a review, thank you for placing your order through Waste Online 💙

Classificada 5 em 5 estrelas

Well organised

Well organised, schedule respected, very easy to book. Really a very good service.

29 de julho de 2025
logótipo da WasteOnline

Resposta da WasteOnline

Thank you for taking the time to leave us a review and for placing your order through WasteOnline. It’s great to hear you were happy with our services. We look forward to working with you again soon!💙

Classificada 5 em 5 estrelas

Very pleasant and helpful over the tel

Very pleasant and helpful over the tel.
The delivery and collection went right on time and the employees were polite and very nice.
A satisfactory experience.

6 de julho de 2025
logótipo da WasteOnline

Resposta da WasteOnline

Thank you so much for your review and placing your order through WasteOnline. It's great to hear you were happy with the service, I will pass on your positive feedback to the team. 💙

Classificada 1 em 5 estrelas

Poor customer service

Called for a quote and advice on what size of skip would be suitable for the waste we had. Despite describing what we needed the skip for, at no point were we told there would be a significant additional charge for this. On collection on the skip (which was 4 days late and caused disruption) we were hit with another bill in excess of £250. Would not use again.

28 de junho de 2025
logótipo da WasteOnline

Resposta da WasteOnline

Hi, as discussed, our team are very clear when making bookings about the waste and always check what waste will be going in the skip. If you had mentioned prohibited items we would have been able to advise that they could not go in the skip and looked at other options for you.
Our terms and conditions state that we endeavour to collect skips on the dates requested but may take 3-5 days to complete the collections. These along with the list of prohibited items is sent upon booking via email which you received. 💙

Classificada 5 em 5 estrelas

Good communication

Good communication, delivered on time and picked up on time

5 de julho de 2025
logótipo da WasteOnline

Resposta da WasteOnline

We really appreciate you leaving us a review, thank you for placing your order through Waste Online 💙

Classificada 5 em 5 estrelas

Great service

Great service . Even in addressing a little problem they went above and beyond . Highly recommend

2 de julho de 2025
logótipo da WasteOnline

Resposta da WasteOnline

Thank you so much for your review and placing your order through WasteOnline. It’s great to hear you were happy with our services. 💙

Classificada 1 em 5 estrelas

Unacceptable Customer Experience

It’s been an interesting experience interacting with your customer care team — though unfortunately, not in a positive way. The approach felt far from supportive, and I didn’t see much willingness to resolve a genuine customer issue. There seemed to be no flexibility or second chances offered, which is disappointing.

As a result, I’ve chosen to mirror that same level of understanding in my response. I’ll no longer require Waste Online’s services at a national level.

1 de julho de 2025
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Resposta da WasteOnline

Hi Robert, I am sorry you felt we weren't supportive. We do provide as much information upfront as possible regarding prohibited items to avoid any additional charges and as explained unfortunately items were found in the skip that are not permitted and disposal of these had to be paid for 💙

Classificada 2 em 5 estrelas

Refused to collect the skip as it was a…

Refused to collect the skip as it was a bit overfilled and returned to base. Didn't even call me on arrival to see if i would remove some waste. They then charged me £150 for wasted collection Journey, which is far too excessive.

28 de junho de 2025
logótipo da WasteOnline

Resposta da WasteOnline

Hi, thank you for placing your order through Waste Online and leaving us a review. I am sorry to hear about the issues you encountered - I can see this has been resolved, however if you wish to discuss this any further, please feel free to contact us via our email contactus@wasteonline.uk 💙

Classificada 5 em 5 estrelas

Turned up when they said it would

Turned up when they said it would. Had an excellent driver from ETM. No fuss at all

1 de julho de 2025
logótipo da WasteOnline

Resposta da WasteOnline

Thank you so much for your review and placing your order through WasteOnline. It’s great to hear you were happy with our services. 💙

Classificada 5 em 5 estrelas

Efficient and courteous

From my initial contact with WasteOnline to the skip being collected today, the whole experience was made easy and stress free. We had to make a couple of amendments to the delivery and collection days, which were handled efficiently and without fuss. I would highly recommend WasteOnline.

30 de junho de 2025
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Resposta da WasteOnline

Thank you so much for your review and placing your order through WasteOnline. It’s great to hear you were happy with our services. 💙

Classificada 5 em 5 estrelas

Helpful in the extreme

I knew nothing about hiring a skip. The company talked me through the process, advised on what I could or couldn’t put in it. Delivery was on the date promised and in the place it needed to be. Within 2 hours we had filled the first 12 yard skip so rang to request early pickup and delivery of second one. Again he couldn’t have been more helpful. 2nd skip arrived on time promised and other removed. We finished with that one early so requested early collection. Again on the day promised, no mess left behind. I cannot recommend this company highly enough. Their service has been superb

5 de julho de 2025
logótipo da WasteOnline

Resposta da WasteOnline

Thank you so much for your review and placing your order through WasteOnline. It's great to hear you were happy with the service, I will pass on your positive feedback to the team. 💙

Classificada 5 em 5 estrelas

Very satisfied customer

Going via Wasteonline to obtain our skip, proved to be good experience. We were kept up to date with everything and the customer service was excellent. Additionally, they quoted us the best price. I highly recommend them.

29 de junho de 2025
logótipo da WasteOnline

Resposta da WasteOnline

Thank you so much for your review and placing your order through WasteOnline. It’s great to hear you were happy with our services. 💙

Classificada 5 em 5 estrelas

Very pleased

Great...easy quick ordering..
Would definitely use again

28 de junho de 2025
logótipo da WasteOnline

Resposta da WasteOnline

Thank you so much for your review and placing your order through WasteOnline. It’s great to hear you were happy with our services. 💙

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