Waverlo Opiniões 61

I made a HUGE mistake. I read reviews and I foolishly still bought the product. The reviews were all correct and I just blew the money I spent on a worthless product.
There were several reviews stating that they were to send a "free" application brush and they did not receive one. When I first opened my package and noticed there wasn't one included. That should have been my first clue that I was a sucker.
Then I noticed several reviews stating returns were difficult to obtain. Again, I thought, "but they said a 30-day money back guarantee". Nope. First they want an explanation of what you don't like and try to convince you to change your mind. When you insist on a return, as another customer commented in her review, they send you an address to mail the product back saying you are only required to pay for postage. But, as the other customer states, the address is in Germany so it nearly would cost the price of the item to return the package. Clearly, they want to discourage anyone from making a return. Save yourself the money. Don't make the mistake we did! I have NEVER experienced anything like this before. But I would like to save others from making the same stupid mistake I made and trusting the post on Facebook when the product was featured. BIG MISTAKE!!

I had ordered over a month ago and still never received. Tried to reach company twice with no response to my emails. Wouldn't recommend it !

Do not buy this it does not cover Gray it didn't cover any of my Gray it's garbage I have used other ones that cover the Gray not this one Will not by this again and the reviews are bad too so look them all over

Extremely disappointed in their return policy. Nowhere does it state that returns must be sent back to Germany. This is misleading to your customers, and I wish I had read your reviews before making two purchases. In addition, the products must be returned unused. Not sure how you can decide if the color is right for you without trying. My suggestion would be to go to a local store like Sephora or Ulta and try the test products of WOW. Waverlo has a long way to go

I am unsatisfied with product (color match up mostly) and I reached out to customer service 3 times -- ZERO response.

Not as advertised + difficult return process
I ordered the Waverlo Root Touch Up through a very convincing Facebook ad that made it seem like an easy way to cover grays between salon visits. The applicator looked convenient, and I ordered Medium Brown in a pinch after my hairdresser canceled on me twice.

Right after purchasing, my credit card flagged it as a foreign transaction, which concerned me. Customer service replied:
“Some of our production and shipping may come from overseas, including China… many well-known brands like Sephora and L'Oréal Paris also use warehouses and production facilities in China…”

I decided to trust that and move forward. The product arrived a few weeks later, and I didn’t try it until my roots started showing again.

Unfortunately, the circular sponge “brush” applicator was a problem. It got the product mostly on my skin rather than my hair, and when I washed it off I developed a rash and redness. I had to restart my skincare routine and deal with lingering irritation. I immediately knew this product wasn’t going to work for me.

The customer service experience has also been frustrating. I’ve been emailing for about 15 days and responses are very slow. They initially offered a 33% refund, then said they only refund if the color match is wrong. After repeated polite requests for a full refund, they finally offered a “one-time exception”—but only if I pay to ship the product back to Germany, which costs about $25. I paid $29 for the product plus $8 shipping, so the return shipping makes a refund feel unrealistic.

If you’re considering this product, keep in mind that if it doesn’t work for you, you may have little to no practical recourse for a true 100% satisfaction experience.

I both two Waverlo Hair Care Light Brown Hair Dye Shampoo for the purpose of letting my gray hair grow with a wash in-color that will wash out over a period of time. To have a full head of gray hair to see it I was willing to go that route. Unfortunately this product did not cover any of my gray roots, it only darken the already dye hair. Now the roots stand out more than ever.

Deceptive return policy, to receive a 50% refund, product must be shipped to Germany at a premium price. The shade I received was nothing like the color I ordered. Dark blonde has red undertones. I do not recommend this product!

It took the longest time to receive it. Color was really off from what was advertised. Very expensive for the size of the product. I paid over $30, used it once, and decided to not use it again. Most disappointing purchase in 2025.

I ordered the root touch up that was suppose to come with a free precision pen. The pen was not included and I have emailed a number of times with no response. I have to wait days to enter the information to contact them as the site will automatically kick me off so I am unable to finish the contact information. False advertisement so stay away from this product!

It’s a great product that has helped me cut my salon visits down to almost nothing. The product is fantastic! It provides great coverage without running down my face during a workout or smudging on pillows. The sprays I was using looked terrible. Waverlo has been the only product I’ve used that is easy to apply and stays on while looking natural.

Doesnt cover grey, feels like eye shadow on head. Doesnt come with free brush as advertised. I dont have much grey either and does cover the handful of syrays in front of my head (yes they are centre of my part ugh)

Its a scam dont buy I saw it on instagram and while i looked into it i was routed to their order the site with in a minute an order was placed I sent email and left message to stop. but no reply sure enough I got it and its wrong color i try to return and get my money back and was told i have to mail to Germany and pay shipping so I guess its more than what I paid for the product

Do not buy!! Does not look natural, makes your hair feel dirty. If you try to return for money back then tell you to ship and pay shipping charges to GERMANY!!! What a joke

I have red hair and got the auburn. It is more of a light brown then anything close to red
I contacted them and went back and forth numerous times to return for a refund. Had to send photos of the box, the container, the product itself. I finally just sent a picture of myself and the color of my hair to show them how it couldn’t possibly match. They offered a 30% discount. That doesn’t do much good if the color doesn’t match my hair. They finally agreed to return it, but I cannot download the label and I’m not sure how much it’s going to cost for shipping because I realize now this is a company from China.

The product works as intended, color matches roots and does not run when you sweat. Saving money on salon visits are a plus but above all my hair is getting a brake from the monthly chemicals. Highly recommend!

This company is great. If you need to return because you did not pick the right colour, you can easily do it. The product covers well and lets you space out your hairdresser appointments by several weeks. My roots start showing after two weeks. Last time I was able to extend it to 14 weeks. Lots of time and money saved!

This product has really helped my crazy stray grays! I get my hair done regularly, but there are some finicky grays that my hairdresser can’t really work with, so this root powder has been game changing.

Great customer service and excellent product.

Ordered from them 3 times. I really love their products.