We Buy Cars Opiniões 

Never ever again.
Recently bought a Mazda CX5. From the 1st day it started giving trouble making funny noises. Called the sakes lady and had to bring the car in. They sent me to a Workshop to get s quotation, which I did and went back to the Germiston branch where I bought the car. Apparently they never gotten quotation and were going to call me back, that was 6 weeks ago, The sales lady didn't answer or respond to my msgs any more. I fixed the car because of the safety 5weeks down the line I decided to resell them the car to my suprise the car had depreciated with R40k in 5 weeks after I put in repairs and stuff and on top they penalize me for selling a with a disk that expires at the end of November. WTF.
I'm really 😡.
At the beginning they were good but now they becoming a shit show.

The Brackenfell branch of WBC has seriously tarnished the good name of the brand, in my opinion
The staff received my proof of address then registered the car at the wrong municipality.
I was told I was receiving an additional service book then learnt that the original had been taken from the car on the floor.. which means the car has no service history.
As mentioned, I bought a car from the Epping branch last year and enjoyed a more professional approach to customer service and after sales support.
Now let's see if they are going to register the car at the appropriate municipal area.

MISLEADING-BE CAREFUL OF SO CALLED CATEGORY A VEHICLE.

I recently bought a "Category A" vehicle from WeBuyCars. After test-driving it and completing all the necessary paperwork, I was just 2 km away from their premises when, while on a call finalizing my insurance, a warning light appeared indicating a driveshaft fault and the car's performance reduced. I pulled over, finished the call, restarted the car, and the warning light went off.

The next morning, I contacted the salesperson, who advised me to lodge a concern, which I did. When I brought the car to a service center for diagnostics, the drivetrain fault wasn’t detected, but they did find that a standard service and timing chain repair were needed. I shared the quote with WeBuyCars and waited for their response.

In the meantime, I continued driving, but the drivetrain warning light kept intermittently appearing and disappearing. Eventually, while driving on the freeway, another warning appeared indicating low pressure, and the engine completely shut down, requiring a tow to my home. I notified WeBuyCars by email.

Their response was that, since the initial diagnostic did not reveal any mechanical fault, they were unable to assist, claiming the issue was due to "wear and tear," which they said was my responsibility. I explained that the drivetrain fault is intermittent, which may have been why it wasn’t detected initially, but they maintained their position, suggesting I contact the ombudsman.

I've now spent an additional R20,000 trying to keep the car operational. Be cautious with so-called "Category A" vehicles from WeBuyCars—they can be unreliable with issues that are temporarily masked.

Hope this email finds you well, I bought a Nissan juke in Silverlakes we buy cars October 2024, I did test drive the car it was okay a day later it's started jerking I therefore called the Sales consultant who assisted me to notify him and he said there is nothing he can do I must log a complaint , which I did and took it to my family mechanic who told me there was a problem with the car ECM , he then cleared the errors but problem continued , the complaint department told me to take it to the RMI workshop and the guy did mention the samething , cleared the errors and I waited for complains department to give me feedback all they said was it's not mechanical issue there is nothing they can do while the car is still jerking, they said I must sell it back , I tried doing that however buyer from We Buy Cars 🚗 said he cannot buy the car from me people from we buy cars must fix the car as he came to my house and saw the fault. I don't know if this is how we buy cars group treat clients or its because they company received my hard earned money and all they have to say is there is nothing they can do mind you the car was a category A sticker and platinum , dekra passed and to my knowledge it is a non problematic car .... I am just being unfairly treated and something needs to be done it's really unethical behaviour to be treated like a nobody by such a big dealership. Please escalate this matter further . Atleast they must give me another car if not a refund cus they don't even want to fix the car .

worst place ever!!!
bought a car Jhb South, dealt with Dean (second salesman)and Almerie. Ugh what a useless crowd!!
left several messages, sent emails, dm's..
they're response ...We have escalated the matter internally and our team will contact you as soon as possible. We appreciate your patience.
whahaha webuycars go and check how many of those you've sent me!!!
No whatsoever outcome. now the roadworthy expired and I must put vehicle through new roadworthy...
my cost
DO NOT BUY FROM THIS CROWD YOU WILL REGRET IT!!!
The car was also in an accident which we saw after the sale!!!

Bought a boat from them in a not perfect condition some 2 years ago for a large sum of money but always wanted one of that specific brand. Now that we don't really use the boat try to sell it back to them after some upgrades and repairs that I did. Boat is to old, 1996 model so they don't want to buy it back. Fair enough, but today they are selling a 1987 model boat for almost the same amount of money I paid for the one I bought? They did not want to buy my old caravan with older than mine in stock at the time? Didn't want to buy my Ford B-max? They are only out to extort and rip people off these days. When you stand firm on a reasonable offer they walk away but their floors are filled with non-runners, cars with heavy oil leaks, water leaks, gearbox and engine problems, old caravans and other vehicles that they sell for exorbitant prices. Stay away from them, I have now learned my lesson to warn people about them and their dodgy deals.

5 years of fighting with them they purchased my vehicle they agreed to pay the arrears of the license, they never did, I am now unable to register my new vehicle due to this and they are refusing to pay it even though they as per the city of Cape Town illegally registered the vehicle in a different way and sold it they also refuse to return the short part of the payment

I bought my car at WeBuy cars The Dome and the guy who was assisting me made things very easy for me and was patient with me while I chose a Car,I left the dealership with a very beautiful car and im still very happy with it...Thanks to Ndinae Netshishivhe

Owen at we buy cars JHB south was very very helpful and patient with me, big up to him and the we buy cars team at JHB south

Never buy a car from them! Falsified dekra reports!

i BOUGHT A MOTOR BIKE FROM THEM AND WHEN I TOOK DELIVERY I NOTED IT HAD NO POWER. I TOOK IT TO SUZUKI WHO ON OPENING IT UP FOUND THE WRONG PARTS HAD BEEN FITTED AND CAUSED DAMAGE. THIS WAS HIDDEN FROM ME AND 'WE BUY CARS' HAS REFUSED TO REIMBURSE ME FOR THE REPAIR.

Don’t buy from them as they lie on the report of the condition of the engine and vehicle. Cost me more than double I paid and still not working as I don’t have funds to fix it.

Extremely rude and disrespectful. Feels like crooks..

The service I got at We buy cars was not bad, saw a nice car online and put R5000 as a holding deposit and the following day I went to check on the car, Test drove it and checked all the features, I was not satisfied with the car and claimed my refund which I got it within 24 years. I’m happy with their service, it was the quality of the car that I did not like.

I have had the most disgusting service from We Buy Cars. I cannot even call it service because there hasn't been any. I bought a car on the 31st May 2024 it broke down within 6 working days and could not be driven. To spite about 20 phone calls, emails and WhatsApp messages I cannot get an answer from anyone at We Buy Cars when my refund will be processed. Each time I eventually get through if they do not cut me off. The Customer Care person is either sick or on leave and the next person does not know what is going on and will escalate the matter to no avail. The car was eventually collected on the 24th May 2024 by We Buy Cars and I have not heard anything since. I am at my wits end as I do not have a vehicle to get to work or money to buy another vehicle and am about to lose my job. PLEASE HELP ME!!!! I need a concrete answer from We Buy Cars as to when my money will be refunded. Before they collected the vehicle I was basically forced to write an email saying they have permission to deduct an amount of just under R 3500 for AA Rates for the mileage done on the vehicle. My expenses to date are so high due to the fact that I did not have a vehicle to drive because they sold me a damaged vehicle I think it is absolutely disgusting.

Bought a car from we buy cars Durban, it only functioned for a month, they never disclosed that there was a problem with the computer box, they refuse to do anything about it just threatening us with lawyers.Now 7 months later still stuck with a non functional car & my money is gone:(

If it were possible to give them a negative rating, believe me I would. I have never in my entire life dealt with a more unprofessional institution as "We Buy Cars JHB South"

Firstly, I was approved for finance and then a day later declined. When I brought the concern up I was told that the incompetent employee that sent me the approval message subsequently didn't work there anymore.

Following this instance, it took them 48 hours to provide me with an OTP to send through to my bank. I then had to take time out of my day to go and sit there and babysit them so that my bank could get the necessary documentation.

Upon receiving the car, I noticed a few days later that the passenger side seat belt does not work. I brought the issue up with them immediately, only to be dismissed and told to go to the automotive ombudsman.

Disgusting service. Disgusting work ethic. Overall Disgusting experience.

Yhuuu i bought a car march 20 its not even a month and have alit if problem i just want my money back or swap

I applied for vehicle finance with this company I was informed that my finance was approved I completed everything they requested including signing up for the insurance they referred me, after being assured that everything has been done including accepting the offer and on the day I was supposed to collect my car I was informed that it was not possible as the vehicle finance was declined. The insurance was still debited from my account and I will have to cancel and enquire from my side. I informed them that I will report this misleading experience and requested information to lodge a complaint but I was completely ignored. No urgency was shown