We Can Source It Opiniões 583

Ordered Diablo goblets and glasses. Unfortunately there was a breakage on one and another with a chip and air bubbles in another.
Nick from customer services was prompt in resolution our disappointment we received excellent communication and a generous replacement.
Definitely will use again and love the Diablo range.
Thankyou Nick

This is by far the best company out there for consumables. Quick and reliable delivery. Order with them once or twice a week. Very good for last minute saves as well.

Be aware! Do not ever time use this company! I'm very happy with their products and have been trying to return them. They kept telling me that they'd send someobe to collect, waited for 3 days but never came. They wasted my 3 days as I had to keep moving boxes and wait for them to arrive to collect them. When the finally did collect them, I was only refunded half the money even though I have a proof of sending all the products back. When I tried contacting several occasions, I came across a girl called Sarah in the customer service who is very rude and the manager is never available. I've never experienced such bad customer services since I've started my business.

Ordered 5kg of kiln dried wood wool which when arrived was wet to the core.

This defeats the purpose of having the wool kiln dried and meant that I had 5kg of wool to dry before using for packaging.

Raised the issue by email to customer service with no reply. Then raised through Facebook messenger and was told to email a different email as the email on the invoice was not being monitored.

Still no reply.
Poor follow up on for customer service for products not as described so cannot recommend.

Like many sellers, fine when everything goes well. It is what they do when it does not go right. You are just going to have to hope this seller does not get your order wrong. They will make you pay to return it. Then promise they will refund your postage and the item. I am left a month later still no refunds. There are a huge number of sellers who are easier to deal with. This is just my experience. I have given one star because I would not recommend them, or use them again. What more can I say.
WECANSOURCEIT REPLIED BELOW
They were fully aware they shipped the wrong item. Fine, everyone makes mistakes. But I had to pay the return postage, and they still didn't refund either my purchase amount, or my return postage for their mistake. This is an honest and actual experience from a verifiable transaction with this online seller. They took the order and they shipped the wrong item, and they failed to put it right despite contacting them. I am not suggesting they never get it right, or that they are in any way rude etc. They just failed to help me, despite all efforts on my part! I was left out of pocket. This is why I left 1 star and a poor review.

This is indeed a novelty shop. I purchased in good faith. Very misleading as items are stating a case. A small box under has listing of units. The way it is written, and the amount, charged would lead you to believe that you are being sold a case, not a single item. I was sold an item that was not what I had ordered. The most obvious thing about this is that the item sent is not even on the website for sale. I purchased hand sanitiser. I received a cheap hand soap that is not sold on the website.
If they cannot source it, they send something else.
Very bad. Please avoid this company. I am now disputing with my bank.

Ordered some disposable gloves - delivered within two days and pleased to see they were manfactured in the UK.

Excellent customer service, fast delivery and a great range of products altogether a very pleasent buying experience
I would throughly recommend this company

We just bought some items from this company with a delivery to Italy for an Italian company, We asking to get the invoice during the order process, the company made a not valid invoice with wrong information, we asked to get it again with the correct info, but the answer was not. ( Please consider that we previously send all the information included the Vat Number to the company)
The request was just to add the Vat Number. as without it the invoice do not respect the European fiscal Regulation.
Happy about Brexi
Very bad service and bad post buying assistance.
We do not suggest this company, especially for European Country

Initial delivery was incorrect (pint glasses instead of half pint) but when I phoned them, they were extremely helpful, sent returns label immediately and promised to deliver correct item next day - all OK now and we had glasses in time for international kite festival in Holland - highly commended!

The delivery of both items I ordered took really long.
When I ordered it said coming from the USA but came from China.
I order a Large pair of thigh sweat bands but don't fit considering I am a UK size 10. Have not used the second product yet but from what I have seen it is not what I expected.

order came incomplete but had quick response when messaged and was very quickly corrected.

Quick delivery exactly what I was looking for

Very efficient & good value for money
Will definitely use this company again 👍😀

Very helpful
Quick delivery

Outstanding customer service. Thank you 😊

Had my order deliveried well packed and on time.
I would use this company again and recommend