Weight Watchers Opiniões 

I had to cancel the subscription with the bank as there was no email address to write no one wrote to me. I couldn’t find nothing on that. It was in London and now the demanding money

Appalling - don't waste your money. This is essentially nothing more than a subscription service to the WW app. No contact at all, and they don't reach out to users who aren't using the app as they have no ability to check in and offer any support for the 'core' program. Stock phrase is used "it's all in the terms and conditions" but when you try to cancel, suddenly the subscription fee of £18.95 is immediately offered at £8 per month......

The app itself is clunky and not particularly user friendly, so I stopped using it, but WW wouldn't know this, as they can't tell what their members are doing or how their members are engaging with the resources and frankly, I don't think they care enough for a business which is supposed to be about well-being and care for their members. Apparently, I was unsubscribed from emails (I don't know why I would be, as I signed up for the service in the first place) so WW has no way of engaging, they don't use text or post to reach out to their customers, assume everyone is using the app and just keep taking the money every month. From a consumer protection perspective, I believe they should send reminders to customers when an introductory offer is ending and the price is increasing. They don't do this, as the monthly fee increases whether you have used their service or not. I hadn't noticed that I was paying a higher fee for 12 months (annoyingly my fault!) but every other company that I have had a subscription with always writes to advise of price changes, or changes to the program or service. WW just simply doesn't bother and assumes that users are being 'intentional'.

Very poor customer experience. I asked to log a complaint but no real point in doing so, as it doesn't change the experience and I wasn't even asked for feedback on why I didn't use the app, until I mentioned it and then Renee (complaint handler) said she would record my response. Whilst very polite, this appeared to be an afterthought and won't change the outcome of my complaint, i.e. how can you continue to take money from members clearly not using your resources and engaging with your business? Lesson learned.

If people want to use GLP1s that's up to them but there will be many people who find the noise around them triggering and problematic as they navigate their own relationship with food. Therefore I'm so disappointed that WW now have their GLP1 programme as a highly visible tab on the app meaning you can't escape this noise when you log on. In addition, they are now sending marketing promoting the use of the medical injections rather than a more holistic approach - and you can't opt out of these without opting out of all. The food logging aspect of the app is pretty straight forward although I do wish it could distinguish between trans fats and healthier fats. There is no way of submitting a written complaint or feedback to the company which I'm afraid just suggests they have no interest in the views of their customers. I've cancelled my membership until they create a way of blocking the GLP1 content.

You know something isn’t working when a company asks its members to write positive reviews after an influx of negative ones.
Quite clearly coaches are asking their members to write positive reviews to push the negative ones lower down. It’s ok if you have a workshop to attend but don’t try to silence those who aren’t being given what they signed up for. Closing down all workshops in a busy area and still expecting members to pay is appalling.. not everyone is happy with a virtual workshop and need the support of a regular weigh in and face to face meeting.
The app regularly glitches and members are being tied into year long subscriptions with the false hope of a nearby workshop to attend. If you’ve signed up for a face to face workshop experience and the only one within your area is closed down you should be able to cancel the subscription that was sold to you.
It says everything when members are moving to slimming world for a better experience. Weightwatchers has been ruined because of virtuals.
Doesn’t even deserve the 1 star that I’ve had to leave in order to write a review

EDIT: I spoke to an advisor today to cancel. THIS US THE ONLY WAY TO CANCEL SUCCESSFULLY
They were very nice and helpful and returned my first payment and cancelled the next year’s payments. If you cancel online this will not happen you must speak to an advisor. The number is 0345 345 1500

I joined thinking it would be similar to the old fashioned WW but not a patch on it. It’s like my fitness pal but less easy to use and not free. I found it difficult to find guidelines and although they were there I had to find them myself. You can talk to the community and there are some resources to find like exercise plans but I felt the whole eating and nutrition things you’re left to find out yourself.
Things like ‘a portion’ is left up to you what a portion is?! You are left wondering how much to eat and the points system is confusing to even find on the app.
I’ve cancelled my membership but they’re saying I’m in a 12 month contract and have to continue to pay for a whole year! I will be calling them on Monday to hopefully resolve this.

Absolutely terrible customer service and predatory billing practices.
​I cancelled my subscription directly through their app a year ago and uninstalled it, only to discover they kept quietly charging my credit card every single month. I had zero app usage for an entire year and received no emails, receipts, or account communications from them whatsoever.
​When I brought this to customer support, they blamed me for not catching their unauthorized charges sooner. After a long fight, they only agreed to refund 3 months and refused to return the remaining 9 months of charges for a service I cancelled and never used.
​This company relies on shady billing tactics and refusing to honor in-app cancellations. Save your money and stay far away!

Garbage app and just rip you off. Try to cancel as can no longer afford it every month, only to be told they will continue to charge me for 12 months anyway.
Do not sign up with this company at all

SCAMMERS! DO NOT USE.

It’s a real shame as I used weight watchers years ago and they were great, so I thought I would go back to them. The app is easy to use and I had no issue here, BUT when you want to cancel which I did through the app, they still kept taking money each month which I did not realise until I checked my bank, I had confirmation that they were in the process of cancelling the account on an email but apparently that’s not enough Wjen I spoke to an agent, honestly I feel totally scammed but what used to be a genuine company but is now just another company which I believe will be out of business very soon as people will not use them again. There are hardly any clubs locally now either and slimming world has taken over.
Weight watchers you should be ashamed and should definitely step down as you are complete scammers!! I think they are based in USA now.

Don’t ever look at their web site they charge you for asking questions about their program and promise you can cancel if not happy! Well you can cancel but they keep charging you! This is y bad company!

Done WW off and on since 1991
Sad to see no in person meetings & the app uk July 2026 is badly laid out- community was a huge thing thing WW 2018-2020 when I lost 5 stone and now it’s near impossible to see posts and GPLI should go sick of seeing fat jabs.

Signed up for 3 months to save £15
I like theres calories macros and points but community visuals are too small

Taking money out of my account when I just wanted have a look and see what it was
Wasn’t for me and never used again but still taking money
Shocking company and shocking all round
Should be ashamed of yourselves

Weight Watchers earns 1 out of 5 from me. Their care team was slow, disorganized, and frustratingly ambiguous throughout the process. They failed to clearly explain next steps, did not listen to what my insurance actually allowed, and were far too slow to put anything into action. Overall, I was very dissatisfied with the experience and expected far better communication and coordination. I cancelled my subscription before it ended. Miserable experience.

Zero stars. I signed up with a program and a hour later decided it was not for me. I have asked for cancellation numerous times only to be told that since I accepted it, it is for a whole year and will be charged every month for an year even though I will not be using it. They refuse to cancel my membership! I only thought it would be monthly and I can cancel anytime. BEWARE! I will dispute this with my bank. Do not use weight watchers!

Followed the plan and overhauled my eating but weight loss was minimal. Switched to the pricier menopause plan but also found even when staying in weekly points very little progress and just found the information basic and not motivating. Dietary principles make sense but it involved a lot of tracking which actually made me more fixated on food I think. Now locked in for 11 months to an expensive plan I won’t be using as it made me more stressed and results were so slow. Wouldn’t recommend for anyone with a busy family life - likely works well if it’s just you and you can be hyper disciplined . Upsetting the subscription terms are so long

Weight watchers are a hostile company when it comes to cancelling a short term subscription. They give you no warning that they will sign you up to a years contract at nearly triple the price each month and they make it virtually impossible to cancel the subscription. They won’t give you out their phone number when you ask for help online and you get an automated message when you do manage to find their phone number on line. Watch out everyone, WW UK are scammers! Terrible behaviour and I’m going to report them to the ombudsman and I’m also going to contact bbc money matters. They are praying on the vulnerable! Poor show!

So disappointed in WW. I misread the Med+ email and thought the GLP-1 med was included. As soon as I realized my mistake a few hours later before any services I tried to cancel. I was told by a non English speaking person that I was out of luck. It has only been a few hours from sign up to asking to cancel. No was the answer. It is a total scam. They are going to charge me 1 full year of 80.00 a month for nothing. I will be letting BBB know and everyone I know on social media who is on WW. It will go viral. No wonder they are going bankrupt. I was a good customer for years and made a mistake that they will not let me out of. Bad business!

I joined WW hoping it would help but after a month I knew it wasn’t for me. I unsubscribed. But unfortunately they had tied me into a contract till Oct 2026. So although I don’t use it. And have informed them of this. I still have to pay. Also I had to phone them as the fee went up in price. Which they have sorted. All I. Can say is it’s one of the worse companies to get out of. I’ll never use them again. So please be careful and check what you’re signing up to.

Signed up for a 3 month plan, which was due to end in June. Apparently this automatically signs me up for another 3 months which I have to pay for despite not using the app as this way of dieting is not for me. The 24/7 helpline which is essentially AI is incredibly patronising and unhelpful. Will never use WW again.

After having to give all my info to WW, even just to look at their plans. I decided not to use them. After trying to understand their programs, I decided against using them and called their 800 number, spoke to a girl, and told her they can keep the few bucks I already paid, but to cancel my subscription. She said it was done. Now, today I received a recurring charge, so I called back, and the very rude lady told me I have to pay this fee for the next year, whether I use the service or not. And that's when I lost my temper. Why should I have to pay a monthly fee for a service I don't use? WW needs to look at its policies and change how they treat customer. I cancelled my card so I will not have to pay for this stupid program when I am not using it!

We have a great, friendly, supportive workshop group here in Altrincham. Kath our coach is amazing. The WW plan is flexible & easy to follow.