West Country Water Park Opiniões 

8
TrustScore: 2.5 em 5

2,3

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Informações sobre a empresa

  1. Parque aquático
  2. Café
  3. Lago para natação

Escrito pela empresa

Outdoor Water Sports Venue with Swimming, Paddle Sports, Aqua Park, Waterskiing, Windsurfing, SUP/Paddle boarding, Kayaking, Yoga, E-foil, Go-Karting, Cafe and water side restaurant. Come and Waste Time Wisely with Us!


Informações de contacto

2,3

Mau

TrustScore: 2.5 em 5

8 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 80% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,3

Todas as opiniões

(8)

5 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

West Country Water Park - Go Karting

We visited for the Go-Karting and ended up pulling our son off the track early. The organiser was friendly enough, but the marshals are very inexperienced and lack any interest of safety on track. There were drivers on track that were driving dangerously, purposely ramming other karts and not respecting the flags. It was more like a scene of bumper cars at the fairground. One lad never slowed down on any yellow flag and at one point drove fast around a kart that was being handled by a marshal on track. These drivers not once got black flagged and spoken to. For safety reasons we stopped the race and took our son off the track as it was a big accident waiting to happen. The quality of the track is very bad. It is extremely bumpy, to the point it caused red marks on our son’s back. It is a shame as it could be a great venue, but there is A LOT of work that needs to be done to make it more safe, professional and competitive with other venues. Improvements on the track and more staff training on safety and the use of flags would be a huge start. I’m afraid we won’t be returning.

5 de julho de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Good venue, poor customer service

Good place for a swim and I enjoy visiting but the customer service is poor.

I booked a swim session and then needed to re-arrange it a few days before. The website supposedly allows you to do this but it showed me a "technical error" message multiple times and asked me to try again each time.

I emailed customer service and got a borderline rude response so I booked the session separately and decided to speak to the reception team in person to resolve the duplicate booking. Turns out reception are unable to process refunds, and customer service are only offering to reschedule my £8.50 swim session for a further fee of £5!

11 de junho de 2026
Opinião espontânea
logótipo da West Country Water Park

Resposta da West Country Water Park

Thank you for your feedback. As set out in our booking terms, changes to a session can't be made within three days of the booking date, which is why the online system wouldn't process the change you were trying to make. These terms apply equally to every customer. They exist to keep things fair for everyone and to keep the park running, particularly as a held place is one that another customer could have booked. Where a change is needed inside that window we can sometimes accommodate one for a small fee, which we did offer in this case. We understand that wasn't the outcome you were after, but we do apply our terms consistently for all our guests. Thanks again for taking the time to share your experience.

Classificada 1 em 5 estrelas

Lovely place AWFUL customer experience !

Lovely place but terrible customer service ! Was given wrong information from members of staff on a number of occasions and then received very rude responses from manager appalling customer experience.

29 de maio de 2026
Opinião espontânea
logótipo da West Country Water Park

Resposta da West Country Water Park

Hi Lorraine, I am sorry you feel this way. We do take every measure to make our T&C's clear.

Summary T&C's
Please arrive at least 30 minutes before your session.
Participants must sign a waiver.
No jewellery, shoes (including wet shoes) and recording devices permitted on the park.
Participants under 6 are not permitted onto the Aqua Park.
Participants shorter than 1.2m are not permitted onto the Aqua Park.
Children between 6-8 must be supervised at all times by a participating adult at a ratio 1:2
Participants between the ages of 9 and 15 must have a spectating adult present for their session.
Failure to comply with this will result in removal from the park.
We do not offer refunds. You can transfer your ticket to another participant. Within reason we can switch your ticket to another available date, you may need to pay a fee.
Please not you may not bring your own food or drinks onsite.

Thanks for taking the time to leave a review.
Shaun

Classificada 1 em 5 estrelas

Ban manners.

I went here on the 14th August and used the lake for my own paddle board which was great.
We then used the aqua park and I slipped getting off and badly broke my ankle. Staff were really helpful and I am very grateful. After an op and three nights in hospital I am still recovering and just about able to walk. The management never called to see if I was okay despite telling us they would. Great park but bad manners from the owners.

13 de agosto de 2025
Opinião espontânea
logótipo da West Country Water Park

Resposta da West Country Water Park

Hi Mr Braknell,

I am so sorry to hear we never contacted you. I read every incident report and typically do call when I can.

I hope you have recovered well are back on your paddle board.

See you soon
Shaun

Classificada 1 em 5 estrelas

Penny-pinching business

What a nasty, penny-pinching business.

My son wakes up ill, so we try to re-book for the following week. Not cancel. Despite their voice message saying that can change a booking within three days of a booking my emailing (and that it will incur an admin charge), I was told by Shaun that changes are not possible on the day - even one at 1700 that day. What an unnecessarily mercenary attitude. Presumably, £24 a booking, for a 45 minute session, even for a young child, doesn't make them enough money. I won't be returning.

6 de agosto de 2025
Opinião espontânea
logótipo da West Country Water Park

Resposta da West Country Water Park

Hi JJ

We operate these terms out of fairness to all our customers — extending or altering them on a case-by-case basis would create additional costs and inconsistencies that simply wouldn’t be fair to everyone else.

I hope you understand
Shaun

Classificada 5 em 5 estrelas

BRILLIANT CUSTOMERS SERVICE.

My experience in Fiskardo Restaurant waters Country Park, Forest Road Barkingside Essex IG6 3HN was EXCELLENT EXTREMELY FRIENDLY WARM SERVICE BY ALL THE STAFF IS WONDERFUL EXQUISITE TASTEY EXQUISITE FOOD WELL WORTH THE PRICE THE CUSTOMERS SERVICE IS ABOVE AND BEYOND THE REASON I RATED IT FIVE STARS I WOULD PERSONALLY GIVE THIS RESTAURANT 10 STARS IF I HAD MY WAY. I want to thank them for there FANTASTIC CUSTOMERS SERVICE 👍.

1 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic place

Fantastic place, swimming, Aquapark, paddle boarding and more, all supported by an amazing team who are knowledgable, polite and friendly.
Great facilities. Enjoy coffee and cake or a bacon bap on the decking.
I am a regular user of the waterpark and can hoghly recommend it.
Easy access off the M4 and M5 or the A38.

9 de abril de 2023
Opinião espontânea
logótipo da West Country Water Park

Resposta da West Country Water Park

Thank you for that kind review Diane. Our team delight in your safety, happiness and well being. We wllok forward to seeing you again soon.

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