The products are fantastic and really help. I have to say a massive thank you to Gina who went above and beyond to sort out a missing parcel. I’ve not experienced such great customer service like this... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
After doing a 10k run I had some muscle pains so I tried the RECOVER bath salts wow what a difference it made, it eased my pains, got a full night’s sleep and felt refreshed the next day, I will now... Ver mais
A empresa respondeu
I've been buying Westlab products for about 5 years now;- the dead sea range in particular. I started buying this shower gel when I hd uriticaria (itchy skin) which required me to avoid perfum... Ver mais
This was the first time i had used westlab for their Epson salts as seemed more cost effective. Parcel arrived with split open bag. Contacted customer support and got an immediate response and i... Ver mais
Informações sobre a empresa
Escrito pela empresa
Our mission is to make premium quality, natural mineral products, accessible to all for everyday life. Always Vegan & Cruelty-Free, our multi-award winning range of Bath Salts & Shower Gels, are designed to enhance your daily wellbeing. All our mineral salts are responsibly sourced and of the highest grade. They undergo thorough independent testing and analysis to ensure they meet our strict purity and natural credentials.
Informações de contacto
Reino Unido
- westlabsalts.co.uk
4,4
Excelente
76 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Late delivery
Bath salts are great for my dry skin.
However, I had paid extra for next day delivery and they arrived 3 days late.
I will order again. Just only pay the standered delivery charge.
31 de agosto de 2022
Resposta da Westlab Salts
Hi Louise, we love receiving customer feedback! We're so happy to hear our Bath Salts have helped manage your dry skin. Unfortunately, due to Royal Mail strikes, we've had issues with Next Day delivery. We're really sorry your order was impacted, if you have any questions please feel free to reach out to our Customer Service team. Thanks, Team Westlab.
Has soothed psoriasis,redness has…
Has soothed psoriasis,redness has virtually disappeared
18 de agosto de 2022
Resposta da Westlab Salts
Thank you Susan, we love hearing such positive feedback about our products! We're so happy to hear they've helped manage you Psoriasis.
All these products are amazing and used…
All these products are amazing and used by the whole Family.
15 de agosto de 2022
Resposta da Westlab Salts
Hello, we love hearing such positive feedback about our products! We're so glad they're also enjoyed by the whole family. Thank you, Team Westlab.
Always a quick and efficient service…
Always a quick and efficient service and excellent pure products……
Whats not to like!!
15 de agosto de 2022
Resposta da Westlab Salts
Hi Sandra, we're so pleased to hear you love our Bath Salts - just as much as we do! Thank you so much for submitting your 5* review. Customer satisfaction is really important to us, we're glad your products arrived quickly.
Subscription is great value!
Signed up for the subscription which is great value as I use 4/5 cups of dead sea salt per bath at least 3 times a week. Skin so soft and it's wonderful soaking in cool water in this heatwave!
15 de agosto de 2022
Resposta da Westlab Salts
Wow, thank you so much for your 5* review Julie Ann. We love hearing from our customers, especially those who love our products just as much as we do! We are big fans of cool bathing in this heat too.
Dead Sea Salt
Dead Sea Salt. Reasonable price. Quick delivery. Slight glitch with tracking info but quickly corrected with update.
10 de agosto de 2022
Resposta da Westlab Salts
Hi Neil,
Firstly, thank you so much for taking the time to complete your review.
Your feedback helps us to continuously improve our services and we greatly appreciate you taking the time to submit the above.
Thanks,
Team Westlab
Excellent service as usual
Excellent service as usual. I didn't pay for express delivery, but the order arrived very quickly.
5 de agosto de 2022
Resposta da Westlab Salts
Thanks for taking the time to leave us a 5* review Leslie, we're so glad to hear your products arrived quickly!
Fantastic product and service!
These salts are so beneficial for health. The Dead Sea and himalayan Salt in my daily bath help me hugely. I recommend people try it for healing the skin and protecting the aura.
5 de agosto de 2022
Resposta da Westlab Salts
Hi Judi, we're so pleased to hear you love our Dead Sea Bath Salts just as much as we do! Customer satisfaction is really important to us, thank you so much for submitting your 5* review.
Product is good but website and…
Product is good but website and electronic communications are poor and out of date.
22 de julho de 2022
Resposta da Westlab Salts
Hi Sue,
Firstly, thank you so much for taking the time to complete your review.
Your feedback helps us to continuously improve our services and we greatly appreciate you taking the time to submit the above.
We always aim to deliver 5* service and would be keen to hear more about what was missing from your recent experience.
Please contact us via email at: customercare@westlabgroup.com and we'll get back to you as soon as possible.
In the meantime, have a great day!
Thanks,
Team Westlab
All good thanks very much
18 de julho de 2022
Resposta da Westlab Salts
Hi Geoff,
Thank you for leaving your review!
It is always a pleasure to receive positive feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thanks,
Team Westlab
MY LIFETIME CHOICE
I suffer with an incurable but manageable skin disease and have found the Dead Sea shower gel to be the only one I can use without aggravation. I have been using this for several years now and can wholly recommend it.
18 de julho de 2022
Resposta da Westlab Salts
Thank you so much for your 5* review Marilyn. We love hearing from our customers, especially those who love our products just as much as we do!
Westlab are exceptional - one of a rare kind of…
Westlab are one of a rare kind of company - excellent customer care and exceptionally kind and friendly staff PLUS great products (I’d love if they could move to eco packaging and go plastic free).
I had an unexpected issue with one product. I contacted customer services by email and have had an exceptional response from the start. They investigated the product and found that it was a substandard bath. They apologised and gifted me a few of their salts as compensation.
I’ll be buying from Westlab as a happy customer for life.
6 de abril de 2022
Opinião espontânea
Excellent healing salts and a 5* costumer service
Hi all
I am giving to the Westlab salts 5* BECAUSE:
I bought in one of the Lloyd's pharmacy Death sea salt- a few of them,when I opened one it was something else inside and I contacted the costumes services immediately and explained the whole situation.
Due to covid time they responded late but when we talk through all they apologized for the whole thing, investigate all and send me a set of new salts- new scents which I never even expected.
5* is for the costumer service and care expressed in my case and really nice experience.
My second 5* is for the Dead sea salt
I had a big hand kettle steam burn two weeks ago.
I left to heal completely but then the skin patch became like a big thick rash .
I rubbed the salt into this patch and melted all gently in and soon after I could see all this hardened skin peel off and I have now new skin with no signs of burning.
Really appreciate this salts as containing healing substitutes inside .
Thank you kindly again
Wishing you beautiful year
Naty
16 de fevereiro de 2022
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.