Wetherby Furnishings Opiniões 

2241
TrustScore: 3.5 em 5

3,6

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

if and when the product arrives i might leave a further and better review. I paid £1200 deposit for my pergola 6 weeks ago and have had zero communication since, not even an invoice for the balance,... Ver mais

Classificada 5 em 5 estrelas

Really impressed. Super quick delivery, easy instructions and comes with all parts including screwdriver (although not that strong and had to use own as felt it was losing its bite). couple hours... Ver mais

Classificada 5 em 5 estrelas

Excellent..ordered on Wednesday..arrived Thursday..delivery guy text beforehand ..lovely man carried into house......putting desk together?... instructions are really good .. each peace clearly labele... Ver mais

Classificada 5 em 5 estrelas

Quick delivery, great customer service. Unfortunately desk purchased was a different tone wood than expected (dark oak is no way close to teak). Desk looked of very high quality and was packaged corre... Ver mais

Informações sobre a empresa

Escrito pela empresa

Welcome to Wetherby Furnishings, where we redefine outdoor living with our exquisite range of garden furniture. As purveyors of high-end designs at reasonable prices, we believe that luxury should be accessible to all who seek to transform their outdoor spaces into havens of comfort and style. At Wetherby Furnishings, our philosophy revolves around placing customers at the forefront of everything we do. From the moment you engage with us for advice on selecting the perfect pieces to the seamless ordering process and beyond, our commitment to your satisfaction remains unwavering. We understand that your outdoor oasis is an extension of your personal sanctuary, and we are dedicated to ensuring that every aspect of your experience with us enhances that vision.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(2241)

0 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Zero communication.

if and when the product arrives i might leave a further and better review. I paid £1200 deposit for my pergola 6 weeks ago and have had zero communication since, not even an invoice for the balance, or details of how and when to pay it,
I have tried ringing numerous times and they never answer. 'your satisfaction is our priority' laughable.
I tried emailing, no response, i am beginning to think this is a scam. shocking customer service.

28 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very happy, can't wait for summer 2025!

I couldn’t be happier with my purchase from Wetherby Furnishings. I recently bought a pergola for my garden, and it has completely transformed the space. The quality of the product is outstanding sturdy, beautifully designed, and built to last.

The entire process, from browsing their website to delivery, was seamless. The team was incredibly helpful and answered all my questions, ensuring I chose the perfect pergola for my needs. Delivery was prompt, and the assembly instructions were clear and straightforward.

Now my garden feels and looks much better and I’ve received so many compliments from friends and family. Thank you for exceeding my expectations!

13 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I purchased a pergola with a few blinds…

I purchased a pergola with a few blinds and I am very happy with the quality and service I received

The team turned up last week and assembled the pergola without any issues.

I will be back to purchase some furniture.

15 de novembro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Good products - poor customer sevice

I originally placed an order for a pergola for several thousand pounds. Delivery date arrived and passed. Tried calling, never any answer. Livechat, just got fobbed off "will be dispatched Friday" - wasn't.

Pergola was eventually delivered. Product was missing some components and to be fair they were sent special delivery the next day after contacting them.

Happy with the actual product itself, but would be wary from ordering from this company again. Even recent reviews describe similar experiences so they still need to up thier game on customer service.

11 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Scam company - do not order

1 week has passed since my estimated delivery date. Cannot contact anyone as phone lines are permanently down. Difficult to contact on live chat and when I do get hold of them they say 'you will receive an update today' - nothing every comes. Beginning to think this is a scam company - do not order.

10 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Would recommend

We ordered a Hygge Pergola on the 17th of April with the understanding expected delivery 5th-10th of June.
It arrived on the 6th of June we couldn’t be happier the status of delivery was given 48hrs before then regular updated times of delivery.
My only one niggle with Wetherby Furnishings is that they are very hard to reach via phone their answering machine wouldn’t allow me to leave a message and live chat was hard to reach someone After several attempts Peter from customer service called me back restoring my faith and resolving my query he was very informative and helpful.
Would definitely shop with them again.

6 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

NO DELIVERY NO COMMUNICATION

I have to write this review as I have written 3 emails with no response over a period of 2 months. Used the chat box on the site and the guy (same one every time you use the chat) said he would get someone to phone me “tomorrow” nobody did.
I was meant to get my outdoor furniture by yesterday at the latest and have had zero communication.
The phone number says they are busy with other customers leave a name and number then it cuts out so you can’t leave details.

Shambles

20 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

We were after a fairly large outdoor…

We were after a fairly large outdoor dining table that has a firepit in the middle. Although I did come across a few on other sites, it just wasnt big enough for a comfortable experience I wanted. Came across one sold by wetherby furnishings and delited with our purchase. So far, I haven't had any issues. Very easy to set up and the firepit works flawlessly

30 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Shambles

Still waiting on item. Ordered it four times. Each time it's failed to arrive. No one at company has any clue why and continually ignore My atempts to get information. Shambles of a company.

13 de maio de 2022
Classificada 5 em 5 estrelas

Great company and product 👌

The office desk arrived earlier than expected and well packaged. The desk did not take long to put together and the tools were provided. I previously had a black Piranha desk and went with white this time as it gives the room a bright & airy look. A very practical desk that can be used with other parts tucked in or open at an angle. I would definitely recommend the company and this desk, great buy 👍.

13 de abril de 2022
Classificada 5 em 5 estrelas

Home In Online - Tetra flat pack desk

Item arrived in very short time and well packed. All components were labelled and numbered and corresponded to the instructions. Quite a complicated build - taking my time it took about 1.5 -2 days to finish. Everything fitted and they even supplied a screwdriver which was adequate for most of the fixings. The Tetra is a good sturdy desk for home use and ideal for my purpose.

9 de abril de 2022
Classificada 1 em 5 estrelas

False advertisement BEWARE

First of all One of the worst customer service.
The product state in the picture that the table top is round corner. Thinking of that we have place the order and what we got is completely different. Colour don’t match, square corner, item missing from the box. However as we put the item together we thought we might keep it, but was not happy to pay the price. The seller insisted to send the product back unused but as we put it together we don’t wanted to Waste our time anymore. And also the item is already used and we were very certain that we would not get our money back. The worst company and not very good quality item. Later Amazon Step in and solve the issue. They should be banned from Amazon for false advertisement.

16 de março de 2022
Opinião espontânea
logótipo da Wetherby Furnishings

Resposta da Wetherby Furnishings

Dear Mr Mahmud,

Thanks for your feedback, and sorry to hear that you did not have a good experience when purchasing the Piranha Guppy desk from us. Having reviewed your case, I can see the following issues were raised:

1. The desk sent was reported as not the item purchased. Your initial message to us suggested that you believe you had purchased a corner desk. I can confirm that the Piranha Guppy is not a corner desk, although we do sell over models that do have that format. The photo you later sent to us confirmed that the desk we sent you was indeed the Piranha Guppy you ordered. We did repeatedly let you know that you could return the desk, free of charge, for a full refund if you were not 100% happy with it.
2. You claimed that the item was not as described in the listing. Having again fully reviewed the listing on Amazon, we have not been able to find any text or image that suggests this is a corner desk, but we would be very keen to understand further what part of the listing you found to be misrepresenting the desk you received.
3. You mentioned that there are some crews missing. This can occasionally happen, and we do sincerely apologise for any inconvienece caused. We will always replace and parts that have been delivered damaged or missing, all we require are the part numbers of the affected parts as listed in the assembly guide.

Your review here suggests that you were concerned that we would not provide you with a refund as gather desk was already assembled. Looking at the messages sent to you, although the first message asked that this product be returned unused, further communications only ask the the item be retuned. Having read you messages, where you made it clear that the desk had already been assembled, we still made it clear, in a number of messages, that we would take the item back for a full refund, despite it having been assembled. We will always provide a full refund and pay for the return shipping. If you read the reviews here on Trust Pilot or Amazon, I think you can agree previous customers feel we are a responsible trader. There are no reports from customers returning furniture and then not receiving a refund, so we feel this sentiment maybe have been misplaced.

Should you ever require any further assistance with your order, please do not hesitate to contact us again.

Classificada 5 em 5 estrelas

New desk

Ordered a new desk over Christmas to enable better working from home in the New Year. Their delivery partners failed to pick up from their warehouse and I received a phone call from Home In Online to explain this. Still received the desk a few days later.
Desk is good value for money and easy to construct when following the logical instructions.
Good service and good product, would buy from them again.

7 de janeiro de 2022

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais