Wetherby Furnishings Opiniões 

2241
•
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

if and when the product arrives i might leave a further and better review. I paid £1200 deposit for my pergola 6 weeks ago and have had zero communication since, not even an invoice for the balance,... Ver mais

Classificada 5 em 5 estrelas

Really impressed. Super quick delivery, easy instructions and comes with all parts including screwdriver (although not that strong and had to use own as felt it was losing its bite). couple hours... Ver mais

Classificada 5 em 5 estrelas

Excellent..ordered on Wednesday..arrived Thursday..delivery guy text beforehand ..lovely man carried into house......putting desk together?... instructions are really good .. each peace clearly labele... Ver mais

Classificada 5 em 5 estrelas

Quick delivery, great customer service. Unfortunately desk purchased was a different tone wood than expected (dark oak is no way close to teak). Desk looked of very high quality and was packaged corre... Ver mais

Informações sobre a empresa

Escrito pela empresa

Welcome to Wetherby Furnishings, where we redefine outdoor living with our exquisite range of garden furniture. As purveyors of high-end designs at reasonable prices, we believe that luxury should be accessible to all who seek to transform their outdoor spaces into havens of comfort and style. At Wetherby Furnishings, our philosophy revolves around placing customers at the forefront of everything we do. From the moment you engage with us for advice on selecting the perfect pieces to the seamless ordering process and beyond, our commitment to your satisfaction remains unwavering. We understand that your outdoor oasis is an extension of your personal sanctuary, and we are dedicated to ensuring that every aspect of your experience with us enhances that vision.


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3,6

Aceitável

TrustScore: 3.5 em 5

2 mil opiniões

5 estrelas
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3,6

Todas as opiniões

(2241)

0 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Great desk.

Great, and easy to assemble desk. Lovely, professional design gives extra attention to "cable management" with the metal trays across the backs of each desk (L shaped desk). The legs give it an extra flair, with the curved and sleek design.

Assembly is easy, but I'd suggest two people and more than an hour or two in your day. The tools are good, but sometimes the screwdriver is hard for some of the awkward angles that need to be reached.

The tower tray (separate from the desk, that sits beneath) is a little small to fit a customized tower, so it's rendard useless for us, but the desk is definitely wide enough for it to sit - which is another reason why we chose this one. The corner attachment is good, a little smaller than expected, but, the cat enjoys it!

The delivery was swift and earlier than expected. Came in two boxes, that was well packed - with no damage.

I have it 4 instead of 5 stars due to the small tower tray and small corner shelf. But, the desk is great qualify and sterdy. Great for a home office.

16 de dezembro de 2020
Classificada 1 em 5 estrelas

Unhappy customer

I was not happy with this as when ordered it was in stock on the 14/11/20. I was offered delivery for the Tuesday 17/11/20 but I was busy that day so asked for Thursday 19/11/20.
I got a email 18/11/20 from DPD that my delivery was on schedule for the next day. Then I received on the day of delivery telling me that my order was cancelled as they were out of stock. Why leave it to the day of delivery not when I ordered and paid for it. I then had to wait again for full refund to try look again somewhere else. So 2wks later I get refund and very disappointed with not getting item ordered. Won't shop with this company again.

If I had been told on the day of order or even the day after that it was out of stock I would of understood.

24 de novembro de 2020
logótipo da Wetherby Furnishings

Resposta da Wetherby Furnishings

Hi Kim,

Thanks for your feedback and apologies again for the issues you had with this order. This was a case of multiple failures and is something we have learnt from. Our processes have already been improved to prevent this rare event from happening again.

To explain, our warehouse management system contained an error that suggested that we had one unit of this desk left when you purchased it. It was not until the day prior to delivery (18th) that our warehouse staff discovered this shortage when they came to send it to you. The second failing is that you were not informed of this situation until the following morning (19th), which was the day you were expecting delivery. Neither of these situations should have occurred and we are sincerely sorry for this.

Regarding the refund, I have checked our systems and can confirm that we processed a full refund to the card you paid with at 09:11 on the 19th, so we are not clear on why you are reporting that you had to wait two weeks for this refund, especially when the 19th of Nov is actually less than a week ago today.

Lastly, we totally understand that you feel disappointed that you did not receive the desk you ordered. We are truly sorry about that, and for the delay in informing you of the shortage.

Kind Regards,
Home In Online

Classificada 3 em 5 estrelas

Reasonable price and product

Reasonable price and product, however assembly was not easy in the slightest. Half the pre-drilled holes were not drilled through, most of the holes did not appear wide enough to accommodate the provided screws, and ALL the screws required a powerful drill to ensure they were screwed in far enough for the product to hang together without the heads of the screws getting in the way. The screwdriver provided was some use, but was only sufficient to get the screws in a fraction of the way.

One of the drawers did not fit together as the bottom of the drawer was wider than the grooves it was supposed to fit into, so had to sand the drawer bottom to make it fit.

On the plus side, the instructions are superb and very easy to follow.

15 de novembro de 2020
logótipo da Wetherby Furnishings

Resposta da Wetherby Furnishings

Hi Norma,

Thanks for your feedback and are grateful to hear that you found the assembly guide so clear, but are concerned that you had issues with the assembly. It is odd that some of the holes were not sufficiently drilled, but please bear in mind that some holes are deliberately drilled as pilot holes so ensure that the screws give sufficient purchase on the wood. This ensures a stable build once finished. Although we do include a screw driver for assembly, in some cases it may be easier to use screw driver with a longer shaft if you have one. This will give increased torsion, making it possible to fit screws with less strength.

We are particularly worried to hear that the lower drawer didn't fit. This suggests that it may not have been assembled so that the joins were fully closed. Once assembled correctly there should definitely be no need to make any modifications to any part of this desk.

If you have not done so already, we recommend that you contact us at info@homeinonline.com, including some photos of the problem so that we can advise further and, if required, replace any faulty parts. The most important thing for us is that you end up with a desk you are completely satisfied With.

Kind Regards,
Home In Online

Classificada 5 em 5 estrelas

Great experience

Great experience. 2nd time purchasing one of their products. I had a code which wasn't working (refer a friend via website) and emailed them. They said to place the order and send the details for 10% refund as could not figure out why it wasn't working. They did just that.
Received via courier. Had a message and a timeslot. The blessed drivers bring the heavy packages single handedly up 3 half flights to my flat door.
I just made it last night. All pieces present and labelled well. Extra screws etc provided. The lil screwdriver is cute and useful. It took me less than 2 hours to build the peacock desk myself. Only needed help lifting n moving it when it was complete. The lil white things on feet come out when i moved it on my carpet. That's the only improvement i could suggest. It's a solid piece just like other item previously purchased via ebay. Well pleased and would come back again. Warranty for peace of mind too.

13 de novembro de 2020
Classificada 5 em 5 estrelas

Excellent customer service and perfect desk

Really good quality desk delivered as promised. Unfortunately, we noticed a small chip on the desk top when it was assembled. This was immediately rectified and a replacement desk top was promptly despatched. Excellent customer service - thank you so much

27 de outubro de 2020
Classificada 5 em 5 estrelas

Lovely product at a good price

Lovely product at a good price. We had a part missing but the customer service via email was fab. Missing shelf was dispatched within 24 hours.

Really impressed and would recommend.

27 de outubro de 2020
Classificada 5 em 5 estrelas

Very pleased

Excellent..ordered on Wednesday..arrived Thursday..delivery guy text beforehand ..lovely man carried into house......putting desk together?... instructions are really good .. each peace clearly labeled..but still took 4 hrs to build...it is a very sturdy desk and definitely would order again .

24 de outubro de 2020

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