We've Got The Key Opiniões 

I locked my key in my boot and I had no spare key. One locksmith from a company came and couldn't open my car. Called WGTK and from the caller to Connor the locksmith, I had fantastic service. My car was difficult to open due to the make and year of the car. Connor got my car opened fairly quickly. Very courteous. Highly recommend WGTK

Locked my keys in my car whilst on holiday.
Called We've Got The Key and greeted by helpful and courteous call handler
Very impressed with the prompt arrival of Dan - again, polite, courteous and knowledgeable.
Impressed with the reasonable price!

We got a key copied and in the end the job was done well by the technician. However, this took us three appointments after two no shows and we've got the key didn't contact us either time to let us know that they were cancelling the appointment.

Prompt service and very professional.
The call handler and representative who visited were very friendly and efficient.
Thank you for sorting out my car key!

Recommended to me by the RAC who suggested it was a possibility that they themselves may have to damage paintwork or the door itself to get it open. Locksmith turned up within 2 hours & picked the lock in a couple of minutes. Job done, 1st Class. Only thing is I thought it a bit pricey at £133 but on reflection the service was so good that if it happened again I would use them again.

Very good communication turned up on time and got the job done quickly

AVOID THIS COMPANY. THEY RIP YOU OFF!!!!

very poor service from we have the key, i called the RAC on Sunday due to loosing my car keys they put me through to this company. I did advise this was urgent but they then advised me they could not get someone out to me until the following day in the afternoon, i completely understood it would be more difficult on a Sunday so i agreed and paid for the service before the work was done. The person i spoke to advised me there would be a cancellation fee but did NOT advise me how much it would be or any other details and the person i spoke to i found quote rude with his tone of voice.

I called a few hours later i called back to cancel as i had found a spare key that i didn't realize i had and was advised they will cancel but there would be £125 cancellation fee which is ridiculous, if this was explained to me properly i would have never agreed to use the service in the first place! i have never known a company to charge a fee for work that was not carried out. this is day light robbery for work that was not carried out and I'm appealed they can even charge this. I WOULD AVOID. Lack of commutation from the customer advisor. quick to take your money!!

This company go over and beyond and were very accommodating with me as my Mother had recently passed. They sorted the issue and all my locks are working perfectly so i would definitely recommend them and thank you for bearing with me

Thought I lost my key the team was very helpful when on the phone was very quick turn up and cutting the key staff was very friendly Brilliant support from the team when the locksmith turned up would recommend to anyone would use the team again thank you very much

Very disappointing experience. I paid £408 for two replacement keys and was originally told the work would be completed within 2 days. After waiting, the appointment was delayed by another 4 days, leaving me without use of my car for a total of 7 days.

To make matters worse, on the day they were finally due to come out, they cancelled the appointment altogether and left me stranded with no vehicle and no solution. Poor communication, missed commitments, and a complete lack of consideration for the inconvenience caused. I would not recommend this company based on my experience.

Jamie, fixed in 20 min, good job thank you.

I had a great experience. The staff were very friendly and helpful and I got my key as soon as was possible. Liam the locksmith was brilliant. Came and sorted my key at my address. Brilliant!

The man on the phone was very helpful and explained the process in a professional manner. When the technician arrived he too was professional and friendly

They explained how they would help me and the locksmith was excellent and efficient. Brilliant service. Thank you 😊

We’ve Got Keys was the locksmith provider appointed under my Esure Key Cover policy.

The overall experience was mixed. A large portion of the delays initially stemmed from Esure’s lack of clarity and understanding around how key loss claims should be handled under the policy. Despite first reporting the lost key on 05/05/2026, the claim was not properly progressed to We’ve Got Keys for some time.

However, part of the delay also appears to have arisen from We’ve Got Keys directly. I contacted We’ve Got Keys myself on 06/05/2026 and spoke with an agent named Molly, who advised that the matter would be logged and that I would receive a call back the following day. Unfortunately, no call back was received and the claim had not actually been logged on the system.

When I later spoke with another colleague, I was advised that this may have been because the original call was made during the evening and had gone through to customer service rather than claims. However, given this is promoted as a dedicated 24-hour support line, I would still have expected the matter to at least be properly recorded and handed over internally for action, which it was clearly not.

The experience changed significantly once I was finally connected with Chika on 18/05/2026. He was the first person throughout the process who genuinely listened to my concerns without interruption, understood the situation fully, and took ownership of progressing the matter correctly. Chika was patient, knowledgeable, professional, and proactive throughout, and it was ultimately because of his assistance that the claim was finally handled and progressed properly after weeks of confusion and delays. Dan was also very helpful throughout the later stages of the process.

There were also some issues with automated text communications not being received, meaning I had to proactively chase updates myself. Once raised, alternative communication methods were noted on the file.

The attending locksmith, Mark, was excellent. He arrived promptly, was professional throughout, and replaced and programmed the new genuine key in under 30 minutes.

From the point the claim was finally properly logged and progressed on 18/05/2026, the matter was resolved by 22/05/2026, which was a reasonable turnaround. Charges were explained clearly, and following the insurance contribution I only needed to pay £96 towards the genuine replacement key.

I phone three days ago to report a lost car key and was promised a call back three times but these calls didn't materialise . I hardy consider them an emergency key replacement Company

Weekend away to Liverpool from South Wales and the morning we leave the driver locked the keys inside the van….mortified as you can imagine and all tired and wanting to be home… We called We’ve got the key and had someone with us within 30 mins do the call and we were on our way home within 45 mins from calling them. Polite, quick and easy we would all use again…

Guy came on Bank Holiday Sunday and sorted me out with 2 working keys in 30 minutes (I had lost one of them). He was a little late but then he had been to North Wales and then Macclesfield on a Bank Holiday Sunday!

Brilliant service from start to finish. Friendly, helpful, and efficient throughout. I’d definitely use them again and highly recommend them.

Booked a call out but cancelled around 2.5 hours before the scheduled time. I also contacted them multiple times to confirm cancellation,

No engineer attended and no service was carried out, however I was still charged £60.

I understand there is a cancellation policy, but in my opinion this fee is disproportionate given the amount of notice provided and the fact that no work was completed.

Communication was also slow when trying to resolve this,

Overall, not a great experience and something to be aware of before booking.