We've Got The Key Opiniões 

Resposta da We've Got The Key

2/05/2026

Dear Gary,

Thank you for your feedback. We’re sorry to hear you feel this way about your experience.

To clarify, our locksmith successfully gained access to your vehicle during the initial visit. After the technician had left and proceeded to another job, you contacted us again to advise that the vehicle had been locked a second time. This was because the door had been shut after we left by yourself, which resulted in the vehicle locking again. At this point, you were already aware that the vehicle had a flat battery, which was a contributing factor.

As a result, a reattendance was required, which involves additional call out time and labour. The fee quoted for returning was in line with this, and in fact was heavily discounted given the time of evening.

We have also reviewed the call recordings and can confirm that our staff acted professionally throughout. We do understand that this was a stressful situation, however the need for a second attendance and associated cost was due to the vehicle being relocked by you shutting your door after the initial successful entry.

We appreciate your feedback and are sorry the experience did not meet your expectations.

We’ve Got The Key

Resposta da We've Got The Key

2/05/2026

Dear Anna,

Thank you so much for your kind review. We’re really pleased to hear you found our team quick to respond, friendly, and helpful.

We really appreciate your support and are glad you would choose to use us again in the future.

We’ve Got The Key

Resposta da We've Got The Key

23/04/2026

Dear Patricia,

Thank you so much for your kind review! We’re really pleased to hear you had an excellent experience from your initial call right through to receiving your new key.

It’s great to know the team’s professionalism and courteous service made a positive impression, we’ll be sure to pass your feedback on to everyone involved.

We really appreciate your support and are always here if you need us again.

We’ve Got The Key

Resposta da We've Got The Key

23/04/2026

Dear Max,

Thank you so much for your great review and for taking the time to share your experience. We’re really pleased to hear you found the service excellent throughout.

We appreciate your honest feedback regarding pricing, while we always aim to remain competitive, we understand that urgency can sometimes be a deciding factor when a quick solution is needed.

We’re glad we could get you sorted quickly when it mattered, and we really appreciate your recommendation. If you ever need us again, we’re always here to help.

We’ve Got The Key

Resposta da We've Got The Key

23/04/2026

Dear Mr Hughes,

We’re sorry to read your comments and that you feel this way about the service you received. However, we’d like to clarify a few points regarding your booking.

A replacement key had already been dispatched to you directly as part of your job to speed the process up. When you later advised that you had found your original key, we asked for the supplied key to be returned so it could potentially be reused. This is standard practice where possible.

At the time of booking, you were also made aware of the £120 cancellation fee, which applies once services have been allocated to a job.

In relation to the delay you experienced, this was due to incorrect contact details being provided to us by the referring party, which meant we were unable to reach you promptly to progress or update you as intended. Once this was resolved, we booked you in for as soon as possible.

We do not recognise the description of our team’s conduct, as we always aim to communicate professionally and respectfully with all customers.

We’re sorry that your experience has left you dissatisfied, but we believe it’s important to present an accurate account of what took place.

We’ve Got The Key

Resposta da We've Got The Key

23/04/2026

Dear Peter,

Thank you so much for your wonderful review! We’re really pleased to hear we were able to get you back into your car quickly and safely.

Demi will be especially happy to hear your kind words, she always goes above and beyond to help, and it’s great to see that recognised. We’ll also pass your thanks on to the technician who attended.

We really appreciate your recommendation and are always here if you ever need us again.

We’ve Got The Key

Resposta da We've Got The Key

23/04/2026

Dear Court,

Thank you so much for your kind review! We’re really pleased to hear you had a great experience and that Demi was able to help you. She’ll be delighted to hear your feedback.

We really appreciate you taking the time to leave a review and your support means a lot to the team. If you ever need us again, we’re always here to help.

We’ve Got The Key

Resposta da We've Got The Key

23/04/2026

Dear Mrs Williams,

Thank you for your feedback, and we’re really sorry to hear about the delay you experienced on the day. We completely understand how frustrating it must have been to wait longer than expected, especially in that situation.

We’re glad to hear that Jed attended and resolved the issue quickly once on site, but we do recognise that the overall waiting time fell short of what was initially advised.

As a gesture of goodwill for the inconvenience caused by the delay, we have already issued a £44 partial refund to you as discussed with our complaints team.

Thank you for taking the time to share your feedback.

We’ve Got The Key

Resposta da We've Got The Key

23/04/2026

Dear Mr Leonard,

Thank you for your feedback. We’re genuinely sorry to hear about your experience and fully understand your frustration regarding the appointment and communication on the day. This is not the level of service we aim to provide.

We reviewed the situation and a full refund has already been processed back to you upon the mistake being noticed. We hope this helps to put things right following the inconvenience caused.

Following this case, we’ve also reviewed and revised our internal process to help ensure clearer communication and better handling of similar situations moving forward.

We appreciate you taking the time to share your comments, as it helps us improve our service.

We wish you all the best.

We’ve Got The Key

Resposta da We've Got The Key

23/04/2026

Dear Nige,

Thank you so much for your amazing review!

We really appreciate your kind words about our team and service, it’s great to hear that everything was handled promptly and professionally, and that the issue was resolved quickly for you.

We’re also glad you mentioned the refund. We always aim to be fair and transparent with our pricing, so if a job takes less time than expected, we make sure our customers benefit from that too.

Your recommendation means a lot to us, and we’re always here if you need us again in the future.

Thanks again,
We’ve Got The Key

Resposta da We've Got The Key

23/04/2026

Good afternoon,

We’re sorry to hear about your experience and that you didn’t receive a response to your email enquiry. We understand how frustrating that can be, especially when you’re trying to get in touch for assistance.

Thank you for bringing this to our attention. This has already been raised with our team and we are currently reviewing and revising our internal processes to ensure all customer enquiries are handled and responded to in a timely manner moving forward.

We appreciate your feedback, as it helps us identify where improvements are needed.

We’ve Got The Key

Resposta da We've Got The Key

25/03/2026

Dear David,

Thank you so much for your kind review!

We’re really pleased we could help you out quickly after losing your ignition key, and it’s great to hear the updates kept you reassured while you were waiting. We’ll also make sure your feedback is passed on to the engineer, he’ll be glad to know his professionalism and helpful approach made a difference.

Hopefully you won’t need us again, but if you ever do, we’ll be more than happy to help.

Thanks again for choosing us!
We've Got The Key.

Resposta da We've Got The Key

25/03/2026

Dear Mr Scriven,

Thank you for your great review!

We’re really pleased to hear you found our service fast, efficient, and friendly, all at a reasonable price, that’s exactly what we aim to deliver every time.

We truly appreciate your feedback and thank you for choosing us!
We've Got The Key.

Resposta da We've Got The Key

25/03/2026

Dear Stacey,

Thank you for your great review!

We’re really pleased to hear you experienced excellent communication and friendly service both over the phone and in person. That’s exactly what we strive for, so it’s fantastic to know we delivered.

We truly appreciate your recommendation, thank you for choosing us!

We’ve Got The Key

Resposta da We've Got The Key

25/03/2026

Dear Martyn,

Thank you so much for your fantastic review!

We’re delighted to hear you received a 5-star professional service from start to finish. It’s great to know our team made such a positive impression—from the initial call where everything was clearly explained, to the live tracking updates and communication from the locksmith on the way.

We’re especially pleased that the job was completed quickly and efficiently, and that both members of the team provided excellent customer service throughout.

Thank you for your recommendation and for choosing us—we really appreciate it!

We’ve Got The Key

Resposta da We've Got The Key

25/03/2026

Thank you for your great review, Jason!

We’re really pleased to hear everything ran smoothly from booking through to completion. It’s great to know Chris arrived exactly when expected and provided a friendly, down-to-earth service while getting your VW Caddy sorted quickly.

We’ll be sure to pass your kind feedback on to him, he’ll really appreciate it.

Thanks again for the recommendation and for choosing us!

We’ve Got The Key

Resposta da We've Got The Key

25/03/2026

Dear Mr Andrews,

We’re very sorry to hear about your experience and understand how frustrating this must have been, especially given your circumstances.

On this occasion, the attending locksmith unfortunately overran on a previous job, which meant they were unable to reach you as planned. As soon as we became aware of this, we contacted multiple alternative locksmiths in an attempt to arrange a same-day solution for you. Unfortunately, due to limited availability in your area, we were unable to source another technician at short notice.

Given this, we made the decision to issue a full refund. We appreciate that refunds can take several working days to appear depending on your bank, and we apologise for any concern caused while this is processing.

We are truly sorry for the inconvenience and the lack of communication you experienced. This is not the level of service we aim to provide, and we will be reviewing this internally to prevent a recurrence.

Kind regards,
We've Got The Key.

Resposta da We've Got The Key

25/03/2026

Dear Mr Bommert,

Thank you for your fantastic review!

We’re really pleased we could help you regain access to your vehicle, especially in a tricky situation with a lock that hadn’t been used in years. It’s great to hear Liam’s persistence and dedication paid off, particularly after making such a long journey to assist you.

We’ll be sure to pass your kind words on to him, he’ll really appreciate it. We’re glad we could get you back on the road with minimal disruption.

Thanks again for choosing us!

We’ve Got The Key