We've Got The Key Opiniões 

The key supplied does not function properly.
The locksmith that came out did not have the tools to program a Ford key by his own admission. The result? I have a key that sometimes I have to press three times to open the driver's side passenger door and more than four times to open the passenger door, devaluing my car. He tried to tell me that he prefers this and has it on his van, ridiculous. I am now considering my legal options in light of their management's arrogance and refusal to refund even in part, and ultimately their refusal to comply with consumer law. They even attempting to refer me to the FCA. They are not accredited by the FCA obviously, you will need to seek independent legal recourse which I might do out of principle when I have time. Or, you know, just choose another company ... your call.

Referred to this company by RAC breakdown cover as I locked my keys in my car boot.

Initially they were very quick to contact me and told me that a locksmith would be out to see my car by late morning/noon.

Noon comes and goes and my husband has stayed home from work with my car to ensure someone is in whilst I'm at work.

By 4pm still no locksmith.

My husband tried to call their customer service line and was on hold 45 minutes without getting through.

He tried to ring again later and got through to someone who said they would check what was happening with my job. We are still on hold now waiting for an update and it's been over half an hour.

Ridiculous for a company that has a repetitive hold message saying they are a "trusted partner" who are "reliable", "committed" and deal with things "promptly."

You can't even cancel the job and get a quicker and more reliable company to come out as their cancellation fee is the full amount of the job. That's £120 down the drain when they refuse to send someone out despite guaranteeing a time.

Absolutely horrific company with no customer service to speak of.

If you're with the RAC don't bother calling them to report a lost or broken key and just go straight to a local company, you'll be miles better off.

Partner called rac they sent her to this company told her pay 150_00first once paid assured her they would attend asap 4.5 hours in the pouring rain still no response and told locks smith was in way from one area then said he was in another area no call back absolutely disgusting irresponsible to leave a woman with health conditions waiting in the pouring rain, the rac should also take responsibility for aligning and telling clients to use this failure of a company. And they charge almost the complete call out fee if you cancel which is totally excessive and they can also make you wait unless they cancel to get a refund!

Control room very helpful and efficient. Gave good clear answers to any questions.
Technician texted to say he was on his way, turned up on time, didn't mind waiting few minutes for me. Again very helpful and efficient.
Excellent service highly recommend.

Fantastic, quick and professional service.

When my car was broken into the company were initially very responsive and helpful via WhatsApp. They informed me that they needed to order a part for the car which would cost £300 and take 2-3 days. They organised for an auto locksmith to come out to fix the vehicle. Unfortunately the locksmith was not sent photos of the car and could not provide enough information about the extent of the damage when he assessed the vehicle. He informed me that he would discuss the damage with colleagues and provide a further quote for the repairs. My WhatsApp messages went unanswered after that and I was told by another mechanic that the part I paid for was a rip off and I could have sourced it much cheaper online.

Disappointing service - promises not kept. Paid for someone to attend my car and key within 24hrs to 48 hrs - but unfortunately that hasn't happened. I must express my disappointment. Had I known the accurate timescales, I probably would have taken my business elsewhere.

Fantastic! Ten out of ten for this great service while I was in Suffolk, England. Dave was absolutely first class and reached me in record time. My kia soul car keys had been snapped in half, Dave programmed two new keys for me in record time- in the pitch black dark and during a gale! He was informative and highly impressive, had perfect customer care skills and really knew his business inside out. I'm thoroughly delighted with this company and found Dave and the call centre operator really professional. This is an invaluable and unbeatable service from a company that is clearly very highly organised and well run. Thank you!

I work for a van hire company in Croydon that often uses Weve Got The Key. I've never had a bad experience!! Massive shout out to Demi who ALWAYS goes above and beyond to keep our vans on the road. Thank you!!!

Had a previous review but couldn't access my account to update it - After more clarity, The locksmith that came out (John) was very kind and supportive, and managed to get my key programmed and got my car back up and running.

The only issue I had here, was a few things mentioned in my previous review, however, this was the fault of head office/head locksmith sending out the incorrect part to the locksmith, which caused two weeks delays.

I'd like to commend John for doing everything he could, and ultimately, getting my wee car back up and running,

Made a claim Sunday PM, wasn't confirmed until Monday midday. Was told they'd be with me Tuesday. Tuesday was a no show, had to call them to find out. Then had it confirmed twice they would be with me Wednesday, once by phone and once by text. Another no show on Wednesday, I had to call them myself to find out they wouldn't be coming again. Now saying they won't be with me until the Friday. Tbh I have no faith they will actually show up on Friday, I guess time will tell. Slowest key recovery ever.

Can't reply so editting. Your locksmith said I was lying and that there was no broken key and it was a issue with a different component that you could fix for £700. A couple days later I pulled the key fragment out myself, with a pair of pliers that I purchased for about £2 it's worth noting, then had a local locksmith cut and code a new key.
Your locksmith also left my car unlocked on the main road, kept a copy of the key he cut for my vehicle (left site with it), and also had opened my boot and left some of my belongings on the floor in the road.

Super friendly and helpful customer service.

Very impressed with the service. The mechanic arrived promptly and opened the car so quickly. We were back on the road within an hour of phoning. Also appreciated the excellent communication showing the tracking and vehicle info as it made its way to us. Well done and thank you!

Where to begin: So my scenario was an "All keys lost situation" which was reported over two weeks ago. I was given an engineer attending date (12.10.25) the locksmith came out, spent like 3-4 hours getting a new lock and key but failed to program the key.

Apparently he couldn't finish as he wasn't given enough time to carry out the works and had to leave the job without finishing. I phoned up to see what's going on and apparently he was ill equipped foe the job and wasn't given the correct parts to get to the immobiliser. I was then given a date a week away ( today - 19th October) and after the " Head Locksmith" issues the required parts, turn out it was the wrong part and after spending a FURTHER three hours battering my cars dashboard with a hammer ( video proof) the job failed again. Wasted two weeks of my time, absolutely abysmal service, contact centre folk telling me different things and now I'm hunting for more reliable services to fix what this incompetent company can't do. The amount of money wasted and stress caused is a joke.

Today the engineer did try and failed, I commend him for that and I know this isn't on him, but this company is trash, and don't bother commenting with your usual robotic copy and paste responses, you failed to carry out works and caused alot of hassle. Now after you wasted my time i now need to waste more time finding another company to do so.

Use these guys for simple, caveman level jobs, for anything more complex, go elsewhere as I was informed they issue their locksmiths 90 minutes per job.

Bloody joke.

I had lost my key so called RAC(used by sheilas wheels) whom put me through to this company. I called at 4PM which was too late for them to arrange someone but following morning at 9am I received a call from we've got the key and arranged a time slot for 12 till 4. The gentle man came at around 12 and made a new key for my vehicle also coded the spare key I had. 5 star service. Also I would recommend having a key cover its only a small add on insurance policy but saves a lot of money if the car key is lost.

Had van key cut off stan was excellent service,reliable quick to come out friendly would definitely recommend

DO NOT TRUST THIS COMPANY - TAKING ADVANTAGE OF PEOPLE IN SHOCK/STRESS

A couple of months ago, my car key failed. I was in a lot of stress as I was supposed to be going to work at my new job, so I was panicking that I would be late. I phoned the RAC, and explained that I had called a local locksmith, who kindly came to help but was unsuccessful.

The RAC then recommended that I speak to someone from we've got the key, who called me and told me that they could send someone out who could definitely get into the car - even if they had to smash a window / damage the car. I wanted to avoid this as much as possible, they also were charging a £168 fee which you had to pay there and then.

I didn't have time to think and I tried to ask different questions, but I felt like the man on the phone was really pressuring me into just paying - he also told me it would be a 2 hour wait for a locksmith and that he would be in contact with me (but didn't give me a contact for them).

After panicking and paying, I realised I had made a mistake and asked the RAC to send someone out (for free), which they did and he managed to get the car open - all of the advice I was given was false, and a money-making scheme.

The locksmith on the phone was lovely, and he had just been finishing off his last job when he called me. I told him I had managed to get into the car, and he said that it was no issue, and he would try and get me a full refund as I hadn't wasted any of his time (he hadn't even got in his van yet).

I then didn't get contacted from the company for several weeks, and had to find a way to contact them so I could enquire about the refund. Apparently they had "forgotten" to call me and informed me that I couldn't get a refund. I think this is disgusting and it is so typical of a big corporation.

Any local locksmith would have been decent, whereas this company are money-grabbing. The sales team are awful, he never gave me the option of taking a couple of minutes to think about it, and I felt forced into paying the money - and had no way to call them back after I had or I would've cancelled it straight away.

I wrote a formal complaint to the company, but didn't get a result. They came back with a ridiculous response.

I didn't have the money in order to afford this, plus having to get a new set of keys and paying for multiple locksmiths labour - I am a young woman, and I. think its disgusting people will take advantage of others in shock/stress.

Avoid this company at all costs, and stick with local locksmiths instead.

Wasted an hour waiting to speak to someone over 3 phone calls, gave post code and registration. Company gave price, when I agreed job, went from 380 plus vat to over 500 plus vat, and couldn’t do job 4-5 days time ‘at the earliest’ Called a local company who could do it in 2 days for 200. I rest my case.

Good afternoon,

I wish to formally express my utmost disappointment with the service I received from your company. It was, without doubt, one of the worst experiences I've ever had. The claim that you have a key is utterly laughable. I contacted your company and was assured someone would attend to me the following day. I waited with my vehicle for over 16 hours, having lost my keys, which was very inconvenient.

Despite this, the engineer sent was not competent and clearly did not know what he was doing. I had previously used the same engineer personally and had to call him again to my vehicle, only for him to fail to complete the job. To make matters worse, you then sent the same individual out once more and charged me a £120 cancellation fee, which I am now disputing with my bank.

Your customer service team has been thoroughly poor and showed no regard for me as a customer. I cannot recommend your company at all; it seems you are merely brokers looking to rip people off. I advise others to contact companies directly, as they are far cheaper and more reliable.

Your lack of care and professionalism has been utterly disappointing. 😠🚗🔑

Kind regards.