Entered a bottle for sale. Bottle sold for £45. Buyer defaulted on payment. Whisky.Auction re-entered bottle at next sale (two months later) when bottle sold again, but for £26. They still charged a s... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Stayed in two days running to receive Royal Mail Parcelforce unsuccessful promised delivery. Then several more unsuccessful attempts when I was away. Parcelforce tracking system inadequate. Sends "... Ver mais
A empresa respondeu
5-star efficiency at every stage. Consistently prompt, personal, informed responses. Estimated proceeds at lower end of YOUR expectations comfortably exceeded MY hopes! Then you went better tha... Ver mais
A empresa respondeu
Great first experience. I have used one other auction site which is also good but I like the way this one defines the auction end as well as provides real time visibility of the auction count down. Pr... Ver mais
A empresa respondeu
Informações sobre a empresa
- Leilão online
- Loja de bebidas alcoólicas
- Loja de lembranças
- Loja de licores
- Grossista de bebidas alcoólicas
- Loja de vinhos
Escrito pela empresa
Whisky.Auction is a leading online auction platform for whisky, spirits, wine, miniatures and alcohol memorabilia. Run by a knowledgeable team of whisky and spirits experts with a passion for the product, we host a monthly whisky and spirits auction, as well as fine wine auctions and miniature and memorabilia auctions at least once a quarter. Customers can visit Whisky.Auction to receive free valuations on bottles from our valuations team and to buy and sell with our simple to use platform. Our London based customer services team is always on hand to help with any questions or guidance our customers need to make full use of our auction platform. We can collect your bottles for auction, or customers are always welcome to visit us at Elixir House to drop off and meet the team in person. Our global auction platform gives whisky, spirits and wine enthusiasts the chance to buy bottles only available in other markets, while our business offer allows whisky, wine and spirits businesses to buy old and rare bottles and sell surplus stock. Our global audience ensures we achieve some of the best prices in the auction market. Register now to buy and sell with our leading online auction platform, Whisky.Auction.
Informações de contacto
Elixir House, NW10 7SF, London, Reino Unido
- +44 (0)20 8838 9381
- info@whisky.auction
- whisky.auction
4,6
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Not the best experience
Entered a bottle for sale. Bottle sold for £45. Buyer defaulted on payment. Whisky.Auction re-entered bottle at next sale (two months later) when bottle sold again, but for £26. They still charged a single entry fee (£6) which I think should have been waived completely, and also charged seller's commission. Naturally very disappointed to have received less money after their buyer defaulted, and with no meaningful compensation at all.
24 de julho de 2026
Opinião espontânea
Resposta da Whisky.Auction
Hi JJ,
Thank you for your feedback. We're sorry to hear you're disappointed with the outcome.
Had you contacted us before approving your seller order, we would have been happy to discuss your concerns and see whether there was anything further we could do to assist. As it stands, you approved your seller order earlier today, confirming that you were happy for it to be processed.
If you had been unhappy with the charges or the settlement, we would always encourage opening a dialogue with us first. We're happy to review concerns and explain the process, and where appropriate, explore what options may be available before payment is finalised.
Kind regards,
The Whisky.Auction Team
Very smooth and efficient service
3 de julho de 2026
Resposta da Whisky.Auction
Hi Simon,
Thank you for your kind review! We're delighted to hear you found our service smooth and efficient. We really appreciate your feedback and look forward to serving you again in the future.
Kind regards,
The Whisky.Auction Team
Great company 😉
29 de junho de 2026
Resposta da Whisky.Auction
Hi Marcin,
Thank you for your kind words and for taking the time to leave a review! We're delighted to hear you think we're a great company. We truly appreciate your support and look forward to continuing to provide you with excellent service.
Kind regards,
The Whisky.Auction Team
You can talk with an actual employee, not in a remote country, who could properly deal with question.
The first person to answer the 'phone, Naina , was interested and able enough to deal with the querie.
Very rare these days. with all of these remote firms .
9 de junho de 2026
Opinião espontânea
Resposta da Whisky.Auction
Hi SW,
Thank you for your kind feedback. We really appreciate you taking the time to share your experience.
We’re delighted to hear that your query was handled efficiently and that you were able to speak directly with a member of our team.
Providing knowledgeable, personable service is something we truly value, so it’s great to know this made a difference in your experience.
We’ll be sure to pass on your comments to Naina, she’ll be pleased to hear your feedback.
Thank you again for your support, and we look forward to assisting you in the future.
Kind regards,
The Whisky.Auction Team
The team always deliver
The team always deliver, everything’s so well organised the updates and of course the 24 hour delivery it’s faultless every time. 5*s
3 de junho de 2026
Resposta da Whisky.Auction
Hi Mr Beaumont,
Thank you so much for your lovely review.
We're delighted to hear that you've had such a consistently positive experience with our team. Delivering a well-organised service, keeping our customers informed with regular updates, and maintaining our 24-hour delivery promise are all things we take great pride in.
Your kind words mean a lot to us, and we truly appreciate your continued support. We look forward to serving you again soon!
Kind regards,
The Whisky.Auction Team
Resposta da Whisky.Auction
Hi Armin & Martin,
Thank you for your kind feedback. We are glad to hear you are happy with our service.
Your support means a lot to us. We look forward to serving you again soon.
Kind regards,
The Whisky.Auction Team
User friendly auction site
User friendly auction site, competitive shipping cost and prompt delivery.
3 de junho de 2026
Resposta da Whisky.Auction
Hi Chai,
Thank you for your positive review! We're delighted to hear that you found our auction site user-friendly and were pleased with our competitive shipping costs and prompt delivery service.
Providing a smooth bidding experience and reliable shipping is a top priority for us, so it's great to know we met your expectations. We appreciate your support and look forward to serving you again in the future!
Kind regards,
The Whisky.Auction Team
Slow customer service and poor knowledge
I took two bottles to whisky.auction. One bottle was quite unique and needed some research done. After weeks and weeks of chasing they told me they could not verify one of the bottles so didn't want to sell it. I waisted so much time and money chasing them. I then contacted Whisky Auctioneer (a much better company) and they researched it, valued it and then sold it in a few days for a great price.
1 de maio de 2026
Opinião espontânea
Resposta da Whisky.Auction
Hi David,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. As part of our commitment to both buyers and sellers, we apply strict verification standards to the bottles we list. In cases where we are unable to verify a bottle's provenance or authenticity to the standard required by our specialists, we must proceed with caution and, where necessary, return the bottle rather than offer it for sale.
We discussed our concerns regarding the bottle when it was initially dropped off and continued to keep you updated as our investigation progressed, aiming to provide as much clarity and transparency as possible at every stage so are disappointed to learn that you felt you had to repeatedly chase for information throughout the process.
Thank you again for your feedback, and we're pleased to hear that you were ultimately able to achieve a successful sale.
If you wish to discuss this further please contact us on 0208 838 9381.
Kind regards,
The Whisky.Auction Team
Reliable good service.
7 de maio de 2026
Resposta da Whisky.Auction
Hi Robert,
Thank you for your feedback! If there’s ever anything we can do for you, just let us know.
Kind regards,
The Whisky.Auction Team
Another faultless experience with…
Another faultless experience with Whisky.Auction. Easy process, reasonable and transparent fees and swift delivery.
7 de maio de 2026
Resposta da Whisky.Auction
Hi Kevin,
Thank you for your kind words. We look forward to serving you again!
Kind regards,
The Whisky.Auction Team
Auction is very well run
Auction is very well run
Buyers commission bit high 18%. When others 12.5%
DPD delivery unreliable last 3 undelivered on date or left in open porch
6 de maio de 2026
Resposta da Whisky.Auction
Hi Alasdair,
Thank you for your feedback. We’re very pleased to hear you find the auction well run.
We also appreciate your honest comments regarding the buyer’s commission, and we’ll certainly take them into consideration as we continue reviewing our services.
We’re sorry to hear about the issues you’ve experienced with your DPD deliveries. If this happens again, please email info@whisky.auction or call us on 0208 838 9381 and we’ll do our best to assist.
Kind regards,
The Whisky.Auction Team
First Class service.
First Class service.
Purchases are expertly packed and dispatched promptly.
Last month I mistakenly commented on their delivery chargers confusing them with another whisky auction house. I wish to correct this...This company Whisky.Auction are by far the most competitive of all companies.
30 de abril de 2026
Resposta da Whisky.Auction
Hi Patrick,
Thank you for taking the time to update your review, we really appreciate it. We're glad to hear that you’ve been happy with our packing, dispatch times, and overall competitiveness.
Mistakes happen, and it means a lot that you came back to clarify your experience with us. Your feedback is incredibly valuable and helps others feel confident when choosing Whisky.Auction.
If there’s ever anything we can assist you with, please don’t hesitate to get in touch. We look forward to serving you again soon.
Kind regards,
The Whisky.Auction Team
Happy to take your good very slow at…
Happy to take your good very slow at making payment and even ssy it will be payed on certain day and then dont they have a very good boom of excuses as to why no.payment made been told it is going to be yet another 3days until payment will never use again
21 de abril de 2026
Opinião espontânea
Resposta da Whisky.Auction
Hi John,
We’re sorry to hear that your experience has not met your expectations. Having looked into this, we can confirm that we did advise that funds would be transferred to your bank account once payment is received from the buyer, which can take up to 28 working days.
We appreciate that this timeframe can be frustrating, but this was communicated during the process.
If you have any further questions or would like an update on your payment, please don’t hesitate to get in touch and we’ll be happy to assist.
Kind regards,
The Whisky.Auction Team
Amazing
Amazing like always. Won an auction in Sunday. Delivered by DPD Tuesday morning . Looking forward to do business again.
21 de abril de 2026
Opinião espontânea
Resposta da Whisky.Auction
Hi,
Thank you for your kind words. We look forward to serving you again.
Kind regards,
The Whisky.Auction Team
First time buyer
First time buyer. Found easy and friendly to use. Quick reply and fast delivery.
7 de abril de 2026
Resposta da Whisky.Auction
Hi Michael,
Thank you for your review! We're so pleased to hear that, as a first-time buyer, you found the process easy and friendly. It's great to know you were happy with our quick replies and fast delivery. We look forward to serving you again in the future!
Kind regards,
The Whisky.Auction Team
Resposta da Whisky.Auction
Hi Carlos,
Thank you for leaving us a positive review.
We are so pleased to hear you were able to find what you were searching for in our auction.
Kind regards,
The Whisky.Auction Team
Resposta da Whisky.Auction
Hi Mrs Baxter,
Thank you for your lovely feedback! We’re so pleased to hear you’re happy with your experience. If there’s ever anything we can do for you, just let us know.
Kind regards,
The Whisky.Auction Team
Got stocked up with some great…
Got stocked up with some great bargains.Will buy again.
1 de abril de 2026
Resposta da Whisky.Auction
Hi Daniel,
Thanks so much for your kind words. We’re really glad you found some great bargains and had a positive experience. We look forward to seeing you again soon!
Kind regards,
The Whisky.Auction Team
Complicated website
When I compare with whisky shop auction & whisky hammer,your website is very complicated. Please try to improve.
Thank you
7 de abril de 2026
Resposta da Whisky.Auction
Hi Shan,
Thank you for your feedback, we really appreciate you taking the time to share this. We’ll make sure to pass your comments on to our team as we continue working to improve the website experience.
Kind regards,
The Whisky.Auction Team
Great whisky auction website
Great whisky auction website, easy to bid . Commission fees and delivery charges very reasonable. Excellent customer service.
1 de abril de 2026
Resposta da Whisky.Auction
Hi Paul,
Thank you so much for your kind words! We're delighted to hear you found our auction platform easy to use and that our fees and delivery charges met your expectations. Providing excellent customer service is very important to us, and we’re glad it made your experience a positive one.
Kind regards,
The Whisky.Auction Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.