Willow and Hall Opiniões 4009

TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Once order was placed online the company sent out a sample of the colour as I hadn't requested one to make sure I was happy. Emails were sent throughout the process to keep me up to date with the ord... Ver mais

Classificada 5 em 5 estrelas

I ordered a ready-for-delivery (discounted) sofa bed and it was perfect, exactly what I had been looking for with a decent discount, and the delivery was very easy and speedy (less than 1 week). The s... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We ordered the beautiful quality sofa bed in dark red velvet. The quality of the mattress is perfect and the whole sofa looks lush. We have just ordered the matching 2 seat sofa which we are waiting t... Ver mais

Classificada 5 em 5 estrelas

We were looking to support a British manufacturer when we chose our sofa-bed. Willow and Hall's website makes selecting the design, materials and component parts easy. They sent a swatch of the materi... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de móveis
  2. Loja de mobília para quartos
  3. Loja de mobília para sala de estar

Sobre Willow and Hall

Escrito pela empresa

At Willow & Hall we design and sell quality upholstered living and bedroom furniture, lovingly handmade in Britain, using the finest materials. Designs are available in a large selection of fabrics, with a choice of 3 seat cushion fillings and 14cm sofa bed mattresses. Shop in confidence with delivery in just 4-5 weeks and 14-day free returns. With over 35,000 sofa beds handmade in the past 10 years, you can rest assured your order is in the best hands. SALE Order free samples Contact Us

14 Day Returns

14 Day Returns Nationwide

We're sure you will love your new furniture but if for any reason you don't just contact us within 14 days of delivery and we'll come to collect it and give you all your money back.

Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Geralmente responde em 14 horas

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Classificada 5 em 5 estrelas

Beautiful quality lush sofa bed

We ordered the beautiful quality sofa bed in dark red velvet. The quality of the mattress is perfect and the whole sofa looks lush. We have just ordered the matching 2 seat sofa which we are waiting to be delivered in the coming weeks. All in all we would recommend this company. The sofa bed is so comfortable and is definitely worth the money.

15 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Colour samples sent out

Once order was placed online the company sent out a sample of the colour as I hadn't requested one to make sure I was happy. Emails were sent throughout the process to keep me up to date with the order along the way.
The sofa is of great quality and I would say they gave more choice than other well known brands out there

15 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely people

Lovely people, great service from them. Excellent product, very happy with it and great colour choices. Would happily order from them again. Next time I buy a sofa Willow & Hall are my first choice.

5 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great quality product, easy and quick delivery

I ordered a ready-for-delivery (discounted) sofa bed and it was perfect, exactly what I had been looking for with a decent discount, and the delivery was very easy and speedy (less than 1 week). The sofa bed itself is great - fits perfectly, looks nice, and is comfortable. Would definitely purchase from here again!

20 de fevereiro de 2026
Opinião espontânea
logótipo da Willow and Hall

Resposta da Willow and Hall

Thank you so much for your lovely review.

We’re delighted to hear that your ready-for-delivery sofa bed was exactly what you were looking for, and that the delivery was quick and easy.

It’s great to know that it fits perfectly, looks lovely, and is comfortable too.

Thank you again for choosing Willow & Hall, and we’d be very happy to welcome you back in the future.

Kind regards,
Shaun
Willow & Hall

Classificada 1 em 5 estrelas

Don't waste your money!

I would strongly caution anyone considering purchasing a sofa from Willow & Hall.

We purchased an Allington Sofa Bed for approximately £2,000, selecting the Reflex Foam cushions because they were advertised as being firm, supportive and resilient. Unfortunately, shortly after delivery, the seat cushions lost their shape and became extremely flat. They provided so little support that the wooden frame could be felt beneath them when sitting down.

When I raised this issue with Willow & Hall, they acknowledged my concerns and offered replacement cushions filled with soft fibre instead. However, these replacement cushions have performed no better and have also become flat very quickly.

At the time, I accepted this as the final resolution to my complaint, despite being disappointed with the outcome. However, I have since come across a review from another Willow & Hall customer who experienced the same problem and was offered the opportunity to return the sofa for a full refund. This was particularly frustrating to discover, as a return and refund was the resolution I had hoped for but was never offered.

The sofa is not only uncomfortable but also looks visibly worn and flattened despite its relatively young age. Guests who have sat on it have commented that it feels uncomfortable and appears much cheaper than its price would suggest.

We are not in a position to spend £2,000 lightly, and purchasing this sofa was a significant luxury purchase for our family. It is therefore extremely disappointing to be left with a product that has deteriorated so quickly and does not reflect the quality, comfort or durability that we were led to expect.

Based on our experience, I cannot recommend Willow & Hall or the Allington Sofa Bed.

9 de junho de 2026
Opinião espontânea
logótipo da Willow and Hall

Resposta da Willow and Hall

Dear Jessica,

Thank you for your review. We are very sorry to read that you remain disappointed with your sofa bed.

We do understand that comfort is very personal, particularly with a significant purchase, and we are sorry that the feel of the sofa has not met your expectations.

Your sofa bed was delivered on 02/09/2025. After concerns were formally raised on 04/11/2025, we arranged an independent technician inspection to assess the seat cushions, sofa bed mechanism and fibre around the back cushion buttons. The inspection found no manufacturing fault, confirmed that the seat cushion interiors were undamaged and to specification, and noted that the mechanism noise was consistent with normal sofa bed mechanism movement. The minor loose fibre around the buttons was also addressed during the visit.

Although the product was confirmed to be within specification, we still offered a replacement set of seat cushions in an alternative filling as a goodwill gesture, without admission of fault, in an effort to help improve the comfort for you. This was accepted and supplied as our final goodwill resolution.

We appreciate that this has not resulted in the outcome you were hoping for, and we are genuinely sorry that you remain unhappy. However, based on the independent inspection and the goodwill resolution already provided, we do consider the complaint to have been fully reviewed and concluded.

Kind regards,
Shaun
Willow & Hall

Classificada 5 em 5 estrelas

Quality made in the UK

We were looking to support a British manufacturer when we chose our sofa-bed. Willow and Hall's website makes selecting the design, materials and component parts easy. They sent a swatch of the material we chose so we were absolutely sure. It was made and delivered earlier than the estimated time. The delivery guys were considerate and efficient. We're delighted with the sofa-bed. It speaks of its quality, is supremely comfortable and the compact mechanism to transform it from sofa to bed and vice versa still amazes me! Highly recommended.

20 de maio de 2026
Opinião espontânea
logótipo da Willow and Hall

Resposta da Willow and Hall

Dear Mike,

Thank you so much for your wonderful 5-star review.

We’re delighted to hear that you are so pleased with your new sofa bed, and it means a great deal that supporting a British manufacturer was important to you when choosing Willow & Hall.

It’s lovely to know that you found the website, fabric sample process, delivery, comfort and sofa bed mechanism all worked so well for you. We’ll also pass your kind comments on to the delivery team.

Thank you again for choosing us and for highly recommending Willow & Hall.

Kind Regards
Shaun

Classificada 5 em 5 estrelas

Beautiful sofa

Beautiful sofa. Great colour, well made, very comfortable for a sofa bed. Excellent customer service!

5 de junho de 2026
Opinião espontânea
logótipo da Willow and Hall

Resposta da Willow and Hall

Dear Rachael,

Thank you so much for your lovely 5-star review.

We’re delighted to hear that you’re happy with your new sofa bed, especially the colour, comfort and quality. It’s also wonderful to know that you were pleased with the service you received.

Kind regards,
Shaun
Willow & Hall

Classificada 5 em 5 estrelas

From the moment I ordered my Free…

From the moment I ordered my Free Fabric Samples through to ordering the Marston Love Seat Sofa Bed, which is beautifully made I was kept updated with its construction and was delivered on time with all the wrapping taken away. It is also wonderful that it was hand made in the UK. Thank you Willow and Hall.

27 de janeiro de 2026
Opinião espontânea
logótipo da Willow and Hall

Resposta da Willow and Hall

Dear Patricia,

Thank you so much for your wonderful 5-star review.

We’re delighted to hear that you were happy with your experience from the fabric samples through to the delivery of your Marston Love Seat Sofa Bed. It’s lovely to know that you’re pleased with the quality and that everything arrived on time, with the packaging taken away for you.

Thank you again for choosing Willow & Hall.

Kind regards,
Shaun
Willow & Hall

Classificada 5 em 5 estrelas

Great experience!

Easy to deal with, easy online designer. Very helpful when I phoned regarding the sizes and delivery into my home. Delivery team where very careful and accommodating.

12 de janeiro de 2026
Opinião espontânea
logótipo da Willow and Hall

Resposta da Willow and Hall

Hello Leon,

Thank you for taking the time to leave this positive feedback. We are pleased to hear it went smoothly and that our team were helpful.

Kind regards,
Elle

Classificada 1 em 5 estrelas

Do not trust anything this company…

Do not trust anything this company states on the phone. Get any commitments in writing. We were told that the company would hold the sale price on offer until the swatches had been received and a fabric chosen. Only three days after the sale end, we rang to place our order any pay. We were told, by a man who said he was the Operations Director, that firstly we should not have been made that offer, and secondly he would certainly not honour it. We asked if calls were recorded, which he confirmed, but would not use it to listen to the conversation. He then told us to go down the Small Claims Court route if we wished to take it further!

3 de junho de 2026
Opinião espontânea
logótipo da Willow and Hall

Resposta da Willow and Hall

Dear Annette,

Thank you for your review.

We are sorry that you were disappointed with the outcome of your call.

The up to 20% promotion was a time-limited offer and had ended by the time you contacted us to place an order. At that point, we explained that we were unable to apply the expired promotion and that the current available offer was 10%.

We do appreciate that you were waiting for fabric samples. Our records show that samples were sent to you on three separate occasions, on 26/05, 27/05 and 29/05, all by First Class post, as we wanted to ensure these reached you as quickly as possible.

Royal Mail tracking shows that the samples were delivered on 28/05, 29/05 and 30/05, which was before the promotion ended. We therefore did make every effort to ensure the samples reached you in time for you to consider them before the promotional deadline.

You also raised a concern that a previous verbal commitment may have been made regarding the expired promotion. We take this seriously and will review the matter internally to better understand what was discussed.

We always aim to handle conversations calmly and fairly, and we are sorry that this call did not result in a resolution both sides were happy with.

We are sorry that we were unable to resolve this to your satisfaction on this occasion.

Kind Regards
Shaun

Classificada 5 em 5 estrelas

Ordering our sofa bed was very easy

Ordering our sofa bed was very easy, we were able to choose a size suitable for our room. Quality is excellent , we chose firm seating which is just right for us. We don’t slouch, but if you do go for softer .
Delivery was exactly on the date and time. We had to reschedule , due to entry date of new home being delayed. This was effortless ,delivery company sorted it without any hassle. 5 stars all round.

13 de maio de 2026
Opinião espontânea
logótipo da Willow and Hall

Resposta da Willow and Hall

Good afternoon,

Thank you for this positive review. We are pleased to hear you are happy with the quality and the bed mechanism.

Your kind comments are much appreciated.

Kind regards,
Elle

Classificada 5 em 5 estrelas

Wonderful chair bed

Wonderful chair bed with quick delivery.
Customer service and communication was great from start to finish.

14 de maio de 2026
Opinião espontânea
logótipo da Willow and Hall

Resposta da Willow and Hall

Hello,

Thank you for taking the time to leave this positive feedback. Your kind comments are much appreciated.

Kind regards,
Elle

Classificada 5 em 5 estrelas

Our new sofa bed is beautiful

Our new sofa bed is beautiful. Looks great and is very comfortable. The craftsmanship and quality is outstanding. We were kept up to date with delivery timelines and service was excellent. Would highly recommend

20 de fevereiro de 2026
Opinião espontânea
logótipo da Willow and Hall

Resposta da Willow and Hall

Hello Nicky,

Thank you for leaving us this wonderful review. We're thrilled to hear that you're pleased with the craftsmanship and the service you were given.

Thank you,
Elle

Classificada 5 em 5 estrelas

Very happy with my purchase of the…

Very happy with my purchase of the largest Appley sofa bed. Delivery was as arranged the delivery men v helpful.
Sofa bed comfortable as bed and sofa. Using in a separate garden room. Easy to put up and down. 👍

23 de fevereiro de 2026
Opinião espontânea
logótipo da Willow and Hall

Resposta da Willow and Hall

Hello,

Thank you for your lovely 5-star review.

We are really pleased to hear that you are happy with your Appley sofa bed. It is also great to know the delivery was smooth and that they were very helpful.

We would be delighted to help again in the future.

Kind regards,
Elle

Classificada 5 em 5 estrelas

Great piece of furniture!

Easy to order, care regarding colour choice, delivery slightly earlier than anticipated. Excellent quality and exactly as described.

21 de fevereiro de 2026
Opinião espontânea
logótipo da Willow and Hall

Resposta da Willow and Hall

Hello Sue,

Thank you for leaving us this wonderful review. We're thrilled to hear that our ordering process was easy and that you're pleased with the quality and experince you received.

Thank you,
Hannah

Classificada 4 em 5 estrelas

Love our bed settee

We are delighted with our two seater bed settee ....love the colour and style.
Ordering was easy....delivery within the time frame and delivered with care by two polite young men.
One small tiny fault on a back cushion in the fabric but it causes us no distress. !
Customer services responded quickly to my request for cleaning info should a disaster occur . Thank you.

1 de maio de 2026
Opinião espontânea
logótipo da Willow and Hall

Resposta da Willow and Hall

Hello Hilary,

Thank you for taking the time to leave us this review. We are thrilled to hear you're delighted with your order and experience. I can see above you've been in contact with our customer service team, but if you required any further assistance please don't hesitate to get in touch.

Thank you,
Hannah

Classificada 5 em 5 estrelas

Quality and Value for Money

The website was super easy to use. Product quality was of course second to none, and when I needed to change my delivery time, it was done so with a minimum of hassle and delay. We are so pleased with our products, and would not hesitate to use W&H in future, or to recommend them. Extremely good value for money.

12 de janeiro de 2026
Opinião espontânea
logótipo da Willow and Hall

Resposta da Willow and Hall

Hello Claire,

Thank you for this wonderful review! We are delighted to hear you wouldn't hesistate to order from Willow & Hall in the future. We hope you continue to enjoy your handmade furniture.

Thank you,
Hannah

Classificada 5 em 5 estrelas

Good work i like the service

23 de maio de 2026
Opinião espontânea
logótipo da Willow and Hall

Resposta da Willow and Hall

Hello Rishi,

Thank you for taking the time to leave this positive feedback. Your kind comments are much appreciated.

Kind regards,
Elle

Classificada 5 em 5 estrelas

Great sofa bed but please look after your staff :)

Sofabed was delivered promptly within the estimated timeframe. Great quality & easy to operate.

However we were most concerned about your delivery men who were completely exhausted & had ,we felt, an unreasonable number of deliveries to make in one day travelling hundreds of miles.

28 de abril de 2026
Opinião espontânea
logótipo da Willow and Hall

Resposta da Willow and Hall

Dear Celia,

Thanks so much for your lovely 5-star review.

We’re really pleased to hear you’re happy with your sofa bed, the quality, and how easy it is to use.

We also really appreciate your comments about the delivery team. We take this seriously and will raise this with our delivery partner, as the welfare of the delivery crews is extremely important to us.

Thank you again for your kind feedback and for bringing this to our attention.

Kind regards
Shaun

Classificada 5 em 5 estrelas

Willow and Hall Quality.

Dealing with Willow and Hall was how you would like all on line shopping to go.
We bought the Downton 3seater sofa bed in Arizona fabric, feather wrapped foam cushions and the pocket sprung mattress.
The fabric is excellent and the colour just what we wanted
The seating is a little on the firm side we hope they soften a little.We haven't tried the mattress yet,it's only for emergencies. The whole thing feels quality, being honest it's the most expensive household item we've ever bought we are really pleased.The delivery service worked well plenty of communication and it came sooner than we expected . Overall a good experience.

2 de março de 2026
Opinião espontânea
logótipo da Willow and Hall

Resposta da Willow and Hall

Good afternoon,

Thank you for this positive feedback. We are pleased to hear the fabric is excellent and that your order came sooner than expected.

Your kind comments are much appreciated and will be forwarded to our team.

Kind regards,
Elle

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