Willow and Hall Opiniões 4009

We ordered the beautiful quality sofa bed in dark red velvet. The quality of the mattress is perfect and the whole sofa looks lush. We have just ordered the matching 2 seat sofa which we are waiting to be delivered in the coming weeks. All in all we would recommend this company. The sofa bed is so comfortable and is definitely worth the money.

Once order was placed online the company sent out a sample of the colour as I hadn't requested one to make sure I was happy. Emails were sent throughout the process to keep me up to date with the order along the way.
The sofa is of great quality and I would say they gave more choice than other well known brands out there

Lovely people, great service from them. Excellent product, very happy with it and great colour choices. Would happily order from them again. Next time I buy a sofa Willow & Hall are my first choice.

I ordered a ready-for-delivery (discounted) sofa bed and it was perfect, exactly what I had been looking for with a decent discount, and the delivery was very easy and speedy (less than 1 week). The sofa bed itself is great - fits perfectly, looks nice, and is comfortable. Would definitely purchase from here again!

I would strongly caution anyone considering purchasing a sofa from Willow & Hall.

We purchased an Allington Sofa Bed for approximately £2,000, selecting the Reflex Foam cushions because they were advertised as being firm, supportive and resilient. Unfortunately, shortly after delivery, the seat cushions lost their shape and became extremely flat. They provided so little support that the wooden frame could be felt beneath them when sitting down.

When I raised this issue with Willow & Hall, they acknowledged my concerns and offered replacement cushions filled with soft fibre instead. However, these replacement cushions have performed no better and have also become flat very quickly.

At the time, I accepted this as the final resolution to my complaint, despite being disappointed with the outcome. However, I have since come across a review from another Willow & Hall customer who experienced the same problem and was offered the opportunity to return the sofa for a full refund. This was particularly frustrating to discover, as a return and refund was the resolution I had hoped for but was never offered.

The sofa is not only uncomfortable but also looks visibly worn and flattened despite its relatively young age. Guests who have sat on it have commented that it feels uncomfortable and appears much cheaper than its price would suggest.

We are not in a position to spend £2,000 lightly, and purchasing this sofa was a significant luxury purchase for our family. It is therefore extremely disappointing to be left with a product that has deteriorated so quickly and does not reflect the quality, comfort or durability that we were led to expect.

Based on our experience, I cannot recommend Willow & Hall or the Allington Sofa Bed.

We were looking to support a British manufacturer when we chose our sofa-bed. Willow and Hall's website makes selecting the design, materials and component parts easy. They sent a swatch of the material we chose so we were absolutely sure. It was made and delivered earlier than the estimated time. The delivery guys were considerate and efficient. We're delighted with the sofa-bed. It speaks of its quality, is supremely comfortable and the compact mechanism to transform it from sofa to bed and vice versa still amazes me! Highly recommended.

Beautiful sofa. Great colour, well made, very comfortable for a sofa bed. Excellent customer service!

From the moment I ordered my Free Fabric Samples through to ordering the Marston Love Seat Sofa Bed, which is beautifully made I was kept updated with its construction and was delivered on time with all the wrapping taken away. It is also wonderful that it was hand made in the UK. Thank you Willow and Hall.

Easy to deal with, easy online designer. Very helpful when I phoned regarding the sizes and delivery into my home. Delivery team where very careful and accommodating.

Do not trust anything this company states on the phone. Get any commitments in writing. We were told that the company would hold the sale price on offer until the swatches had been received and a fabric chosen. Only three days after the sale end, we rang to place our order any pay. We were told, by a man who said he was the Operations Director, that firstly we should not have been made that offer, and secondly he would certainly not honour it. We asked if calls were recorded, which he confirmed, but would not use it to listen to the conversation. He then told us to go down the Small Claims Court route if we wished to take it further!

Ordering our sofa bed was very easy, we were able to choose a size suitable for our room. Quality is excellent , we chose firm seating which is just right for us. We don’t slouch, but if you do go for softer .
Delivery was exactly on the date and time. We had to reschedule , due to entry date of new home being delayed. This was effortless ,delivery company sorted it without any hassle. 5 stars all round.

Wonderful chair bed with quick delivery.
Customer service and communication was great from start to finish.

Our new sofa bed is beautiful. Looks great and is very comfortable. The craftsmanship and quality is outstanding. We were kept up to date with delivery timelines and service was excellent. Would highly recommend

Very happy with my purchase of the largest Appley sofa bed. Delivery was as arranged the delivery men v helpful.
Sofa bed comfortable as bed and sofa. Using in a separate garden room. Easy to put up and down. 👍

Easy to order, care regarding colour choice, delivery slightly earlier than anticipated. Excellent quality and exactly as described.

We are delighted with our two seater bed settee ....love the colour and style.
Ordering was easy....delivery within the time frame and delivered with care by two polite young men.
One small tiny fault on a back cushion in the fabric but it causes us no distress. !
Customer services responded quickly to my request for cleaning info should a disaster occur . Thank you.

The website was super easy to use. Product quality was of course second to none, and when I needed to change my delivery time, it was done so with a minimum of hassle and delay. We are so pleased with our products, and would not hesitate to use W&H in future, or to recommend them. Extremely good value for money.

Sofabed was delivered promptly within the estimated timeframe. Great quality & easy to operate.

However we were most concerned about your delivery men who were completely exhausted & had ,we felt, an unreasonable number of deliveries to make in one day travelling hundreds of miles.

Dealing with Willow and Hall was how you would like all on line shopping to go.
We bought the Downton 3seater sofa bed in Arizona fabric, feather wrapped foam cushions and the pocket sprung mattress.
The fabric is excellent and the colour just what we wanted
The seating is a little on the firm side we hope they soften a little.We haven't tried the mattress yet,it's only for emergencies. The whole thing feels quality, being honest it's the most expensive household item we've ever bought we are really pleased.The delivery service worked well plenty of communication and it came sooner than we expected . Overall a good experience.