Fantastic from ordering to delivery. Beautiful quality sofa bed and the mattress is great quality, all very sturdy, very well made. Great continuous correspondence and the delivery drivers were fab,... Ver mais
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I was looking for a sofa bed and you were recommend to me by a family member who had just purchased one. Order was very smoothly handled, No issues at all. Sofa bed arrived slightly quicker than... Ver mais
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Quality leaves a lot to be desired, cushions are far from "firm" as advertised, and sitting on the sofa is now quite uncomfortable. Furthermore, a seam has ripped and part of the sofa bed cover ha... Ver mais
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Good customer service during the ordering process. Sent out material sample after order and all for a period you can change your mind on colour selected. Issue with delivery, but their van broke d... Ver mais
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Informações sobre a empresa
Sobre Willow and Hall
Escrito pela empresa
At Willow & Hall we design and sell quality upholstered living and bedroom furniture, lovingly handmade in Britain, using the finest materials. Designs are available in a large selection of fabrics, with a choice of 3 seat cushion fillings and 14cm sofa bed mattresses. Shop in confidence with delivery in just 4-5 weeks and 14-day free returns. With over 35,000 sofa beds handmade in the past 10 years, you can rest assured your order is in the best hands.
SALE
Order free samples
Contact Us
14 Day Returns
14 Day Returns Nationwide
We're sure you will love your new furniture but if for any reason you don't just contact us within 14 days of delivery and we'll come to collect it and give you all your money back.
Informações de contacto
Reino Unido
- 020 8939 3800
- willowandhall.co.uk
4,5
Excelente
4 mil opiniões
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Don't waste your money!
I would strongly caution anyone considering purchasing a sofa from Willow & Hall.
We purchased an Allington Sofa Bed for approximately £2,000, selecting the Reflex Foam cushions because they were advertised as being firm, supportive and resilient. Unfortunately, shortly after delivery, the seat cushions lost their shape and became extremely flat. They provided so little support that the wooden frame could be felt beneath them when sitting down.
When I raised this issue with Willow & Hall, they acknowledged my concerns and offered replacement cushions filled with soft fibre instead. However, these replacement cushions have performed no better and have also become flat very quickly.
At the time, I accepted this as the final resolution to my complaint, despite being disappointed with the outcome. However, I have since come across a review from another Willow & Hall customer who experienced the same problem and was offered the opportunity to return the sofa for a full refund. This was particularly frustrating to discover, as a return and refund was the resolution I had hoped for but was never offered.
The sofa is not only uncomfortable but also looks visibly worn and flattened despite its relatively young age. Guests who have sat on it have commented that it feels uncomfortable and appears much cheaper than its price would suggest.
We are not in a position to spend £2,000 lightly, and purchasing this sofa was a significant luxury purchase for our family. It is therefore extremely disappointing to be left with a product that has deteriorated so quickly and does not reflect the quality, comfort or durability that we were led to expect.
Based on our experience, I cannot recommend Willow & Hall or the Allington Sofa Bed.
9 de junho de 2026
Opinião espontânea
Resposta da Willow and Hall
Dear Jessica,
Thank you for your review. We are very sorry to read that you remain disappointed with your sofa bed.
We do understand that comfort is very personal, particularly with a significant purchase, and we are sorry that the feel of the sofa has not met your expectations.
Your sofa bed was delivered on 02/09/2025. After concerns were formally raised on 04/11/2025, we arranged an independent technician inspection to assess the seat cushions, sofa bed mechanism and fibre around the back cushion buttons. The inspection found no manufacturing fault, confirmed that the seat cushion interiors were undamaged and to specification, and noted that the mechanism noise was consistent with normal sofa bed mechanism movement. The minor loose fibre around the buttons was also addressed during the visit.
Although the product was confirmed to be within specification, we still offered a replacement set of seat cushions in an alternative filling as a goodwill gesture, without admission of fault, in an effort to help improve the comfort for you. This was accepted and supplied as our final goodwill resolution.
We appreciate that this has not resulted in the outcome you were hoping for, and we are genuinely sorry that you remain unhappy. However, based on the independent inspection and the goodwill resolution already provided, we do consider the complaint to have been fully reviewed and concluded.
Kind regards,
Shaun
Willow & Hall
Quality made in the UK
We were looking to support a British manufacturer when we chose our sofa-bed. Willow and Hall's website makes selecting the design, materials and component parts easy. They sent a swatch of the material we chose so we were absolutely sure. It was made and delivered earlier than the estimated time. The delivery guys were considerate and efficient. We're delighted with the sofa-bed. It speaks of its quality, is supremely comfortable and the compact mechanism to transform it from sofa to bed and vice versa still amazes me! Highly recommended.
20 de maio de 2026
Opinião espontânea
Resposta da Willow and Hall
Dear Mike,
Thank you so much for your wonderful 5-star review.
We’re delighted to hear that you are so pleased with your new sofa bed, and it means a great deal that supporting a British manufacturer was important to you when choosing Willow & Hall.
It’s lovely to know that you found the website, fabric sample process, delivery, comfort and sofa bed mechanism all worked so well for you. We’ll also pass your kind comments on to the delivery team.
Thank you again for choosing us and for highly recommending Willow & Hall.
Kind Regards
Shaun
Beautiful sofa
Beautiful sofa. Great colour, well made, very comfortable for a sofa bed. Excellent customer service!
5 de junho de 2026
Opinião espontânea
Resposta da Willow and Hall
Dear Rachael,
Thank you so much for your lovely 5-star review.
We’re delighted to hear that you’re happy with your new sofa bed, especially the colour, comfort and quality. It’s also wonderful to know that you were pleased with the service you received.
Kind regards,
Shaun
Willow & Hall
From the moment I ordered my Free…
From the moment I ordered my Free Fabric Samples through to ordering the Marston Love Seat Sofa Bed, which is beautifully made I was kept updated with its construction and was delivered on time with all the wrapping taken away. It is also wonderful that it was hand made in the UK. Thank you Willow and Hall.
27 de janeiro de 2026
Opinião espontânea
Resposta da Willow and Hall
Dear Patricia,
Thank you so much for your wonderful 5-star review.
We’re delighted to hear that you were happy with your experience from the fabric samples through to the delivery of your Marston Love Seat Sofa Bed. It’s lovely to know that you’re pleased with the quality and that everything arrived on time, with the packaging taken away for you.
Thank you again for choosing Willow & Hall.
Kind regards,
Shaun
Willow & Hall
Great experience!
Easy to deal with, easy online designer. Very helpful when I phoned regarding the sizes and delivery into my home. Delivery team where very careful and accommodating.
12 de janeiro de 2026
Opinião espontânea
Resposta da Willow and Hall
Hello Leon,
Thank you for taking the time to leave this positive feedback. We are pleased to hear it went smoothly and that our team were helpful.
Kind regards,
Elle
Do not trust anything this company…
Do not trust anything this company states on the phone. Get any commitments in writing. We were told that the company would hold the sale price on offer until the swatches had been received and a fabric chosen. Only three days after the sale end, we rang to place our order any pay. We were told, by a man who said he was the Operations Director, that firstly we should not have been made that offer, and secondly he would certainly not honour it. We asked if calls were recorded, which he confirmed, but would not use it to listen to the conversation. He then told us to go down the Small Claims Court route if we wished to take it further!
3 de junho de 2026
Opinião espontânea
Resposta da Willow and Hall
Dear Annette,
Thank you for your review.
We are sorry that you were disappointed with the outcome of your call.
The up to 20% promotion was a time-limited offer and had ended by the time you contacted us to place an order. At that point, we explained that we were unable to apply the expired promotion and that the current available offer was 10%.
We do appreciate that you were waiting for fabric samples. Our records show that samples were sent to you on three separate occasions, on 26/05, 27/05 and 29/05, all by First Class post, as we wanted to ensure these reached you as quickly as possible.
Royal Mail tracking shows that the samples were delivered on 28/05, 29/05 and 30/05, which was before the promotion ended. We therefore did make every effort to ensure the samples reached you in time for you to consider them before the promotional deadline.
You also raised a concern that a previous verbal commitment may have been made regarding the expired promotion. We take this seriously and will review the matter internally to better understand what was discussed.
We always aim to handle conversations calmly and fairly, and we are sorry that this call did not result in a resolution both sides were happy with.
We are sorry that we were unable to resolve this to your satisfaction on this occasion.
Kind Regards
Shaun
Ordering our sofa bed was very easy
Ordering our sofa bed was very easy, we were able to choose a size suitable for our room. Quality is excellent , we chose firm seating which is just right for us. We don’t slouch, but if you do go for softer .
Delivery was exactly on the date and time. We had to reschedule , due to entry date of new home being delayed. This was effortless ,delivery company sorted it without any hassle. 5 stars all round.
13 de maio de 2026
Opinião espontânea
Resposta da Willow and Hall
Good afternoon,
Thank you for this positive review. We are pleased to hear you are happy with the quality and the bed mechanism.
Your kind comments are much appreciated.
Kind regards,
Elle
Wonderful chair bed
Wonderful chair bed with quick delivery.
Customer service and communication was great from start to finish.
14 de maio de 2026
Opinião espontânea
Resposta da Willow and Hall
Hello,
Thank you for taking the time to leave this positive feedback. Your kind comments are much appreciated.
Kind regards,
Elle
Our new sofa bed is beautiful
Our new sofa bed is beautiful. Looks great and is very comfortable. The craftsmanship and quality is outstanding. We were kept up to date with delivery timelines and service was excellent. Would highly recommend
20 de fevereiro de 2026
Opinião espontânea
Resposta da Willow and Hall
Hello Nicky,
Thank you for leaving us this wonderful review. We're thrilled to hear that you're pleased with the craftsmanship and the service you were given.
Thank you,
Elle
Very happy with my purchase of the…
Very happy with my purchase of the largest Appley sofa bed. Delivery was as arranged the delivery men v helpful.
Sofa bed comfortable as bed and sofa. Using in a separate garden room. Easy to put up and down. 👍
23 de fevereiro de 2026
Opinião espontânea
Resposta da Willow and Hall
Hello,
Thank you for your lovely 5-star review.
We are really pleased to hear that you are happy with your Appley sofa bed. It is also great to know the delivery was smooth and that they were very helpful.
We would be delighted to help again in the future.
Kind regards,
Elle
Great piece of furniture!
Easy to order, care regarding colour choice, delivery slightly earlier than anticipated. Excellent quality and exactly as described.
21 de fevereiro de 2026
Opinião espontânea
Resposta da Willow and Hall
Hello Sue,
Thank you for leaving us this wonderful review. We're thrilled to hear that our ordering process was easy and that you're pleased with the quality and experince you received.
Thank you,
Hannah
Love our bed settee
We are delighted with our two seater bed settee ....love the colour and style.
Ordering was easy....delivery within the time frame and delivered with care by two polite young men.
One small tiny fault on a back cushion in the fabric but it causes us no distress. !
Customer services responded quickly to my request for cleaning info should a disaster occur . Thank you.
1 de maio de 2026
Opinião espontânea
Resposta da Willow and Hall
Hello Hilary,
Thank you for taking the time to leave us this review. We are thrilled to hear you're delighted with your order and experience. I can see above you've been in contact with our customer service team, but if you required any further assistance please don't hesitate to get in touch.
Thank you,
Hannah
Quality and Value for Money
The website was super easy to use. Product quality was of course second to none, and when I needed to change my delivery time, it was done so with a minimum of hassle and delay. We are so pleased with our products, and would not hesitate to use W&H in future, or to recommend them. Extremely good value for money.
12 de janeiro de 2026
Opinião espontânea
Resposta da Willow and Hall
Hello Claire,
Thank you for this wonderful review! We are delighted to hear you wouldn't hesistate to order from Willow & Hall in the future. We hope you continue to enjoy your handmade furniture.
Thank you,
Hannah
Good work i like the service
23 de maio de 2026
Opinião espontânea
Resposta da Willow and Hall
Hello Rishi,
Thank you for taking the time to leave this positive feedback. Your kind comments are much appreciated.
Kind regards,
Elle
Great sofa bed but please look after your staff :)
Sofabed was delivered promptly within the estimated timeframe. Great quality & easy to operate.
However we were most concerned about your delivery men who were completely exhausted & had ,we felt, an unreasonable number of deliveries to make in one day travelling hundreds of miles.
28 de abril de 2026
Opinião espontânea
Resposta da Willow and Hall
Dear Celia,
Thanks so much for your lovely 5-star review.
We’re really pleased to hear you’re happy with your sofa bed, the quality, and how easy it is to use.
We also really appreciate your comments about the delivery team. We take this seriously and will raise this with our delivery partner, as the welfare of the delivery crews is extremely important to us.
Thank you again for your kind feedback and for bringing this to our attention.
Kind regards
Shaun
Willow and Hall Quality.
Dealing with Willow and Hall was how you would like all on line shopping to go.
We bought the Downton 3seater sofa bed in Arizona fabric, feather wrapped foam cushions and the pocket sprung mattress.
The fabric is excellent and the colour just what we wanted
The seating is a little on the firm side we hope they soften a little.We haven't tried the mattress yet,it's only for emergencies. The whole thing feels quality, being honest it's the most expensive household item we've ever bought we are really pleased.The delivery service worked well plenty of communication and it came sooner than we expected . Overall a good experience.
2 de março de 2026
Opinião espontânea
Resposta da Willow and Hall
Good afternoon,
Thank you for this positive feedback. We are pleased to hear the fabric is excellent and that your order came sooner than expected.
Your kind comments are much appreciated and will be forwarded to our team.
Kind regards,
Elle
Excellent service all round
Easy to order, all the details were included on the website. The option of ordering colour swatches worked perfectly and was greatly appreciated. The delivery went very smoothly and was well organised.
I would definitely look at using this company again.
13 de março de 2026
Opinião espontânea
Resposta da Willow and Hall
Dear Sheena
Thank you for your lovely 5-star review.
We are really pleased to hear the ordering process was easy, the website information was helpful, and that the fabric swatches worked well for you. It is also great to know the delivery was smooth and well organised.
We would be delighted to help again in the future.
Regards
Shaun
Resposta da Willow and Hall
Thank you J. Paul, we really appreciate your 5-star review.
We are so pleased to hear you are happy with your sofa and hope you enjoy it for many years.
Kind regards
Shaun
We love the sofa!!
We love the sofa. It's high quality, comfortable and spacious. We went into the showroom to have a look around and knew this would be the place for us. The sofa bed mechanism is great, as is the storage within the sofa itself. The sofa was also delivered with no drama, despite the size (Willow and Hall helpfully tell you what measurements are required for doors / hallways etc. to ensure that the sofa will fit). All in all, an excellent sofa and excellent customer service too. Thanks!
28 de março de 2026
Opinião espontânea
Resposta da Willow and Hall
Dear Connor,
Thank you Connor, that is lovely to read. We are really pleased you love the sofa and that the showroom, delivery and access information all helped make the process smooth. We hope you enjoy it for many years.
Kind Regards
Shaun
Lovely furniture and stress free delivery
I ordered a three and a half seater sofa and one armchair from Willow and Hall. I received them very quickly and they are just as expected. Communication was good. The delivery was well arranged and communicated. Their range of colours and materials is impressive. I am very happy with my purchase and had a very good experience with this company.
1 de maio de 2026
Opinião espontânea
Resposta da Willow and Hall
Dear Gillian,
Thank you Gillian, we are so pleased to hear you are happy with your sofa and armchair. It is great to know the communication and delivery all went smoothly, and that you enjoyed the choice of fabrics and colours.
Kind Regards
Shaun
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