Wings Financial Credit Union Opiniões 

How sad ENT is gone. The line in the Constitution and Marksheffel branch stretched from the cashiers to the front door. May as well been in Walmart. Friendly, familiar faces are gone, replaced by empty rookies. The ATM seemed to be the smartest of the bunch …

50 years with ENT and I suddenly have to replace my debit card because of the ‘Fraud Protection’ clowns. Which don't even speak English.

The person assisting me felt it sufficient to print me a month’s transactions and call it a day.

//Carl

Terrible policies and terrible customer service. You can never access your money when you need it. You have to call and get approved to make most purchases.

If I could give them zero stars I would. I never had any problems with ENT, but with the merger it’s been horrible! The chat is never available and the only agent I’ve talked to is crass, and will keep saying the same thing over and over. I had an overdraft and of course was charged $30. I really needed a few groceries today but my payment didn’t go through! Why have courtesy pay if you aren’t going to honor it?? I really don’t like these changes at all, and if it wasn’t such a pain to get my direct deposit checks changed, I would find another place to do my banking!

ENT was an excellent credit union. If it ain't broke, don't fix it. Now Wings is broke & they cannot fix it. I will no longer refer them. Wish it had stayed ENT!

The Columbia Hghts location has the worst customer service. Today there machine they force me to took my cash and no credit. Do not use this bank!

Terrible Customer Service. They keep charging $3.00 per month for paper statements even though I told them repeatedly to stop sending them. Incapable to help setup online link to change settings.

Told us what to do at the DMV after the dealership put my name backwards on our new title. They were wrong and we waited in line forever to get nothing done because they didn’t know what they were talking about.

Trustworthy with great customer service. Competitive rates.

30+ year Lifetime Member with over $100,000 on deposit. My certificate matured and was rolled over without my knowledge into a new one at half the interest rate — even though better rates were available. No meaningful notification, no apology, and when I complained I was sent a PDF of the certificate rules with no further comment or apology. Beyond comprehension this is the response from a so call “customer service “ department. Two days outside the cooling-off window and they refused to budge.
This is the worst customer service I have ever experienced. Avoid placing significant savings here if you expect to be treated with any respect.

If I could give less than one star I would, absolutely horrible customer service. Their fraud department is a joke. The phone help line is a waste of time and supervisors and management will not return calls.

I've banned there over a decade. I was charged $30 to stop payment on a lost check. I called them 14 hours later to say the check was found and requested a credit back for the $30 fee. They refused. I'm now looking for a new bank. Typical greedy, soulless bankers.

This place is terrible, do not put your money there. They did not send us re new notice for our cd 2 years in a row, deducted $4500 interest, and dont care to fix the issue.
Horrible customer service

I've had nothing but trouble with this credit union from the get-go. I opened a 0% apr card, transfered a balance, then set up monthly payments, so as to pay it off by the time the 0% apr ran out. However, this transaction was deemed a "cash advance" instead of a "balance transfer," which ended
up putting me into approx 14% apr sooner than the 0 was advertised to expire. I accepted this frustration and moved forward with paying off the card. I was married in the midst of being an account holder and sent marriage certificate, driver's license, and social security card to Wings to have
my name changed legally. None of these were acceptable, and Wings laid out a lengthy, inconvenient process required for name change. I abandoned the name change. Last month, I was able to pay off my entire balance and finally be done! Only to find out today, that rather than the system recognizing there was a 0 balance and canceling the autopay that was set up. The PROCESSED it. I called two different agents to cancel or reverse this, both of whom told me it "wasn't possible." Unbelievably ridiculous. I'm told I will have to wait until the payment hits my account, then transfer that payment to my Wings savings acct, then transfer again to the bank account that is currently holding those funds for that payment. In the meantime, I will overdraft in my other
bank account and incur fees. Wings offered NO assistance in regard to this extreme inconvenience and cost to me. I cannot wait to cancel this account! Stay away from Wings!

No compassion for unexpected financial struggles. Refuses to assist and suggest solutions and resources to help. If your rich and never have financial struggles, this credit union is for you.

I left Wells Fargo to join Wings because a friend of mine raved about how much she loved it. I have no idea what she could have loved. This is the worst bank I’ve ever experienced. They make Wells Fargo look like a great bank! Wings charges fees for everything and never returns them when you call to request that. They hold deposits for five to ten days. Customer service people are not friendly or kind. It’s horrible. I’m sure there will be a class action lawsuit over all the fees they charge in the future. I look forward to them going under or otherwise suffering.

"The primary purpose of credit unions forming is to provide affordable financial services to their members—typically people with a common bond—while prioritizing member needs over profit."

This definition is important. I have been a member for 20 years. This bank has become sketchy to say the least. From removing rewards for debit purchases, to signing members up for EXPLOITATIVE $35 courtesy payment fees without an easy way to opt out (I don't remember opting in), to treating you like a criminal for using mobile deposit (I had a check held for approximately 10 days), this bank is a sinking ship. I will be exploring legal recourse for their overdraft fee policies. I am closing my account today. This is so sad because they used to be great. I would tell everyone I know how much I loved Wings. Now I tell everyone to stay away and will continue doing so. Go somewhere else. Please, you will save a lot of money and trust.

Worst credit union . Never applied for a checking account they refuse to remove the inquiry off my Chexsystems. Stop sending me letters

Current member stuck after this institution did a 180 on me and now treats me like a pariah.
If any legal reps wish to assist me please advise, wings is deceitful, arrogant, rude, and unified in destroying their own members lives.
This is the former employee credit union for the once great Northwest Airlines, and they were a great institution, always friendly and went above and beyond. They took pride but now it’s a scandalous operation that tries to come after your assets and separate you from your money.

All I can say is STAY AWAY! You will regret it majorly if you give them even your name.
I hope this institution sees its day soon and the way they are trying to straight up manufacture crisis so as to come after your home for example, it speaks to how they are likely in bad shape financially.
Hiring wannabe NYC hedge fund hero’s who haven’t left Minnesota is their attempt to seem serious. It would be laughable if they didn’t have any ability to F up lives, but they do and they use it.

I opened an account with Wings to get a good rate on a used car loan. That was almost three years ago and everything was handled professionally. When Wells Fargo stopped reissueing HELOCs I opened one with Wings about two years ago, again no problems. Now I am trying to get a larger line of credit and was told I needed a whole new HELOC. The processing this time has been a complete disaster. Every person I have had to deal with doesn't seem to know what they are doing. The situation this time is a little more complicated because I would not be available for the closing so I was going to use a power of attorney so my niece could sign on my behalf. POAs are not that uncommon but three different associates at the local branch didn't seem to be aware of how Wings handled them and my niece and I had a make multiple trips to the branch to get it in place. Then, at the last minute, the loan officer handling the application informed me that my spouse needed to be at the closing to sign some paperwork. That wasn't needed for the first HELOC I have with them. They can't be there because they are with me, When I tried to contact the loan officer I get an out of office reply and there customer service stops at 7 pm! Not sure what is going to happen now.

January 10 update.
After I wrote the original review I tried contacting their customer service when they were open, first using chat (which was another fiasco ending with the agent abruptly terminating the chat) and then messaging (where I connected with a really great agent who gave me the email address of the loan officer's supervisor. I contacted the supervisor and he also proved to be very helpful. At this point the closing has not taken place, pending our return, but there is a plan in place to make it happen. Among other things the supervisor provided me with a copy of the original closing papers showing that my spouse had signed them, so I stand corrected.

Just spoke to Nick Lange 1-952-997-8226. I explained that I went for this credit card offer partly for the initial interest promotion. They could not get my paperwork done online and I had to send it snail mail. This knocked me out of the promotion but no one advised me. Instead they charged me for the transfer and hit me with interest. They said they wont do a thing for me. Very poor customer service. Paying this card of and I have an offer of where they can stick it. If I could give less then a star I would. stay away from this place they dont give a rip about customers whatsoever.