Ordered 2 new sofas with Sam in the Dorchester shop who was extremely helpful. There was an issue with the order from Parker knoll and Sam and the team at Dorchester could not have done more to resolv... Ver mais
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Leia as opiniões dos outros
We went to order some arm caps for a settee we had bought from them several years ago. The item of furniture is no longer manufactured, but the furniture specialist, Eliza Bassill went to extraordinar... Ver mais
Great customer service friendly and helpful made me feel positive and at ease Delivery was on time George/Macaulay kind and helpful and respectful Good quality furniture and highly recommended... Ver mais
Needed some help re the delivery of furniture I had ordered. Spoke to Kelly who was absolutely fantastic. Took the time to check that delivery would be all ok and it was. Fantastic customer service.... Ver mais
Informações sobre a empresa
- Loja de móveis
- Loja de mobília para quartos
- Loja de móveis de jardim
- Loja de móveis para cozinha
- Loja de móveis rústicos
Escrito pela empresa
We are a Homewares and Furniture retailer based in the beautiful South West of England in the county town of Dorchester. With a huge range of different styles and designs on offer, across a variety of dining, living and bedroom collections, and a selection of home accessories, we truly believe we offer something for everyone.
Informações de contacto
High East Street 34-35, DT1 1HN, Dorchester, Reino Unido
- 01305 262666
- sales@woods-furniture.co.uk
- woods-furniture.co.uk
4,7
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good Local furniture supplier
Local furniture supplier with good showrooms and range of stock. Can be expensive but good quality. The most recent purchase had one of the four legs loose. I didn't immediately discover it - relying on their £99 'White glove' service. Once I made them aware they engaged a very good independent technician who sorted it out swiftly and they reimbursed the cost.
24 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Peter,
Thank you for your review, I'm pleased to hear how happy you are with the quality of your new furniture and your visit to our stores.
I am sorry to hear that there was an issue with one of the legs, but really glad we could resolve this for you quickly and easily!
Kind regards
Paul
The Woods Team
Personal service
We really valued the personal service that Woods gave us, keeping us up to date with progress on production and delivery of our Ercol snuggler/sofa when it was delayed and always promptly answering any queries. When we noticed the scatter cushion was missing they diligently searched the warehouse and ordered a replacement (FOC) when it wasn’t found. I’m so pleased we were able to go the shop, try out the sofa and speak to an actual person face to face - so much better than ordering on line!
6 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Joan,
Thank you for your review, we always aim to deliver the personal service and fantastic experience you have received. I'm sorry to hear that you were missing a cushion, but really glad that we have resolved this quickly and easily for you. We hope to see you again soon!
Thank you,
Paul
The Woods Team
Jake was very helpful while I was…
Jake was very helpful while I was thinking about purchasing, and in planning my delivery once I had decided to go ahead. The delivery men were polite, helpful, kept me updated and had my lovely new Milan dining table assembled in no time. All in new condition and lovely quality. Very happy with my purchase 😀
15 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Paula,
It's great to hear how much you enjoyed your visit to see Jake and how flawlessly the delivery service went, thank you for your review!
I'm so glad you are happy with your purchase and I have passed your kind words on to Jake and the delivery team. We hope to see you again soon!
Thank you,
Paul
The Woods Team
Quality Product, great customer service.
Ordered a corner dining bench and table set.
Sadly the table arrived broken.
Was dealt with quickly by Anya, who arranged a replacement and collection.
I am delighted to say that the set once assembled all together, it is a lovely piece of quality furniture.
Thank you for all your help and I would 100% recommend.
29 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Maria,
Thank you for your review, I'm really sorry to hear that your table arrived broken, but really glad to hear that Anya quickly and efficiently got this resolved for you and that you are now enjoying your set!
I have passed your kind words on to her, and she has said what a pleasure it was to be able to help!
Thank you,
Paul
The Woods Team
Incredibly professional
Incredibly professional, friendly, and helpful! Will definitely use again.
17 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Chria,
Thank you for your review. It's always a real pleasure to be able to help with your new furniture purchase and to deliver that next level service!
We look forward to welcoming you back soon.
Kind regards
Paul
The Woods Team
Excellent service
Excellent communication, bought one sofa and had it delivered as per arrangement. Liked it so much we ordered a second one on which we were given a discount. Again delivered in time frame specified. Followed up by phone to check that all was ok.
Have used many times over the years, a very honest and reliable company.
25 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello JM,
Thank you so much for your kind review, it's fantastic to hear that you liked your sofa so much that you then bought another! I'm really glad that we could deliver such a good experience for you and we hope to be able to help again soon!
Thank you,
Paul
The Woods Team
Head of Sales Karen was Fantastic
Head of Sales Karen was extremely helpful when I was making choices over new furniture for the home. I never felt rushed and when I changed my mind a few times it was never an issue. Very pleased with the excellent quality and beautiful looking furniture.
22 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Anne,
Thank you so much for your review, I have passed your kind words on to Karen who has said what a genuine pleasure it was to have been able to help with your new furniture purchase. We truly enjoy being able to deliver the wonderful experience you have described and are really glad to hear how you love your beautiful new items!
Thank you,
Paul
The Woods Team
Shame I can’t give this company zero…
Shame I can’t give this company zero stars. Bought an expensive outdoor sofa and fire pit and paid for them to set it up. They took my money then refused to set it up, didn’t supply instructions and then refused to engage. After weeks of haggling I received a paltry £50 refund. Sales Director at Dorchester has no concept of customer service.
Unfortunately Paul’s response below is incorrect - we were forced to assemble the fire pit ourselves as Woods point blank refused to do so and would not refund the assembly fee I had paid until I threatened to stand outside the Brewery Square shop and warn every potential customer about their lack of service. Don’t try to reinvent the truth Paul!
8 de agosto de 2025
Opinião espontânea
Resposta da Woods Furniture
Hi Rob
I'm really sorry to see that you had some issues with your delivery and setup. I can see this happened back in 2023 and the notes on our system show that although you are correct and the item was not assembled at the time of delivery, this was due to your ongoing works which meant this could not be done at the time. The team at the time did follow up with you and you confirmed to them that you had decided to assemble the set yourself rather than call and allow us to provide this service. We did, at the time, reimburse you fully for both delivery and assembly costs.
If you would like to discuss this further please do reach out to us again.
Kind regards
Paul
The Woods Team
Great service from Woods.
Great help with understand products in showroom. Delivery no problem when we changed date and Dylan and Mark could not have been better during the delivery process. Well done guys.
1 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Anthony,
Thank you for your fantastic review of our service, range and store! I have passed your kind words onto Dylan and Mark and they have both mentioned what a pleasure it was to have been able to help you. We take great pride in being able to deliver the excellent service you have received!
Thank you,
Paul
The Woods Team
Very helpful staff in the Dorchester…
Very helpful staff in the Dorchester shop, good communication and great delivery from Mark and Dylan. Thanks to all.
1 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Frances,
Thank you for your review. I have passed your kind feedback on to Mark and Dylan who were more than pleased to be able to help deliver your new furniture!
Kind regards
Paul
The Woods Team
We love the sofa
We love the sofa. Staff in Bournemouth branch are super helpful and friendly. Dylan and Mark the delivery persons did brilliant job, they were very polite and help us install the sofa and took the packagings away. 5 start service!
2 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Lin,
Thank you for your great review, it's good to hear how much you love your new sofa and how pleased you are with the service you have received from our team! I have passed your kind words on to Dylan and Mark and they have said how happy they are to have been able to help!
Thank you,
Paul
The Woods Team
Brilliant service and quality goods
Brilliant service and quality goods.
We originally ordered 6 dining chairs a few months ago and were really pleased with the quality of them.
We recently noticed a small split down one of the seams - I contacted them to report this and the costumer service since then has been second to none! Absolutely brilliant communication via Paul at Customer Services - I really think that others could learn from his polite, helpful and clear customer service. The issue was quickly resolved and the chair replaced.
We would definitely use again in the future! Thank you!
3 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hello Perkins,
Thank you for your review of your dining chairs, I am really pleased that you are happy with the quality of them.
I'm sorry to hear that one of the seams had an issue and had begun to separate and glad that Paul was able to help and rectify the matter for you quickly.
I have passed your feedback on to him and he has said it was an absolute pleasure to be able to get this resolved for you.
We look forward to seeing you again soon.
Kind regards
Charlie
The Woods Team
Resposta da Woods Furniture
Hi Archie,
Thank you for your review, it's great to hear that everything went smoothly for you. We hope to see you again soon!
Thank you,
Paul
The Woods Team
All good
Helpful staff. No pressure to buy, Questions answered. Purchase made later - delivery fine - all good.
1 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi David,
Thank you for taking the time to leave us a review.
We're so pleased to hear that you found our team helpful and that you felt comfortable browsing without any pressure. It's great to know your questions were answered, your delivery went smoothly, and that everything met your expectations.
We really appreciate your support and hope you enjoy your purchase for years to come!
Thank you, The Woods Team
Paul gave us a call after our table was…
Paul gave us a call after our table was delivered to make sure we were happy with the product. A small touch that made the whole experience feel a lot more personal.
1 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Tower Bridge Studios,
Thank you so much for your kind review.
We're delighted to hear you're happy with your table and that Paul's follow-up call made a positive impression. We believe it's the little touches that make all the difference, so it's wonderful to know you felt the experience was personal.
We really appreciate your feedback and hope you enjoy your table for many years to come!
Best wishes,
Emma-Lousie, The Woods Team
Great service
Great service. Mark and Dylan were very obliging rearranging existing furniture to house my new chair.
All packing rubbish removed.
1 de julho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Vanessa,
Thank you for your lovely review!
We're so pleased to hear that Mark and Dylan provided such great service and were happy to help rearrange your existing furniture to accommodate your new chair.
We'll be sure to pass on your kind words to them, they'll really appreciate the recognition. It's also great to know you were happy with the care they took in removing all the packaging.
Thank you for choosing Woods Furniture, and we hope you enjoy your new chair!
Emma-Lousie, The Woods Team
Great Help and Advise
Great customer service by Kelly at the Brewery Square shop.
Helped and advised on furniture that would suit are holiday home as well as being in keeping with the property and within our price range. Kelly is always welcoming and comes up with great ideas.
30 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Customer,
Thank you so much for your wonderful review! We're delighted to hear that Kelly was able to help you find the perfect furniture for your holiday home while keeping your style and budget in mind.
Kelly will be thrilled to know that her advice, ideas, and welcoming approach made such a positive impression. We really appreciate you taking the time to share your experience and look forward to welcoming you back to our Brewery Square store in the future.
Enjoy your new furniture!
Emma-Louise, The Woods Team
Received damaged goods
Received damaged goods, I was not made aware that any damage was to be reported with 3 days - item was stored in box until I had the opportunity to unpack it, approx. 10 days after delivery. So because of this Woods Furniture will not replace the item, extremely poor! I will be taking this further with Trading standards - feel like I have been conned.
27 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Paul,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how disappointing this situation has been.
Our reporting timeframe is in place because it allows us to investigate issues with our delivery partners and resolve them accordingly. We do ensure this is laid out clearly within our terms and conditions.
I can see that our customer care team are in contact with you currently with regards to this.
Emma-Lousie, The Woods Team
Excellent service in store and in the…
Excellent service in store and in the home for delivery and assembly .. Thankyou so much
17 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Paula,
Thank you so much for your kind review!
We're delighted to hear that you received excellent service both in-store and during your home delivery and assembly.
Your feedback means a great deal to our team, and we truly appreciate you taking the time to share your experience.
We hope you enjoy your new purchase, and we look forward to welcoming you back again soon!
Thank you,
Emma-Louise, The Woods Team
new chair
Ordered here because of availability and price. Can not fault the service. Clear comms and delivered when they said it would.
1 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi McScotty,
Thank you for your fantastic review!
We're so pleased to hear that our availability, pricing, and service met your expectations. It's great to know our communication was clear and that your order was delivered exactly when promised.
We really appreciate your feedback and hope to have the pleasure of helping you again in the future.
Thank you,
Emma-Louise, The Woods Team
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