Ordered 2 new sofas with Sam in the Dorchester shop who was extremely helpful. There was an issue with the order from Parker knoll and Sam and the team at Dorchester could not have done more to resolv... Ver mais
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Leia as opiniões dos outros
We went to order some arm caps for a settee we had bought from them several years ago. The item of furniture is no longer manufactured, but the furniture specialist, Eliza Bassill went to extraordinar... Ver mais
Great customer service friendly and helpful made me feel positive and at ease Delivery was on time George/Macaulay kind and helpful and respectful Good quality furniture and highly recommended... Ver mais
Needed some help re the delivery of furniture I had ordered. Spoke to Kelly who was absolutely fantastic. Took the time to check that delivery would be all ok and it was. Fantastic customer service.... Ver mais
Informações sobre a empresa
- Loja de móveis
- Loja de mobília para quartos
- Loja de móveis de jardim
- Loja de móveis para cozinha
- Loja de móveis rústicos
Escrito pela empresa
We are a Homewares and Furniture retailer based in the beautiful South West of England in the county town of Dorchester. With a huge range of different styles and designs on offer, across a variety of dining, living and bedroom collections, and a selection of home accessories, we truly believe we offer something for everyone.
Informações de contacto
High East Street 34-35, DT1 1HN, Dorchester, Reino Unido
- 01305 262666
- sales@woods-furniture.co.uk
- woods-furniture.co.uk
4,7
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A Good Experience
We ordered a sofa and chair at the beginning of the year Jake kept us informed of progress communication extremely good. Cannot fault Woods for good customer service.
Furniture was delivered on time with no damage.
We would not hesitate to buy furniture from Woods again.
5 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Karen,
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that Jake kept you informed throughout the process and that you were pleased with the communication and service you received.
It's great to know your sofa and chair arrived on time and in perfect condition. Your kind words and recommendation mean a great deal to us, and we truly appreciate your trust in Woods.
We look forward to welcoming you back when you're ready for your next piece of furniture!
Thank you,
Emma-Louise, the Woods Team
Great customer service
Great customer service. Held on to order until we needed it and delivered on time. A pleasure to deal with.
29 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Mrs Goodbody,
Thank you for your wonderful review!
We're delighted to hear that our team was able to hold your order until you needed it and ensure it arrived on time.
Providing reliable service and making the process as easy as possible for our customers is always our goal.
We really appreciate your kind words and look forward to working with you again in the future!
Thank you,
Emma-Louise, The Woods Team
Very happy with products ordered
Very happy with products ordered, good comms around delivery.
9 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Chris,
Thank you for your review.
We're delighted to hear that you're very happy with the products you ordered and that you found our delivery communication helpful. Providing quality products and keeping our customers informed every step of the way is important to us.
We appreciate your support and look forward to serving you again in the future.
Emma-Louise, The Woods Team
Good service and good quality…
Good service and good quality furniture. Recommended
16 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Zunaid,
Thank you for your kind review and recommendation.
We're delighted to hear that you were pleased with both our service and the quality of our furniture. Your feedback means a lot to us, and we truly appreciate your support. We hope to have the pleasure of serving you again in the future.
Emma-Louise, The Woods Team
Great local independent store
Great independent store to purchase from. More than happy with our sofa purchase. Very pleased with the overall experience. There was some slight damage to a wall on delivery, but Paul from Customer Services sorted it out by arranging a decorator to repair the damage. Great service and very understanding throughout by keeping me updated on when the repair would be sorted. I would definitely purchase from Woods again.
22 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Mrs Cuff,
Thank you for your wonderful review and for choosing to shop with us. We're delighted to hear that you're happy with your sofa and that you were pleased with your overall experience.
We apologise for the damage caused during delivery, but we're glad that Paul and our Customer Services team were able to resolve the issue promptly and keep you informed throughout the process. Providing excellent service and support is very important to us, and it's great to know that this was reflected in your experience.
Thank you for your understanding and kind words. We truly appreciate your support and look forward to welcoming you back to Woods in the future.
Emma-Louise, The Woods Team
Great after sales service
Bought 8 chairs but one set of legs faulty. Paul and has dealt with the problem efficiently and courteously within a week of raising the issue. Very good service
17 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Colin,
Thank you for your review and for bringing the issue with the chair legs to our attention. We apologise that one of the chairs arrived with a fault, but we're delighted to hear that Paul was able to resolve the matter efficiently and courteously.
We pride ourselves on providing excellent customer service, so it's great to know that your replacement was arranged promptly and to your satisfaction.
Thank you for your patience and for choosing us. We hope you enjoy your new chairs for many years to come.
Emma-Louise, The Woods Team
Issues with our wardrobe
We did have a problem with a scratch, ill fitting doors and a protruding nail on our solid oak wardrobe but when I called Woods they rectified without any disagreements or fuss. I took photos of the issues as they requested and sent them to Woods to review. They offered some money back but we wanted a perfect wardrobe so they rectified the problem without any fuss - great customer care, thank you.
29 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Sharon,
Thank you for taking the time to share your experience.
We appreciate your patience while we resolved the issues with your wardrobe. While we're sorry that it did not arrive in perfect condition, we're pleased that our team was able to rectify the problems to your satisfaction.
Providing high-quality products and excellent customer service is very important to us, and we're glad we could find the right solution for you without any hassle.
Thank you for your kind words about our customer care team. We hope you enjoy your wardrobe for many years to come and appreciate your support.
Emma-Louise, The Woods Team
Great to deal with a real company!
Quality products. Good service. Prompt delivery. Excellent customer support.
12 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Hugh,
Thank you for your wonderful review!
We're delighted to hear that you were happy with the quality of our products, the service you received, and the prompt delivery.
Providing excellent customer support is a top priority for us, so it's especially rewarding to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future!
Thank you,
Emma-Louise, The Woods Team
Very happy with our dining chairs
Very happy with our dining chairs, gorgeous colour and size.
19 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Sophie,
Thank you for your wonderful review!
We're delighted to hear that you're so happy with your dining chairs and that the colour and size are exactly what you were looking for.
We really appreciate you taking the time to share your feedback and hope you enjoy your new chairs for many years to come.
Thank you,
Emma-Louise, The Woods Team
Great service
Ordered a corner bench and dining table. The guy managed to deliver in the day of my choosing. They called me before hand to let me know they were coming. Great set of furniture no quality issues. I managed to assemble ot all myself but probably easier with two. Great service.
1 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Derrick,
Thanks for taking the time to leave such a great review.
We’re really pleased to hear you’re happy with your corner bench and dining table, and that delivery went smoothly on your chosen day. It’s also great to know the pre-delivery call was helpful and that you’re satisfied with the quality.
Well done getting it assembled yourself as well.
We appreciate your support and hope you enjoy your new set for years to come.
Thank you,
Emma-Louise, The Woods Team
Highly recommend Woods
We bought 4 x Adele Pocket Sprung Dining Chairs in Tan on 4 June 2026. We are very happy with all our communications with Woods, especially the lovely Anya who called us to check everything is ok. It certainly is. We’d been given estimated delivery dates and our chairs arrived at the front end which was brilliant, only about 2 days after ordering. We are delighted with our chairs, they were easy to assemble, and are so comfy, good quality and stylish. And a good price. Thank you Woods, we’ll come back to you and highly recommend you to others.
4 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Lynn,
Thank you for your wonderful review.
We're delighted to hear that you're so pleased with your Adele Pocket Sprung Dining Chairs and that everything from communication to delivery went smoothly. It's great to know they arrived sooner than expected and that you found them easy to assemble, comfortable, and stylish.
We're especially pleased to hear your kind words about Anya — we'll be sure to pass your feedback on to her. Providing attentive and helpful customer service is something we take great pride in.
Thank you for your recommendation and support. We really appreciate it to hear you'll be returning to us, and we look forward to welcoming you back to Woods again soon.
Emma-Louise, The Woods Team
We purchased a couple of bar stools…
We purchased a couple of bar stools for my kitchen. Really beautifully made and set off my breakfast bar perfectly. The website was easy to move around and he sales staff were courteous and polite. Would definitely buy from them again.
1 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Jacky,
Thank you for your lovely review.
We're delighted to hear that you're so pleased with your bar stools and that they look perfect with your breakfast bar. It's great to know you found the website easy to use and that our team provided courteous and polite service.
We really appreciate your kind words and support, and we're glad you'd choose to shop with us again. We look forward to welcoming you back to Woods in the future.
Thank you,
Emma-Louise, The Woods team
This is the third order I have placed…
This is the third order I have placed with Woods furniture. I previously ordered bar stools, then dining chairs online and was delighted with both.
This time I needed a large sideboard. I found the Jupiter sideboard online, but as it was a large item, I wanted to look at it in the store before ordering.
I visited the Brewery Square store first and really enjoyed browsing. The store has a welcoming atmosphere, it is well laid out and there are plenty of items to suit a variety of budgets. The Assistant I spoke to was knowledgeable, friendly and helpful, without being pushy. They didn't have the sideboard I wanted on display, so they checked the High Street branch and they had one on display.
I went to the High Street Branch and the Assistant I spoke to there was equally helpful and knowledgeable.
I placed the order on a Thursday and it was delivered the following Wednesday.
The delivery team were really efficient, quickly taking the large, heavy sideboard to the room of my choice. They were friendly and made me feel at ease which was nice.
I am delighted with the sideboard because it is well made and good value. It required minimal assembly because I just had to bolt the legs on with the allen key that was supplied.
Thank-you Woods for the wonderful customer service you have provided once again.
17 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi,
Thank you so much for your wonderful review and for choosing Woods Furniture again.
We're delighted to hear that you've had positive experiences with all of your purchases and that our teams at both Brewery Square and High Street were able to help you find the perfect sideboard. It's also great to know that delivery was smooth and that you're so pleased with the quality and value of your new Jupiter sideboard.
Your continued support means a great deal to us. Thank you for your kind words, and we look forward to helping you again in the future.
Thank you,
Emma-Louise, The Woods Team
Ordered the Bali garden set
Ordered the Bali garden set - easy to order, delivery was prompt and well packaged. The garden set is absolutely stunning and great quality for the price. Easy clear instructions to assemble and was put together in no time at all! No blips! Very comfortable and spacious and will certainly be very enjoyed! Even got a follow up call to check we were happy with our purchase and a care guide emailed to download - great customer service! Nothing negative to say, very positive experience with a company who clearly cares about their products and customers. Would use them again in a blink! Sincere thank you to Woods furniture for a perfect garden set and perfect service. 👏😃
29 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
HI TLW,
Thank you so much for your incredible review.
We're absolutely delighted to hear how pleased you are with your Bali Garden Set and that everything from ordering to delivery went smoothly. It's wonderful to know that the set exceeded your expectations in terms of quality, comfort, and value, and that you found the assembly process straightforward and hassle-free.
We're especially pleased that our follow-up call and care guide were appreciated. We believe that great customer service should continue long after delivery, so it's fantastic to hear that this made a positive difference to your experience.
Your kind words about our products, service, and team mean a great deal to us. Thank you for your support and recommendation. We hope you enjoy many relaxing moments in your new garden set, and we look forward to welcoming you back to Woods in the future.
Thank you again for choosing Woods Furniture.
Emma-Louise, The Woods Team
Perfect
Perfect, great communication, fabulous customer service!
27 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Maxine,
Thank you for your fantastic review.
We're delighted to hear that you had such a positive experience with us and that our communication and customer service met your expectations. Providing excellent service at every stage of the customer journey is something we take great pride in.
We truly appreciate your kind words and your support. Thank you for choosing Woods, and we hope to serve you again in the future.
Thank you,
Emma-Lousie, The Woods Team
Excellent service
Excellent service from ordering to receipt of goods. Quick delivery and kept informed.
I bought 4 dining chairs very pleased with quality and easy to assemble.
I then decided to buy a bench which unfortunately had some damage to the legs
Anya from customer service dealt with this so quickly and efficiently
Woods will be my go to shop online and will definitely recommend
17 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Susan,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you were pleased with the service you received from ordering through to delivery, and that you're enjoying your dining chairs. It's great to know that the delivery process kept you well informed and that the chairs were easy to assemble.
We're sorry that the bench arrived with some damage to the legs, but we're pleased that Anya was able to resolve the issue quickly and efficiently for you. We will be sure to pass on your kind comments to her.
Thank you for your recommendation and for choosing Woods. It means a great deal to us that we've earned your trust, and we look forward to serving you again in the future.
Emma-Louise, The Woods Team
Amazing tables and chairs
Amazing tables and chairs. The staff was very helpful and provided a great customer service.
3 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Johanna,
Thank you for your wonderful review.
We're delighted to hear that you're pleased with your tables and chairs and that our team was able to provide the helpful service you deserved. Delivering high-quality furniture alongside excellent customer care is always our goal, so it's fantastic to know we achieved that for you.
We truly appreciate your kind words and your support, and we hope to assist you again in the future.
Thank you,
Emma- Louise, the Woods Team
Great service
Easy to order, great choice, great price, turned up quickly and the product is fantastic. What is not to like. Plus a friendly check up call after the fact. Proper service. Well done.
1 de junho de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Andrew,
Thank you for such a fantastic review.
We're delighted to hear that you found the ordering process easy, enjoyed our range of products, and felt you received great value for money. It's wonderful to know that your order arrived quickly and that you're so pleased with the product.
We're especially pleased that our follow-up call was appreciated. We believe good customer service doesn't end when an order is delivered, so it's great to hear that this made a positive impression.
Thank you again for your kind words and support. We hope to welcome you back to Woods again in the future.
Emma-Louise, The Woods Team
Reliable service
I've used Woods on line a few times and never been disappointed with the delivery service or products
21 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Amanda,
Thank you for your continued support and for taking the time to leave us such a wonderful review.
We're delighted to hear that you've used Woods several times and have consistently been happy with both our products and delivery service. Providing quality furniture and a smooth customer experience is something we take great pride in, so it's fantastic to know we've met your expectations on each occasion.
We truly appreciate your loyalty and look forward to serving you again in the future.
Thank you,
Emma-Louis, The Woods Team
Beautiful table
The table we ordered is absolutely beautiful, even better than we were expecting. Great quality and looks fantastic. They were very quick to dispatch the table, the only reason for 4 out of 5 instead of 5 is because the delivery company weren't great. I can't fault the customer service of Woods though but potentially would be worth using a more reliable delivery company
22 de maio de 2026
Opinião espontânea
Resposta da Woods Furniture
Hi Sarah,
Thank you for your review and for your kind comments about the table. We're delighted to hear that you're pleased with your order.
We're also glad that you were happy with our customer service and the speed of dispatch. We appreciate your feedback regarding the delivery experience. While we work hard to ensure orders are dispatched promptly, we understand how important a reliable delivery service is and we're sorry that this part of the experience did not meet the same standard.
Your comments have been noted and will be shared with our team as we continually review our delivery partners and processes. Thank you again for your feedback and for choosing Woods. We hope you enjoy your new table for many years to come.
Thank you.
Emma-Louise,The Woods Team
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