We visited WoodUpp showroom at Coomera and found the staff friendly and knowledgeable about there products. Overall a good experience. Deliver for the panel we chose was from Melbourne but didn’t take... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoRIVA Offices - Office 71, 2/14 Edgewater Court, 4217 Robina, Queensland, AU
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
If you're ordering from Australia - expect a massive delay with no communication. Ordered a quite a few things, no response for over a month, you need to followup with them. I'm sure the products... Ver mais
A empresa respondeu
Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping. Delivered on ti... Ver mais
A empresa respondeu
Quick delivery to the door, easy installation and looks amazing. Bonus, our bedroom smell like a forest.
A empresa respondeu
Informações sobre a empresa
Sobre WoodUpp - Australia
Escrito pela empresa
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Escrito pela empresa
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Informações de contacto
RIVA Offices - Office 71, 2/14 Edgewater Court, 4217, Robina, Queensland, Austrália
- 1300966387
4,4
Excelente
104 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Absolutely not a high-quality product
Absolutely not a high-quality product. The wooden slats have splinters all along the edges, with no sanding done at all. On top of that, some of the slats arrived broken
21 de março de 2026
Opinião espontânea
Resposta da WoodUpp - Australia
We’re really sorry to hear about your experience — this is absolutely not the quality we aim to deliver.
Your feedback about splinters and damaged slats is very concerning, and we fully understand how disappointing this must have been. This is not our usual standard, and we take it very seriously.
We would very much like the opportunity to make this right for you. Please reach out to our support team with your order details and photos of the issue, and we’ll ensure a quick and proper resolution.
Thank you for bringing this to our attention — it helps us improve, and we truly appreciate it.
All the best
Stine Brorsen
Country Manager, WoodUpp
Great Product. Exceptional Service
I recently purchased and installed WoodUpp wood paneling and strip lighting in my office. Not only was I impressed by the quality and ease of installation, but also by the exceptional service and follow up by Ben from WoodUpp. I couldn’t be happier and the end result looks fantastic. Thank you.
27 de março de 2026
Opinião espontânea
Resposta da WoodUpp - Australia
Hi John, very nice to hear of your positive experience with us. Ben does a fantastic job and is well loved by our customers for sure, and we always enjoy hearing that customers also very much appreciate the quality of our products.
Such helpful and knowledgeable staff.
Such helpful and knowledgeable staff.
The products are amazing.
26 de fevereiro de 2026
Resposta da WoodUpp - Australia
Hi Elaine, thank you so much once again for being so patient with the delayed items, we genuinely appreciate it, and also amazing to hear that you love our products.
Great quality
I fitted the LED straps into my daughters piano room.....huge mistake as she then wanted them in her bedroom. They look fantastic and the remote control for on/off and dimmer is perfect for a bedroom.
Fitment is so easy as is the video demonstrations.....makes them idiot proof.....trust me Im an idiot.
The customer support is outstanding.
Id love to add photos so people can see any fool can fit these. I'd recommend you use strip backing lugs, says not required but they ensure firm fitment.
25 de fevereiro de 2026
Resposta da WoodUpp - Australia
Hi Peter, thank you so much once again, and no, you are certainly not an idiot 😂 It's really great to hear that your daughter loved the strip lighting so much as they really do provide a great mood to any room. Thanks so much once again Peter, you have been an absolute pleasure to deal with.
Resposta da WoodUpp - Australia
Thanks you so much Nev, so nice to hear that you appreciate the service we aim to provide our customers with.
Good customer service
Never received original samples ordered but they got back to me and helped sort out the problem
16 de fevereiro de 2026
Resposta da WoodUpp - Australia
Hi Kiara, this is very strange and we can only apologise as to why your samples have not arrived. We have called and sent a text, so if you could please come back to us we will express post samples to you immediately. We are truly sorry for the inconvenience.
Sample never received
Sample never received. Kept receiving EDM about purchasing. Products could potentially be dropshipped. Was going to consider this website but on account the ordered samples never arrived, I am no longer interested. Not impressed.
16 de fevereiro de 2026
Resposta da WoodUpp - Australia
Hi Vin, we genuinely cannot work out why your complimentary samples have not arrived. We don't have any previous communication of them going missing, so we are very sorry to receive the feedback. We are more than happy to assist if you are willing to reply to our contact. Apologies for the inconvenience Vin.
Easy and stylish
The panels look great and super easy to install. The customer service, especially Ben, was extremely helpful and communicative every step of the way.
13 de março de 2026
Opinião espontânea
Resposta da WoodUpp - Australia
Hi Phil, thank you so much. We love hearing such positive words about our products and especially our staff. It makes it all the more worth while, and we are so glad we were involved in your project.
Sent out samples that were available…
Sent out samples that were available straightaway
Good quality but not what I was wanting
2 de fevereiro de 2026
Resposta da WoodUpp - Australia
Hi Wendy, we are glad that you appreciate our service and quality, and obviously its a shame that we could not assist with your project. If you ever require any assistance in the future, we will be more than happy to assist as best we can.
Too costly
Panels look good but is extremely too expensive not just the panels but the extras that you get for them, makes it unreasonable and panels from elsewhere a far better option
29 de janeiro de 2026
Resposta da WoodUpp - Australia
Hi Jeb, we certainly appreciate the feedback and the appreciation of the quality of our products. Whilst we are a premium brand we do offer an Essentials range of panels starting at $159 that still remain very high quality, and the majority of our panels have a natural timber veneer and are produced in Denmark, hence the amazing quality.
Poor communication & distributor network
18 de dezembro de 2025
Resposta da WoodUpp - Australia
Hi Booker, we’re sorry to hear you feel this way about your experience.
As discussed in our email correspondence, the panels sent in the second shipment were unfortunately the incorrect colour due to an error from our 3PL partner. When this was identified, we offered solutions including a discount should the panels still be usable.
At the time, we received confirmation that the order would proceed under the standard terms and invoicing was requested accordingly. We were therefore surprised by the later misunderstanding regarding payment. We always aim to resolve issues in a fair and transparent way and would have been happy to discuss this further to find a solution.
If you would like to revisit the matter, please feel free to contact us directly.
Best regards
Mick Dienhoff
CEO WoodUpp Australia
Resposta da WoodUpp - Australia
Thank you so much for the 5 star review, much appreciated 🙂
The product thickness didn’t work for me.
The product appears to be well made and finished to a high standard.
Unfortunately, it didn’t work for my intended application. The reason being the overall thickness being 20mm did not blend in with my skirting boards and ceiling cornice.
6 de janeiro de 2026
Resposta da WoodUpp - Australia
Hi John, we greatly appreciate the 4 star review, and appreciation of the product quality. Some customers remove skirting and/or cornice, however it is certainly a personal design preference, so we are sorry to hear that aspect was not to your liking John.
Great product for hiding wardrobe backs…
Great product for hiding wardrobe backs and making them a feature! Easy to install and looks fabulous.
5 de janeiro de 2026
Resposta da WoodUpp - Australia
Hey Rachel, so great to receive your stellar 5 star review. Would love to see photos of your install if you are happy to share them 🙂
This product is quite amazing!
The product is quite amazing and although we had to wait 2 months to install because of other construction it was worth the wait. The quality is second to none and the ease of installation made the experience great. I recommend the lighting which was both easy to install and operates well with the remote control. I highly recommend WoodUpp to anyone who needs to lift their space.
25 de novembro de 2025
Resposta da WoodUpp - Australia
Helen, thank you so much for your patience, and genuine appreciation of the quality of our products. We will share this with the team as they will be excited to hear such positivity.
Resposta da WoodUpp - Australia
Thanks so much Joan. Here to help if you need any advice 🙂
I was impressed with the ease and speed…
I was impressed with the ease and speed of obtaining my samples. I was also very happy that the sample was actually a useful size.
6 de janeiro de 2026
Resposta da WoodUpp - Australia
Thank you so much for the positive review. Please don't hesitate to contact our team if we can be of any further assistance 🙂
The samples showed up quicker than…
The samples showed up quicker than expected.
They look great and we are in the process of deciding the colour and how much of it.
2 de janeiro de 2026
Resposta da WoodUpp - Australia
Hi Michael, thank you so much. We are more than happy to assist with deciding on colour if you need, so please don't hesitate to contact us 🙂
Fast service
I requested samples which were dispatched very quickly and are of a useful size
29 de dezembro de 2025
Resposta da WoodUpp - Australia
Thanks so much Sandra. Please let us know if you need any help with decisions or installation advice as we will be more than happy to help 🙂
Excellent product
Excellent product - met our expectations and the company was incredibly helpful to us in a number of ways. Would highly recommend.
30 de dezembro de 2025
Resposta da WoodUpp - Australia
Hey Vanessa, so great to her that you love our products and had a very positive experience with our company. The staff always genuinely appreciate hearing these kind words from our customers.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.