The products offered are both well chosen and high quality. I have been equipping a home workshop for the last couple of years. I think I discovered the Wood Workers Workshop when researching for rout... Ver mais
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Leia as opiniões dos outros
Over the last few months I've bought a fair number of different products here and found the demonstration and explanation videos of them very helpful and useful too in making a decision. They offer so... Ver mais
I was looking for a safety push block that was easy to use and not too expensive. I found this one online and found it fitted the bill. Overall buying experience was excellent; may use again if item r... Ver mais
Woodworkers Workshop has been my go to place for fine woodworking hand tools and table routing products for 3 or 4 years now when I attended a very good woodworking course run by Peter Sefton. Their p... Ver mais
Informações sobre a empresa
Escrito pela empresa
We are a family business, run by woodworkers for woodworkers, delivering 5-star customer service since 1999. Stocking a wide range of quality woodworking tools from leading brands including Milescraft, INCRA, iGaging, JessEm, Melbourne Tool Company, Woodpeckers, Bow Products, FastCap, StopLossBags, Harvey and our exclusive AUKTools and Verum brands. We ship worldwide - duty and tax included. If you have any questions or require any help and advice please email us on sales@woodworkersworkshop.co.uk or call us on 01684 594683 between 9.00am and 4.30pm Monday to Friday.
Informações de contacto
The Threshing Barn, Welland Road, WR8 0SN, Upton-Upon-Severn, Reino Unido
- +44 (0)1684 594683
- sales@woodworkersworkshop.co.uk
- woodworkersworkshop.co.uk
4,9
Excelente
91 opiniões
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As pessoas também visitaram
Shocking shocking shocking
It pains me to say but the service here has been absolutely awful.
Order placed on 20/12 pre Brexit
Some items not in but promised they would be in within a week.
11/1 refunded because VAT had been charged but refunded without the shipping charge
Chased and got shopping recharged
Asked if the product was in stock - told yes so placed new order
The item wasn’t in stock so went on pre-order
Arrived in Spain, couldn’t pay charges on their couriers website
Sent mail to Woodworkers workshop - received a response a week later
Paid the charges
No delivery - sent email on 03 Feb asking them to chase up
Received a response a week later after I chased again.
There was an issue with their courier in Spain it would take a week to resolve
I chased 10 days later after no communication
No response from Woodworkers workshop
Today I received a refund - but partial because of the charges I had to pay which I cannot recover
Awful service - never using them again
Following the reply - I suggest you read the emails to highlight how many errors and the obvious lack of communication on your behalf. As you say a regular customer, if I get treated this way - God help any newcomers.
Happy to be rid of Woodworkers Workshop - shocking service.
23 de fevereiro de 2021
Opinião espontânea
Resposta da Wood Workers Workshop
Saddened to see that you have written us a 1 star review whilst we are trying to resolve an issue you have with the Spanish tax authorities. After being a regular customer for the past 4 years with 10 orders delivered to you in Spain without issue, Brexit and COVID have thrown up many challenges. We have 20+ emails between us since your first order was received in December, which was fully refunded once the port between the UK and Europe was closed before Christmas. You were made fully aware that post-Brexit you would be responsible for the Spanish duties and taxes. We are also currently implementing a new website where customers can pre-pay all tax and duties at the checkout and that should go on-line in April 2021.
The products you ordered again in January have been in your local sorting office since Jan 29th . My team have spent many hours trying to expedite your delivery on the final 15 miles of its journey but as this has proved difficult, you have been reimbursed, in full, for your order and delivery charges. The local taxes and duties you have paid are also in the process of being refunded to you by the Spanish Tax authorities and are outside of our control.
Prior to publishing your review you were made aware that we had fully refunded you for your order and shipping costs, and that we cannot pay you the taxes you have paid directly to the Spanish tax authorities - the duties are on their way to you already, so you will have recovered all payments.
You thanked my team for their help saying they were “awesome” before “threats of legal action and letting everyone know on all reviews”. You have obviously decided to take this course of action - we can do no more to expedite your duties and tax refund from the Spanish Authorities, which is already on its way to you.
Bought an iGaging Snap-Check device
Bought an iGaging Snap-Check device. Came promptly, and works as described in Peter's video. Just what I need for my router table.
I can also recommend the woodworking starter course.
20 de fevereiro de 2021
Opinião espontânea
Just before Christmas placed several…
Just before Christmas placed several orders for some Woodpeckers tools, as always first class service from Woodworkers workshop. When you call them they are always very helpful and nothing is a problem even if you have asked to return a product. Looking forward to see what new Woodpeckers tools will be offered this year as well. Keep up the great work guys.
26 de janeiro de 2021
Opinião espontânea
Quick and excellently packed
Just received my Block Plane... probably the best wrapped parcel I've had in a long time. Good to see local businesses doing a great job. I'm looking forward to the end of the current challenges and hope to find time to take a course.
12 de janeiro de 2021
Opinião espontânea
A review fom The Netherlands.
A review fom The Netherlands.
A great company.
First class tools.
Very fast shipment.
Strongly recommended.
Hope it will be the same after January 1 (Brexit).
13 de dezembro de 2020
Opinião espontânea
Quality tools for the craftsman
A good range of quality tools for the professional and craftsman. Bought an Incra Mitre Gauge and fence which was delivered very quickly and is superbly made.
23 de agosto de 2020
Opinião espontânea
Very professional company.
Very professional company which sells quality tools and machines. Delivery is very fast and customer service is excellent.
You can't go wrong shopping with this company.
9 de julho de 2020
Opinião espontânea
Great products and customer service
Fast delivery and a unique stock of precision woodworking tools including Woodpeckers and Ingra. The best layout tools out there at prices that reflect the quality. Customer service from Jim and the team is top rate.
9 de fevereiro de 2017
Opinião espontânea
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