World Tour Store Opiniões 

Resposta da World Tour Store

11/08/2026

Dear Magda,

Thank you for taking the time to share your feedback. We are truly sorry to hear how frustrating and disappointing this experience has been for you.

We understand your concerns regarding the booking, the subsequent request to consider alternative travel arrangements, and the time taken to complete the refund process. We appreciate that, from your perspective, the situation caused significant inconvenience and uncertainty, particularly after payment had already been made.

We would like to clarify that flight bookings operate within a dynamic airline inventory environment where fares and seat availability can change rapidly. In some instances, an itinerary that appears available at the time of selection may no longer be available for confirmation by the time the booking process is completed. While this is an industry-wide challenge, we fully recognize that this does not lessen the frustration experienced by customers when it affects their travel plans.

Our records show that when it became apparent that the selected departure could not be confirmed, our team attempted to discuss the available options with you. We understand that you had already made alternative arrangements and requested a refund instead, which we completely respected. A full refund request was subsequently raised, refund communications were issued, and the booking was ultimately cancelled with the refund processed on 3rd August 2026.

That said, we acknowledge that the communication surrounding the booking status and refund process did not meet the standard you should reasonably expect. We understand that receiving different updates at various stages may have caused confusion and led to a loss of confidence in the process. For this, we sincerely apologies.

Your feedback has been taken seriously and will be reviewed internally as we continue to improve both our communication processes and the way booking exceptions are handled.

Please accept our sincere apologies for the inconvenience and frustration caused. We appreciate you bringing your concerns to our attention and regret that your experience did not reflect the level of service we strive to provide.


Kind regards,
Customer Support Team

Resposta da World Tour Store

12/08/2026

Dear Salou,

Thank you for taking the time to share your detailed feedback. As discussed during our call, we sincerely apologise for the experience you had with us and for the stress, uncertainty, and inconvenience caused throughout the booking process.

We completely understand that your concern was not only about the time taken to receive the tickets, but also about the conflicting information regarding the booking and baggage allowance, the additional payment discussed, the repeated follow-ups, and most importantly, the manner in which some of your concerns were addressed. We especially regret this given that the travel arrangements were important for your elderly parents and their medical appointments.

We are pleased that, following further escalation, our team was able to arrange the ticket issuance and that your flights were ultimately confirmed. At the same time, we acknowledge that the process should have been much smoother and that you should not have had to make repeated calls to obtain clarity and reassurance.

We also sincerely apologise for any comments or communication during your interactions with our team that made you feel your concerns were not being treated with the professionalism and respect you deserved. This is not the standard of customer service we aim to provide.

As discussed over the call, we have taken your feedback seriously and will share your concerns with the relevant team for internal review. We truly appreciate you taking the time to speak with us and giving us the opportunity to understand your experience better.

If you feel that our efforts to address your concerns and the resolution provided have made a positive difference, we would be grateful if you would consider updating your Trustpilot review to reflect the overall resolution. Your feedback is valuable to us and helps us continue improving our service.

Should you require any further assistance with your booking or future travel arrangements, please feel free to reach out to us. We will be happy to assist.

Once again, thank you for speaking with us, and please accept our sincere apologies for the experience you had.

Kind regards,
Customer Support Team

Resposta da World Tour Store

11/08/2026

Dear John,

Thank you for sharing your feedback. We are genuinely sorry that your experience left you feeling this way, and we completely understand your frustration regarding the booking and the communication you received during the process.

We would like to sincerely apologise for the inconvenience caused. Following an issue with the booking, we understand that you contacted us after being advised that the reservation could not be confirmed with the airline. Once the matter was raised, our team initiated the refund process and kept the case under follow-up until the refund was completed.

The full refund for the affected reservations was processed on 4 August 2026, and when our team subsequently contacted you on 11 August, you kindly confirmed that the refund had been received.

That said, we acknowledge that the communication throughout the process could have been clearer and more timely. We understand how this may have caused concern, particularly when payment had already been made and the booking could not be confirmed as expected. We sincerely regret the inconvenience and frustration this caused you.

Please be assured that your feedback has been taken seriously and will be shared with the relevant team to help us improve the way we communicate with customers in similar situations.

We are pleased that the refund has now been received, and we sincerely apologise again for the experience you had with us.

Thankyou
World Tour Store

Resposta da World Tour Store

15/08/2026

Dear Lindsey wang,

Thank you for sharing your updated feedback. We sincerely apologies for the frustration and uncertainty you experienced regarding your booking and refund.

We understand that your payment was successfully received, but the outbound flight could not be confirmed due to an availability/RBD issue. As the available alternatives were not suitable for you and you decided not to proceed with the travel plans, a full refund request was raised on 24 July 2026.

We would also like to provide some context regarding airline fares and availability. Flight bookings are a dynamic process, with millions of customers making reservations across airlines and travel websites worldwide at any given time. It is possible for a selected itinerary to become unavailable after passenger and payment details have been completed, even if the same itinerary continues to appear temporarily on the website or other platforms. This can occur due to changes in airline inventory, fare availability, or temporarily cached system information. Fares and seat availability are dynamic and can change instantly.

We also acknowledge your concerns regarding the repeated follow-ups and the different timelines provided for the refund and transaction details. We sincerely regret that the communication was not as clear and consistent as it should have been.

As per our records, the booking was cancelled and marked as refunded on 3 August 2026. We also tried reaching you on 13 August and 15 August to provide further assistance, but unfortunately, we were unable to connect with you.

If you have not yet received the refunded amount, please feel free to contact us with your booking details. We will be happy to check the refund status and assist you with the transaction details.

We sincerely apologise for the inconvenience caused and appreciate your patience. We value your feedback and will use it to improve our booking and refund processes.

Should you require any further assistance with your future travel arrangements, please feel free to reach out to us. We will be happy to assist.

Kind regards,
Customer Support Team

Resposta da World Tour Store

15/08/2026

Dear Honglei yang,

Thank you for sharing your feedback. We sincerely apologise for the frustration and inconvenience you experienced during your booking process.

We understand your concern regarding the fare displayed at the time of booking and the subsequent communication regarding ticket availability and additional charges. We appreciate that being informed that the selected itinerary could no longer be confirmed at the original fare can be disappointing and confusing.

We would also like to provide some context regarding airline fares and availability. Flight bookings are a dynamic process, with millions of customers making reservations across airlines and travel websites worldwide at any given time. It is possible for a selected itinerary to become unavailable after passenger and payment details have been completed, even if the same itinerary continues to appear temporarily on the website or other platforms. This can occur due to changes in airline inventory, fare availability, or temporarily cached system information. Fares and seat availability are dynamic and can change instantly.

We also understand your concerns regarding the refund process and sincerely apologise if the communication or timelines provided to you were not as clear and consistent as expected.

Our team has also tried to contact you to discuss your concerns and assist you further; however, unfortunately, we were unable to connect with you.

We are sorry that your experience did not meet the standard of service we aim to provide. Your feedback has been taken seriously and will be shared with the relevant team to help us improve our booking and refund processes.

If you have any outstanding concerns regarding your booking or refund, please feel free to contact us with your booking details. Our team will be happy to review the matter and assist you further.

Should you require any assistance with your future travel arrangements, please feel free to reach out to us. We will be happy to assist.

Kind regards,
Customer Support Team

Resposta da World Tour Store

11/08/2026

Dear John,

Thank you for sharing your feedback. We are genuinely sorry that your experience left you feeling this way, and we completely understand your frustration regarding the booking and the communication you received during the process.

We would like to sincerely apologies for the inconvenience caused. Following an issue with the booking, we understand that you contacted us after being advised that the reservation could not be confirmed with the airline. Once the matter was raised, our team initiated the refund process and kept the case under follow-up until the refund was completed.

The full refund for the affected reservations was processed on 4 August 2026, and when our team subsequently contacted you on 11 August, you kindly confirmed that the refund had been received.

That said, we acknowledge that the communication throughout the process could have been clearer and more timely. We understand how this may have caused concern, particularly when payment had already been made and the booking could not be confirmed as expected. We sincerely regret the inconvenience and frustration this caused you.

Please be assured that your feedback has been taken seriously and will be shared with the relevant team to help us improve the way we communicate with customers in similar situations.

We are pleased that the refund has now been received, and we sincerely apologies again for the experience you had with us.

Thankyou
World Tour Store