World Tour Store Opiniões 

Resposta da World Tour Store

Actualizada a 31/08/2026

Dear Dean,

Thank you for taking the time to share your experience. We sincerely regret the frustration caused during your booking process.

We have reviewed the details of your booking and understand your concern regarding the communication about the availability of your originally selected flight and the additional fare discussed. We appreciate that being contacted after making payment and being advised that an additional amount may be required can understandably be frustrating and may have given you the impression that you were being asked to pay more for the same journey.

We would also like to clarify that the discussion regarding availability was related to airline inventory and fare conditions, rather than an intention to mislead or improperly charge you. Airline fares and seat availability are dynamic and can change at any time during the booking process.

We sincerely apologise if the conversation or the way the situation was handled made you feel uncomfortable or gave you the impression that you were being pressured into paying additional money. This was not the experience we intended to provide.

We appreciate your feedback and will share your concerns with the relevant team to help improve the clarity and professionalism of our customer communication.

Should you require any further assistance with your booking or future travel arrangements, please feel free to contact us. We will be happy to assist.

Kind regards,
Customer Support Team

Resposta da World Tour Store

15/08/2026

Dear Mutiu Idowu,

Thank you for sharing your feedback. We sincerely apologise for the frustration and concern caused regarding your refund.

After reviewing your booking, we understand that the travel date selected was different from the date required. On 12 July 2026, you contacted our team regarding the incorrect travel date and requested cancellation. The applicable cancellation charge was explained to you, and you agreed to proceed with the cancellation. A refund request was subsequently raised, and the booking was marked as refunded on 27 July 2026.

We also acknowledge your concerns regarding the time taken to receive the refund reference. Our records show that our team provided updates regarding the refund on 20 July, 24 July and 27 July, including advising that the refund transaction/reference would be shared with you so that it could also be tracked with your card provider or bank.

We sincerely regret any confusion or inconvenience caused during this process. We also tried contacting you twice on 16 August 2026 to discuss your concerns and provide assistance; however, we were unfortunately unable to connect with you.

If you have not yet received the refunded amount, please contact us with your booking details. We will be happy to check the refund status and provide you with the relevant refund transaction/reference information to assist with tracking it through your bank or card provider.

We appreciate your patience and apologise for the inconvenience caused. Should you require any further assistance with your current or future travel arrangements, please feel free to reach out to us. We will be happy to assist.

Kind regards,
Customer Support Team

Resposta da World Tour Store

16/08/2026

Dear Mr. Patel,

Thank you for taking the time to share your experience. We sincerely apologies for the frustration and inconvenience you experienced regarding the booking and subsequent refund process.

We understand your concern about finding a fare that appeared available at the time of booking, only to be informed later that the fare had changed. We appreciate that this can understandably be disappointing, particularly after the full payment has already been made.

We would also like to provide some context regarding airline fares and availability. Flight bookings are a dynamic process, with millions of customers making reservations across airlines and travel websites worldwide at any given time. It is possible for a selected itinerary to become unavailable at the originally displayed fare after passenger and payment details have been completed, even if the same itinerary continues to appear temporarily on the website or other platforms. This can occur due to changes in airline inventory, fare availability, or temporarily cached system information. Fares and seat availability are dynamic and can change instantly.

We also acknowledge your concerns regarding the refund and the timeframe provided to you. We understand how frustrating it can be to wait beyond the expected timeline, particularly when you have already followed up multiple times. We sincerely regret any uncertainty or inconvenience caused during this process.

If you have still not received the refund on your credit card, please contact us with your booking details. We will be happy to review the refund status and provide the relevant transaction/reference details to assist you in tracking the payment with your card provider.

We are sorry that your experience did not meet the standard of service we aim to provide. Your feedback regarding fare communication, refund handling and customer service has been taken seriously and will be shared with the relevant teams for review and improvement.

Should you require any further assistance with this matter or with future travel arrangements, please feel free to contact us. Our team will be happy to assist.

Kind regards,
Customer Support Team

Resposta da World Tour Store

16/08/2026

Dear Customer,

Thank you for taking the time to share your detailed feedback. We sincerely apologies for the frustration, inconvenience and repeated follow-ups you experienced during your booking and refund process.

We understand the concerns you have raised regarding the additional fare requested for the originally selected flight, the alternative options offered, the time taken to confirm the cancellation, and the subsequent refund timeline. We appreciate that having to make repeated calls for updates can be particularly frustrating, and we regret that your experience did not meet the standard of service we aim to provide.

We would also like to provide some context regarding airline fares and availability. Flight bookings are a dynamic process, with millions of customers making reservations across airlines and travel websites worldwide at any given time. It is possible for a selected itinerary to become unavailable after passenger and payment details have been completed, even if the same itinerary continues to appear temporarily on the website or other platforms. This can occur due to changes in airline inventory, fare availability, or temporarily cached system information. Fares and seat availability are dynamic and can change instantly.

We also acknowledge your concerns regarding the alternative flight options and the time involved in processing your cancellation and refund. We sincerely regret the inconvenience caused and understand that you expected clearer communication and more timely updates throughout the process.

Your feedback regarding the booking, cancellation, communication and refund process has been taken seriously and will be shared with the relevant teams for review and improvement.

If you have any outstanding concerns regarding your booking or refund, please feel free to contact us with your booking details. We will be happy to review the matter and assist you further.

We sincerely apologise for the experience you had and appreciate you bringing these concerns to our attention.

Kind regards,
Customer Support Team

Resposta da World Tour Store

15/08/2026

Dear Md Kabir,

Thank you for taking the time to share your feedback. We sincerely regret the frustration and inconvenience you experienced in connection with your booking and refund request.

We have carefully reviewed the records associated with your booking. We understand that, following the initial booking, there were difficulties in confirming the ticket at the expected fare. Our team subsequently worked to review the available options with you; however, you requested a full refund rather than proceeding with an alternative arrangement.

We acknowledge that you contacted our team on several occasions regarding the status of your refund and that different timeframes were communicated during the process. We appreciate how this may have caused additional uncertainty and frustration, and we apologise that the process did not progress as smoothly or as promptly as you expected.

A full refund request was raised on 13 July 2026, and the booking was subsequently cancelled and marked as refunded on 23 July 2026. Our team also advised that the refund transaction details would be provided so that the transaction could be tracked with your card provider or bank if required.

We are sorry that your experience left you feeling dissatisfied with our service. We take your concerns regarding communication, refund handling and the overall booking experience seriously, and your feedback will be shared with the relevant teams for review and improvement.

If the refunded amount has still not reached your account, please contact us with your booking details. We will be pleased to review the refund information and provide any available transaction/reference details to assist you in tracking the payment with your bank or card provider.

We appreciate your patience and sincerely apologise for the inconvenience caused. Should you require any further assistance with this matter or with any future travel arrangements, please do not hesitate to contact us. Our team will be happy to assist.

Kind regards,
Customer Support Team

Resposta da World Tour Store

15/08/2026

Dear MD Kabir,

Thank you for taking the time to share your feedback. We sincerely regret the frustration and inconvenience you experienced in connection with your booking and refund request.

We have carefully reviewed the records associated with your booking. We understand that, following the initial booking, there were difficulties in confirming the ticket at the expected fare. Our team subsequently worked to review the available options with you; however, you requested a full refund rather than proceeding with an alternative arrangement.

We acknowledge that you contacted our team on several occasions regarding the status of your refund and that different timeframes were communicated during the process. We appreciate how this may have caused additional uncertainty and frustration, and we apologise that the process did not progress as smoothly or as promptly as you expected.

A full refund request was raised on 13 July 2026, and the booking was subsequently cancelled and marked as refunded on 23 July 2026. Our team also advised that the refund transaction details would be provided so that the transaction could be tracked with your card provider or bank if required.

We are sorry that your experience left you feeling dissatisfied with our service. We take your concerns regarding communication, refund handling and the overall booking experience seriously, and your feedback will be shared with the relevant teams for review and improvement.

If the refunded amount has still not reached your account, please contact us with your booking details. We will be pleased to review the refund information and provide any available transaction/reference details to assist you in tracking the payment with your bank or card provider.

We appreciate your patience and sincerely apologise for the inconvenience caused. Should you require any further assistance with this matter or with any future travel arrangements, please do not hesitate to contact us. Our team will be happy to assist.

Kind regards,
Customer Support Team

Resposta da World Tour Store

Actualizada a 31/08/2026

Dear Mr. Chauhan,

Thank you for taking the time to share your feedback. We sincerely apologise for any frustration or inconvenience you may have experienced during your booking and subsequent request for a change.

After reviewing your booking, we can confirm that the Etihad itinerary was shared with you for your review and approval, and you confirmed on 2 July 2026 that you were happy to proceed. The booking was subsequently completed, quality checked and invoiced, and the e-tickets were sent to you on 4 July 2026. The confirmed itinerary included 35 KG checked baggage.

We would also like to provide some context regarding airline fares and availability. Flight bookings are a dynamic process, with millions of customers making reservations across airlines and travel websites worldwide at any given time. It is possible for a selected itinerary to become unavailable after passenger and payment details have been completed, even if the same itinerary continues to appear temporarily on the website or other platforms. This can occur due to changes in airline inventory, fare availability, or temporarily cached system information. Fares and seat availability are dynamic and can change instantly.

We sincerely regret if the process or applicable charges were not communicated as clearly as expected. We also attempted to contact you regarding your booking but unfortunately were unable to connect.

We appreciate your feedback and the opportunity to clarify the circumstances surrounding your booking. Should you require any further assistance with your current booking or future travel arrangements, please feel free to contact us. Our team will be happy to assist you.

Kind regards,
Customer Support Team