WP Engine Opiniões 

Had an issue and the customer support was fast and efficient. Walked me through step by step.

Great customer service. Really helpful products that make Wordpress usable.

Superior Support Every Time

I am the head of small marketing team and we all need to wear many hats. WP Engine's superior support has helped me maximize a lean website budget, with responsive support and a superior hosting services.

These guys are top of their game, friendly, calm, knowledgeable, value adding on every encounter. Probably the best support service I have every received and it is consistent no matter who you work with. I couldn't recommend them highly enough. 10:10 Bob ( we have two websites that are supported -Irish Urns and Irish Trees)

Great service as usual, very responsive and have used them many times over the years.

I've used and recommended WPEngine for years. The service is fantastic! And help from real human? What could be better?!?

I’ve been using WPEngine for several years, and their support team has never let me down. While I don’t often need assistance, whenever I do, they’re quick to resolve any issues or concerns. Their server performance and security are consistently top-notch.

I upgraded my plan then downgraded. Wpengine has not credited back the right amounts. After a phone call that went unreturned after being promised and now being ghosted for half a month I can't believe how bad the support is. To add to it none of the credits that they are showing I was given in the invoice history has actually gone back to my companies credit card. Its ridiculous. I use to like the company but after this I will never work with them again.

It's easy, and reliable, Nickoles Murray helped me out promptly as well

I have been working with WP Engine for nearly its entire existence. I have had many support chats and calls... and never once have I not had a knowledgeable, helpful, and polite tech. And if they couldn't address the issue, they knew someone who could. This company is dedicated to WordPress, and they are well-versed in it. And many hosting companies nickel and dime you to death with charges; WP Engine, however, gives you an excellent value for the service. They ARE NOT the cheapest out there, but they ARE the Best!!!

Fast service. Issue resolved. Prevented issues with online business.

’ve been a WP Engine customer for over 10 years, hosting close to 100 sites with them—some on smaller plans, others on P3 plans costing over $3,000 a month. For years I had a great experience and considered them a trusted partner. Unfortunately, that’s no longer the case.

Support quality has declined, and there’s far less transparency about resources and usage. We’re regularly encouraged to upgrade plans, but no relevant data is provided to justify the upsell. Different agents often give conflicting answers about what platform or plan is needed for the same client, which feels inconsistent and frustrating.

The breaking point for me came during a large migration of about 70 clients to WP Engine. We agreed on the process, timeline, and server needs and were promised a two‑month free onboarding period while we moved clients over. Instead, the account was set up for ACH billing under a non‑existent email address. We had no notifications and didn’t realize we were being billed from the start.

Three months in, I discovered we were at risk of losing hosting for a critical client on a Premium server. I was told to switch to credit card billing (which back‑charged four months) and assured the first two months would be refunded. It’s been over three months since then, with multiple follow‑ups, and no refund has been issued. Now I’m told there’s no record of the agreement, despite having at least one email confirming it.

After years of loyalty and significant spend, this experience has been incredibly disappointing. If you choose to work with WP Engine, get everything in writing—do not rely on verbal or video call agreements.

Brian Waje from the support team is a hero! He managed to fix issues with our wp database caused by our old hosting provider and get us all migrated over to WP Engine. Thank you!!!

WP Engine own a plugin called WP Offload Media, and WP Engine provides support. When you purchase this plugin what they dont disclose is that if you say purchase a 20,000 image plan but you have already offloaded 18,000 images prior to signing up to the paid plan then they count the 18,000 images you have already offloaded in the total for the plan so you would be left with just 2000 images to offload.

No where do they mention this at the time of writing on their website demonstrating not only that this is a screw the customer activity but that they are clearly a highly unethical company not disclosing this. If you are considering purchasing this plugin or any WP engine product just run and purchase someone else’s. Don’t waste your money with this company as you will be disappointed and there are so many better options.

I was able to reach Live support fairly easily, and the support tech was very patient with my low level of expertise as a "webmaster". He explained steps he could take to upgrade the WP version on our site, and answered my questions clearly. Based on what he told me, I have a different way to attempt to get the WP version updated if there are problems in the future.
Most of the time, WPE handles all updates for plugins and WP versions automatically, and keeps me informed. When something doesn't work, their agents are always patient and helpful.

We upgraded our plan and later realized the cost shown only reflected the base plan, not the additional charges for addons. We immediately clicked to downgrade, and the system said someone would contact us but no one did. After several days, I followed up, only to be told no request had been received, despite having submitted one.

Trying to sort out the charges and obtain a refund has been a nightmare. Support repeatedly claimed a refund was issued, but the amounts do not match what’s shown in our WPEngine portal. The credit PDF referenced in our account isn’t accessible, and when I brought it up, they blamed their IT department yet the issue remains unresolved days later.

We also spoke with someone by phone who said they would escalate the issue to billing and call us back. That call never came. This entire experience has been incredibly disappointing, and based on the lack of support and transparency, I can no longer recommend WPEngine to others.

Update: They started a ticket for me again when I reached out on the 14th to hear back about the billing situation and it is now the 18th and no update.

Update: I am trying to respond to your request for information on TrustPilot but it says: You can’t submit additional information to WP Engine because the deadline has passed.

I would recommend WP Engine to anyone interested in buying hosting. Their customer support is exceptional. We have had only good experiences with their hosting.

Absolutely DO NOT risk your business with this circus. After migrating just a single site, it took 20 mins to get past the stupid (NOT A.I) chat bot, to get to low level support. Only to be told they had to refer to a senior engineer for something that shouldn't of happened in the first place.

After far too much hassle, the site was live and I instantly starting receiving warnings about DDos attacks.

At this point, I switched my DNS back and requested a refund.

I've been with WPE before and it was the mickey mouse support and infrastucture that made me leave the first time. I believe these things "sometimes" deserve a second chance, but not WPEngine.