WP Engine Opiniões 

Site down for over 2 hours. Chat widget does not let you open a new ticket. And they stopped responding and our site is still down. These guys used to be great. Too bad.

I cannot fault WP Engine's support whenever I need website support. Exceptional.

I love the fact i can get my questions answered 24/7

I've been using WP Engine for a few years now and feel confident about my sites. When I've had to call customer support, they were always helpful and patient.

I've used WPE for multiple companies and sites over 10+ years, and it's hands-down the best WordPress host. I've tried less expensive options and immediately regretted it. I know I can count on WPE for stability and uptime, and when I've needed to contact Support, they are the fastest and most helpful of any hosting provider I've used. I just used their AI agent for the first time and it was surprisingly helpful as compared to other AI agents (in general, not limited to hosting providers). I continue to be a fan of WPE and will continue hosting sites here.

Have chatted with WPE support a couple times this week, and the last experience the agent was very distracted, took a long time between responses, didn't exactly give me the right answers because I just don't think he was paying attention. Also, didn't send me a transcript after I asked multiple times - since WPE removed that option at the end of the conversations to send a copy to yourself. Not very happy with today's experience.

Loving the speed and customer service in week 1!

I had an issue with the link between Elementor Pro and ACF. Even though I use the free ACF option, they where very helpful with the support.

The support is really cooperative and responsive, and it was a great experience with them.

I can live chat with an agent right away.

I've been in web design, development and hosting for 25 years. I've gone through 7 previous hosts for my clients before WPengine. In 2017, I ran across WPengine and gave it a shot, and I have had nothing but a great experience ever since. I found previously that WPengine saves me close to 40 hours per year in monitoring, management, and development, primarily as their tech support is definitely the best. So, the hosting pays for itself in time optimization. I recently upgraded (finally) to a custom server solution for growth, and working with the engineers was amazing too. I cannot recommend WPengine enough, and reading some negative comments here, the posts I read are user error problems (1D1OT5) as opposed to actual WPengine issues.

I needed some help updating my Advanced Custom Field dashboard. The employee responded quickly, in a solution-oriented and friendly manner—it couldn't have been better. *****

I put a request to cancel my account months ago. They tell me it will be cancelled at the end of my contract (august 2025). I just got charged an EXTRA month ($447.58) (13 months in total now).

I even tried to prevent being charged by creating a ticket. They told me I wouldn't be charged and my account would close in August. Of course, I was charged. I can't even reply to the ticket because my account has fully been closed so I'm out $447. Just one of many billing issues I've had with this company, I'd never recommend using them.

Excellent Local Development Solution for WordPress.
As a WordPress plugin developer working from home, this local development tool has been a game-changer for my workflow. The setup process is incredibly straightforward - I had my first local site running within minutes, which is perfect when you need to quickly test plugin compatibility across different WordPress versions.
What really stands out is how seamlessly it handles multiple sites. I can easily spin up fresh WordPress installations to test my plugins in clean environments, and the ability to switch between PHP versions is invaluable for ensuring compatibility. The one-click SSL certificates are a nice touch for testing HTTPS-related functionality.

I am absolutely disappointed with WP Engine.
First of all, even before purchasing a plan they demanded a video call “to get to know each other.” Seriously? We’re not living in 2001 anymore. Instead of simplifying the process and allowing customers to quickly pay and start using the service, the company decided to add unnecessary bureaucracy.

Secondly, the promised 99.99% uptime turned out to be a myth. In reality, over the past months I recorded only 91% availability. For a hosting provider that positions itself as premium, this is unacceptable. Constant outages and downtime destroy both trust and business.

Overall, the service left a very negative impression. For such high prices, I expected transparency and reliability, but got the opposite. Not recommended.

My site wouldn't come up. 504 error. I had never had that before in 15 years. I did what they instructed me to do, and I restarted Chrome, and it worked!

I'm a novice, know just enough to be dangerous but not really a lot in the scheme of things. WP Engine is fantastic. Their service is above and beyond any other support. Especially other hosts. Whether your a developer or a business owner, WP Engine is worth every penny. Their techs on the live chat are super helpful, kind and very responsive. They'll even explain technical jargon to me so I can understand what is going on. Using WP Engine is a no brainer and I'd choose them again and again.

I ran into some issues migrating my website from my former host. The tech support person knew what they were doing and clearly brainstormed options to get things rolling again. It was the best tech support I've had in a long time.

The support is professional. They always try to find the solution to my problems, even if it's not directly connected to their service.

Shocking. Not only does their domain pointing cause problems but their pre- and post-service is non existant.

If you don't pay; you don't get helped.

My client had to cancel their services because they were unnecessary and a duplicate of way better services provided through our hosting company. Once cancelled the LiveChat denies you assistance.

BE CAREFUL!!!! Domain pointing to WPEngine moves your content to their servers. And their service is not good during. Agents aren't very helpful and they tend to take the 'easy way out.'