WP Engine Opiniões 

The online help was excellent and helped to resolve my issue quickly.

Faultless customer service - very helpful when migrating a site recently. We also use WPEngine on a number of other sites and find it fast and easy to use.

My experience with customer service is very good. I found cooperation and follow up from a very helpful team

Excellent help staff, experienced and ensures issues get resolved quickly.

WP Engine has been very responsive to my latest questions. I appreciate that kind of business approach! We have had our websites supported by WP Engine for many years and they are quick to point out areas where we should make changes to keep our sites responsive and protected.

Nickoles at WP Engine support went above and beyond.

WP Engine is the BEST, and the support is always amazing. I cannot say enough good things about Engine and highly recommend it. Thank you again!

Exceptional chat service. My "person" was very knowledgeable, patient, and helpful. He also anticipated my needs, really considered what would a customer need to know and want to achieve. Thank you!!

WPEngine Incredible Support
It was after hours in South Africa and i saw a major problem with our webpage whereby my Website Manager was not available. Instead of stressing, i logged onto my WPEngine support page and chatted with an agent who got to the route of the problem.

The reason i stick with WPEngine is that the service is outstanding no matter time of day. Even if the staff dont always where the route of the problem is they put your mind at ease and find a way to resolve it.

11/10 for suppot and service which is unusual to come by.

I received quick, accurate, and immediately helpful info to solve my tech glitch.

I’ve been a loyal customer of Flywheel (now owned by WP Engine) since 2018, but my recent experience has been extremely disappointing. After years of good service, I started getting repeated 500 errors on my website, which WP Engine failed to resolve despite multiple tickets and a promised investigation.

I decided to migrate my site and gave clear notice to cancel my subscription—both by email and support ticket.

Despite this, I received no proper confirmation and am now getting emails saying my subscription will be renewed and I’ll be billed again for a full years subscription.

I’ve asked WP Engine four times for written confirmation that I won’t be charged, but still haven’t had a clear answer.

Judging by other reviews here, I’m not alone—many customers are reporting the same issue of cancellations being ignored and continued renewal emails.

I’ve now had to escalate my case to the Better Business Bureau (BBB) and am considering a chargeback through my bank if WP Engine attempts to take another payment.

If you value reliable service, clear communication, and straightforward cancellation, I would strongly advise caution before using WP Engine or Flywheel.

UPDATE: 15.12.2025

Dear WP Engine

Your response to customers is always the same by reading the reviews on Trustpilot - these responses are lame. And you lie. I have absolutely no confidence in WP Engine.

Despite all your promises from raising many tickets within my account and assurances that you will cancel my subscription on 12 Dec and that NO renewal payment will be taken from my account - this morning I woke up to an automated message from you that you have tried to take payment for the renewal fee of $300 and it failed, and that you will try again a couple more times.

This is the worst service I have ever received from a company online.

I would never recommend WP Engine to anyone.

You are not trust worthy.

Dr Julie Rasmussen

WPE is always super responsive whenever we have an issue. I am able to reach someone in support quickly and get assistance.

Terrific service. My go-to for all hosting.

We needed some help with our account. I reached out to WPEngine's customer support staff, and they were great. They offered a solution that worked great for us and resolved the issue.
Fantastic support team.

I was trying to redirect a URL that contained both a subdomain redirect (on the domain setup page) and a page redirect (using a website rule) followed by a bunch of parameters. The chat was so helpful in letting me know that how I was trying to accomplish the redirect was not going to work and that I needed to do it all in one website rule. Explaining what would work and would not work if of course very helpful.

On November 24, 2025, our website went down, apparently due to a past due WP Engine invoice for the annual renewal.

I attempted to log on to WP Engine to renew our domain license. My login credentials were accepted but the 2FA did not work because the user name on the account was a defunct email address.
I called customer support, my IT staff called customer support and our database team contacted customer support trying to resolve the issue to no avail.

Instead of allowing me on to the website, I was told to reestablish the defunct email address in order to access the renewal notices. This was an impossible suggestion because the domain name in the email address is no longer valid.

On my second attempt to get help from the customer support team, I asked to be connected to a manager, since apparently that was the only way to get approval to allow me on to the website to pay my bill. A ticket was created for management to contact me: #8194187. Not a single manager contacted me the entire day, nor did they reach out the next.

After a couple of hours when I had not been contacted, I reached back out to customer support to obtain a phone number for the billing department to be told there was no available phone number. While I was on the phone with customer support, he attempted to contact several managers and was not successful. He suggested this work around, which I implemented:
1. Set up a new account and pay the annual fee of $590
2. A clone of our website was created: smartlabel1
3. We had to point our domain the new account.

All of this activity took the entire day and wasted the time of our IT team and our website team at Forbes-Tate. It also meant other web pages tied to our website were compromised.

This individual tried his best to help me within the constraints WP Engine imposes on its support staff. My conclusions and suggestions:
1. There should be more than 1 way to authenticate the user upon login and validate the user if they can’t log on.
2. There should be a customer support phone number for billing.
3. Your support staff should be authorized to help customers to get on the website without having to resort to the ridiculous step of setting up an entirely new account.

WP Engine needs to do much better. This is one of the worst experiences with customer support I have ever endured. If you don’t adopt my recommendations above in a timely manner, I will not renew our domain with WP Engine next year.

I accidentally deleted a WP plug-in I needed to restore. The plug-in was no longer available anywhere and my word press site was messed up beyond repair without it. I restored from a backup of the previous day and still the plugin was not available. Luckily, the original code for the plugin was still available to me thru FTP and I was able to see again after flushing the cache on the whole site. I wouldn't have known any of this without the expert support of WP Engine technical support. Thank you!

This support tech (Nickoles Murray) immediately understood my problem, and offered a bunch of useful suggestions, and then quickly implemented them. He also helped me improve my situational awareness through reconfiguration of your site-monitor tool.

The help options listed one thing I had not thought of. That in itself is the price of admission. I'm just getting started and optimistic about navigating WP Engine for a new WordPress site. Jim

am absolutely blown away by the WP Engine support team. I made a critical error with a plugin configuration that took my entire site down. I was panicking, but the support team was incredibly fast to respond. They made the process so easy, understood the problem immediately, and helped me restore my server to a correct backup point right away. My site was back up and running perfectly in no time. 10/10 service!