WP Engine Opiniões 

I can’t say enough good things about the WP Engine support team. Recently, I found myself locked out of my own website after a web designer took over critical access without my permission. It was stressful, unexpected and honestly a little scary as a business owner who relies heavily on her site.

WP Engine stepped in immediately.

Their support team listened, understood the urgency and guided me through every step to regain full control of my site. They were patient, professional, and incredibly knowledgeable. What could have been a nightmare turned into a seamless recovery because of how on top of it they were.

I’m beyond grateful for their help, not just for the fix, but for the peace of mind they restored.

If you’re looking for a hosting company that genuinely has your back, WP Engine is it.

I contacted WP Engine yesterday and missed the call back. Today, when I called, I waited a bit, but was then treated to Nickoles Murray. I was coming into this call totally blind and disheartened and confused. He helped me navigate and get logged in without making me feel like a moron or jump through a bunch of onerous hoops. Really appreciate him. He also assured me that everyone there is quite like him, which gives me great confidence going forward.

I worked all morning for 3 hours and couldn't get the SSH tunnel to work...Remote access through a Python script. A 5-minute chat with support, and the tunnel was up and running, and the script worked. They were great.

I am super frustrated with the tech support at WPE. Generally things are good with the service, but the tech support people do whatever they want without regard to the client.

I have a complex site with a lot of custom code and 11 years worth of genealogical data that is meaningful to thousands of people. Every time I go to tech support, I ask them not to change anything on the site without my permission. They all say, "We aren't allowed to change anything without your permission."

Then, the proceed to change things without my permission. It's rude and disrespectful. And it could cost me years of work.

In addition, the whole hour I spent talking to the last guy was a waste because he was on the wrong site (he was literally changing things on my live site when I requested help for the test site and asked him not to edit without permission). Original problem not fixed.

The support team always works with you to troubleshoot and resolve issues.

Support Agent was fantastic. They assessed problem and fixed it. Quickly. Great employee!

I experienced a six hour outage on WP Engine with zero notification. No email. No proactive alert. Nothing. I found out myself and had to investigate on my own with limited log access because WP Engine does not provide full historical logs.

Support did not help. The agent sent one unexplained screenshot and nothing else. No analysis. No context. No corrective action. No root cause. The interaction looked like the agent had no ownership of the problem and no ability to explain anything.

Based on my experience WP Engine did not take this outage seriously. From the outside it looks like shared hosting or plus tier customers do not receive meaningful priority or attention. My impression as a paying customer is that they probably only invest energy into enterprise or dedicated hosting customers and that anybody below that tier is simply left to struggle during incidents.

This is my direct perception after this incident. No communication. No clarity. No post event reporting. No ownership.

WP Engine advertises 99 point 95 percent uptime. In my case this guarantee was not delivered and the support around that SLA failure was not handled professionally at all.

For a company that positions itself as a premium managed WordPress host this is absolutely not acceptable service quality.

here the Q&A on that case from their support:

Was my container actively CPU throttled during the six hour window yesterday

Your sites are sharing the resources on the server with multiple accounts due to being on shared hosting.
There was a very large spike in CPU from around 21:45 - 03:45 UTC, due to the attack on the other site/account

Can you please provide the container level CPU pressure lo for this exact time range

I apologise, this is not shareable information

Can you please confirm the exact vCPU and memory limits that apply to my current plan

This is also not Shareable information, your plan itself does not have specified limits as the full resources across the server are shared.

What burst behavior is allowed on this plan and for how long

Our rate limiting burst rates are not shareable information, however I can inform you that they are applied per IP address.

What vertical scale up options do you recommend for this workload

The attack was not placed on your site, the workload was not coming from your own account.
Scaling up would be more on the side of our Premium dedicated hosting.

What horizontal scale options do you offer for this workload
Similar to above, shared hosting does not allow for scaling out options.
This would relate more to our Premium dedicated hosting.

We need to understand if the downtime was caused by a plan limit or by something else
The downtime was not caused by a plan limit, or anything coming from your own account.
It was an attack on a different site, hosted within the same server as your own.

Goal is to get to a stable guaranteed performance state without unexpected throttling
Due to the nature of Shared hosting, we cannot guarantee that this will not happen again on the server.

We can offer a migration to a different, less populated Shared server.

However, I do want to ensure that you are aware that since the sites on these servers are all sharing the one server, these situations occur where your site is affected by the traffic or situation from another site.

I appreciate the communication, the service and especially the support.

The company I work for has been using WPEngine for years and it never fails to provide the best customer service ever. Being the information architect for the firm, I've run into a few challenges with our online presence but WPEngine has always solved any issues involving their hosting, and quite a number of quirks outside of their range. The people I've been associated with were always helpful, professional, bright, friendly, and willing to stick with the situation until it was resolved.
Every single time.

Hopped onto Live Chat for clarification on resources for the plans (They don't display these anywhere)
It took 45 minutes of back and forth with the agent for them to say "Sorry we don't disclose this" Imagine going to buy any product and wanting information before making a purchase and they simply refuse to provide it - Madness and a total waste of my time.

Gave time to resolve an almost two week issue with support, results, and kindness

I am very glad this chat support. Without that i cannot manage the website.

I just spent over 1 hour on the phone with EJ at WPEngine support in Houston today trying to get the two step verification turned off on my account after losing access to my Google Authenticator App.

It was harder to gain access to my WPEngine account than it was to gain access to my bank account in a similar situation a few years ago.

EJ wanted everything.

He did a full "virtual cavity search".

He went "full Matlock" on me.

It felt like I was trying to reenter the states with no luggage while wearing dark sunglasses and sweating profusely after an overnight trip to a country on the State Departments "no go list".

Honestly, this was the most intense grilling I've ever experienced. EVER. And it reminded me of why I've stuck with WPEngine for over a decade.

EJ had my back today. NO WAY NO HOW was a hacker going to get past his post.

THANK YOU WPEngine for your robust security protocols. And thank you for hiring professionals like EJ, (based in the USA), who are so very good at what they do. Bravo Zulu !!

David Tingley, The Contrarian Car Dealer,
Alberta Canada

WP Engine have always been able to solve my tricky website issues. I trust them implicitly and I know I can always speak to a real person if I need help with a complex issue.

Really disappointing, we worked with WP Engine for 1 year, bringing the contract to an end early to move to another provider.

Their account management & customer support were beyond poor and I would not recommend anyone use this platform.

I've hosted many clients with WP Engine back when they were ok. Lately it seems they are finding new ways to make money of their current clients, as if we weren't paying enough already!
My main bug is that all sites hosted with them get automatic WordPress updates. Automatic! They tell you after it's done, so you must be near a computer when you receive their automated email, so you can test yourself.
A major client with an important website experience an outage, due to an automated WP update! They say in their emails they test the site, but they cannot test everything, and in this case the actual site was down, so what testing was done?
With custom templates, you need to know exactly what to test, and when ever I do a WP update there's a vigorous test process to avoid this happening. Plus it all happens in dev and staging, NOT in production!!

So I decided to see if I could switch off these auto mated updates, and yah turns out it's possible, but boo, not for free!

Get this, WP Engine added the automated updates feature on their customers, with no say if we want that or not, then they charge you a monthly fee to disable them, via a plugin they own!

They force a feature on you then they make you pay to remove it!

Disgusting!!

@WPEngine - care more about your customers and their websites and you won't have so many bad reviews!

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I've read your response and that doesn't say much at all. I've had sites on Deferred yet the auto-update still happens. Perhaps it was after 30 days, but then that's an extra thing to manage within the WP Engine console and I mange site via WP!
I have a client that hasn't been able to push changes to production because we're still testing in the development stage and it's been many months. All the while your auto-update keeps occurring and we have to go backwards and update dev and re-test everything.

Why don't you have a permanent deferred option? Please answer that.

Testing ... meh. Do you go into your customers sites and test every page with a unique template? Do you go through the shopping carts and make sure they're all working? I believe you just do a test the site is running via an auto-mated system. You don't manually check how the site looks and all the functionality still works. Updating WP usually means all plugins need updating ... but with auto-updates we don't get that chance.
So do you go into every site and check the individual plugins' functionality still works?

Simple fix is add an option to turn auto-updates off, or make your 'Smart Plugin Manager' plugin free for your customers.

These things will take no time to change. The only reason you wouldn't do either of these I feel is that you'll loose out on making a quick buck on the side.

Prove to us you actually care for real!

WP Engine is always there for me. I'm not a techie and they have made my experience here wonderful. Tech support always goes above and beyond. I love them! Can't say enough!

I also love their Frost Theme. Not being a techie, I thought it would be terribly hard to put together but my new website is looking fab! Block full site editing is here to stay! Love it!

WP Engine support has been an excellent resource for me. They're always there to help and they do an excellent job. If you are a website owner and not the developer who designed it, the support you get from WP Engine is invaluable. I get solicitations all of the time to change my host, and I never give them the time of day. I'm happy with WP Engine and have no plans to change.

Nick calmly walked me through every possible problem and fix that could be affecting our website. He spent valuable time ensuring that the problem was fixed before we ended the call. He did an assessment before we got started, and then walked me through a sequence of steps that helped narrow the issue. He provided backup and restore functions that were crucial to the successful outcome of this call. The call ended with 100% satisfaction on my part, even though we now need to hear from the tech team about a remaining issue.

Fantastic uptime. Quick support.