Placed an order before leaving for holiday, 3 weeks later it hadn’t arrived. Asked for an update and then received an email saying my order has been cancelled. No explanation given.
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Leia as opiniões dos outros
Another fantastic experience with the great southampton 99 bikes team. They are also polite, willing to help and share some of there amazing knowledge as well as offering the best prices and quality... Ver mais
Popped in with my old Specialised Globe with Gear issues…. Have lost patience with the bike shop who have ‘tried’ to fix it several times. Huge welcome, very relaxed and looked at it immediatel... Ver mais
Had an issue with my new bike shortly after purchase, my choice of bike was not suitable for me. The customer service was absolutely outstanding. The manager Adam took it back without any fuss and rep... Ver mais
Informações sobre a empresa
Escrito pela empresa
Since opening our first bike shop in 2007 in Milton Australia, 99 Bikes has grown its store network to 78 stores across Australia, New Zealand and now the United Kingdom. Dedicated to being the world's most approachable bike shop, 99 Bikes makes sure all cyclists have access to the best products, the best service at the best prices online and in store.
Informações de contacto
150 Commercial Road, SO40 3AA, Southampton, Reino Unido
- 02380 864832
- help@99bikes.co.uk
- www.99bikes.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 14% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Needed a new helmet
Needed a new helmet - was helped in decision making and very attentives ales person - Thank you!

Resposta da 99 Bikes UK
Excellent…
Excellent friendly/knowledgeable/professional in-store support during both visits and prompt availability of the bike purchased. Also there was a good selection of bikes to physically view, something that is becoming less and less the norm. More initial tuning of the bike required than expected, especially gearing but not enough of an issue to cast a shadow over the above mentioned customer service and bike availability.

Resposta da 99 Bikes UK
Ordered a bike via a CTW scheme
Ordered a bike via a CTW scheme, took ages to be delivered… really poor communication

Resposta da 99 Bikes UK
Cube electric bike
Very pleased with the service the staff gave me, very approachable and happy to help, and very informative on said product

Resposta da 99 Bikes UK
Fast service,great sorting out the…
Fast service,great sorting out the exchange can't ask for anything better

Resposta da 99 Bikes UK
I was approached by a friendly member of staff
I was approached by a friendly member of staff who helped me decide what purchase to make. I could not decide so they explained how they use the 100% brand of cycling gloves. I purchased them and used them for a few rides and they were excellent did exactly what the staff member recommended.

Resposta da 99 Bikes UK
Very helpful staff
Very helpful staff - checked + confirmed all items were available + in stock prior to ordering online (items were purchased via cycle to work scheme)
Good concise info provided on shipping + prompt delivery.

Resposta da 99 Bikes UK
Fantastic Service Start to Finish
Bought a Scott Addict 20 on cycle to work scheme on line. So required the usual admin to get bike ordered, this was a seamless experience with Phil at Southampton. Bike was shipped out in no time & was exactly as it should be. However, after 20 miles front wheel developed a clicking noise. Contacted Phil who was very helpful, suggested I take the wheel to local Scott dealer to get it looked at. It couldn't be fixed & required replacement. Phil opened a ticket with Scott, 2 days later I had a replacement wheel set. Excellent service, communication with 99 bikes was very responsive, nothing was too much trouble. Very impressed, 99 bikes at Southampton & Phil are highly recommended.

Resposta da 99 Bikes UK
New bike experience
Very helpful team . Very pleased with the whole process of buying a new bike . All set up and nothing seem to much trouble for them .

Resposta da 99 Bikes UK
Would have been cheaper on line
Would have been cheaper on line, but you can beat going into a shop and picking up your item!

Resposta da 99 Bikes UK
MTB tubeless tyres
Exactly as ordered and a very prompt delivery! Thankyou very much

Resposta da 99 Bikes UK
The whole process went like clockwork
The whole process went like clockwork. The bike had been prepped & lubricated for me to put together

Resposta da 99 Bikes UK

Resposta da 99 Bikes UK
Great service sorted my gearing and…
Great service sorted my gearing and good knowledge of the pump I bought

Resposta da 99 Bikes UK
I was very pleased with my gear/bronze…
I was very pleased with my gear/bronze service all issues resolved. Many thanks to Adam who gave my job his full attention.

Resposta da 99 Bikes UK
Easy to order on-line and collect locally
Easy to order on-line and collect the bike from my local 99 cycles (Winchester). Great service when I went to pick the bike up, they found screws for fixing mudguards, which I already had, and supplied these foc.

Resposta da 99 Bikes UK
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