99 Bikes Opiniões 15 852

Paid for a click and collect special order and when I got there they said it had already been collected. I never collected it. Never doing another click and collect order with this incompetent business.

Two weeks ago, I visited the store to buy a pin for inflating a punching bag. The store assistant, Tom, went above and beyond—he used their electric pump to inflate it for me, which saved me a lot of time and effort. He also kindly gave me a set of pins to use at home for free. I really appreciate his help and generosity. Great service! Thank you Tom.

I was happy with the customer service from Will and Chris on the team. They were helpful and understanding with helping my order proceed with the slight hiccup I had .Very easy to deal with which I liked, and kept me informed.😊

Highly recommend 99 bikes! Damian made purchasing a breeze, thanks Damian for your great service

Love the new Edge 1040 thank you for the great price and good service .⭐️⭐️⭐️⭐️⭐️

Order Monday, 3:42pm with express shipping, because I wanted my package by Thursday. Express delivery supposed to take 1-2 business days, but had the package Friday at 4pm.

Went into the Success store to buy a continental GP5000 in 30mm and was told Continental does not make that tire in that size but they could sell me a 28mm one, so I bought the 28. I was browsing the web a few days later and discovered Continental did indeed make this tire in 30mm and most bike shops sold them, by this time I had fitted the 28 and done about 50kms. Contacted customer service to complain and was told the same thing, Continental only make a 30mm for an ebike, this is of course completely false, so emailed a copy of the receipt from another bike shop I just bought a GP5000 in 30mm. They finally admitted they were wrong but it was an “honest” mistake and did absolutely nothing.

Orderd a bike stand but only the base was in the box, the upstand was missing when I opened it.

I had an accident on my e bike, I took my bike to Osborne Park (I am a current customer) they were not able to fix the bike at the time but I was given excellent advice from Peter. They kept the bike until I could source spare parts (they did not have the size tyres for my bike). I will be returning to have my e bike and my normal bike for a service. Thank you Peter for your patience!

99 bikes wouldn't shop anywhere else online or in-store
Great staff. And the robot chat online to easy.

I have purchased many bikes from them, but no longer. The mechanical staff are not capable of setting up a bike from scratch. They carry virtually no bikes parts, just lots of accessories. When my bike is broken, I need parts, not a shop full of t-shirts, lights and pumps etc. Everything has to be ordered, most often it takes weeks, there's no urgency to take something from another bike. The last bike I purchased has literally spent more time in the shop waiting for parts than it has being ridden. The bike is a merida, and I'm informed that the warranty system is too time consuming, especially for small $ amounts, so I as the customer will simply need to pay for it myself. This bike is two months old and been riddled with problems. The last time I asked for 6 things to be done to the bike, I then picked it up to find 2 were done, and as they take soo long to do anything, I just chose to do everything myself at this point. The staff are mostly friendly, but certainly don't understand urgency. Customers don't spend many thousands on a bike to sit around waiting for parts constantly. Customers who spend this sort of money are wanting to ride the bike every other day.

I purchased a bike from this store and the handlebars fell off within a month while I was riding. This constitutes a 'major failure' under Australian Consumer Law and entitles the consumer to choose between a refund, replacement or repair. The sales staff at the store lied to my face and infringed upon my consumer rights by telling me that their store policy does not allow refunds after 30 days, and offered a replacement.

I wasn't aware at the time that this was a complete lie, and accepted the replacement.

Within another 4 months, the back wheel of the bike fell off causing another fall. Again they refused to give me a refund, and offered a replacement infringing upon my consumer rights a second time. They rescinded their offer for a replacement when they realised the bicycle was scratched and they could not sell it to another customer (the managers actual words - wtf). Instead they offered a repair which I refused.

I went and studied Australian Consumer Law and discovered that this mob engage in shady and borderline illegal behaviour, and must give you a refund if your product suffered from a 'Major Failure'.

Further, according to Consumer Affairs Victoria: "Signs or store policy that state 'no refunds' are unlawful, because they imply it is not possible to get a refund under any circumstance - even when there is a problem with the goods or service, like a defect or lack of due care and skill.".

After dealing with this s**** show for months, repeated visits to the store and disrespectful back and forths with their customer service - I sic'd Consumer Affairs Victoria on them and they quickly capitulated and offered me a refund.

I would be very wary purchasing a bicycle from this store. They were willing to take a faulty bicycle that I was returning and put it back on their showroom floor and sell it to another customer. They will trample on your consumer rights and do their best to make your life difficult so you back down and don't pursue your legal entitlements.

While I’ve had a number of challenges with my bike across different stores, I want to give credit where it’s due — Alberto from Airport West has been absolutely fantastic. His customer service, communication and willingness to help have really stood out. Much appreciated!

Placed the order and then had to chase for delivery only to be told that they don’t actually have stock….given a date for arrival which I had to chase again…..refund given….total waste of my time and energy

Been waiting on a key from Dirodi on a Rover plus purchased on 27 Jan 26. No key for battery still waiting as at 25 Feb 26. Bought as present for hubby. I've had to contact Diorodi directly to follow-up on missing key on a brand new bike and had a response in 5 minutes.
A bit disappointed in customer service. and not sure, why you would sell a brand new bike with no key!! Not a cheap ebike. BTW my hubby loves his ebike..only been 20 years since he's ridden a bike and loves it!!

I’ve had consistently excellent service from the team at 99 Bikes Carnegie. They’re helpful, knowledgeable, and generous with their time. It builds instant brand loyalty. Like finding a great barista, once you trust them, you keep coming back.

Purchased a bike a few weeks ago. At the time, there were at least five staff on the floor, yet not one offered to help load it into my car. I’m a young woman and had to struggle for about 10 minutes. I even asked one worker passing by if it would fit across the back passenger seats, but received no assistance. The store was not busy.

We bought a Ravens BMX from 99 Bikes for our 10‑year‑old son. He rides on our acreage—just lawn and driveway—nothing extreme. After only 14 months the sprocket bent and the pedal came off. We were told there was no warranty and that we had “abused the bike.”

We purchased new replacement parts, and within six weeks the exact same issue happened again. When I said something must be wrong with the bike, I was told it was “not possible” and that in 14 years they had never seen this happen. Well, there is always a first time.

To make matters worse, we also took another bike in for a service. We were given a price, but when we returned to collect it, the cost had doubled.

Two times now we’ve been left out of pocket and dismissed. No after‑sales support, no accountability. We will never set foot in that store again.

I 'purchased' (gave you money but have NEVER received the bike) a bike from you on the 5th jan 2025.

Its now the 4th of February and theres still no sign of my bike. Why do you sell bikes when you dont send them to your customers?

I had chased it up 4 times, to be told different false promises on all 4 occasions. The most common one being...'we're really sorry, it will be with you next Wednesday'.

Christmas was blamed even though I ordered it nearly two weeks after, and then like good old Brits, you then blamed a bit of rain.

I have NEVER received such diabolical service, or lack therefore of it.

Laughable!

Just to top things off, when i reach exhaustion point and tell them to cancel it and refund me, they instruct me I wont get a refund untill the bike which I have never received is back with them

Bought a merida 8000, very nice bike, had a few problems . Still have a few problems and a few more because 99 bikes is of no use, except for Patrick. Basic warranty is to look it up on the internet or leave it for a week. Sent them a email a week ago and have not heard a word. Take your money some where else I will