99 Bikes UK Opiniões 

2872
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Placed an order before leaving for holiday, 3 weeks later it hadn’t arrived. Asked for an update and then received an email saying my order has been cancelled. No explanation given.

Classificada 5 em 5 estrelas

Another fantastic experience with the great southampton 99 bikes team. They are also polite, willing to help and share some of there amazing knowledge as well as offering the best prices and quality... Ver mais

Classificada 5 em 5 estrelas

Popped in with my old Specialised Globe with Gear issues…. Have lost patience with the bike shop who have ‘tried’ to fix it several times. Huge welcome, very relaxed and looked at it immediatel... Ver mais

Classificada 5 em 5 estrelas

Had an issue with my new bike shortly after purchase, my choice of bike was not suitable for me. The customer service was absolutely outstanding. The manager Adam took it back without any fuss and rep... Ver mais

Informações sobre a empresa

  1. Loja de bicicletas
  2. Loja de reparação de bicicletas

Escrito pela empresa

Since opening our first bike shop in 2007 in Milton Australia, 99 Bikes has grown its store network to 78 stores across Australia, New Zealand and now the United Kingdom. Dedicated to being the world's most approachable bike shop, 99 Bikes makes sure all cyclists have access to the best products, the best service at the best prices online and in store.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 14% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(2872)

31 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Brompton Electric

Very helpful staff at both the Totton and Winchester branches regarding the purchase of a Brompton Electric.

24 de outubro de 2023
logótipo da 99 Bikes UK

Resposta da 99 Bikes UK

Thanks for the feedback, more than happy to help. Enjoy the bike!

Classificada 5 em 5 estrelas

Outstanding Again!

Each time I visit 99 Bikes Swindon, they exceed all expectations I have, without doubt 2nd to none, THE BEST customer service experience I've ever had and not just in the cycling industry. 10/10

24 de outubro de 2023
logótipo da 99 Bikes UK

Resposta da 99 Bikes UK

Thanks for the feedback we really appreciate it! More than happy to help.

Classificada 5 em 5 estrelas

I must say that 99 bikes Chichester are…

I must say that 99 bikes Chichester are incredible at the job, key things I saw knowledgeable, helpful, understanding of me being a novice, good communication and very very approachable. Can't wait to get my bike fix from them on Saturday and actually ride my super six for the first time

24 de outubro de 2023
logótipo da 99 Bikes UK

Resposta da 99 Bikes UK

Thanks for the review Matt we really appreciate it. More than happy to help!

Classificada 5 em 5 estrelas

Perfect

Mark and the lads at 99 Bikes, Swindon were great. My knowledge of modern bikes, and especially electric bikes, is minimal but Mark patiently talked me through the main considerations and helped me get my head around how these applied to my health related limitations. I went along with an idea of which bike I thought was suitable but, thanks to Mark and the lads, I went away totally confident that my new bike was exactly what I needed. Some great impartial advice on which accessories to get too. Brilliant service and a really friendly, approachable team.

21 de setembro de 2023
logótipo da 99 Bikes UK

Resposta da 99 Bikes UK

Thanks for the feedback Richard we really appreciate it. More than happy to help!

Classificada 5 em 5 estrelas

Friendly and knowledgeable staff made…

Friendly and knowledgeable staff made my recent purchase and six week check of my cannondale quick 5 a really enjoyable and positive experience. I’ll definitely use this store again

5 de outubro de 2023
logótipo da 99 Bikes UK

Resposta da 99 Bikes UK

Thanks for your review Karen!

Classificada 3 em 5 estrelas

Customer service is important

Amazing bike store , great bikes.
After chatting on the phone , I was really excited to travel up & look at a few different options.
However on visiting I explained the situation & was left very disappointed with overall service.

13 de outubro de 2023
Opinião espontânea
logótipo da 99 Bikes UK

Resposta da 99 Bikes UK

Thanks for your feedback, we'd love to know how we can do better. Please drop us an email to websales@99bikes.co.uk so we can discuss this.

Thanks,
99 Bikes UK

Classificada 5 em 5 estrelas

Simple.

Easy to get information, easy to understand and quite concise in the service.

28 de setembro de 2023
logótipo da 99 Bikes UK

Resposta da 99 Bikes UK

Thanks for the review Daniel, we really appreciate the feedback!

Classificada 5 em 5 estrelas

The best customer service

Adam at 99 Bikes turned around my order very quickly and I received my bike to London within the same week as I ordered.

I have recommend 99 Bikes to all my friends and colleagues.

5 de outubro de 2023
logótipo da 99 Bikes UK

Resposta da 99 Bikes UK

Thanks for the review Joshua, we really appreciate it!

Classificada 5 em 5 estrelas

99Bikes Cyclescheme order

I ordered a bike through the Cyclescheme. While waiting to be processed, 99Bikes reserved my bike. Once I had my certificate, this was passed to 99Bikes, order was placed and the bike was built and delivered 3 days later. Excellent service and very pleased with the bike.

28 de setembro de 2023
logótipo da 99 Bikes UK

Resposta da 99 Bikes UK

Thanks for the review!

Classificada 1 em 5 estrelas

I purchased an Ebike in Jan 2023

I purchased an Ebike in Jan 2023, all was good until couple of months ago when the bike started making a knocking sound from the cassette, i contacted 99 bikes and they agreed to look at it,i told them in an email and over the phone where the noise was coming from, they had the bike for a week, contacted me to say it was fixed, their diagnosis was that the pedal was loose and this was causing the fault.
I got the bike back and on the same day went on a 11 mile bike ride, after 5 miles the fault returned worse.
I contacted 99 bikes again to say the bike was not fixed as the fault had returned, they then asked me to take it to a local bike store for a second opinion as the nearest 99 store to me was over 90 miles away.
I informed 99 bikes i would not pay for repairs to the bike, they said they would sort that out once a diagnosis was complete.
Leisure lake bikes found the fault was a faulty cassette at the cost of 75 pounds which i paid for, now the bike is fixed.
I emailed 99 bikes and now they have gone back on there word saying it was down to wear and tear and then quoted me the policy from the cannondale website.
Three of their technicians look at my bike and could not fix it.
The aftercare from this bike store was shocking and would not purchase from them again,

21 de julho de 2023
Opinião espontânea
logótipo da 99 Bikes UK

Resposta da 99 Bikes UK

Hi Roy,

Thanks for your feedback, we'd like to sincerely apologise for your account of your experience. We take our service very seriously at all points of the customer journey and will endeavour to take on board your comments as the world's most approachable bike shop.

Thanks,
99 Bikes UK

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