Placed an order before leaving for holiday, 3 weeks later it hadn’t arrived. Asked for an update and then received an email saying my order has been cancelled. No explanation given.
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Leia as opiniões dos outros
Another fantastic experience with the great southampton 99 bikes team. They are also polite, willing to help and share some of there amazing knowledge as well as offering the best prices and quality... Ver mais
Popped in with my old Specialised Globe with Gear issues…. Have lost patience with the bike shop who have ‘tried’ to fix it several times. Huge welcome, very relaxed and looked at it immediatel... Ver mais
Had an issue with my new bike shortly after purchase, my choice of bike was not suitable for me. The customer service was absolutely outstanding. The manager Adam took it back without any fuss and rep... Ver mais
Informações sobre a empresa
Escrito pela empresa
Since opening our first bike shop in 2007 in Milton Australia, 99 Bikes has grown its store network to 78 stores across Australia, New Zealand and now the United Kingdom. Dedicated to being the world's most approachable bike shop, 99 Bikes makes sure all cyclists have access to the best products, the best service at the best prices online and in store.
Informações de contacto
150 Commercial Road, SO40 3AA, Southampton, Reino Unido
- 02380 864832
- help@99bikes.co.uk
- www.99bikes.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 14% das suas opiniões negativas
Geralmente responde em 14 horas
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Brompton Electric
Very helpful staff at both the Totton and Winchester branches regarding the purchase of a Brompton Electric.

Resposta da 99 Bikes UK
Always great service from the guys done…
Always great service from the guys done at 99

Resposta da 99 Bikes UK
Outstanding Again!
Each time I visit 99 Bikes Swindon, they exceed all expectations I have, without doubt 2nd to none, THE BEST customer service experience I've ever had and not just in the cycling industry. 10/10

Resposta da 99 Bikes UK
I must say that 99 bikes Chichester are…
I must say that 99 bikes Chichester are incredible at the job, key things I saw knowledgeable, helpful, understanding of me being a novice, good communication and very very approachable. Can't wait to get my bike fix from them on Saturday and actually ride my super six for the first time

Resposta da 99 Bikes UK
Perfect
Mark and the lads at 99 Bikes, Swindon were great. My knowledge of modern bikes, and especially electric bikes, is minimal but Mark patiently talked me through the main considerations and helped me get my head around how these applied to my health related limitations. I went along with an idea of which bike I thought was suitable but, thanks to Mark and the lads, I went away totally confident that my new bike was exactly what I needed. Some great impartial advice on which accessories to get too. Brilliant service and a really friendly, approachable team.

Resposta da 99 Bikes UK
Friendly and impartial service
Friendly and impartial service. Owen was very helpful and went through everything in detail

Resposta da 99 Bikes UK
Friendly and knowledgeable staff made…
Friendly and knowledgeable staff made my recent purchase and six week check of my cannondale quick 5 a really enjoyable and positive experience. I’ll definitely use this store again

Resposta da 99 Bikes UK
Customer service is important
Amazing bike store , great bikes.
After chatting on the phone , I was really excited to travel up & look at a few different options.
However on visiting I explained the situation & was left very disappointed with overall service.

Resposta da 99 Bikes UK
Simple.
Easy to get information, easy to understand and quite concise in the service.

Resposta da 99 Bikes UK

Resposta da 99 Bikes UK
The best customer service
Adam at 99 Bikes turned around my order very quickly and I received my bike to London within the same week as I ordered.
I have recommend 99 Bikes to all my friends and colleagues.

Resposta da 99 Bikes UK
Excellent bike shop with hugely helpful…
Excellent bike shop with hugely helpful staff knowledgeable and swift to rectify a stock issue.
Friendly staff excellent stock .

Resposta da 99 Bikes UK
99Bikes Cyclescheme order
I ordered a bike through the Cyclescheme. While waiting to be processed, 99Bikes reserved my bike. Once I had my certificate, this was passed to 99Bikes, order was placed and the bike was built and delivered 3 days later. Excellent service and very pleased with the bike.

Resposta da 99 Bikes UK
I purchased an Ebike in Jan 2023
I purchased an Ebike in Jan 2023, all was good until couple of months ago when the bike started making a knocking sound from the cassette, i contacted 99 bikes and they agreed to look at it,i told them in an email and over the phone where the noise was coming from, they had the bike for a week, contacted me to say it was fixed, their diagnosis was that the pedal was loose and this was causing the fault.
I got the bike back and on the same day went on a 11 mile bike ride, after 5 miles the fault returned worse.
I contacted 99 bikes again to say the bike was not fixed as the fault had returned, they then asked me to take it to a local bike store for a second opinion as the nearest 99 store to me was over 90 miles away.
I informed 99 bikes i would not pay for repairs to the bike, they said they would sort that out once a diagnosis was complete.
Leisure lake bikes found the fault was a faulty cassette at the cost of 75 pounds which i paid for, now the bike is fixed.
I emailed 99 bikes and now they have gone back on there word saying it was down to wear and tear and then quoted me the policy from the cannondale website.
Three of their technicians look at my bike and could not fix it.
The aftercare from this bike store was shocking and would not purchase from them again,

Resposta da 99 Bikes UK
Fantastic service from start to finish…
Fantastic service from start to finish from Adam in the Chichester store. Thank you from a delighted customer.

Resposta da 99 Bikes UK
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