Placed an order before leaving for holiday, 3 weeks later it hadn’t arrived. Asked for an update and then received an email saying my order has been cancelled. No explanation given.
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Leia as opiniões dos outros
Another fantastic experience with the great southampton 99 bikes team. They are also polite, willing to help and share some of there amazing knowledge as well as offering the best prices and quality... Ver mais
Popped in with my old Specialised Globe with Gear issues…. Have lost patience with the bike shop who have ‘tried’ to fix it several times. Huge welcome, very relaxed and looked at it immediatel... Ver mais
Had an issue with my new bike shortly after purchase, my choice of bike was not suitable for me. The customer service was absolutely outstanding. The manager Adam took it back without any fuss and rep... Ver mais
Informações sobre a empresa
Escrito pela empresa
Since opening our first bike shop in 2007 in Milton Australia, 99 Bikes has grown its store network to 78 stores across Australia, New Zealand and now the United Kingdom. Dedicated to being the world's most approachable bike shop, 99 Bikes makes sure all cyclists have access to the best products, the best service at the best prices online and in store.
Informações de contacto
150 Commercial Road, SO40 3AA, Southampton, Reino Unido
- 02380 864832
- help@99bikes.co.uk
- www.99bikes.co.uk
4,1
Bom
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 14% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Highly Professional and Consistently Helpful
Called in this morning to run a reset on my Scott E-Bike. Adam and Jordan were super helpful as they always are. It is always a pleasure to call in for service, accessories and general advice. I have used 99Bikes, formerly Hargreaves for a few years and their professionalism, friendly and helpful advice has never failed. Thank you guys for your help and consistent service! Dr. Shaun McCarthy
4 de janeiro de 2024
Opinião espontânea
Resposta da 99 Bikes UK
Thanks for your review Shaun we really appreciate it. As always, more than happy to help!
Great!!!!!!
Great service, great advice, great choice, great products and great price, plus ready for collection quicker than expected, then kindly held for Santa to collect.
What more could you want.
3 de janeiro de 2024
Resposta da 99 Bikes UK
Thanks for the review James we really appreciate it
Fantastic purchase from 99 bikes
Fantastic purchase from 99 bikes. Great bike great price. Happy child for Christmas
3 de janeiro de 2024
Resposta da 99 Bikes UK
Thanks for the review Lee, glad your child likes their new bike!
Appalling customer service
Earlier this year I spent £1000 on a new bike and accessories. When I got the bike home the drive train was very rattly and noisy in certain gears. No matter I thought I have the free check up coming up. I took the bike in and reported the fault and after it had been checked out I was told that the rattling was due to the fact that I wasn't changing gear properly and the rattle was because the chain was between gears as I wasn't making sure it was in gear properly. I have been riding bikes with derailleurs for 45 years and I know what it sounds like when the chain is between gears so i know this was not the problem. I wouldn't have minded this patronising remark if the rattle had been fixed. As soon as I got home I rode the bike and it was still noisy. I tried to contact the shop via their online contact form immediately afterwards (in September) and I am still awaiting a reply in December. The bike has been in my garage ever since as I can't bear to ride it with the noise coming from the drive train. I will have to take it to a proper bike shop and incur the expense of getting it fixed. Amazed at the shocking level of customer service at 99 Bikes.
10 de setembro de 2023
Opinião espontânea
Resposta da 99 Bikes UK
Hi Jono,
Thanks for your feedback and sorry to hear this. We have searched through our customer service emails and cannot find any record of you having contacted us to raise your concerns.
Please contact us via websales@99bikes.co.uk so we can get this issue resolved for you. We'd love to have the opportunity to change your opinion.
Thanks,
99 Bikes UK
Electric bikes
I have nothing but praise for Chris, James, Mike, Tom, and the rest of the team. They gave me great aftercare when I bought two electric bikes. I needed a rear mudguard and pannier rack. It took some time but they sorted me out in the end. Well done Winchester 99 Bikes staff
4 de dezembro de 2023
Resposta da 99 Bikes UK
Hi Gerry, thank you very much for the review, we really appreciate it!
99 bikes Swindon
99 bikes Swindon Mark, and Steve great service by both as always
8 de dezembro de 2023
Resposta da 99 Bikes UK
Thanks for the review we really appreciate it
Really good communication and advice
Really good communication and advice. Delivery super fast and competitive prices.
8 de dezembro de 2023
Resposta da 99 Bikes UK
Thanks for the review Neal!
Resposta da 99 Bikes UK
Thanks for your review
Fabulous experience today
Fabulous experience today, from an initial phone contact looking for advice to a great in store experience. Knowledgeable and friendly staff even helped me load my bike back onto my car. Thanks 🙏
10 de dezembro de 2023
Opinião espontânea
Resposta da 99 Bikes UK
Thanks for the review Sally, glad we could help!
Phil in customer services went the…
Phil in customer services went the extra mile with a query I had and for that reason alone am more than happy to recommend 99bikes. Top quality service.
8 de dezembro de 2023
Resposta da 99 Bikes UK
Thanks for the review Kevin, really appreciate it
Really friendly staff who go out of…
Really friendly staff who go out of their way to be helpful. Thank you Carl for answering all of my questions.
8 de dezembro de 2023
Resposta da 99 Bikes UK
More than happy to help!
Staff were helpful
Staff were helpful, knowledgeable and able to adapt to my plans
2 de dezembro de 2023
Resposta da 99 Bikes UK
Thank you very much for the feedback Robert
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